Manager, Global Professional Services
United States
Full time
Remote
Compensation is not specified
Role
Operations Manager
Description
Location: Cleveland, Ohio; Remote
Experience: Senior-Level
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer Network & Security
Overview
The Manager, Global Professional Services is responsible for leading and supervising the Professional Services (PS) team on an international scale. This role involves offering HR and operational guidance to project teams, consisting of Project Managers and Solutions Architects. The Manager ensures the efficiency, effectiveness, and success of project delivery, project health, and overall client satisfaction, also contributing to strategic initiatives under the direction of PS Operations Managers. This function requires a mix of hands-on project oversight and leadership to foster continuous improvement and ensure alignment with organizational goals. The role entails a primary focus on day-to-day project/team leadership (around 90%) and a secondary focus on strategic initiatives (about 10%) under the guidance of PS Operations Managers. Travel is anticipated to be less than 25%.
The position is U.S.-based and can be performed remotely as needed. Applicants must have US citizenship or US permanent resident status.
Responsibilities
- Provide leadership and guidance to project teams within the Global Professional Services organization, overseeing project delivery, customer satisfaction, time to value, project duration, and efficiency.
- Set up and sustain robust relationships with key stakeholders, internally and externally, to drive collaboration, alignment, and successful project outcomes.
- Offer mentorship, coaching, and direction to team members, nurturing a culture of accountability, ownership, collaboration, and urgency.
- Act as the main point of contact and handle escalations for project-related issues, providing assistance and resolution to ensure client satisfaction and project success.
- Manage team training and enablement in conjunction with PS Operations Managers.
- Collaborate with Finance teams to ensure accurate tracking, forecasting, and reporting of project-related financials.
- Represent the Professional Services organization in client-facing interactions, including executive briefings, escalations, and strategic account reviews.
- Conduct regular project reviews, analyze root causes, and carry out retrospectives to identify areas for improvement and implement corrections to enhance project performance and client satisfaction in partnership with PS Operations Managers.
- Work with Legal and Compliance teams to guarantee compliance with regulatory requirements, contractual obligations, and industry standards in project delivery and client engagements.
- Drive the adoption of Professional Services tools and technologies to align with the Global Professional Services Standards, overcoming regional and product differences.
- Oversee the development and execution of project plans, ensuring adherence to schedules, budgets, and quality standards while preemptively managing risks and issues.
- Collaborate with Sales teams to ensure a seamless transition from pre-sales to project execution, ensuring alignment on project scope, objectives, and deliverables.
- Assist in project scoping and SOW creation as necessary.
Skills and Qualifications
- Extensive experience in leadership roles within professional services or technical support organizations, demonstrating a history of operational excellence and result delivery.
- Strong execution capabilities, with the skill of developing and implementing comprehensive strategies aligned with organizational objectives.
- Outstanding communication and interpersonal skills, fostering effective collaboration with stakeholders at all levels.
- Demonstrated ability to construct and lead high-performing teams, cultivating a culture of accountability, ownership, collaboration, and urgency.
- Profound understanding of project management methodologies, customer engagement principles, and best operational practices in professional services delivery.
- Strong analytical and problem-solving skills, with the capability to identify patterns, analyze data, and make data-driven decisions to drive business outcomes.
- Ability to thrive in a fast-paced, dynamic environment, with flexibility to adapt to changing priorities and deliver results.
- Experience in a global organization with the dexterity to navigate complex organizational structures and drive alignment across geographies, products, and functions.
- Relevant certifications are highly valued.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities, and Benefits
We cultivate teams that strive to improve daily, offering challenges and opportunities for personal and professional growth. We strike a balance between autonomy and structure to create an entrepreneurial environment that stimulates creativity and innovation. Unique aspects of our culture include:
- Comprehensive benefit coverage
- Dedicated employee-focused ambassadors via Key Contributor & Culture Committee
- Commitment to diversity
- Global Volunteer Day
- Flexible time off
- Regular cross-functional, leadership, and all-hands meetings
- Company-wide day off on the second Friday of every month
- Keyfactor Alliance Program
- Weekly Feedback Snapshot
Core Values
Our core values play a critical role in how we operate and what we seek in every team member:
Trust matters most.
Customers are fundamental.
Innovation never ceases, it only accelerates.
We deliver with agility.
United by respect.
Teams drive success.
We proudly uphold equal employment opportunities.
REASONABLE ACCOMMODATION: Candidates with disabilities can contact a member of Keyfactor’s People team via email (people@keyfactor.com) or by phone at 1.216.785.2990 to request and arrange accommodations at any time.
Skills Required
Keyfactor
Website
www.keyfactor.comCompany size
Not specified
Location
United States
Description
Minimize complexity. Embrace modern PKI. Keyfactor can help your teams establish control while empowering your business by automating at scale with identity-first security for every device, workload and thing.
Multiversx
Front-End Engineer (React Native)
Europe
Europe
Full time
Hybrid
MultiversX is a forward-thinking, blockchain technology company focusing on creating a scalable, fast, and secure platform for distributed applications and the modern internet economy. We believe in the power of teamwork and continuous innovation to drive success in all our endeavors.
We are on the lookout for a dedicated React Native engineer to join our team and play a key role in developing a mobile application set to revolutionize the industry.
Responsibilities:
Develop elegant front-end code and features for mobile apps, integrating with blockchain APIs for a seamless user experience.
Design and implement new screens, modules, and components that are tailored for iOS and Android devices.
Troubleshoot and resolve issues related to React Native and its ecosystem.
Contribute to determining the technological direction and best practices for our applications.
Identify and resolve complex bugs while ensuring no regression impacts.
Contribute to our mission of global impact and innovation.
Requirements:
Minimum of 2 years of experience as a React Native developer.
Proficient in TypeScript, React Native stack, React, and preferably state management libraries like Redux.
Ability to initiate a functional React Native application independently.
Skilled in using GIT for version control.
Passion for exploring and applying new technologies.
Strong command of JavaScript and its various aspects.
Excellent team player with strong interpersonal skills, adaptability, and flexibility.
Effective verbal and written communication skills in Romanian and English.
Proactive, problem-solving mindset with a keen sense of initiative.
Benefits:
Flexible work hours.
Dynamic startup environment fostering agility and innovation.
Opportunity to contribute meaningfully to an application impacting millions of users.
Competitive salary package.
Exciting and fast-paced work environment.
If you are eager to be part of shaping a brighter future, consider joining the MultiversX team and be a driving force for positive change.
We are on the lookout for a dedicated React Native engineer to join our team and play a key role in developing a mobile application set to revolutionize the industry.
Responsibilities:
Develop elegant front-end code and features for mobile apps, integrating with blockchain APIs for a seamless user experience.
Design and implement new screens, modules, and components that are tailored for iOS and Android devices.
Troubleshoot and resolve issues related to React Native and its ecosystem.
Contribute to determining the technological direction and best practices for our applications.
Identify and resolve complex bugs while ensuring no regression impacts.
Contribute to our mission of global impact and innovation.
Requirements:
Minimum of 2 years of experience as a React Native developer.
Proficient in TypeScript, React Native stack, React, and preferably state management libraries like Redux.
Ability to initiate a functional React Native application independently.
Skilled in using GIT for version control.
Passion for exploring and applying new technologies.
Strong command of JavaScript and its various aspects.
Excellent team player with strong interpersonal skills, adaptability, and flexibility.
Effective verbal and written communication skills in Romanian and English.
Proactive, problem-solving mindset with a keen sense of initiative.
Benefits:
Flexible work hours.
Dynamic startup environment fostering agility and innovation.
Opportunity to contribute meaningfully to an application impacting millions of users.
Competitive salary package.
Exciting and fast-paced work environment.
If you are eager to be part of shaping a brighter future, consider joining the MultiversX team and be a driving force for positive change.
Token Metrics
Crypto QA Automation Engineer (Malaysia-Remote)
Kuala Lumpur, Malaysia
Kuala Lumpur, Malaysia
Full time
Remote
Token Metrics is seeking an experienced individual to fill the role of Senior QA Engineer responsible for leading the Quality Assurance team. The chosen candidate will oversee the entire process of software and product testing within the organization. This will involve creating test strategies, developing test documents, fault identification, and reviewing QA reports. The ideal candidate for the Senior QA Engineer position should possess a strong background in analytics, exceptional problem-solving capabilities, and proficiency in project management. A successful candidate will play a critical role in maintaining the efficiency of the QA department and ensuring customer satisfaction.
Responsibilities:
Collaborate with software/product designers to establish quality assurance parameters.
Lead the QA team in devising QA test procedures and frameworks.
Supervise the drafting of testing documentation.
Execute testing procedures and supervise the QA process.
Address quality issues and adjust test procedures accordingly.
Perform analysis on product specifications.
Review Quality Assurance reports and identify areas of concern.
Ensure successful product deployment in the market.
Responsively address requests from the design team and management.
Requirements:
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Previous experience as a QA Engineer.
Proficiency in advanced programming including automation systems and databases.
Thorough understanding of application functions, bug rectification, and testing protocols.
Strong written and verbal communication skills.
Managerial experience is advantageous.
Excellent analytical skills.
Proficient in critical thinking and detail-oriented approach.
About Token Metrics:
Token Metrics aids crypto investors in constructing profitable portfolios through the use of artificial intelligence-based crypto indices, rankings, and price predictions. The clientele of Token Metrics spans various segments including retail investors, traders, and crypto fund managers across more than 50 countries.
Responsibilities:
Collaborate with software/product designers to establish quality assurance parameters.
Lead the QA team in devising QA test procedures and frameworks.
Supervise the drafting of testing documentation.
Execute testing procedures and supervise the QA process.
Address quality issues and adjust test procedures accordingly.
Perform analysis on product specifications.
Review Quality Assurance reports and identify areas of concern.
Ensure successful product deployment in the market.
Responsively address requests from the design team and management.
Requirements:
Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Previous experience as a QA Engineer.
Proficiency in advanced programming including automation systems and databases.
Thorough understanding of application functions, bug rectification, and testing protocols.
Strong written and verbal communication skills.
Managerial experience is advantageous.
Excellent analytical skills.
Proficient in critical thinking and detail-oriented approach.
About Token Metrics:
Token Metrics aids crypto investors in constructing profitable portfolios through the use of artificial intelligence-based crypto indices, rankings, and price predictions. The clientele of Token Metrics spans various segments including retail investors, traders, and crypto fund managers across more than 50 countries.
Offchain labs
Senior Golang Engineer, Prysm
Full time
Remote
Offchain Labs specializes in developing innovative scaling solutions for the Ethereum platform. These solutions include Arbitrum, an Optimistic Rollup technology that enables instant app scalability on Ethereum, enhancing efficiency and capacity while upholding security standards. Arbitrum seamlessly integrates with existing Ethereum developer tools and languages, streamlining the process of porting contracts without requiring code modifications. This leading Ethereum scaling solution boasts a significant market share, hosting numerous applications and handling a substantial portion of rollup liquidity.
Additionally, Offchain Labs contributes to the Ethereum core protocol through the Prysm consensus client. The Prysm project comprises a Go implementation of the official Ethereum protocol, encompassing a complete beacon node and validator client for blockchain consensus participation. Our dedicated team is committed to bridging the potential of blockchain technology with its real-world applications, cultivating an environment that nurtures creativity, collaboration, and deep exploration of ideas.
Having secured substantial funding rounds, we are expanding our team and seeking individuals who are passionate about blockchain technology and adept at finding unconventional solutions to complex challenges. The ideal candidate must have proficient experience working with Golang, a solid grasp of Ethereum L1 core development and blockchain concepts, and a strong commitment to driving efficiency and innovation. Keeping abreast of the latest technologies, actively exploring novel problem-solving approaches, and engaging in continuous personal growth are also key attributes we look for in potential team members.
Candidates should have a track record of impactful contributions to previous projects, familiarity with blockchain technology, a keen interest in implementing cutting-edge research into practical solutions, and experience in working with compilers, designing systems, and building SDKs. Emphasizing security, maintaining awareness of potential risks, and demonstrating proficiency in computer science fundamentals are essential qualifications.
Moreover, we offer a remote-friendly work environment, generous time off policies, support for attending industry conferences, an ergonomic equipment program, a company-issued laptop, and an annual company retreat. At Offchain Labs, we are committed to cultivating a diverse, equitable, inclusive, and welcoming workplace where all employees are valued and empowered to succeed. We welcome applications from individuals from all backgrounds and identities to join our team.
Additionally, Offchain Labs contributes to the Ethereum core protocol through the Prysm consensus client. The Prysm project comprises a Go implementation of the official Ethereum protocol, encompassing a complete beacon node and validator client for blockchain consensus participation. Our dedicated team is committed to bridging the potential of blockchain technology with its real-world applications, cultivating an environment that nurtures creativity, collaboration, and deep exploration of ideas.
Having secured substantial funding rounds, we are expanding our team and seeking individuals who are passionate about blockchain technology and adept at finding unconventional solutions to complex challenges. The ideal candidate must have proficient experience working with Golang, a solid grasp of Ethereum L1 core development and blockchain concepts, and a strong commitment to driving efficiency and innovation. Keeping abreast of the latest technologies, actively exploring novel problem-solving approaches, and engaging in continuous personal growth are also key attributes we look for in potential team members.
Candidates should have a track record of impactful contributions to previous projects, familiarity with blockchain technology, a keen interest in implementing cutting-edge research into practical solutions, and experience in working with compilers, designing systems, and building SDKs. Emphasizing security, maintaining awareness of potential risks, and demonstrating proficiency in computer science fundamentals are essential qualifications.
Moreover, we offer a remote-friendly work environment, generous time off policies, support for attending industry conferences, an ergonomic equipment program, a company-issued laptop, and an annual company retreat. At Offchain Labs, we are committed to cultivating a diverse, equitable, inclusive, and welcoming workplace where all employees are valued and empowered to succeed. We welcome applications from individuals from all backgrounds and identities to join our team.
Multiversx
Protocol Test Engineer
Europe
Europe
Full time
Hybrid
MultiversX is an innovative blockchain technology company dedicated to delivering scalable and secure solutions for decentralized applications.
Previously known as Elrond Network, MultiversX is at the forefront of driving advancements in the blockchain industry with its cutting-edge technology and developer-friendly ecosystem.
We strongly emphasize diversity, inclusion, and fostering a supportive workplace environment for all team members. We believe that collective efforts from a passionate, focused, and forward-thinking group are key to success in any endeavor.
Currently, we are actively seeking a Test Engineer to join our team. As a Test Engineer, you will play a pivotal role in ensuring the quality and dependability of our advanced blockchain solutions. Your expertise in software testing methodologies and meticulous attention to detail will be crucial in delivering a robust and reliable platform.
In this position, you will:
Collaborate closely with the protocol development and test teams to grasp requirements and develop appropriate test plans and strategies.
Create and execute test cases, test scripts, and scenarios to verify network functionality, performance, and security.
Perform various testing types, including functional, regression, performance, integration, and system testing.
Detect, analyze, and report software defects and issues clearly using bug tracking tools.
Work in tandem with the development team to troubleshoot and resolve identified issues, ensuring effective communication and collaboration.
Continuously enhance test processes and methodologies by suggesting and implementing new approaches to boost efficiency.
To excel in this role, you should have:
A Bachelor's degree in Computer Science, Software Engineering, or a related field.
Proven experience in roles involving Development Engineer or Test Engineer responsibilities.
Strong knowledge of software testing methodologies, tools, and techniques.
Experience in creating clear and concise test plans, test cases, and scenarios.
Familiarity with Linux operating systems, such as Ubuntu, and proficiency in one or more programming languages (e.g., Python, Go, JavaScript).
Understanding of version control systems like Git, and familiarity with continuous integration and continuous delivery (CI/CD) processes.
Strong problem-solving skills, keen attention to detail, and excellent communication and collaboration abilities.
Knowledge of blockchain technology and prior experience in testing blockchain applications would be advantageous.
We offer:
A startup environment that encourages agility and innovation.
An opportunity to contribute to a platform used by millions of users.
A fast-paced, dynamic work setting.
Participation in technology fairs and conventions.
Flexible working hours and the option for remote work.
A competitive salary.
Join MultiversX and be a part of shaping a better world!
Previously known as Elrond Network, MultiversX is at the forefront of driving advancements in the blockchain industry with its cutting-edge technology and developer-friendly ecosystem.
We strongly emphasize diversity, inclusion, and fostering a supportive workplace environment for all team members. We believe that collective efforts from a passionate, focused, and forward-thinking group are key to success in any endeavor.
Currently, we are actively seeking a Test Engineer to join our team. As a Test Engineer, you will play a pivotal role in ensuring the quality and dependability of our advanced blockchain solutions. Your expertise in software testing methodologies and meticulous attention to detail will be crucial in delivering a robust and reliable platform.
In this position, you will:
Collaborate closely with the protocol development and test teams to grasp requirements and develop appropriate test plans and strategies.
Create and execute test cases, test scripts, and scenarios to verify network functionality, performance, and security.
Perform various testing types, including functional, regression, performance, integration, and system testing.
Detect, analyze, and report software defects and issues clearly using bug tracking tools.
Work in tandem with the development team to troubleshoot and resolve identified issues, ensuring effective communication and collaboration.
Continuously enhance test processes and methodologies by suggesting and implementing new approaches to boost efficiency.
To excel in this role, you should have:
A Bachelor's degree in Computer Science, Software Engineering, or a related field.
Proven experience in roles involving Development Engineer or Test Engineer responsibilities.
Strong knowledge of software testing methodologies, tools, and techniques.
Experience in creating clear and concise test plans, test cases, and scenarios.
Familiarity with Linux operating systems, such as Ubuntu, and proficiency in one or more programming languages (e.g., Python, Go, JavaScript).
Understanding of version control systems like Git, and familiarity with continuous integration and continuous delivery (CI/CD) processes.
Strong problem-solving skills, keen attention to detail, and excellent communication and collaboration abilities.
Knowledge of blockchain technology and prior experience in testing blockchain applications would be advantageous.
We offer:
A startup environment that encourages agility and innovation.
An opportunity to contribute to a platform used by millions of users.
A fast-paced, dynamic work setting.
Participation in technology fairs and conventions.
Flexible working hours and the option for remote work.
A competitive salary.
Join MultiversX and be a part of shaping a better world!
Nansen.Ai
Senior AI/ML Engineer
Asia +1
Asia +1
Full time
Remote
We are excited to partner with Nansen, a pioneering blockchain analytics platform that enhances on-chain data by assigning millions of wallet labels. Within the dynamic world of cryptocurrency, investors leverage Nansen to uncover new opportunities, conduct thorough due diligence, and safeguard their investments using our real-time dashboards and alerts.
Nansen has a primary focus on expanding its capabilities in Artificial Intelligence (AI) and Machine Learning (ML) strategic initiatives. Therefore, we are actively in search of an experienced and driven Senior AI/ML Engineer to join our team, preferably situated in the EMEA or APAC timezone. As a Senior AI/ML Engineer at Nansen, you will be instrumental in advancing our AI models to process extensive blockchain data, identifying patterns and insights crucial for informed decision-making by crypto investors. Your role will be pivotal in contributing to Nansen's goal of highlighting critical insights and fostering success in the future of financial markets.
Key Roles and Responsibilities:
Lead the development, implementation, and optimization of AI/ML models to assess and interpret blockchain data, ensuring optimal performance and scalability.
Collaborate closely with product managers and engineers to seamlessly integrate AI/ML models into Nansen's platform, enriching analytics and enhancing user experience.
Keep abreast of industry advancements in AI/ML and blockchain technologies, utilizing innovative methods to address complex challenges effectively.
Guide junior engineers and champion best practices in AI/ML development throughout the team.
Work in unison with cross-functional teams to align AI/ML projects with business goals and customer requirements effectively.
Preferred Qualifications:
Demonstrated work experience as an AI/ML Engineer or in a similar capacity, with a proven record of successful AI/ML projects.
Proficiency in machine learning frameworks such as TensorFlow and PyTorch, as well as expertise in programming languages like Python.
Familiarity with contemporary AI models, APIs, and SDKs like OpenAI and LLMs.
Capability to work across the full data stack; prior data engineering experience is advantageous.
Strong analytical aptitude and experience handling sizeable, intricate data sets.
Outstanding communication skills, enabling effective collaboration in distributed work settings spanning multiple time zones.
A genuine enthusiasm for blockchain, cryptocurrency, and Web3 technologies.
Benefits:
Competitive remuneration package with attractive equity.
Flexible remote work setting allowing for work-life balance.
Emphasis on a data-driven and AI-embracing team culture, led by our founding members with backgrounds in data engineering and data science.
Opportunity for temporary work from our Tech Hubs in Singapore, London, Bangkok, and Lisbon (inclusive of flight and accommodation).
Corporate culture built on values of transparency, agility, courage, and intellectual curiosity.
Prospect for personal and professional growth as Nansen expands its operations.
Access to an extensive international network comprising industry professionals, strategic partners, and opinion leaders.
Nansen has a primary focus on expanding its capabilities in Artificial Intelligence (AI) and Machine Learning (ML) strategic initiatives. Therefore, we are actively in search of an experienced and driven Senior AI/ML Engineer to join our team, preferably situated in the EMEA or APAC timezone. As a Senior AI/ML Engineer at Nansen, you will be instrumental in advancing our AI models to process extensive blockchain data, identifying patterns and insights crucial for informed decision-making by crypto investors. Your role will be pivotal in contributing to Nansen's goal of highlighting critical insights and fostering success in the future of financial markets.
Key Roles and Responsibilities:
Lead the development, implementation, and optimization of AI/ML models to assess and interpret blockchain data, ensuring optimal performance and scalability.
Collaborate closely with product managers and engineers to seamlessly integrate AI/ML models into Nansen's platform, enriching analytics and enhancing user experience.
Keep abreast of industry advancements in AI/ML and blockchain technologies, utilizing innovative methods to address complex challenges effectively.
Guide junior engineers and champion best practices in AI/ML development throughout the team.
Work in unison with cross-functional teams to align AI/ML projects with business goals and customer requirements effectively.
Preferred Qualifications:
Demonstrated work experience as an AI/ML Engineer or in a similar capacity, with a proven record of successful AI/ML projects.
Proficiency in machine learning frameworks such as TensorFlow and PyTorch, as well as expertise in programming languages like Python.
Familiarity with contemporary AI models, APIs, and SDKs like OpenAI and LLMs.
Capability to work across the full data stack; prior data engineering experience is advantageous.
Strong analytical aptitude and experience handling sizeable, intricate data sets.
Outstanding communication skills, enabling effective collaboration in distributed work settings spanning multiple time zones.
A genuine enthusiasm for blockchain, cryptocurrency, and Web3 technologies.
Benefits:
Competitive remuneration package with attractive equity.
Flexible remote work setting allowing for work-life balance.
Emphasis on a data-driven and AI-embracing team culture, led by our founding members with backgrounds in data engineering and data science.
Opportunity for temporary work from our Tech Hubs in Singapore, London, Bangkok, and Lisbon (inclusive of flight and accommodation).
Corporate culture built on values of transparency, agility, courage, and intellectual curiosity.
Prospect for personal and professional growth as Nansen expands its operations.
Access to an extensive international network comprising industry professionals, strategic partners, and opinion leaders.