Junior Technology Support

Zielona Góra, Poland
Full time
Office
Compensation is not specified
Role
Customer service
Description

About us:

Our company, a digital asset pioneer, is shaping the ecosystem of the future. We have made institutional access to crypto available by offering reliable liquidity in all market conditions. Built on crypto-native technology and continuous innovation, our success has earned us the trust of diverse institutions worldwide. Established in 2015 and later acquired by the Japanese financial group SBI in 2020, we continue to operate as an independent entity. With headquarters in the UK and offices in the US and Japan, B2C2 OTC Ltd. is authorized and regulated by the UK’s Financial Conduct Authority.

We take pride in our organizational culture and our ability to attract not just top talent, but the right individuals who align with our values and goals.

SCOPE OF THE ROLE

This role presents an exciting opportunity for successful candidates to join our Tech Support team.

Opportunity:

  • Experience rapid professional growth as we challenge you to consistently perform at your best
  • Engage with the latest technologies and products to enhance productivity
  • Collaborate with a talented global team, reporting to the Head of Support, to develop your skills within a dynamic London office environment
  • Access to ongoing training opportunities

Role and Responsibilities

  • Ensure optimal uptime for production systems by utilizing real-time monitoring
  • Deliver level 1 and 2 application and client support
  • Collaborate closely with Development, Quant, and Infrastructure teams to investigate and resolve system issues
  • Continuously monitor application alerts to maintain optimal system performance
  • Uphold and improve internal documentation standards
  • Execute weekly support duties checklists
  • Take end-to-end ownership of client-reported issues until resolution
  • Provide end-user desktop support for internal staff

QUALIFICATIONS, SKILLS AND EXPERIENCE

  • Self-driven individual capable of taking ownership of problems and seeing them through to resolution
  • Excellent communication and interpersonal abilities
  • Previous experience with programming/scripting languages is advantageous
  • Detail-oriented problem solver
  • Assist in designing the long-term support model with the team
  • Offering phone or remote support during non-office hours as needed
  • Openness to working flexible shift hours
  • Keen interest in monitoring, alerting, and reporting initiatives
  • Passion for assisting individuals with varying technical abilities
  • Experience with Apple MacBooks and Linux technologies is a plus

A strong company culture is a key factor in the success of any organization. B2C2 prides itself on being a values-based company.

  • Ambitious - Committed to achieving world-class feats
  • Innovative - Looking ahead for progressive solutions for clients and employees
  • Meritocratic - Recognizing positive contributions across the organization
  • Collegiate - Emphasizing teamwork in a supportive environment
  • Risk Aware - Making informed decisions and practicing diligence

Equal Employment Opportunities Policy:

Committed to equal employment opportunities, we welcome applications from individuals of all backgrounds. Our policy ensures that recruiting, hiring, training, promotion, and compensation practices are free from discrimination based on various protected categories. Our aim is to create an inclusive environment that attracts, engages, and retains top talent. Flexible working arrangements may be considered for any position within our organization.

Skills Required
Avatar
B2C2
Company size
Not specified
Location
United States
Description
Not specified

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Founding Technical Partners for Oferli – Elite Web & Mobile Development Team🌐

Remote, USA
Remote, USA
Part time
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I am Sadr, CEO of Oferli. We are building a high-performance, elite technical team, and I am looking for 5 to 10 dedicated founding technical partners to join me in this mission.
​The Vision:
Oferli is a 100% decentralized ecosystem. While we are rooted in Web3, our expertise spans across professional web and mobile application development. We are not just another agency; we are crafting the next generation of digital solutions. Our goal is to set a new standard for excellence, transparency, and decentralization.
​What I am looking for:
I am building a professional, senior-level "Elite Team." I am looking for partners who are truly passionate about the vision—not just short-term gains. By combining our individual expertise and portfolios, we will establish Oferli’s collective professional reputation.
​Requirements:
​Proven Expertise: You must be a senior-level professional. Please provide your portfolio showcasing your best work in web and mobile development.
​Commitment: This is a founding partnership. We are looking for those who believe in the mission and are ready to tackle complex challenges together.
​Professionalism: We operate with high standards. Communication and efficiency are key.
​How We Work:
​Collaboration: We use professional, secure channels for all communications. Qualified candidates will be contacted via email to be invited to our private workspace on Notion to align on our roadmap and launch our upcoming projects.
​Decentralized Operations: We leverage Web3 tools for collaboration and compensation, maintaining a fully decentralized environment.
​Growth: We are launching with a core team of at least 5 founding partners, scaling to 10, to deliver high-impact results for our clients.
​Application Process:
If you are a senior professional ready to build a world-class, decentralized ecosystem, apply here on LaborX. Qualified candidates will be contacted via email for further professional vetting and onboarding.
​Let’s build the future, together.
​Sadr B
CEO, Oferli
Payment in Crypto

Senior Blockchain Engineer - Low-Latency Execution Infrastructure (HyperEVM / Hyperliquid)

Full time
Remote
 
 
we’re looking for a senior blockchain engineer to build low-latency execution infrastructure around hyperevm and hyperliquid-related trading systems.
 
this is not a frontend or dapp role. the focus is on real-time execution systems, chain-native infrastructure, and market-aware backend engineering where latency, ordering, and state correctness directly impact execution outcomes.
 
you will work on systems that operate under noisy, adversarial, and highly dynamic conditions, including delayed or missing websocket events, rpc inconsistencies, transaction lifecycle complexity, state desynchronization, retries, and recovery logic.
 
core responsibilities include building and maintaining realtime blockchain data pipelines, websocket and rpc streaming systems, execution orchestration layers, liquidity-aware routing logic, transaction lifecycle management, and integration with orderbook and market data systems.
 
we are specifically looking for engineers who think in systems rather than features. meaning understanding how data flows through pipelines, how state evolves over time, how failures propagate, and how to design systems that recover automatically without manual intervention.
 
areas of work include:
 
- realtime blockchain data ingestion
- mempool-aware execution flows
- transaction lifecycle handling
- execution sequencing and routing
- websocket and rpc infrastructure
- state synchronization systems
- liquidity and orderbook integration
- performance and latency optimization
 
you should be comfortable working with distributed systems, asynchronous event processing, and latency-sensitive backend architectures.
 
strong experience in one or more of the following areas is highly relevant:
 
- exchange infrastructure
- trading systems
- execution engines
- blockchain indexers
- realtime event systems
- arbitrage systems
- rpc/node infrastructure
- defi backend systems
- low-latency backend engineering
 
preferred technical stack:
 
- typescript / node.js
- go
- rust
- python
- postgres
- clickhouse
- redis
- kafka or similar messaging systems
- docker
- linux environments
- evm rpc internals
- websocket infrastructure
 
ecosystem familiarity:
 
- ethereum, arbitrum, base, optimism, bsc
- hyperliquid / hyperevm
- foundry
- ethers.js / viem
- geth / erigon / nethermind
- dex and amm mechanics
- liquidity math, slippage, gas strategy, routing logic
 
this role is not suitable for:
 
- frontend-only developers
- nft or basic dapp experience only
- tutorial-level web3 developers
- candidates without production systems experience
 
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ideal candidates can clearly explain:
 
- system architecture decisions
- bottlenecks and tradeoffs
- failure modes and recovery strategies
- latency considerations in real systems
- production debugging experience
 
working style:
 
- remote
- async-first
- low bureaucracy
- high ownership
- engineering-driven team
- direct technical communication
 
we strongly prefer practical engineering depth over polished presentation. if you have built or worked on systems involving realtime data, trading infrastructure, blockchain execution, or latency-sensitive backend systems, please include details of those systems when applying.
 
Payment in Crypto
6,000-13,500
Monthly
See details

HRIS Manager

Asia +1
Asia +1
Full time
Remote
Binance is a prominent global blockchain ecosystem known for being the force behind the world's largest cryptocurrency exchange by trading volume and user base. Trusted by over 300 million individuals across 100+ countries, we excel in industry-leading security, transparent user funds, fast trading engine, deep liquidity, and an extensive assortment of digital-asset products. Our offerings span trading, finance, education, research, payments, institutional services, Web3 features, and more. By harnessing the power of digital assets and blockchain technology, we strive to create an inclusive financial ecosystem that promotes financial freedom and enhances financial accessibility worldwide.

The HRIS Manager role entails overseeing the administration, enhancement, and continual optimization of the company's HR information systems, predominantly leveraging the Workday platform. This position involves collaborating closely with HR, Finance, Procurement, IT, and external vendors to ensure that the HR systems are scalable, secure, user-friendly, and aligned with the diverse business requirements across various markets.

Responsibilities:

Manage the configuration, maintenance, enhancement, testing, and upgrade of HR applications, systems, and modules, focusing primarily on Workday.

Provide comprehensive system support, troubleshooting, user guidance, and issue resolution for HRIS users and stakeholders.

Collaborate with HR teams and cross-functional stakeholders to identify process gaps, system improvement opportunities, and automation needs, and execute appropriate solutions.

Configure, sustain, and enrich Workday integrations with internal and external systems such as ATS, Finance and Procurement systems, employee portals, and other business applications.

Develop, maintain, and optimize Workday custom reports, dashboards, and data extracts in line with business and operational demands.

Oversee HRIS security roles, user access, permissions, and governance processes to ensure data access integrity and confidentiality.

Support HR data quality, system controls, audit readiness, and compliance with internal policies and data privacy standards.

Serve as the primary liaison between internal stakeholders and HRIS vendors for system implementation, operations, maintenance, and support.

Engage in vendor evaluation, procurement decisions, implementation planning, and negotiations for new HR digital tools, applications, and system enhancement projects.

Lead or assist in HRIS-related projects such as system implementations, upgrades, integrations, process redesigns, testing, change management, and user adoption.

Develop and sustain HRIS process documentation, system configuration records, user guides, training materials, and standard operating procedures.

Fulfill other related duties as required.

Requirements:

A Bachelor’s degree in Software Engineering, Information Systems, Computer Science, or a related discipline would be advantageous.

A minimum of 5 years of progressive experience in HRIS, HR technology, HR operations systems, or a related field.

Hands-on proficiency with Workday, encompassing exposure to various Workday modules.

Experience in supporting Workday integrations with third-party applications and enterprise systems.

Demonstrated proficiency in translating business requirements into practical HR system configurations, reports, workflows, or process enhancements.

Strong project management skills and the capacity to deliver high-quality work within set timelines.

Excellent cross-functional collaboration abilities working with various departments and external vendors.

Strong analytical and problem-solving skills with meticulous attention to detail in handling HR data.

Self-motivated, results-driven, and capable of thriving in a fast-paced and high-pressure international environment.

Client Partner

Full time
Remote
ABOUT UBIMINDS

Ubiminds, a GPTW-certified company, prioritizes placing people first. Specializing in partnering with U.S. software firms, Ubiminds meticulously selects the top 5% of talent from Brazil to drive growth strategies in the LATAM region.

ABOUT THE ROLE

The Client Partner is responsible for managing a portfolio of client accounts from the initiation of the first contract. Serving as the primary point of contact, you will handle scenarios such as client requests for additional engineers or noticing deviations from agreed-upon outcomes before the client does. Your role involves overseeing the relationship, ensuring renewals, facilitating expansion, and achieving revenue targets.

This position is not a standard account manager role focused solely on managing email correspondence. As a Client Partner, you will be accountable for driving retention and growth targets, engaging with client executives, and transitioning from basic staff augmentation to tailored consulting services centered around achieving specific outcomes. If you excel in fostering relationships equivalent to managing a small profit and loss statement, and can pivot between discussing technical roadmaps with a Chief Technology Officer and financial margins with the CFO, continue reading.

Responsibilities & Core Duties

Manage a portfolio of U.S. client accounts by monitoring their overall health, satisfaction levels, renewal rates, and revenue.

Drive net revenue retention and expansion by bolstering accounts with additional engineers, implementing Furiosa initiatives like AI Delivery Pods and the AI Acceleration program, and integrating advisory services.

Establish an operational schedule for each account, including creating quarterly strategic plans, conducting quarterly business reviews (QBRs), maintaining a monthly cadence for Tier 1 Strategic accounts, and ensuring an accurate account health assessment.

Lead efforts related to client renewals and commercial matters, such as extending Statements of Work (SOWs) and Master Service Agreements (MSAs) while sustaining profitable pricing structures and a reliable forecasting process.

Collaborate closely with delivery leads and the LatAm talent team to ensure that deployed personnel are equipped to deliver on intended outcomes. Manage transitions smoothly in cases where the fit is not optimal.

Cultivate multi-layered relationships with client executives, extending trust beyond individual champions up to the C-suite to mitigate risks associated with employee turnover.

Act as the primary liaison between clients and the organization, using insights gathered from client feedback to enhance Furiosa solutions and inform market strategies.

REQUIREMENTS (WHAT YOU NEED TO HAVE)

Possess a minimum of seven years of experience in managing client relationships and achieving revenue targets within the realms of staff augmentation, IT services, consulting, or enterprise Software as a Service (SaaS) sectors targeting U.S. clientele.

Demonstrate a proven track record of success in enhancing client retention and spearheading expansion initiatives through successful renewals, meeting revenue quotas, and achieving objectives.

Possess an in-depth understanding of software development processes, including agile methodologies, engineering staffing practices, distributed or nearshore delivery models. Ability to engage confidently with engineering leadership without necessitating coding skills.

Strong grasp of commercial operations involving the creation of SOWs, MSAs, pricing strategies to maintain profit margins, and accurate forecast preparation with the capacity to justify pricing decisions.

Familiarity with enterprise-level artificial intelligence (AI) adoption trends to engage in strategic discussions with client executives, identify realistic initiatives from buzzwords, and offer informed insights.

Demonstrated executive presence, a consultative approach to decision-making, ability to prioritize active listening, address challenging issues directly, and instill confidence in stakeholders.

Native-level fluency in English with a sound understanding of U.S. business culture.

NICE-TO-HAVES (WHAT WILL SET YOU APART)

Previous experience working within offshore or nearshore delivery frameworks and proficiency in recognizing their potential challenges.

Exposure to selling or delivering services in artificial intelligence (AI), machine learning (ML), or data analysis fields.

Proficiency in Portuguese or Spanish.

Previous involvement in structuring account management frameworks, allowing for shaping and improving existing processes within the organization.

Data Analyst Team Lead

Asia
Asia
Full time
Remote
Responsibilities

Lead a high-performing Data & Analytics team to create complex visualizations and analytical models for evaluating the impact of market or operational changes on business performance

Collaborate closely with operational areas to identify and prioritize critical analytical use cases, translating complex findings into actionable visualizations and recommendations

Analyze and interpret large volumes of transactional, operational, and customer data using various data tools and analytical platforms

Thrive in a fast-paced industry environment where rapid time-to-market is essential

Requirements

Bachelor's degree in Mathematics, Statistics, Actuarial Sciences, Computer Science, Engineering, or Life Sciences

Minimum of 8 years of industry experience applying advanced analytics techniques

Proven track record in using analytics to drive operational enhancements, scheduling improvements, asset optimization, or investment decisions, along with experience leading analytics or engineering teams

Ability to think abstractly, problem-solve, and thrive in ambiguous situations

Demonstrated leadership skills with a keen interest in shaping and developing the team

Strong communication, presentation, project management, and time management abilities

Proficiency in at least two of the following areas: analytical software (e.g., R, SAS), data visualization tools (e.g., Qlikview, Tableau, PowerBI), database management tools (e.g., SQL, NoSQL, Neo4J), and programming skills (e.g., VBA, C++, Java, Python)