Customer Service Representative (Ukrainian/English)
Binance, a prominent entity in the global blockchain sector and provider of cryptocurrency infrastructure products, operates the largest digital-asset exchange. The organization's primary goal is to expedite the adoption of cryptocurrencies and enhance financial liberty.
Seeking a dynamic environment with continual learning opportunities? Binance could be the perfect fit for you, emphasizing a fast-paced and purpose-oriented culture.
Customer Support plays a vital role at Binance, aiming to establish a platform where users receive exceptional assistance characterized by quality, promptness, and accuracy. Services are rendered through a ticketing system and live chat covering a variety of user needs like inquiries, grievances, and verification processes.
This customer support role necessitates fluency in both Ukrainian and English languages.
Duties:
- Manage high volumes of live chat interactions and other online support tools
- Offer precise, comprehensive, and valid information
- Adhere to communication guidelines and policies
- Assist other departments by liaising with customers and documenting requests accurately
- Address complaints effectively, exploring solutions promptly and following up for resolution
- Demonstrate strong customer engagement efforts
Qualifications:
- Holds a college degree or higher qualification
- Proficient in Ukrainian language with advanced English proficiency
- At least 1 year of customer service experience, preferably in finance or e-commerce, with exceptional fresh graduates also encouraged to apply
- Characterized by honesty, integrity, proactiveness, meticulousness, a strong sense of responsibility, and teamwork
- Capable of working under pressure with superior communication skills and a dedication to exceeding expectations
- Passion for the customer service sector and willingness to work flexible shifts
- Enthusiasm for the cryptocurrency industry
Binance Work Environment
• Join the leading blockchain ecosystem that fosters career advancement opportunities • Collaborate with a diverse, talented workforce, valuing continuous learning and development • Engage in dynamic, challenging projects • Be part of an international team within a flat organizational structure • Receive competitive compensation and benefits • Flexible work hours, remote work options, and a casual dress code
Discover how the principles and behaviors of Binancians shape the organization's culture, encouraging collaboration, excellence, and progress.
Kickstart the Web3 revolution by applying today!
Binance upholds equal employment opportunities, recognizing that a diverse workforce is pivotal to its achievements.
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