Middle Support Engineer (DevOps)

We are the software engineering company, established in 2002, with significant experience in system programming, cybersecurity, reverse engineering, SaaS/Web, blockchain-based solutions, and Artificial Intelligence.
Working with high-profile clients (including several Fortune 500 companies), we established high standards of software development, communication and effective teamwork.

We have headquarters in the US with offices in Poland and Cyprus and three R&D offices in Eastern Europe. Our team consists of more than 400 specialists, and we help tech companies around the world turn their challenging ideas into secure and viable products.

We are looking for a talented Middle Support Engineer (DevOps) to contribute to our innovative projects and ensure seamless deployment and operations of systems on the client's product.
Job description

It is an opportunity to work on a project with a leading fintech company specializing in the investment sector. Our team operates with a structured approach, adhering to predefined workflows for interactions, task handling, and issue resolution.

Key duties:

• Act as a point of contact for Tier 1 engineers in the following capacities:
• Providing guidance and supervision for technical choices and problem-solving efforts
• Advanced troubleshooting of issues related to Linux, Kubernetes, AWS, file systems, and virtualization
• Developing technical runbooks for common issues/tasks
• Manage and oversee a hybrid datacenter and cloud infrastructure designed for high availability, including:
• An infrastructure comprising server hardware, Linux and Windows OS, Kubernetes, AWS services, file services, backup solutions, and virtualization
• Ensuring proper monitoring, logging, capacity planning, and reporting for systems and services
• Automating system setups and regular maintenance and management tasks using tools like Ansible and Terraform
• Maintaining system configurations to uphold their integrity as per defined standards
• Participate in Daily Scrum, Sprint Review, and Sprint Retrospective sessions
• Handle the team’s ticket queue by prioritizing and promptly addressing a wide array of requests and trouble tickets in a 24/5 environment, escalating when necessary to Engineering and Development teams
• Apply effective project management practices for requirement definition, implementation, and documentation
• Assist in transitioning from Windows to Linux infrastructure
• Create and update comprehensive documentation
• Contribute to infrastructure-related projects

Skills and experience we need:

• Extensive professional experience with the technologies listed below 4 +years
• At least 4 years of experience in Linux administration within an enterprise environment (preferably RHEL/CentOS based), with a focus on monitoring and troubleshooting
• Hands-on experience with AWS Cloud infrastructure management and design, including knowledge of EC2, S3, IAM, AMI, CloudWatch, and CloudTrail services.
• Solid understanding of infrastructure basics such as networking, authentication, file sharing, and core services like DNS, DHCP, and DFS.
• Proficiency in automation, infrastructure as code, and configuration management tools (e.g., Terraform; Ansible, Chef, Puppet, or similar; Jenkins).
• Experience in managing code changes using source control systems like GitHub or equivalent.
• Experience with Kubernetes
• Proficiency in at least one scripting or programming language, such as Shell, Python, PowerShell, or a similar language.
• Demonstrated experience with server virtualization and consolidation technologies, specifically with VMware vSphere and ESXi Virtual Infrastructure.
• English level – B2+

Nice to have:

• Ansible knowledge
• Basic knowledge of network switching, routing, and firewall technologies
• Experience with CI/CD
• Competence in handling server hardware solutions and optimizing their performance.

Perks and benefits:

• Onboarding: Made for quick and effective adaptation to the company;
• Remote work or hybrid work according to your needs;
• Full-time working day;
• 20 working days of paid annual leave;
• Paid sick leaves;
• We provide the necessary equipment - a laptop, monitor, additional accessories;
• Attractive salary adapted to your experience;
• Career advancement and professional growth;
• Еqual opportunity policies/ fair working practices;
• Personalized learning approach (mentoring, internal courses, knowledge sharing);
• Opportunity to develop your competencies - an experienced team, regular 1: 1 with a manager as well as development plan tailored to your needs;
• High-profile customers;