Hacker Program Operations Specialist
About Immunefi:
Immunefi is dedicated to safeguarding the future of money, serving as Web3's critical defense line and premier bug bounty platform to prevent major hacks that could lead to the loss of user funds. We are seeking talented individuals who are eager to dive right in, utilizing their expertise to uphold the security of Web3. If you are looking to immerse yourself in a challenging, solution-driven environment at the core of decentralized finance, read further.
Summary:
The Hacker Program Operations Specialist will have a key role in enhancing the number of code review programs launched and operated concurrently at Immunefi. This position will hold a GTM leadership role overseeing client interactions, program launches, marketing strategies, and hacker engagement activities.
Additionally, the focus will be on fostering and growing security researchers' involvement in Immunefi programs.
We are seeking an experienced specialist willing to take ownership of the responsibilities and possessing a background in engaging with large communities. This is an opportunity to interact with a community of over 10,000 security researchers and initiate top-tier audit contests.
Note: Although we are a global, fully remote organization, applicants need to be within European timezones to align effectively with the rest of the department.
Role Responsibilities:
- Design and launch audit competitions, invite-only programs, and attackathons.
- Act as the main point of contact for clients, guiding them throughout the process from contract initiation to program launch and conclusion.
- Serve as the key contact for hackers throughout the program lifecycle, offering support and guidance to enhance participation and engagement.
- Collaborate closely with Sales and Marketing teams to comprehend client needs, market trends, and amplify promotional efforts for program success.
- Build and maintain strong relationships with hackers to create a community spirit and encourage participation in Immunefi's programs.
- Provide exceptional customer service to both clients and hackers, ensuring their needs are met, and their feedback contributes to program enhancements.
- Create new program processes and policies to streamline workflows and enhance efficiency.
- Drive security researchers’ engagement through social media outreach, planning marketing campaigns, and community engagement events.
- Exhibit flexibility in executing hacker engagement initiatives as directed by management.
Applicant Requirements:
- Project management experience, showcasing successful management of complex programs.
- Strong communication and interpersonal skills to interact effectively with hackers, clients, and cross-functional teams.
- Previous connections with hackers from prior workplaces are advantageous.
- Familiarity with the Web3 ecosystem and a comprehensive understanding of challenges and opportunities in the space.
- Sales skills are beneficial, given the collaboration required with Sales team in understanding client requirements and proposal development.
- Ability to work independently, proactively solve problems, and excel as a team player.
- Passion for developing a hacker community and a dedication to the mission of protecting Web3 projects and user funds.
Working at Immunefi:
Immunefi is the leading Bug Bounty Marketplace in the crypto/Web3 realm, providing a platform for protecting billions in user funds. We strive for excellence and aim to build a top-tier team of skilled professionals to help scale and advance our company. Collaboration, input, and communication are valued highly within our highly collaborative, cross-functional work environment. Efficiency and adaptability are essential within our fully remote, geographically dispersed team.
Our Core Values:
- Always start with the customer
- Constant vigilance
- Bias for action
- Always raise the bar for excellence
- Think big and bold
- Act as an owner and drive outcomes to the finish line
- Build trust, act with integrity
What We Offer:
- Fully remote-first work environment with a flexible schedule.
- Autonomous work setting alongside trustworthy, smart team members.
- Opportunity to be part of an early-stage company in a dynamic industry.
- Potential to carve your path within the company as it evolves and grows.
- Exposure to a global market.
- Chance to make a significant impact on securing smart contract ecosystems and safeguarding the future of money.