Crypto Customer Success Intern (Brazil-Remote)
Astra DAO is looking for a Cryptocurrency Customer Support Specialist who is skilled in meeting the needs of cryptocurrency customers. This includes answering inquiries about products and services as well as handling order processing. You will also be responsible for investigating and resolving any issues or conflicts that may arise from customer complaints in order to ensure their satisfaction.
As a Customer Support Representative, it is important to stay informed about product and service details and maintain a positive relationship with customers. Ultimately, the ideal candidate will strive for outstanding customer service and possess effective communication skills.
This internship program at Astra DAO lasts for 3 months and is evaluative and unpaid. There is potential for return offers based on the company's needs.
Responsibilities
- Maintaining a positive, understanding, and professional demeanor towards customers at all times.
- Promptly responding to customer inquiries.
- Engaging with customers through various communication channels.
- Addressing and resolving customer complaints.
- Developing extensive knowledge about our products to provide accurate answers to inquiries.
- Handling order processing, form submissions, applications, and requests.
- Keeping detailed records of customer interactions, transactions, feedback, and complaints.
- Coordinating and communicating with colleagues as needed.
- Providing feedback on the efficiency of customer service processes.
- Managing a team of junior customer service representatives.
- Ensuring customer satisfaction and delivering professional customer support.
- Assisting with other relevant tasks assigned by Token Metrics.
Requirements
- Familiarity with CRM systems, preferably Intercom.
- Ability to navigate community management tools such as Telegram and Discord.
- Customer-focused, adaptable, and responsive to different types of customers.
- Excellent communication and presentation skills.
- Strong multitasking, prioritization, and time management abilities.
About Astra DAO
Astra DAO is an Ethereum-based automated crypto asset allocator that offers advanced investment strategies to retail investors. The innovative model creates mutual benefits forindex investors, creators, and token holders.
Astra DAO simplifies passive investing for retail participants by offering a range of crypto indices. Its goal is to help crypto investors compete with quantitative investment funds by identifying profitable investments and trades.