Junior Technology Support

About us:

Our company, a digital asset pioneer, is shaping the ecosystem of the future. We have made institutional access to crypto available by offering reliable liquidity in all market conditions. Built on crypto-native technology and continuous innovation, our success has earned us the trust of diverse institutions worldwide. Established in 2015 and later acquired by the Japanese financial group SBI in 2020, we continue to operate as an independent entity. With headquarters in the UK and offices in the US and Japan, B2C2 OTC Ltd. is authorized and regulated by the UK’s Financial Conduct Authority.

We take pride in our organizational culture and our ability to attract not just top talent, but the right individuals who align with our values and goals.

SCOPE OF THE ROLE

This role presents an exciting opportunity for successful candidates to join our Tech Support team.

Opportunity:

• Experience rapid professional growth as we challenge you to consistently perform at your best
• Engage with the latest technologies and products to enhance productivity
• Collaborate with a talented global team, reporting to the Head of Support, to develop your skills within a dynamic London office environment
• Access to ongoing training opportunities

Role and Responsibilities

• Ensure optimal uptime for production systems by utilizing real-time monitoring
• Deliver level 1 and 2 application and client support
• Collaborate closely with Development, Quant, and Infrastructure teams to investigate and resolve system issues
• Continuously monitor application alerts to maintain optimal system performance
• Uphold and improve internal documentation standards
• Execute weekly support duties checklists
• Take end-to-end ownership of client-reported issues until resolution
• Provide end-user desktop support for internal staff

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Self-driven individual capable of taking ownership of problems and seeing them through to resolution
• Excellent communication and interpersonal abilities
• Previous experience with programming/scripting languages is advantageous
• Detail-oriented problem solver
• Assist in designing the long-term support model with the team
• Offering phone or remote support during non-office hours as needed
• Openness to working flexible shift hours
• Keen interest in monitoring, alerting, and reporting initiatives
• Passion for assisting individuals with varying technical abilities
• Experience with Apple MacBooks and Linux technologies is a plus

A strong company culture is a key factor in the success of any organization. B2C2 prides itself on being a values-based company.

• Ambitious - Committed to achieving world-class feats
• Innovative - Looking ahead for progressive solutions for clients and employees
• Meritocratic - Recognizing positive contributions across the organization
• Collegiate - Emphasizing teamwork in a supportive environment
• Risk Aware - Making informed decisions and practicing diligence

Equal Employment Opportunities Policy:

Committed to equal employment opportunities, we welcome applications from individuals of all backgrounds. Our policy ensures that recruiting, hiring, training, promotion, and compensation practices are free from discrimination based on various protected categories. Our aim is to create an inclusive environment that attracts, engages, and retains top talent. Flexible working arrangements may be considered for any position within our organization.