live chat specialist

Arizona, USA +5
Full time
Remote
10,416.67
-
14,583.33
Monthly
125,000
-
175,000
Annual
Role
Customer service
Work Experience
Less than 1 year
Description

We are looking for a Remote Live Chat Specialist to join our Customer Support team. As a Remote Live Chat Specialist, you will be responsible for providing real-time support to customers through online chat. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation.

Responsibilities:

  • Respond to customer inquiries and provide assistance via live chat
  • Resolve customer issues and escalate complex problems to the appropriate team
  • Ensure customer satisfaction by delivering high-quality support
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve processes and procedures

Qualifications:

  • Previous experience in customer service or a related field
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in typing and using online chat platforms
  • Strong problem-solving skills and attention to detail

Skills:

  • Customer service orientation
  • Ability to work independently and collaboratively in a remote team
  • Technical proficiency in using chat software and CRM systems
  • Strong organizational and time management skills
Skills Required
Avatar
Isaiah Washington
Website
Not specified
Country
Not specified
Description
Not specified

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2. UI/UX

USA
USA
Full time
Remote
All positions of Dora team are fully remote for the time being.

Contact us via email at recruiting@dorahacks.com

Responsibilities

Conduct user research to gather insights for design decisions.

Create wireframes, prototypes, and visually appealing designs for web and mobile applications.

Develop user interfaces that enhance user interactions and engagement.

Collaborate with product managers, developers, and stakeholders to translate requirements into design concepts.

Maintain and enhance design systems for consistency across platforms.

Stay informed on industry trends and best practices in UX/UI design.

Requirements

Fluency in Mandarin for verbal communication.

Previous experience as a UX/UI Designer with a strong portfolio.

Proficiency in design tools like Sketch, Adobe XD, Figma, or similar.

Understanding of user-centered design principles.

Knowledge of typography, color theory, layout, and visual hierarchy.

Ability to create high-quality designs that improve user experiences.

Experience with user research, usability testing, and prototyping.

Strong communication, collaboration skills, and the ability to explain design concepts effectively.

A degree in Design, Human-Computer Interaction, or related field preferred.

Bonus Skills:

Front-end development skills (HTML/CSS/JavaScript).

Proficiency in motion design and prototyping using tools like Principle or After Effects.

Familiarity with accessibility standards in UX/UI design.

Logistics

Online test/take-home assignment as part of the evaluation.

Initial recruiter call, followed by team interview and a final interview.

The position is remote and open to applicants worldwide.

Visa sponsorship may be available in certain cases.

Interview process conducted via Zoom or Google Meeting.

DoraHacks is a global hackathon organizer and developer incentive platform specializing in blockchain, quantum computing, and space tech. The platform supports developers with hackathons, grants, bounties, and various other opportunities.

For more information, please visit our social media profiles. If you need assistance during the interview process, contact us via email at recruiting@dorahacks.com.

Staff Software Engineer - Staking

Toronto, Canada
Toronto, Canada
Full time
Office
**Company BitGo leads digital asset financial services by offering liquidity, custody, and security solutions to institutional investors. Established in 2013, BitGo is a pioneer in the field, specializing in serving institutional clients with its innovative multi-signature wallet solution. BitGo caters to centralized and decentralized finance sectors, providing advanced trading, lending, and borrowing services along with prime brokerage services. As the custodian for WBTC, a prominent stablecoin for Bitcoin, BitGo plays a key role in the digital asset ecosystem. The company boasts notable achievements like the launch of BitGo Portfolio and Tax in 2020, offering comprehensive digital asset solutions. Additionally, BitGo launched BitGo Trust Company in 2018, focused on secure digital asset storage. BitGo is recognized for processing a significant share of global Bitcoin transactions and serves more than 1500 institutional clients across 50 countries, including top cryptocurrency exchanges and platforms. BitGo is supported by leading investors like Goldman Sachs, Craft Ventures, and Digital Currency Group, among others.

Job Overview: BitGo is seeking a skilled Staff Software Engineer to join their Staking team. The role involves developing robust and scalable systems to facilitate the integration of new and existing blockchains for secure custody and staking of significant assets. The ideal candidate should demonstrate a security-first mindset, autonomy, proficiency in distributed systems, and deep insight into the cryptocurrency landscape. If you are passionate about advancing blockchain technology and possess expertise in building scalable software, this role at BitGo presents an exciting opportunity to shape the future of digital assets.

Location: Greater Toronto Area (Remote Role)

Key Responsibilities:

Technical Leadership:

Lead or significantly contribute to large-scale initiatives across engineering teams.

Provide comprehensive technical leadership across diverse domains and initiatives.

Defining the long-term technical vision for the team and driving its execution.

Deliver high-quality technical contributions and offer valuable feedback on technical designs.

Play a pivotal role in defining strategic direction, roadmap planning, and ensuring team success.

Engineering Responsibilities:

Design and develop scalable, robust APIs, libraries, and services for integrating blockchains and staking functionality into custody platforms.

Own functionality and scalability features from research through to implementation.

Create integration libraries and Software Development Kits (SDKs) for seamless server and API interactions.

Document and expose functionalities to user interfaces, third-party developers, and internal/external tools.

Collaborate closely with engineering teams and product managers to ensure cohesive understanding of technical requirements and consistent work quality.

Mentorship and Collaboration:

Mentor peers across the engineering team to foster growth through code reviews and best practice education.

Requirements:

Minimum 8 years of backend, server-side software development experience.

Proficiency in TypeScript/Node.JS and/or Kotlin.

Strong skills in unit and functional testing, debugging, and building complex system abstractions.

Experience with Git/GitHub, branching methodologies, code review tools, CI/CD tools, etc.

Bachelor’s degree in computer science, applied mathematics, or equivalent from a renowned university.

Strong interest and understanding of cryptocurrencies and blockchain technology.

Excellent skills in algorithm design, problem-solving, and complexity analysis.

Ability to work independently in a fast-paced environment.

Preferred Qualifications:

Knowledge and experience in the blockchain and/or security industry.

Proficiency in microservices and service-oriented architectures.

Full-stack development skills and familiarity with React and Databases (MongoDB).

Understanding of Docker and Kubernetes.

Real-world experience in building scalable distributed systems.

Why Choose BitGo: BitGo offers a dynamic environment where collaboration, innovation, and excellence thrive. By joining the team, you become part of a group dedicated to transforming the financial market with groundbreaking solutions in digital assets. Cryptocurrencies are revolutionizing the financial services landscape, and at BitGo, you have the opportunity to contribute to this transformative journey and be part of a team that envisions changing the world of investing.

Senior SRE - Data Infrastructure

Phoenix, USA
Phoenix, USA
Full time
Remote
Circle is a prominent financial technology organization specializing in the burgeoning internet of money, enabling value to travel swiftly and affordably across the globe. This transformative layer in the digital landscape offers unprecedented opportunities for improved payments, commerce, and market accessibility to boost global economic prosperity and foster inclusivity. With innovative solutions like USDC, a blockchain-based dollar, Circle facilitates businesses, institutions, and developers in seizing the potential of this pivotal moment in the realm of money and technology.

Overview:

At Circle, we uphold values of transparency and integrity as we expand globally. Our focus on efficiency and speed propels us towards continued success, encouraging our employees to embody our key principles: Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity. In a remote work environment, collaboration is paramount to our team's triumphs, defining an adaptable and diverse workplace where novel ideas are embraced by all.

Responsibilities:

As a Senior Site Reliability Engineer at Circle, you will play a vital role in designing, constructing, and maintaining Circle's infrastructure to accommodate its expanding worldwide customer base efficiently across various regions on public cloud platforms. Leveraging your expertise, you will guarantee the steady and high-performance operation of Circle's core systems and products. This offers a distinctive chance for personal development through collaboration with cross-functional teams in a dynamic, fast-paced landscape. Join our team at Circle, where innovation and teamwork drive exceptional customer satisfaction.

Key Responsibilities:

Providing agile, responsive CI/CD platforms to support multiple development teams in delivering top-quality builds with quantifiable performance and quality.

Enhancing, securing, and scaling cloud infrastructure and resources utilizing IaC tools like Terraform, CloudFormation, and Ansible.

Automating operational tasks via Go, Python, and serverless solutions like AWS Lambda and Kubernetes Jobs.

Orchestrating Kubernetes clusters for various production workloads to ensure efficiency.

Advancing blockchain infrastructure through node management across diverse blockchains such as Algorand, Ethereum, Hedera, Flow, Solana, Stellar, and Tron.

Participating in an on-call rotation to resolve production system disruptions and conduct root cause analyses.

Planning and testing disaster recovery scenarios for a robust microservices architecture.

Collaborating with the Security team to establish and preserve security-centric tools and frameworks for enhanced security measures.

Mentoring team members and contributing to scaling the team effectively.

Qualifications:

Senior Site Reliability Engineer (III)

Minimum of 4 years in DevOps or SRE positions, focusing on tooling, automation, and infrastructure on major public cloud services.

Proficient in coding and scripting languages such as Go, Python, and Shell.

Experience ranging from 3 years or more in building and maintaining CI/CD platforms while supporting agile engineering teams with microservices.

Expertise in various areas including Docker deployment in Kubernetes clusters, cloud services, and distributed blockchain systems, among others.

Proficiency in observability, troubleshooting, and optimizing tech stack layers.

Strong communication skills and the ability to convey technical concepts clearly to peers and stakeholders.

Staff Site Reliability Engineer (IV)

Encompasses the requirements of a Senior SRE, with additional highlights on leadership roles, API design, and sophisticated cloud services knowledge, among other competencies.

Additional Details:

Successful candidates for this position are eligible for day-one PERM sponsorship. Compensation is determined based on relevant experience, skill set, and organizational requirements. The compensation package includes annual bonuses and additional benefits like equity, medical, dental, vision, 401(k), a flexible vacation policy, paid sick leave, and holidays.

Circle is committed to fostering an inclusive work environment and values diversity. We do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disabilities, underlining our commitment to equality.

Senior Visual/UI Designer

North America
North America
Full time
Office
Who We Are

OKX is transforming global systems through advanced digital asset exchange, Web3 portal, and blockchain ecosystems. Our goal is to create a more equitable, transparent, and accessible society using blockchain technology. With over 50 million users worldwide, 3000+ employees, and a presence in 180+ countries, we are a trusted and secure platform supported by Proof of Reserves. We actively endorse the Arts and Sports industries and proudly collaborate with McLarenF1, ManCity, and Tribeca.

About the Job Opportunity

This is an onsite role based in the Bay Area, CA.

We are looking for a skilled and meticulous senior visual/UI designer to join the OKX Product Visual Team. In this key role, you will play a significant part in setting the creative direction to define our brand identity within our products. Your responsibility will involve developing engaging user experiences that strengthen the connection between our products and users. You will create comprehensive visual systems incorporating illustration, animation, and interactive elements to empower brand expression. Moreover, you will establish guidelines to maintain consistency, coherence, and scalability in our brand. Collaboration is crucial as you will closely work with various teams including creative, product, marketing, strategy, engineering, and research to enhance our product visual design standards. We seek a detail-oriented candidate with a keen focus on creative and holistic product design thinking. You should excel in adapting to different creative styles and mediums while upholding a high standard of product excellence.

Key Responsibilities

Generate innovative visual ideas for products and present them to key leadership

Ensure product design aligns with industry trends and brand standards

Drive product visual design aspects, pitch ideas, and communicate solutions to stakeholders

Propose and design creative concepts independently

Align priorities with cross-functional teams to establish shared goals and objectives

Develop beautiful, simple, and intuitive design experiences and functionalities

Provide and receive feedback on designs and product decisions from a visual/art direction perspective

Collaborate extensively across functions, meet stakeholder needs, and simplify complex requirements into compelling solutions

Advocate for a culture of excellence, emphasizing craft and quality of work

Work with product, research, and engineering teams to identify product enhancement opportunities for greater brand expression and work quality

Key Qualifications

Experience designing digital products in an agile development setting for 5+ years

Portfolio showcasing modern design work with a mobile-first focus

Strong visual design skills and ability to deliver pixel-perfect designs

Bachelor’s degree in Graphic Design, Web Design, or equivalent experience

Deep grasp of human-centered design principles

Ability to translate complex problems into intuitive, user-centric, data-driven experiences

Proficient in managing dependencies, prioritizing tasks, and staying flexible within a fast-paced environment

Expertise in design methodologies, tools, and collaboration for understanding and meeting user needs

Strong presentation, interpersonal, and communication skills

Proficient in articulating complex concepts persuasively and being open to feedback

Extensive experience in developing digital products and experiences through user research and prototyping

Able to work in an agile development setup with cross-functional partners

Proficiency in prototyping tools (e.g., Figma)

Nice to Have

Background in designing for fintech, investment platforms, or crypto products

Experience collaborating with teams across different offices and time zones

Basic knowledge of UX and digital illustration skills

Proficiency in Mandarin

Perks & Benefits

Competitive total compensation package

Learning & Development programs and education subsidies

Team-building events and company activities

Wellness and meal allowances

Comprehensive healthcare coverage for employees and dependents

OKX Statement:

The salary for this role ranges from $144,000 to $180,000 depending on various factors. Performance bonuses and long-term incentives may be provided in addition to a full range of medical, financial, and other benefits depending on the job offer. OKX is an equal opportunity employer promoting diversity and inclusion. All applicants will be considered without regard to race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, immigration status, national origin, age, marital status, disability, or veteran status. Compliance with the San Francisco Fair Chance Ordinance is recognized for qualified applicants with past criminal records. Please apply through OKX's internal or external career resources.

Creative Designer, Product

Hong Kong
Hong Kong
Full time
Office
Who We Are

At our company, we are forward-thinkers believing in the transformative power of technology. Established in 2017, we are leading the way in reshaping global systems through our cutting-edge digital asset exchange, Web3 portal, and blockchain ecosystems. Our goal is to redefine the financial landscape by providing a diverse array of sophisticated products and solutions, ultimately empowering individuals worldwide to delve into the realm of Web3. With a reach spanning over 180 countries and serving more than 50 million users, our vision encompasses financial accessibility through blockchain technology and decentralized finance.

We pride ourselves on fostering innovation in our approach, in our creations, and in our commitment to social responsibility. With a team of over 3,000 professionals across the globe, we are strong proponents of diversity and inclusivity, believing they nourish the creation of enduring industry value. Join us and be a part of shaping the future with our innovative mindset!

About the Opportunity

We invite you to be part of our Product team as a Creative Designer, pioneering transformative design in the crypto industry landscape. In this role, collaborate with top-tier professionals from leading tech firms, such as product managers, designers, and engineers. Drawing on your creative design expertise, you will be instrumental in producing striking visuals and branding for our platforms, enhancing the user experience for our retail/advanced traders and institutional clients.

What You’ll Be Doing

Produce engaging visual assets for our website and app, maintaining brand consistency to ensure a cohesive visual identity across all platforms.

Work closely with product designers in both Cefi and Defi to reinforce our brand identity and improve product experiences, lending professional insights whenever necessary.

Keep updated on emerging design trends within the industry and grasp an in-depth understanding of our diverse range of financial products, strategizing innovative approaches to product development and branding.

Utilize user feedback and data analysis to refine brand assets and guidelines, incorporating enhancements as required.

Lead design projects, steering other designers and fostering teamwork to efficiently achieve project goals.

What We Look For In You

Hold a degree in a design-related field, coupled with experience in creative or web design, and proficiency in design software like Photoshop, Figma, and Illustrator.

Showcase a strong grasp of illustration, graphic design, advertising design, and visual expression.

Possess excellent communication skills and a genuine interest in the crypto and Web3 sectors.

Display creativity and a deep passion for design, demonstrating a distinctive aesthetic sense and adaptability to various styles.

Excel in a dynamic, fast-paced work environment, with previous experience in managing projects autonomously.

Nice to Have

Experience in crypto trading/Web3.

Strong organizational and reporting capabilities.

Track record of delivering impactful branding projects via creative design.

History of direct collaboration with product teams.

Highlights of Perks and Benefits

Competitive compensation package.

Learning & Development programs, education subsidies for employee growth.

Array of team building activities and company events.

Wellness and meal allowances.

Comprehensive healthcare coverage for employees and dependents.

Exciting opportunities for personal and professional development throughout our selection process!