Customer Service Representative (Korean speaker)

Asia
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Binance is a prominent player in the global blockchain industry, offering a range of financial products, including a leading digital-asset exchange. The company is dedicated to advancing cryptocurrency adoption and enhancing financial autonomy for individuals.

If you seek a dynamic, purpose-driven environment with abundant opportunities for growth and learning, look no further than Binance.

The organization places a strong emphasis on customer service, striving to provide top-notch support through prompt responses, accurate information, and high service quality.

Customer support is a vital aspect of the business, and responsibilities include handling customer queries, complaints, and verification processes for the cryptocurrency exchange platform. This support will be offered in both Korean and English, requiring proficiency in both languages.

Duties

  • Manage back-office tickets and provide round-the-clock online customer support via emails and other communication tools.
  • Address customer queries, feedback, and suggestions promptly and accurately.
  • Collaborate with other departments to facilitate customer interactions and maintain documentation of customer requests.
  • Handle customer complaints, special cases, and additional tasks as needed.

Requirements

  • Hold a college diploma or equivalent qualification.
  • Skilled in both English and Korean.
  • Possess a minimum of one year of customer service experience, preferably in finance or e-commerce.
  • Capable of working effectively under pressure with exceptional communication skills.
  • Display a commitment to exceeding customer expectations and have a positive attitude towards the cryptocurrency industry.
  • Willingness to work varying shifts, including night shifts.

Working at Binance

  • Join a leading blockchain ecosystem offering significant career development prospects.
  • Collaborate with a diverse team of top-tier professionals in an environment that promotes continual learning and advancement.
  • Engage in challenging, fast-paced projects within a global, flat-structured organization.
  • Enjoy competitive compensation and benefits.
  • Benefit from flexible working hours, remote-first work arrangements, and a casual dress code.

Learn more about the core values that drive Binance's culture, fostering collaboration, excellence, and progression within the organization.

Apply today to be a part of the web3 revolution and contribute to Binance's commitment to maintaining a diverse and inclusive workforce.

Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified

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