Customer Service Representative (Ukrainian/English)
Job Summary:
Join Binance, a leading global blockchain ecosystem and cryptocurrency service provider. Our focus is on enhancing cryptocurrency adoption and enabling financial liberty. If you seek a dynamic, purpose-driven environment offering endless possibilities for growth and learning, Binance is the ideal place for you.
We highly value customer support and prioritize providing users with exceptional assistance, ensuring prompt responses, accurate information, and top-notch service standards.
The role involves utilizing a ticketing system and live chat to address customer inquiries, complaints, and identity verification procedures on our premium cryptocurrency exchange platform, primarily in Ukrainian and English.
Key Responsibilities:
Manage a high volume of live chat interactions and online support tools.
Deliver precise, comprehensive, and valid information to customers.
Adhere to communication protocols, policies, and procedures.
Support various departments by acting as a liaison with customers, meticulously recording their inquiries.
Handle complaints, offer appropriate solutions within specified timelines, and ensure resolutions are achieved through follow-up.
Demonstrate dedication in engaging customers and providing exceptional service.
Job Requirements:
Hold a college degree or higher education qualification.
Proficient in Ukrainian with advanced fluency in English.
Minimum 1 year of Customer Service experience, preferably in finance or e-commerce sectors.
Possess high integrity, proactiveness, meticulousness, responsibility, and a collaborative spirit.
Capable of working under pressure, demonstrating superior communication skills, and surpassing performance expectations.
Exhibit a passion for customer service and willingness to work varied shifts.
Maintain a positive outlook on the crypto industry.
Working Environment at Binance:
Join a leading blockchain ecosystem offering exceptional career advancement prospects
Collaborate with a global team of top talents in an environment conducive to continuous learning and development
Engage in challenging and fast-paced projects that provide unique opportunities for growth
Contribute to a truly international organization with flat hierarchies and diverse teams
Competitive salary, attractive benefits package, flexible work hours, remote work options, and casual dress code
Learn about Binance's core values, promoting a culture of collaboration, excellence, and progress.
Embark on the Web3 revolution by applying today to join Binance, an equal opportunity employer dedicated to fostering diversity for organizational success.
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