Customer Support Engineer (331)
Status
Florianópolis, Brazil
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Want to advance your career on an international scale? Look no further!
Ubiminds, a GPTW-certified company with a people-centric approach, collaborates with American software firms to expand their development capabilities. By handpicking the top 5% talent in Brazil, we provide support for LATAM strategies through a blend of staff augmentation and employer-of-record services.
One of our esteemed clients operates in the realm of cloud cost management and FinOps, delivering a software platform that streams billing and usage data from a variety of cloud, SaaS, and PaaS providers. The platform organizes this data in real-time based on clients' business structures, granting them access at different resource levels and timeframes to aid in making well-informed business decisions.
Don't miss your chance to excel in your international career and contribute to an innovative organization by applying now!
Seeking individuals ready to take on a challenge, our client is in need of a proficient Customer Support Engineer to join a vibrant team. An ideal candidate should boast solid experience in technical support, specifically in cloud technologies, such as AWS (preference for Azure and GCP) and Kubernetes.
This role demands exceptional analytical and problem-solving skills, coupled with the ability to communicate technical information persuasively to audiences of varying technical backgrounds.
What you'll be involved in:
- Provide technical support internally and to customers, promptly resolving issues and queries.
- Master product knowledge in integrating cost sources (AWS, GCP, Azure, MongoDB, Datadog, etc.) and Kubernetes to assist customers, enhance documentation, and optimize the product experience.
- Aid customers in creating scripts and automation tools leveraging APIs.
- Design and maintain scripts and automation tools using Python.
- Stay abreast of industry trends and best practices, continually learning and adapting to a fast-paced environment.
- Offer feedback to product and engineering teams for enhancing product functionality and user experience.
- Establish internal knowledge bases and training modules on common technical queries and challenges.
Required skills include:
- Excellent proficiency in English - both verbal and written.
- Comfortable working 9-5 EST while allowing flexibility within core hours.
- Extensive experience in technical support or similar roles.
- Prior involvement in supporting a B2B SaaS application.
- Strong grasp of AWS services, with practical experience in identity and access management. Familiarity with GCP and Azure is advantageous.
- Demonstrated experience in deploying and managing applications utilizing Kubernetes, including EKS, GKE, and AKS.
- Skilled in Python or alternative scripting/programming languages.
- Strong communication skills to articulate technical concepts to diverse audiences.
- A proactive problem solver with a continuous learning mindset and a knack for tackling complex technical issues.
Perks and Benefits at Ubiminds:
- Enjoy the perks of being part of a product-oriented company similar to full-time employees.
- Take advantage of our comprehensive back-office support, including career guidance and HR services.
- Embrace our remote-first policy, offering a distributed team experience.
- Receive a provided MacBook for work purposes.
- Access growth opportunities through engagements with technology professionals via tech talks, chapter meetings, and remote social events.
- Enhance your English proficiency through complimentary lessons with a native English speaker.
- Earn a bonus for successful candidate referrals.
- For those yearning for office amenities, our Florianópolis headquarters is available, featuring weekly massages, delightful snacks, beverages, and games.
How the process unfolds:
- Initial discussion with a Tech Recruiter
- Follow-up interview with Tech Recruiter, delving into job specifics
- Client workflow (may differ per case)
- Job offer
Skills Required
Ubiminds
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status
Ali Ahmad
Graphic Designer for Web & Mobile Projects
Part time
Remote
We are lookang for a talented and creative graphic designer to work on various digital design project including web banners social medai posts product mockups and UI/UX layouts
Payment in Crypto
George I
Game Studio Hiring: Full-Stack, Mobile & 3D Web Developers
Part time
Remote
About Us
We are an established game studio developing HeroWarrior, a Unity-based web battle game that has been in active development for three years. Our project is supported by GameWorld (Netherlands) and we're currently preparing for version 2.0 with an expanded development team.
Following strategic restructuring in 2022, we're now building a distributed team across Europe and seeking talented developers to join our long-term project.
Open Positions
We are actively recruiting for the following roles:
UI/UX Designer
Specialization in gaming interface design
Experience with Unity UI systems preferred
Full-Stack Developers
Backend and frontend development for web platform
Experience with game-related web services preferred
Mobile Developers
Native mobile app development
Cross-platform experience valued
Unity Developers
Gameplay mechanics implementation
3+ years Unity experience required
3D Web Developers
WebGL and Three.js expertise
Browser-based 3D rendering experience
hat We Offer
Project Commitment: We're seeking long-term partnerships, not short-term contractors. This is an opportunity to grow with an established project backed by industry partners.
Compensation Structure:
Flexible payment options: hourly rates, monthly retainers, or milestone-based compensation
Rates negotiable based on experience and role
Initial evaluation period followed by standard employment terms
Work Environment:
Remote-friendly distributed team
Collaborative development process
Opportunity to work on a commercially-backed game project
Application Requirements
Please submit the following:
Portfolio/Resume - Detailed work history and relevant projects
Rate Expectations - Your preferred compensation structure and rates
Code Samples - GitHub repository, portfolio links, or previous work examples
Availability - Expected start date and commitment level
Evaluation Process Acknowledgment - Confirmation of willingness to complete a brief technical assessment
Ideal Candidates
Demonstrated passion for game development
Strong technical skills in relevant technologies
Experience working on long-term projects
Collaborative mindset and professional communication
Interest in building innovative gaming experiences
Next Steps
We are moving quickly to fill these positions. Qualified candidates will be contacted within one week for initial discussions and technical evaluation.
To apply, please send your complete application materials to vlad@gameworldcompany.com
We are an established game studio developing HeroWarrior, a Unity-based web battle game that has been in active development for three years. Our project is supported by GameWorld (Netherlands) and we're currently preparing for version 2.0 with an expanded development team.
Following strategic restructuring in 2022, we're now building a distributed team across Europe and seeking talented developers to join our long-term project.
Open Positions
We are actively recruiting for the following roles:
UI/UX Designer
Specialization in gaming interface design
Experience with Unity UI systems preferred
Full-Stack Developers
Backend and frontend development for web platform
Experience with game-related web services preferred
Mobile Developers
Native mobile app development
Cross-platform experience valued
Unity Developers
Gameplay mechanics implementation
3+ years Unity experience required
3D Web Developers
WebGL and Three.js expertise
Browser-based 3D rendering experience
hat We Offer
Project Commitment: We're seeking long-term partnerships, not short-term contractors. This is an opportunity to grow with an established project backed by industry partners.
Compensation Structure:
Flexible payment options: hourly rates, monthly retainers, or milestone-based compensation
Rates negotiable based on experience and role
Initial evaluation period followed by standard employment terms
Work Environment:
Remote-friendly distributed team
Collaborative development process
Opportunity to work on a commercially-backed game project
Application Requirements
Please submit the following:
Portfolio/Resume - Detailed work history and relevant projects
Rate Expectations - Your preferred compensation structure and rates
Code Samples - GitHub repository, portfolio links, or previous work examples
Availability - Expected start date and commitment level
Evaluation Process Acknowledgment - Confirmation of willingness to complete a brief technical assessment
Ideal Candidates
Demonstrated passion for game development
Strong technical skills in relevant technologies
Experience working on long-term projects
Collaborative mindset and professional communication
Interest in building innovative gaming experiences
Next Steps
We are moving quickly to fill these positions. Qualified candidates will be contacted within one week for initial discussions and technical evaluation.
To apply, please send your complete application materials to vlad@gameworldcompany.com
Payment in Crypto
VaultChain
Assistant in Financial Technology and Trading Strategies (with Training)
Berlin, Germany
Berlin, Germany
Part time
Remote
Description
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
Binance
Performance/Chaos Engineer
Asia +2
Asia +2
Full time
Remote
Binance is a well-known global presence in the blockchain industry, catering to millions of users across various countries as a top cryptocurrency exchange. Our exceptional security measures, transparent user funds system, swift trading engine, abundant liquidity, and diverse digital asset offerings have earned us the trust of our widespread user base. Binance's services extend beyond trading and finance to encompass education, research, payments, institutional services, innovative Web3 features, and more. We are dedicated to leveraging blockchain technology and digital assets to foster a financial ecosystem that promotes financial freedom and accessibility on a global scale.
Responsibilities:
Interpret business and technical requirements into performance and chaos testing criteria.
Collaborate on the design and implementation of architectural and code-level enhancements.
Work closely with the devops team to ensure optimal production uptime.
Develop performance and chaos testing strategies to validate the application's Load, Stability, Scalability, and Reliability standards.
Address and resolve issues in real-time, ensuring end-to-end problem resolution.
Implement Chaos engineering principles to identify weaknesses and provide solutions.
Create tools for automating performance and chaos monitoring, testing, and issue analysis.
Must Have:
Ability to identify root causes of stability bottlenecks and offer solutions.
Skilled in troubleshooting performance and chaos issues in microservice systems.
Proven experience in chaos testing to ensure system resilience under production conditions.
Architectural understanding to derive Chaos Strategy and pinpoint vulnerabilities.
Proficiency in Java performance analysis and tuning.
Familiarity with databases like MySQL and Mongo, as well as middleware analysis/troubleshooting.
Hands-on experience in setting up testing environments.
Proficiency in container technologies like Kubernetes.
Comfortable with Linux systems administration.
Experience with Performance/Chaos engineering tools (e.g. K6, Jmeter, chaos blade, Gremlin).
Mandatory knowledge of Java, with familiarity in go/rust.
Nice to Have:
Practical experience with public clouds such as AWS, Azure, GCP, Ali Cloud.
Hands-on expertise in setting up monitoring systems like Prometheus and Grafana.
Experience in performing performance and chaos testing in production environments.
Proficiency in Linux performance analysis.
Experience collaborating effectively in a distributed team.
Ability to leverage APM for performance issue troubleshooting.
Why Binance
Play a key role in shaping the future with a prominent blockchain ecosystem.
Collaborate with top talent in a global, flat-structured organization.
Engage in stimulating, fast-paced projects with autonomy in an innovative setting.
Benefit from career growth opportunities and continuous learning in a results-driven workspace.
Competitive compensation and company perks.
Work-from-home flexibility based on the nature of business operations.
Binance upholds a commitment to equal employment opportunities, as we believe in the crucial role diversity plays in our achievements. By applying for a job with us, you acknowledge reading and agreeing to our Candidate Privacy Notice. Rest assured that while we use AI tools to assist in parts of our hiring process, the final decisions are made by human reviewers. If you require further details concerning your data processing, feel free to reach out to us.
Responsibilities:
Interpret business and technical requirements into performance and chaos testing criteria.
Collaborate on the design and implementation of architectural and code-level enhancements.
Work closely with the devops team to ensure optimal production uptime.
Develop performance and chaos testing strategies to validate the application's Load, Stability, Scalability, and Reliability standards.
Address and resolve issues in real-time, ensuring end-to-end problem resolution.
Implement Chaos engineering principles to identify weaknesses and provide solutions.
Create tools for automating performance and chaos monitoring, testing, and issue analysis.
Must Have:
Ability to identify root causes of stability bottlenecks and offer solutions.
Skilled in troubleshooting performance and chaos issues in microservice systems.
Proven experience in chaos testing to ensure system resilience under production conditions.
Architectural understanding to derive Chaos Strategy and pinpoint vulnerabilities.
Proficiency in Java performance analysis and tuning.
Familiarity with databases like MySQL and Mongo, as well as middleware analysis/troubleshooting.
Hands-on experience in setting up testing environments.
Proficiency in container technologies like Kubernetes.
Comfortable with Linux systems administration.
Experience with Performance/Chaos engineering tools (e.g. K6, Jmeter, chaos blade, Gremlin).
Mandatory knowledge of Java, with familiarity in go/rust.
Nice to Have:
Practical experience with public clouds such as AWS, Azure, GCP, Ali Cloud.
Hands-on expertise in setting up monitoring systems like Prometheus and Grafana.
Experience in performing performance and chaos testing in production environments.
Proficiency in Linux performance analysis.
Experience collaborating effectively in a distributed team.
Ability to leverage APM for performance issue troubleshooting.
Why Binance
Play a key role in shaping the future with a prominent blockchain ecosystem.
Collaborate with top talent in a global, flat-structured organization.
Engage in stimulating, fast-paced projects with autonomy in an innovative setting.
Benefit from career growth opportunities and continuous learning in a results-driven workspace.
Competitive compensation and company perks.
Work-from-home flexibility based on the nature of business operations.
Binance upholds a commitment to equal employment opportunities, as we believe in the crucial role diversity plays in our achievements. By applying for a job with us, you acknowledge reading and agreeing to our Candidate Privacy Notice. Rest assured that while we use AI tools to assist in parts of our hiring process, the final decisions are made by human reviewers. If you require further details concerning your data processing, feel free to reach out to us.
Сrypto.com
Technical Project Manager - Equities, MainApp
Hong Kong
Hong Kong
Full time
Hybrid
Responsibilities
Manage intricate and expansive cross-team, cross-functional technology initiatives.
Collaborate with development teams to estimate work efforts, set milestones, and allocate resources.
Ensure successful outcomes by collaborating with cross-functional teams throughout the design-to-rollout process.
Monitor progress, resolve dependencies, assess risks, and provide status updates to management and project stakeholders.
Develop and monitor metrics related to initiative objectives, making data-driven decisions.
Coordinate technology initiatives with business feature deliveries, ensuring alignment between technical and business priorities.
Generate and maintain documentation in collaboration with developers for various audiences, such as production support playbooks, API documentation.
Manage deployment workflows and enhance knowledge-sharing processes to empower the team.
Requirements
Minimum 5 years of relevant experience in project and/or program management within a software applications setting.
Thorough understanding of software development, architecture, and infrastructure.
Exposure to Waterfall, Agile development methodologies; experience as Scrum Master is advantageous.
Proficiency in engaging with both technical and non-technical stakeholders across multiple business units.
Strong problem-solving abilities and capacity to align disparate groups towards common objectives.
Excellent communication and interpersonal skills; mentoring experience is beneficial.
Proficient in facilitating meetings, summarizing documentation effectively.
Skilled in establishing processes and driving automation initiatives.
Adept at knowledge discovery and guiding teams to transform and convey information to various audiences.
Fluency in verbal and written English; knowledge of Mandarin and Cantonese is a plus.
Familiarity with JIRA/Confluence.
Preferred certifications include PMP, CSM, PSM, ACP.
Benefits
Competitive salary.
Comprehensive medical insurance coverage, including dependents.
Generous annual leave entitlement, including birthday and work anniversary leave.
Flexibility in work arrangements, including flexible hours and hybrid/remote setups.
Opportunities for career advancement through internal mobility programs.
Work perks such as a crypto.com visa card.
Tailored benefits packages based on regional requirements.
About
Founded in 2016, Crypto.com caters to over 150 million customers and is the world's fastest-growing global cryptocurrency platform. The vision is simple: Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com aims to accelerate cryptocurrency adoption through innovation to create a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer, dedicated to offering opportunities to all in a fair and transparent manner. Embracing diversity and inclusion, Crypto.com welcomes candidates with various backgrounds, perspectives, and skills to enhance the team. Personal data submitted by applicants will be used for recruitment purposes only.
AI tools may be utilized for parts of the hiring process to augment the recruitment team's efforts. These tools aid but do not supersede human judgment in final hiring decisions. For more information concerning data processing, please reach out to us.
Manage intricate and expansive cross-team, cross-functional technology initiatives.
Collaborate with development teams to estimate work efforts, set milestones, and allocate resources.
Ensure successful outcomes by collaborating with cross-functional teams throughout the design-to-rollout process.
Monitor progress, resolve dependencies, assess risks, and provide status updates to management and project stakeholders.
Develop and monitor metrics related to initiative objectives, making data-driven decisions.
Coordinate technology initiatives with business feature deliveries, ensuring alignment between technical and business priorities.
Generate and maintain documentation in collaboration with developers for various audiences, such as production support playbooks, API documentation.
Manage deployment workflows and enhance knowledge-sharing processes to empower the team.
Requirements
Minimum 5 years of relevant experience in project and/or program management within a software applications setting.
Thorough understanding of software development, architecture, and infrastructure.
Exposure to Waterfall, Agile development methodologies; experience as Scrum Master is advantageous.
Proficiency in engaging with both technical and non-technical stakeholders across multiple business units.
Strong problem-solving abilities and capacity to align disparate groups towards common objectives.
Excellent communication and interpersonal skills; mentoring experience is beneficial.
Proficient in facilitating meetings, summarizing documentation effectively.
Skilled in establishing processes and driving automation initiatives.
Adept at knowledge discovery and guiding teams to transform and convey information to various audiences.
Fluency in verbal and written English; knowledge of Mandarin and Cantonese is a plus.
Familiarity with JIRA/Confluence.
Preferred certifications include PMP, CSM, PSM, ACP.
Benefits
Competitive salary.
Comprehensive medical insurance coverage, including dependents.
Generous annual leave entitlement, including birthday and work anniversary leave.
Flexibility in work arrangements, including flexible hours and hybrid/remote setups.
Opportunities for career advancement through internal mobility programs.
Work perks such as a crypto.com visa card.
Tailored benefits packages based on regional requirements.
About
Founded in 2016, Crypto.com caters to over 150 million customers and is the world's fastest-growing global cryptocurrency platform. The vision is simple: Cryptocurrency in Every Wallet™. Committed to security, privacy, and compliance, Crypto.com aims to accelerate cryptocurrency adoption through innovation to create a fairer and more equitable digital ecosystem.
Crypto.com is an equal opportunities employer, dedicated to offering opportunities to all in a fair and transparent manner. Embracing diversity and inclusion, Crypto.com welcomes candidates with various backgrounds, perspectives, and skills to enhance the team. Personal data submitted by applicants will be used for recruitment purposes only.
AI tools may be utilized for parts of the hiring process to augment the recruitment team's efforts. These tools aid but do not supersede human judgment in final hiring decisions. For more information concerning data processing, please reach out to us.