Customer Service Representative

Florida, USA
Full time
Remote
500
-
600
Monthly
6,000
-
7,200
Annual
Role
Office Manager
Work Experience
Less than 1 year
Description
We are looking for a full- time (Contract to Hire) Customer Service Representative or Dispatcher to join their team. This is a remote opportunity but the candidate must be open to commute to the office when necessary, for meetings and/or events.  The Customer Service Representative or Dispatcher is responsible for assigning work as well as answering calls from technicians and client dispatchers. You have a passion for customer service, strong communication skills, and are a natural problem solver which allows you to ensure work gets completed safely, on time, and with a high degree of quality.  PERKS AND BENEFITS: • Full-time Hours (variety of shifts from Sunday thru Saturday, including night shifts) • Starting pay rate of $20 - $23 an hour (depending on experience) with annual performance & salary reviews • High possibility to become a permanent employee based on performance • Work-from-home flexibility (some days in-office) • Remote training and technical tools provided • Ongoing employee training and development • Career growth opportunities • Full benefits after the probationary period including medical, dental and life insurance • Opportunity to join a great high-energy team!  WHAT YOU WILL BE DOING: • Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met • Handle inbound calls from technicians and offer assistance as required to manage workload and outbound calls to technicians to ensure job status information is up-to-date and accurate • Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication between teams • Complete outbound calls to technicians to ensure job status information is up to date and accurate • Creation and management of reports, tracking unique bookings, system errors, etc.  WHAT YOU BRING TO THE TABLE: • Prior work experience in Customer Service (or Dispatching) • Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes • Ability to work under the pressure of time constraints and a fast-paced environment • A stable Internet connection and the ability to work from home • Strong computer skills including proficiency in Microsoft Excel, Word and PowerPoint  No cover letters are required. Interviews are taking place right away so apply with your resume today!  We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process
Skills Required
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Micheal Ringman
Website
Not specified
Country
Not specified
Description
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Director of Operations, FCM

Chicago, USA +3
Chicago, USA +3
Full time
Hybrid

We are looking for an experienced professional in derivatives business to join our futures commission merchant (FCM) and drive the growth of regulated derivatives business within Crypto.com. The role involves leading strategic initiatives of the FCM, ensuring operational readiness, and overseeing the launch of FCM offering margined derivative products. Post-launch, responsibilities include managing day-to-day operations of the FCM. The ideal candidate should have a background in derivatives and financial markets, with knowledge of FCM operations, connectivity to regulated exchanges and clearinghouses, as well as adherence to regulatory frameworks by the CFTC and NFA. This presents a unique opportunity to contribute to a new business line under Crypto.com.

Responsibilities:

Managing the operational and technological aspects of the FCM to provide customers access to cleared derivatives products.

Collaboration with various teams including operations, technology, risk, legal, and compliance for licensing completion and FCM launch.

Ensuring FCM operational compliance with regulatory requirements set by CFTC and NFA.

Supervising sales and marketing functions of the FCM.

Building and maintaining relationships with key partners, vendors, and stakeholders.

Engaging with regulatory bodies and ensuring timely completion of required reporting tasks.

Requirements and Skills:

Proven managerial experience in the regulated derivatives industry.

Knowledge of FCM operations, connectivity to DCMs, DCOs, and market infrastructures.

Understanding of diverse business functions like operations, technology, risk, marketing, and finance.

Deep expertise in regulated derivatives markets including futures, forex, swaps, options, and cross-border offerings.

Interest in gaining knowledge about cryptocurrency and digital asset markets.

Entrepreneurial mindset with excellent organizational, problem-solving, operational, and technology skills.

Strong communication and public speaking abilities.

Eligibility to undertake and pass the Series 3 National Commodity Futures Exam and NFA Swaps Proficiency courses.

Life @ Crypto.com:

Encouraged to think innovatively and pursue new opportunities within a supportive team.

Proactive and transformative work environment enabling employees to find creative solutions.

Emphasis on internal growth and skill development for personal and professional progress.

Collaborative work culture focused on supporting each other towards the shared goal of widespread cryptocurrency adoption.

Benefits:

Competitive salary package.

Medical insurance coverage, including dependents.

Generous annual leave entitlement including birthday work anniversary leave.

Flexibility in work arrangements with hybrid or remote setups.

Opportunities for career growth via internal mobility programs.

Perks like Crypto.com visa card and other benefits customized based on region requirements.

About Crypto.com:

Founded in 2016, Crypto.com aims to accelerate cryptocurrency adoption globally, catering to over 80 million customers. A commitment to security, privacy, and compliance underscores Crypto.com's mission of Cryptocurrency in Every Wallet™. Focused on innovation, the platform empowers a diverse community of builders and entrepreneurs to create a more equitable digital ecosystem.

Equal Opportunity Employer:

Crypto.com is dedicated to fostering an inclusive environment where opportunities are accessible to all transparently and fairly. Diversity and inclusion are core values, welcoming candidates from varied backgrounds to enrich and strengthen our team.

Applicants' personal data will solely be used for recruitment purposes.

AI Engineer

SF, USA
SF, USA
Full time
Office
** Overview**

Story Protocol is dedicated to fostering creativity on the internet by revolutionizing the intellectual property infrastructure to align with the digital age. Our mission is to enable global creativity and collaboration through a groundbreaking IP network that transcends traditional boundaries. Team members bring extensive experience in media, technology, and business, with a successful funding round led by a16z.

**Role **

As an AI Engineer at Story Protocol, you will play a vital role in our dynamic team. Your responsibilities will include managing all aspects of AI technology within our infrastructure, from setup and tuning to data integration. Your expertise will be instrumental in architecting secure and scalable cloud infrastructure for AI workloads, collaborating with researchers and developers, and contributing to the AI + blockchain roadmap.

Key Responsibilities

Establish and maintain cloud-based infrastructure for AI tasks, such as training and inference.

Implement infrastructure as code using tools like Terraform and Ansible.

Integrate AI pipelines with blockchain technology.

Collaborate closely with AI specialists to address computational requirements.

Translate AI needs into actionable infrastructure plans.

Qualifications

A degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Proficiency in managing cloud platforms like AWS, GCP, or Azure.

Familiarity with Infrastructure as Code (IaC) tools such as Terraform.

Demonstrated expertise in machine learning frameworks, such as PyTorch and TensorFlow.

Strong problem-solving skills and analytical abilities.

Excellent written and verbal communication skills.

This role offers a competitive salary range of $160,000 - $250,000 per year. Join our team of skilled professionals in the Bay Area, where collaboration and innovation thrive in a supportive work environment. While this is primarily an office-based position, we operate in a hybrid model allowing for flexibility and balance between remote work and in-person collaboration. Expect to be challenged, inspired, and make significant contributions to our groundbreaking projects. Join us on this exciting journey of reshaping the future of digital creativity.

Product Manager (8-months Contract)

London, UK
London, UK
Full time
Hybrid
At R3, the goal is to create a world where value flows freely and business is conducted securely. The mission is to facilitate an open, trusted, and sustainable digital economy. R3 is a growing company with the determination of a startup, fostering an environment where every idea is valuable, and each day brings new challenges.

R3 is looking for a Product Manager for their Digital Currencies team, responsible for developing a scalable retail CBDC product for market launch. The team consists of dynamic problem-solvers and strategic individuals leveraging R3's flagship DLT technology Corda to collaborate with clients, solve issues, and build solutions.

As part of the Product team, the role involves driving successful customer outcomes by defining and delivering end-to-end customer solutions through design, development, and deployment stages. This requires close collaboration with the Product Owner and engineering teams at each phase.

Responsibilities:

Define and guide the product vision and strategy to address market demands, customer needs, barriers to adoption, business opportunities, and competitive advantages.

Utilize expertise in the retail industry to identify market opportunities, analyze competitors' products, and ensure competitiveness and differentiation of R3's offerings.

Take charge of innovation and oversee product launches from start to finish.

Following Agile principles, manage the product backlog, work with Product Owner and Solution Architects to articulate product and customer requirements accurately, and coordinate necessary releases to excel in the market.

Act as the primary representative for your products to sales, customers, and the market, engaging with current and potential customers, R3 field teams, industry analysts, etc., to gather feedback for strategy and roadmap adjustments.

Launch new products by analyzing requirements, developing product programs, preparing ROI analyses, and coordinating timelines with engineering and manufacturing teams.

Ensure operational requirements are met, product development deadlines are adhered to, and oversee quality control and testing processes.

Identify and cultivate new and existing product partnerships.

Key Skills and Competencies:

Focus on user needs: Dedicated to creating products that address user problems and enhance mobile and desktop experiences.

Strategic planning: Capable of devising and executing long-term product strategies in alignment with business objectives and user requirements.

Data analysis: Proficient in analyzing product data and user feedback to make informed decisions and enhance products.

Clear communication: Strong communication skills at various organizational levels to collaborate effectively with different teams, convey ideas, and craft compelling project briefs.

Proactive and adaptable: Demonstrates initiative, adapts to change, and thrives in a fast-paced environment.

Qualifications and Experience:

3+ years of experience in a product management role.

Required: deep expertise in retail payments and knowledge of payments regulatory landscape.

Proven experience delivering data-driven solutions with a customer-focused approach.

Established background in launching software or services in collaboration with engineering teams, proficient in prototyping, iterative development, and Agile principles.

Ability to communicate effectively with both technical and non-technical audiences.

Passion for DLT/Blockchain technologies and benefits, even though prior experience is not mandatory.

R3 is a prominent enterprise technology company specializing in digital solutions for regulated financial markets. The technology enables financial markets to operate more efficiently, transparently, and with improved connectivity. R3 employees uphold core values of Collaboration, Ownership, Boldness, and Customer Focus. The flagship DLT platform, Corda, and R3 Digital Markets products are trusted by top financial market infrastructures, exchanges, central banks, and commercial banks.

R3 is dedicated to providing an equal opportunity workplace, fostering a diverse and inclusive team that supports individuals of all backgrounds. The company values individuality and believes that embracing our differences makes us stronger together.

Member of Product Design

United States
United States
Full time
Remote
At Anchorage Digital, we are dedicated to developing a cutting-edge digital asset platform tailored for institutional participation in the world of crypto.

Established in 2017, Anchorage Digital operates as a regulated crypto platform that delivers integrated financial services and infrastructure solutions to institutions. With the distinction of being the first federally chartered crypto bank in the US, we offer institutions an exceptional suite of services including secure custody, regulatory compliance, diverse product offerings, and top-tier client service. We are eager to expand our team with individuals who embody qualities of humility, creativity, and a thirst for knowledge.

Our dynamic and globally distributed team is compatible working remotely, with optional in-office opportunities in New York City, Sioux Falls, Porto, Lisbon, and Singapore. Colleagues not geographically close to our physical locations are encouraged to take advantage of quarterly in-person collaboration days, fostering teamwork and deepening our connections.

Product Designers at Anchorage Digital gain a profound understanding of the products we create and the challenges we address, allowing them to innovate designs that seamlessly combine conventional financial practices with the realm of crypto.

In this role, you will tackle questions with no historical precedents for institutional users. This entails considerations like ensuring the secure and efficient transmission of funds and reconciling the human urge for privacy with the transparent nature of the blockchain. Additionally, how will clients communicate their preferences in on-chain proposals involving the newest digital assets?

Joining our team presents an exceptional opportunity for you to help shape the future of the financial landscape by defining how institutions worldwide engage with digital assets.

We have devised Factors of Growth & Impact to aid Villagers in gauging impact and detailing coaching interactions, feedback, and the enriching learning experiences that unfold during the discovery, development, and mastery of the capabilities as a Member of Product Design in the Direct Custody unit.

Key Responsibilities:

Technical Skills:

Collaborate with Product and Engineering teams, conduct research, engage with customers, explore solutions, and devise designs with strong rationale.

Anticipate customer knowledge gaps and opportunities that drive significant business outcomes.

Proficient in sketching, flow diagrams, interface design tools, and prototyping tools for regular usage in daily work.

Design cohesive, comprehensive, and scalable systems to facilitate future advancement.

Complexity and Impact of Work:

Lead strategic, complex projects, address open-ended problems agreed upon by peers and managers as significantly challenging or pivotal for Anchorage's success.

Simplify elaborate projects into manageable initiatives that the team can efficiently construct and maintain, prioritizing tasks and highlighting value contributions.

Recognize the interrelationships among products and departments, promoting alignment across the broader Product, Design, and Engineering domains.

Drive business direction by developing innovative services or products through design.

Organizational Knowledge:

Collaborate with various stakeholders to shape the team strategy into a coherent product vision.

Enhance understanding and alignment with Anchorage's needs and strategic direction, developing and executing initiatives aligned with the company's objectives.

Communication and Influence:

Effectively convey complex issues to a diverse audience, partnering with senior members to articulate the vision, mission, and strategic roadmap along with client benefits.

Demonstrate strong communication skills through concise and engaging writing and presentations, utilizing storytelling techniques to convey the work effectively.

Qualifications for Potential Candidates:

Possess over 5 years of experience in designing complex enterprise products of exceptional quality.

Proficient in developing financial or crypto products.

Capable of outlining strategies and conquering challenging tasks across iOS and Web platforms by simplifying complexity.

Demonstrate ownership of the design process, offer holistic thinking, and communicate design decisions that align with user and business interests.

Showcase proficiency in designing accessible, scalable modular designs.

Exemplify excellent communication skills and the ability to lead in cross-functional environments.

Experience collaborating with product managers and engineers to shape product features strategically.

Ability to provide and receive feedback effectively, and mentor other designers.

Display qualities like creativity, humility, attention to detail, self-awareness, curiosity, thoughtfulness, and tenacity.

Present a compelling portfolio showcasing high-quality design work and a clear narrative illustrating your design philosophy.

Desirable Skills (Bonus Points if Applicable):

Awareness of advancements in blockchain and crypto innovations.

Enthralled by the soundtrack to Hamilton, which portrays the inception of a new financial system.

Compensation Philosophy at Anchorage Digital:

Compensation at Anchorage Digital is highly competitive and tailored around market data. All full-time employees are offered a leading market salary, substantial equity, and a comprehensive perks and benefits package.

Compensation Details:

Salary Range: $139,910 - $220,000 (may differ based on regional location and job grade). The final compensation alignment will occur during the interview process, considering the required skills, abilities, and experience.

Benefit Package: Anchorage Digital takes pride in providing outstanding benefits and perks to its employees. Notably, we are part of the 1% of companies that extend 100% health, dental, and vision coverage for employees and their dependents without any out-of-pocket premiums. Our benefits package is versatile to cater to our global workforce.

About Anchorage Digital:

Anchorage Digital, known for its dedicated Village, comprises experts from diverse fields such as platform security, financial services, and distributed ledger technology. Our collective goal is to equip institutions with a solid foundation that enables safe engagement in the evolving digital asset ecosystem.

Being an inclusive employer, Anchorage Digital is committed to fostering a workplace where all individuals feel valued, respected, and supported irrespective of their backgrounds. Embracing and celebrating our differences allows us to collaborate effectively and deliver exceptional results.

Anchorage Digital is an Equal Opportunity Employer, ensuring fair employment opportunities without bias towards race, color, religion, gender, sexual orientation, age, citizenship, disability, gender identity, or veteran status. Qualified applicants are considered regardless of any criminal histories, in compliance with legal requirements.

Business Operations Specialist

Vancouver, Canada
Vancouver, Canada
Full time
Office
LayerZero

Founded in 2021, we at LayerZero are focused on creating a community of developers that can build decentralized applications (dApps) seamlessly across multiple blockchains. Our innovative messaging protocol enables the development of cross-chain dApps that harness the strengths of different blockchains.

We have successfully launched Stargate, the first dApp of its kind—a native asset bridge that facilitates secure and fee-free asset transfers.

Backed by renowned investors such as a16z, Sequoia, PayPal, Binance Ventures, and more, LayerZero is at the forefront of innovation in the web3 space.

ABOUT THE ROLE

As LayerZero expands, we are looking to hire a Business Operations Specialist to join our Special Projects team. You will play a critical role in driving strategic initiatives, collaborating with various teams, and enabling the development of cutting-edge products and services.

RESPONSIBILITIES

Contribute to strategic business initiatives under the guidance of senior leadership.

Cultivate strong inter-departmental relationships to enhance communication and trust.

Research and propose improvements to policies, business strategies, and projects.

Manage and administer various tasks and activities across the organization.

WHAT WE ARE LOOKING FOR

Strong communication skills for effective collaboration within the company.

Proactive problem solver with a curious mindset.

Exceptional organizational and multitasking abilities to prioritize and execute tasks efficiently.

Demonstrated success in project coordination roles.

Creative thinking with a keen business acumen.

Ability to adapt to ambiguity and work well under pressure and time constraints.

Bonus: Interest or experience in the web3 ecosystem.

DIVERSITY AND INCLUSION

LayerZero Labs values diversity and inclusivity in the workplace. We are an equal opportunity employer and uphold non-discriminatory practices based on race, national origin, religion, gender, sexual orientation, and other legally protected statuses.