IT Systems Analyst (CRM & Sales Technology)
This position plays a vital role as the primary technology collaborator for a Sales and Marketing team, taking charge of the entire lifespan of the CRM ecosystem. This includes CPQ, sales intelligence, marketing automation, customer data, and relevant system integrations. The successful candidate will collaborate closely with business stakeholders and diverse IT teams to convert business requirements into scalable and dependable solutions that enhance customer engagement, sales efficiency, operational productivity, and data-informed decision-making. Within a regional service delivery team, you will play a pivotal role in various project phases, from demand management and solution deployment to ongoing support and continuous enhancement to help advance the organization's customer-facing technological landscape.
Key Responsibilities:
- Gather, document, and translate business requirements and processes into functional and technical solution specifications
- Design, configure, and test CRM, CPQ, marketing, and integration solutions including UAT planning and release documentation
- Manage initiatives from beginning to end, including demand intake, deployment, and post-release support by collaborating with business analysts, infrastructure teams, and data teams
- Analyze enhancement requests, develop solution strategies, and oversee change management through established protocols
- Act as a key escalation point for complex application issues, troubleshooting, triaging, and resolving challenges
- Monitor application performance, data quality, and user adoption while maintaining operational documentation and knowledge resources
- Support user training, onboarding, and adoption efforts by proposing platform improvements to maximize business benefits
Essential Requirements:
- A Bachelor's degree in Computer Science, Information Systems, or related fields
- Minimum of 4 years of IT experience across CRM, sales, marketing, or customer-facing technology areas
- Hands-on expertise throughout the complete solution lifecycle - design, configuration/build, deployment, and operation - of CRM platforms like HubSpot, Salesforce, Microsoft Dynamics, or SugarCRM
- Proficiency in enterprise system integration using EDI (X12, EDIFACT) or API (REST, SOAP)
- Proficient in SQL and data analysis
- Proficient in business-level English communication
- Demonstrated capability in translating business needs into scalable workflows, automations, and integrations
Desired Skills:
- Experience with CPQ, marketing automation, or sales and market intelligence platforms such as ZoomInfo or Apollo
- Previous involvement in logistics, freight forwarding, or NVOCC businesses
- ITIL v4 Foundation certification and familiarity with ITSM platforms like ServiceNow, BMC, or Xurrent
- Familiarity with AI-guided workflows or prompt engineering
Should more details be required regarding data processing, please contact us.

