Operation Manager (Travel Industry)

Status
Taipei, Taiwan
Full time
Office
Compensation is not specified
Role
Operations Manager
Description

Overview

Our client is a well-established leader in travel services, bringing extensive experience in global travel solutions, with their Asia-Pacific headquarters located in Hong Kong. We are currently looking to hire an Operations Manager for their Taipei office.

Responsibilities

  • Manage and coordinate tour operations worldwide to ensure top-quality service aligned with client needs
  • Lead the operations team in implementing established procedures and promoting collaboration with Country Managers, Sales teams, and Network Offices
  • Provide strategic direction to the operations executive team, focusing on team development and growth
  • Uphold high operational standards and team efficiency
  • Work closely with the Head of Operations to optimize resource allocation and operational efficiency
  • Develop and execute strategic management solutions to support business growth
  • Exhibit strong interpersonal skills and leadership qualities to build team cohesion and positive work culture
  • Ensure compliance with cancellation policies, cost management protocols, and standard operating procedures
  • Oversight of operational systems and utilization of data analysis to improve performance
  • Fulfill additional duties as assigned, emphasizing efficient communication and resolution of client issues

Requirements

  • Bachelor's degree or diploma in Travel and Tourism Management
  • At least 10 years of industry experience, including 5+ years in a management role
  • Ability to work independently while maintaining strong team collaboration
  • Exceptional organizational and problem-solving skills
  • Resilience and ability to thrive in high-pressure environments
  • Prior experience in leadership roles is a must
Skills Required
Avatar
Nahclimited
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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At Anchorage Digital, we are revolutionizing the digital asset landscape for institutional engagement with crypto through our cutting-edge platform.

Anchorage Digital plays a pivotal role in the sector by offering custody, staking, trading, governance, settlement, and top-tier security infrastructure for institutions to navigate the digital asset space effectively. Host to the initial federally chartered crypto bank in the U.S., Anchorage Digital serves institutions via various channels worldwide.

The company boasts major backing from top entities like Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, setting its Series D valuation above $3 billion. Originally founded in San Francisco, California, in 2017, Anchorage Digital now operates from multiple locations, including New York, Porto, Singapore, and Sioux Falls.

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We have constructed the Factors of Growth & Impact to aid Villagers in gauging their influence and expressing coaching, feedback, and the valuable learning that stems from exploring, developing, and mastering capabilities within and beyond the Member of People Operations role in Portugal.

Technical Skills:

Skillfully maintains accurate HRIS data and oversees routine People Operations duties leveraging HR systems and processes expertise with guidance from more seasoned team members.

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Complexity and Impact of Work:

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Organizational Knowledge:

Clearly interprets Anchorage's mission and primary business objectives, recognizing how the Portugal People Operations function bolsters the organization's strategic triumph and staunch commitment to excellence.

Comprehends the broader People Operations squad strategy, identifying the alignment of local initiatives and contributions with global imperatives and values.

Demonstrates acumen of Anchorage's collaborative ethos and how People Operations nurtures an atmosphere of intellectual curiosity and integrity.

Communication and Influence:

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Actively adds to People Operations team conversations and troubleshooting endeavors, proposing insights and resolutions for routine challenges while providing ongoing encouragement.

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2-3+ years of applicable experience in People Operations, Human Resources, or a related field, preferably within financial services or a fast-paced corporate setting.

Demonstrated prowess and familiarity with leading HRIS platforms like Dayforce or Workday for adept data management and reporting.

Experience managing complete employee lifecycle processes encompassing onboarding, offboarding, and relevant administrative responsibilities.

Sound understanding of Portuguese labor laws, regulations, and compliance requisites.

Exceptional written and oral communication skills in English and Portuguese with proficiency in both languages.

Expertise in workplace experience management inclusive of oversight on facilities, supplies inventory, and vendor relationships.

A meticulous attitude toward data accuracy, strong organizational capacities, and an unwavering focus on detail.

Ability to work collaboratively within a team, fostering strong internal and external relationships.

A proactive and problem-solving mindset, comfortable operating within established guidelines while striving for process enhancement.

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You hold a pertinent HR certification (e.g., SHRM-CP, PHR, or a recognized Portuguese HR qualification).

You have experience supporting a rapidly expanding employee base in a global organization.

You possess foundational comprehension of compensation and benefits administration.

You appreciate the soundtrack to Hamilton, which chronicles the inception of a new financial system.