Fraud Risk Operations Manager

Our company is a leading digital asset trading platform that offers advanced financial services worldwide through blockchain technology. With hundreds of token & futures trading pairs, we assist traders in optimizing their strategies and managing millions of users across more than 100 countries. We are at the forefront of the industry with daily trading volumes reaching around $10 billion. Embracing the potential of blockchain technology to revolutionize global transactions, we are dedicated to pioneering innovations that positively impact the global economy and enhance customer experiences.

About the Role:

We are looking for a skilled candidate with a strong background in fraud & risk management to oversee our fraud risk operation team based in Kuala Lumpur, Malaysia. The ideal candidate will be responsible for establishing and leading the fraud operations team, including recruitment, setting up fraud processes, policies, and guidelines. This role requires adaptability in a fast-paced environment, excellent prioritization skills, and a hands-on approach to achieving results. Additionally, you will play a vital role in fostering a culture of risk management strategies to support product growth and development.

Responsibilities:

• Develop and implement a comprehensive strategy for building and enhancing the fraud risk operation team.
• Manage day-to-day operational needs and escalations while leading a team to identify and prevent various types of fraud effectively.
• Establish and uphold risk and fraud investigation procedures to align with new product developments.
• Drive a culture of operational excellence focused on customer service and risk management alignment.
• Supervise a high-performing team of investigators to mitigate fraud and losses.
• Collaborate with stakeholders to drive awareness and education on fraud risk management across the organization.

Qualifications:

• Bachelor’s degree required.
• Over 8 years of leadership experience in fraud risk management, focusing on strategic, analytical, and operational aspects.
• Demonstrated ability to design and execute operational strategies for fraud risk mitigation.
• Strong expertise in leveraging fraud risk analytics to facilitate business growth.
• Collaborative mindset with the capability to work across various business functions and with senior management.
• Proven track record of working in dynamic environments with a hands-on leadership approach.

Preferred Qualifications:

• Familiarity with blockchain, cryptocurrency, and related industries.
• Experience in disruptive technologies and product launches, particularly within FinTech or similar sectors.
• Knowledge of product management processes and tools.
• MBA preferred but not required.
• Fraud Risk Certification (CIPFA) is a plus.

Benefits:

• Competitive remuneration package with yearly bonuses.
• Meal allowance, team building activities, and wellness benefits.
• Convenient workplace location near MRT TRX.
• Opportunities for personal growth, mentoring, and skill development.
• Employee engagement programs and recognition initiatives.
• Diverse and multicultural work environment facilitating career advancement.