Junior Technology Support

Zielona Góra, Poland
Full time
Office
Compensation is not specified
Role
Customer service
Description

About us:

Our company, a digital asset pioneer, is shaping the ecosystem of the future. We have made institutional access to crypto available by offering reliable liquidity in all market conditions. Built on crypto-native technology and continuous innovation, our success has earned us the trust of diverse institutions worldwide. Established in 2015 and later acquired by the Japanese financial group SBI in 2020, we continue to operate as an independent entity. With headquarters in the UK and offices in the US and Japan, B2C2 OTC Ltd. is authorized and regulated by the UK’s Financial Conduct Authority.

We take pride in our organizational culture and our ability to attract not just top talent, but the right individuals who align with our values and goals.

SCOPE OF THE ROLE

This role presents an exciting opportunity for successful candidates to join our Tech Support team.

Opportunity:

  • Experience rapid professional growth as we challenge you to consistently perform at your best
  • Engage with the latest technologies and products to enhance productivity
  • Collaborate with a talented global team, reporting to the Head of Support, to develop your skills within a dynamic London office environment
  • Access to ongoing training opportunities

Role and Responsibilities

  • Ensure optimal uptime for production systems by utilizing real-time monitoring
  • Deliver level 1 and 2 application and client support
  • Collaborate closely with Development, Quant, and Infrastructure teams to investigate and resolve system issues
  • Continuously monitor application alerts to maintain optimal system performance
  • Uphold and improve internal documentation standards
  • Execute weekly support duties checklists
  • Take end-to-end ownership of client-reported issues until resolution
  • Provide end-user desktop support for internal staff

QUALIFICATIONS, SKILLS AND EXPERIENCE

  • Self-driven individual capable of taking ownership of problems and seeing them through to resolution
  • Excellent communication and interpersonal abilities
  • Previous experience with programming/scripting languages is advantageous
  • Detail-oriented problem solver
  • Assist in designing the long-term support model with the team
  • Offering phone or remote support during non-office hours as needed
  • Openness to working flexible shift hours
  • Keen interest in monitoring, alerting, and reporting initiatives
  • Passion for assisting individuals with varying technical abilities
  • Experience with Apple MacBooks and Linux technologies is a plus

A strong company culture is a key factor in the success of any organization. B2C2 prides itself on being a values-based company.

  • Ambitious - Committed to achieving world-class feats
  • Innovative - Looking ahead for progressive solutions for clients and employees
  • Meritocratic - Recognizing positive contributions across the organization
  • Collegiate - Emphasizing teamwork in a supportive environment
  • Risk Aware - Making informed decisions and practicing diligence

Equal Employment Opportunities Policy:

Committed to equal employment opportunities, we welcome applications from individuals of all backgrounds. Our policy ensures that recruiting, hiring, training, promotion, and compensation practices are free from discrimination based on various protected categories. Our aim is to create an inclusive environment that attracts, engages, and retains top talent. Flexible working arrangements may be considered for any position within our organization.

Skills Required
Avatar
B2C2
Company size
Not specified
Location
United States
Description
B2C2 is a leading crypto-native liquidity provider across market conditions for institutions globally.

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As a Crypto Analyst at Flappy DAO, you’ll be the eyes and ears of our trading team, providing deep insights into market trends, token movements, and emerging projects. Think you’ve got what it takes to become the ultimate data wizard? Let’s dive in.
What You’ll Be Up To (Your Mission):
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Leverage Exclusive Tools: Access proprietary datasets and analytics platforms (e.g., Glassnode, Dune Analytics, Santiment) to enhance your research.
Why Flappy DAO Slaps for Analysts:
Alpha Access: Get insider signals, exclusive tools, and early access to market-moving data.
Profit Sharing: A slice of the pie goes to you. We reward performance because we believe in eating what we cook.
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Proven Track Record: Show us your history as an active participant in the cryptocurrency market. Whether it’s through successful trades, contributions to DeFi projects, or involvement in DAOs, we need proof that you’re legit.
Examples: Links to your DEX trades, wallet activity, or past roles in other protocols.
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Community Engagement: Active participation in the Web3 space isn’t optional—it’s essential. Show us your Discord presence, Twitter threads, or forum contributions that demonstrate your passion for the industry.
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A portfolio showcasing successful market analysis or predictive modeling.
Still Reading? Here’s Why You Should Join Us:
At Flappy DAO, we don’t just talk about changing the game—we actually do it. Our members are pioneers, innovators, and hustlers who thrive in chaos and create order out of disorder. As a Crypto Analyst, you won’t just be another cog in the machine; you’ll be a key player driving the success of our ecosystem.
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Payment in Crypto
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About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
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Aspiring to transition into venture capital or professionalize angel investing skills.
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