Customer Service Representative (Hindi & English)

Status
Asia +1
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance leads the global blockchain ecosystem and cryptocurrency infrastructure, offering a range of financial products, including the largest digital-asset exchange globally.

Our goal is to drive cryptocurrency adoption and enhance financial freedom.

If you seek a fast-paced, purpose-driven environment with abundant learning and growth opportunities, Binance is the ideal place for you.

At Binance, customer service is a key focus for our client-facing business. Our aim is to deliver exceptional support with high-quality service, quick response times, and precise information to create a supportive platform for our users.

Customer support is managed via a ticketing system and live chat, encompassing tasks such as addressing customer queries, complaints, and overseeing identification approvals on our top-tier cryptocurrency exchange platform.

We require proficiency in Hindi and English to cater to our user base effectively.

Responsibilities:

  • Respond to back office tickets and provide round-the-clock online and email support services to customers.
  • Manage customer inquiries, recommendations, and feedback through email or online tools.
  • Collaborate with other departments on customer interactions, accurately document customer requests and feedback, and generate detailed reports.
  • Handle customer complaints, unique cases, and any other special tasks effectively.

Requirements:

  • Hold a Degree or Diploma qualification.
  • Fluent in English and Hindi; proficiency in other languages is a distinct advantage for successful collaboration within diverse company stakeholders.
  • Minimum of 1 year of customer service experience, preferably in the finance or E-commerce sector.
  • Exhibit high levels of honesty, integrity, proactiveness, and attention to detail.
  • Display a strong sense of responsibility, a team-oriented mindset, and adept communication skills to exceed expectations.
  • Ability to perform under pressure, work across different shifts, including night shifts, and possess a genuine interest in customer service.
  • Genuine enthusiasm for the crypto industry.
  • Personal or professional exposure to cryptocurrencies.

Working at Binance:

  • Join a thriving global blockchain ecosystem, offering abundant career advancement prospects.
  • Collaborate with diverse and exceptionally talented professionals within an environment of continuous learning and growth opportunities.
  • Take on challenging, fast-paced projects.
  • Engage in a truly international organizational setup, featuring global teams and a flat hierarchy.
  • Competitive salary and benefits package.
  • Flexible working hours, remote-friendly setups, and a casual work environment.

Learn more about Binance's core values nurturing a unified culture centered on collaboration, excellence, and progress.

Apply today to be a part of the Web3 revolution!

Binance remains committed to fostering an inclusive work environment, valuing the importance of a diverse workforce in our success.

By submitting your job application, you acknowledge reading and agreeing to our Candidate Privacy Notice.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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