Member of Service Enablement

The Service Enablement team at our company plays a vital role in supporting our mission to act as the framework for securely storing and transferring value within the global economy. The main focus of this role is to assist the Service Enablement Lead in facilitating various cross-functional, large-scale change initiatives such as business line launches and legal entity creation. This involves utilizing a flexible approach to strategic implementation, integrating legal, compliance, risk, finance, and operational requirements into company-wide initiatives.

Responsibilities include aiding in the development of project plans, maintaining status reports, designing processes, conducting testing, and documenting procedures to ensure successful and sustainable outcomes, all achieved in an agile yet stable manner.

We have outlined key factors essential for professional growth and impact assessment for employees within the Service Enablement team, designed to enhance understanding and recognition of achievements and opportunities for development.

Technical Skills:

• Creating test plans, outlining procedural needs, and monitoring launch readiness to guarantee safe and compliant launches aligned with industry standards and regulatory requirements.

Complexity and Impact of Work:

• Deep dive into project sponsor objectives to determine necessary stakeholders and workstreams, integrating various timelines and deliverables to develop a comprehensive project plan, capable of breaking down complex projects into manageable tasks.
• Identifying and managing dependencies to ensure awareness of potential impacts and proactively address any arising issues, engaging stakeholders in collaborative problem-solving.

Organizational Knowledge:

• Grasping the long-term support framework for projects to engage effectively with supportive teams, ensuring tailored models are established at launch and identifying enhancements for scalability over time.
• Emphasizing knowledge sharing and cross-functional understanding, thereby preventing information silos and promoting cohesive operational processes.

Communication and Influence:

• Actively listening to project team members to identify and address emerging risks promptly, exhibiting the ability to challenge constructively while considering underlying issues and perspectives.
• Delivering clear and concise project updates, highlighting roadblocks, implications, and decision requirements to stakeholders, adapting communication styles for optimal impact.

Desired Qualifications:

• Strong organizational skills, proficient written and verbal communication capabilities, and adept at tailoring messages to suit different audiences.
• Inquisitive mindset that delves into business objectives and technical solutions, enabling comprehensive analysis of interdependencies and impact assessments across organizational units.
• Collaborative and empathetic work approach, fostering engagement with diverse teams and aligning priorities effectively.
• Proven problem-solving skills and adaptability, quick to identify emerging risks, explore solutions, and pivot strategies as goals evolve.
• Emphasis on thorough documentation practices and sustainable model development.

Bonus Qualification:

• Highly appreciated if you have a passion for the soundtrack of Hamilton, which narrates the establishment of a innovative financial system.