Infrastructure Support Engineer

About Wintermute

Wintermute is a prominent crypto-native algorithmic trading firm in the digital asset space. Our services include providing liquidity algorithmically on various cryptocurrency exchanges and trading platforms, offering OTC trading solutions, and supporting blockchain projects and financial institutions entering the crypto realm. Additionally, Wintermute Ventures invests in early-stage DeFi projects.

Established in 2017 by industry experts, Wintermute blends the technological standards of high-frequency trading firms in traditional markets with the innovative and entrepreneurial culture of tech startups. We have a deep-rooted belief in the transformative potential of blockchain technology, viewing digital assets not merely as another asset class but as a source of meaningful innovation. We maintain a long-term outlook on the digital asset market and assertively lead in creating an innovative and compliant market.

About the Role

This position primarily involves technical support functions within our systems administration department, focusing on the desktop environment and providing support for our automated setup. Candidates for this role should exhibit a sense of responsibility and passion for pursuing or advancing their careers in infrastructure. The position offers the opportunity to collaborate with and learn from senior technologists, enhancing automation skills, particularly proficiency in Python. Given the dynamic nature of our business, we seek individuals to help uphold our networks and computing environment.

Wintermute provides avenues for individuals to enhance their automation skills.

Hard Skills Requirements

• Demonstrate the drive to identify optimal solutions for problems of varying complexity, spanning tasks from data center management to addressing desktop issues.
• Proficient in PC hardware and computer internals troubleshooting, capable of resolving workstation OS (Linux), applications, peripherals, network, and audio-visual problems.
• At least 2 years of prior experience in desktop support or a related field.
• Able to analyze, troubleshoot, and resolve hardware failures effectively.
• Practical knowledge of Linux command-line operations is essential.
• Familiarity with Git and working experience in hardware monitoring and performance tuning.
• Collaborative approach in a team environment supporting production, back office computing, and end-user assistance activities.
• Skilled in maintaining professional interactions with users during face-to-face interactions, desk-side visits, inquiries, and status updates.
• Energetic, adaptable, and able to thrive in a high-paced environment.
• Exceptional organizational skills and meticulous attention to detail.
• Educational background in computer science or IT field preferred.
• Clear and concise communication skills.
• Basic understanding of Data center connectivity and TCP/IP Networking.
• Capable of lifting 40 – 50 pounds; willingness to work weekend and evening shifts as required.

Nice to Have Skills

• Working knowledge of Linux servers, networking principles (DNS, DHCP, VLAN), and Python.

Reasons to Join Our Team

• Contribute your skills to a globally recognized algorithmic trading firm.
• Engage in challenging projects with increased responsibilities compared to traditional financial settings.
• Enjoy a vibrant working culture with team activities, celebrations, gaming events, and company-wide team building exercises.
• Embrace our inclusive company culture that is informal, non-hierarchical, ambitious, professional with a startup feel, collaborative, and entrepreneurial.
• Performance-driven compensation structure providing substantial earning potential, along with standard perks such as pension and private health insurance.