HR - Associate HR Operations (12 month FTC) - London
London, UK
Full time
Office
Compensation is not specified
Role
H.R.
Description
Company Overview:
B2C2 is leading the way in the digital asset realm, establishing itself as a trailblazer in the future ecosystem. With a focus on unlocking institutional access to cryptocurrency through reliable liquidity provision, the firm leverages crypto-native technology and incessant product evolution to cater to a global array of institutions. Established in 2015 and acquired by the Japanese financial group, SBI, in 2020, B2C2 operates as an independent entity. Headquartered in the UK, with additional offices in the US and Japan, B2C2 OTC Ltd. is authorized and regulated by the UK’s Financial Conduct Authority.
Role Overview:
The position of Senior Associate, HR Operations, plays a crucial role in initiating and managing the implementation of our new HR Information System (HRIS) and Applicant Tracking System (ATS). This role works closely with the Global Head of HR to ensure smooth HR operations, encompassing policy rollouts, payroll management, and benefits oversight. This opportunity is ideal for individuals well-versed in HR operations and systems, and who thrive in dynamic, rapidly evolving environments.
This position is a 12-month fixed-term contract, located in our London office, with the option for partial remote work.
Primary Responsibilities:
- Assist in setting up and configuring the new HRIS system, HiBob.
- Support the expansion of HR policies globally.
- Operationalize and document fundamental HR processes, such as performance evaluations, compensation and promotion management, and handling work visas.
- Establish an HR dashboard and collaborate on KPIs and KRIs reporting for the HR department.
Key Duties:
HRIS & ATS Implementation & Maintenance
- Aid in configuring, implementing, and enhancing the organization’s new HR Information System (HRIS) and Applicant Tracking System (ATS).
- Ensure data integrity, manage system updates, and address issues in coordination with vendors and internal stakeholders.
- Generate HR reports and dashboards to facilitate decision-making.
- Act as the primary administrator and contact point for system-related queries and enhancements.
HR Operations
- Assist in formulating and introducing HR policies across international locations, ensuring alignment with local regulations.
- Update and manage HR documentation, including employee handbooks, contracts, and compliance policies.
- Support payroll feed operationalization for timely and accurate data flow between HR systems, payroll providers, and the Finance team.
- Take charge of benefits administration, encompassing enrollments, renewals, and vendor liaison.
Employee Lifecycle & Administration
- Collaborate with HR colleagues to facilitate smooth onboarding and offboarding procedures, inclusive of documentation, system setups, and compliance verifications.
- Support HR processes related to performance management, promotions, and internal mobility.
- Serve as a point of contact for HR operational inquiries from employees and managers.
Qualifications:
- Possess 3-5 years of HR operations experience, preferably in a fast-paced, global setting.
- Hands-on experience with HRIS and ATS implementation, configuration, and maintenance (experience with HiBob required, Greenhouse preferred).
- Robust comprehension of HR processes, payroll feeds, and benefits administration.
- Strong analytical skills, with the ability to generate HR reports and insights.
- Detail-oriented with exceptional organizational abilities.
- Capable of managing multiple tasks and stakeholders in a high-paced environment.
- Proficiency in Excel/Google Sheets and HR reporting tools.
Preferred Credentials:
- Prior experience in formulating and implementing HR policies in a multi-jurisdictional context.
- Background in the fintech or tech sector.
- Project management expertise.
- Knowledge of global HR compliance and employment laws.
- Familiarity with working alongside third-party payroll and benefits providers.
Benefits:
- Transparent company culture that embodies ambition, innovation, and teamwork, promoting honesty and integrity.
- Biannual discretionary bonus awards.
- Benefits package, including Private Medical Insurance, Group Personal Pension with Royal London, and Group Income Protection.
- Regular events and activities for team bonding and relaxation.
Skills Required
B2C2
Website
www.b2c2.comCompany size
Not specified
Location
United States
Description
Not specified
0x Vertex
Part-Time Support in Mexico | Chile | Colombia
Part time
Remote
We're seeking someone currently based in Mexico | Chile | Colombia. We have multiple openings. Details will be shared via chat. Applications should include a LinkedIn profile. It's a long-term opportunity, expected to last over a year.
David Rich
Member Service Representative
Cincinnati, USA +2
Cincinnati, USA +2
Full time
Remote
We are seeking a dedicated Member Service Representative to join our team. The ideal candidate will be responsible for providing top-notch customer service and support to our valued members. This position requires someone with a strong background in customer service, sales and marketing, and administrative support.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Responsibilities:
- Provide excellent customer service to members over the phone, email, and in-person.
- Assist members with account inquiries, product information, and any issues or concerns they may have.
- Cross-sell and promote products and services to enhance member experience and increase sales.
- Process member transactions, including deposits, withdrawals, and loan applications.
- Maintain accurate member records and ensure all documentation is up to date.
- Assist in administrative tasks such as answering phones, filing, and data entry.
Requirements:
- Proven experience in customer service, sales and marketing, and administrative support.
- Strong interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using Microsoft Office Suite and other relevant software.
- Strong attention to detail and organizational skills.
If you have a passion for providing exceptional service, are comfortable working with a diverse group of members, and have the necessary skills to excel in this role, we encourage you to apply for the Member Service Representative position.
Payment in Crypto
David Rich
Appointment Setter
California, USA +9
California, USA +9
Full time
Remote
We are currently seeking a dedicated and reliable Appointment Setter to join our team. The ideal candidate will be responsible for assisting the sales team by scheduling and confirming appointments with customers.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Key Responsibilities:
- Schedule appointments for the sales team
- Confirm appointments with customers via phone or email
- Maintain a high level of professionalism and customer service
- Handle administrative tasks related to scheduling and appointment setting
Required Skills:
- Strong customer service skills
- Proficient in admin support tasks
- Excellent communication skills, both written and verbal
- Ability to maintain a high level of accuracy and attention to detail
- Experience in writing and translation is a plus
If you are a proactive individual with excellent organizational skills and a passion for providing outstanding customer service, we encourage you to apply for this position. Join our team and contribute to the success of our sales department as an Appointment Setter.
Payment in Crypto
Nahclimited
People & Culture Manager
Hong Kong
Hong Kong
Full time
Office
Overview
Our customer, a forward-thinking AI technology firm developing state-of-the-art products, is in search of a People Operations Professional to support their rapid expansion across operations in Hong Kong and the US. This dynamic role is ideal for a detail-oriented individual with a passion for operational excellence and a strategic mindset in building processes from the ground up.
Responsibilities
Develop comprehensive guides and resources including step-by-step procedures and quick reference materials to facilitate smooth navigation of processes.
Manage and enhance routine HR activities such as performance evaluations, team feedback collection, advancement processes, and benefits administration.
Supervise all aspects of the employee lifecycle, from onboarding new hires and role changes to handling departures and compliance obligations.
Assist employees and managers with inquiries by creating tools for self-help and drive projects aimed at streamlining workflows in preparation for growth.
Ensure efficient functioning of HR platforms (e.g., Lattice and Notion) to maintain updated, easily accessible, and accurately synced information.
Collaborate with Legal, Finance, Recruitment, and HR teams to facilitate various processes like onboarding new employees, managing compensation, handling contract modifications, and expanding into new markets.
Requirements
Bachelor's degree combined with a minimum of 6 years in people management or HR functions, with a preference for experience in fast-growing startup environments.
Proven track record of establishing and enhancing operational workflows that are scalable and adaptable to organizational growth.
Competence in independently managing employee lifecycle programs.
Proficiency in creating clear guides and resources to simplify complex processes for better comprehension and navigation.
Possess a supportive and problem-solving approach in addressing employee queries.
Demonstrated ability to coordinate multiple projects concurrently and refine programs with minimal supervision.
Familiarity with utilization of tools like Slack, Lattice, and Notion would be advantageous.
Proficiency in Cantonese and English languages.
CertiK
Office Administrator
New York, USA
New York, USA
Full time
Hybrid
About the Company
CertiK is a prominent blockchain security auditor specializing in providing an extensive range of tools to enhance industry-wide security operations. With a successful track record of collaborating with over 4,900 Enterprise clients and safeguarding digital assets worth $557 billion, CertiK has identified over 18,000 vulnerabilities in blockchain code. The company boasts a prestigious client portfolio that includes renowned projects like OKX, Tether, Ripple, and Pancakeswap, in addition to backing from reputable investors such as Tiger Global, Coatue Management, Shunwei Capital, and Hillhouse Capital, as well as leading industry players like Coinbase Ventures and Binance.
Responsibilities
Office Administration:
Oversee general office operations and manage supplies.
Provide ad-hoc administrative support as required.
Assist with organizing in-house events, including setup and post-event activities.
HR Support:
Support company events and activities.
Manage swag and inventory efficiently.
Coordinate with vendors and service providers when needed.
IT Support:
Collaborate with IT to handle basic tech-related logistics such as shipping and receiving devices.
Offer general administrative support, acting as the first point of contact for a help desk.
Requirements
Previous experience (1–3 years) in office administration, operations, or a similar capacity.
Geographically located in Midtown Manhattan near Bryant Park to provide on-site support.
Exceptional organizational skills, proactive nature, and attention to detail. Ability to manage multiple tasks effectively.
Strong communication skills in English; proficiency in Mandarin is advantageous.
Hands-on approach with a proactive attitude towards problem-solving.
Tech-savvy with a basic understanding of tools like Google Workspace, Slack, and spreadsheets.
Compensation: $60,000 - $100,000 annually
Applications for this position at CertiK are accepted on an ongoing basis.
CertiK provides comprehensive benefits to all full-time employees, including medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA and FSA options, and flexible paid time off. A variable commission program for business development sales roles is also available.
Equal employment opportunities are offered by CertiK, refraining from discrimination based on various factors including age, race, religion, gender, disability, and more. The company considers qualified applicants with criminal histories in compliance with relevant regulations governing hiring practices.
Diversity is actively supported and encouraged across all teams and aspects of the company at CertiK.
AI tools may be utilized in parts of the hiring process to enhance efficiency; however, all final employment decisions are made by humans. For more details regarding data processing, feel free to reach out for additional information.
CertiK is a prominent blockchain security auditor specializing in providing an extensive range of tools to enhance industry-wide security operations. With a successful track record of collaborating with over 4,900 Enterprise clients and safeguarding digital assets worth $557 billion, CertiK has identified over 18,000 vulnerabilities in blockchain code. The company boasts a prestigious client portfolio that includes renowned projects like OKX, Tether, Ripple, and Pancakeswap, in addition to backing from reputable investors such as Tiger Global, Coatue Management, Shunwei Capital, and Hillhouse Capital, as well as leading industry players like Coinbase Ventures and Binance.
Responsibilities
Office Administration:
Oversee general office operations and manage supplies.
Provide ad-hoc administrative support as required.
Assist with organizing in-house events, including setup and post-event activities.
HR Support:
Support company events and activities.
Manage swag and inventory efficiently.
Coordinate with vendors and service providers when needed.
IT Support:
Collaborate with IT to handle basic tech-related logistics such as shipping and receiving devices.
Offer general administrative support, acting as the first point of contact for a help desk.
Requirements
Previous experience (1–3 years) in office administration, operations, or a similar capacity.
Geographically located in Midtown Manhattan near Bryant Park to provide on-site support.
Exceptional organizational skills, proactive nature, and attention to detail. Ability to manage multiple tasks effectively.
Strong communication skills in English; proficiency in Mandarin is advantageous.
Hands-on approach with a proactive attitude towards problem-solving.
Tech-savvy with a basic understanding of tools like Google Workspace, Slack, and spreadsheets.
Compensation: $60,000 - $100,000 annually
Applications for this position at CertiK are accepted on an ongoing basis.
CertiK provides comprehensive benefits to all full-time employees, including medical, vision, and dental insurance, a 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA and FSA options, and flexible paid time off. A variable commission program for business development sales roles is also available.
Equal employment opportunities are offered by CertiK, refraining from discrimination based on various factors including age, race, religion, gender, disability, and more. The company considers qualified applicants with criminal histories in compliance with relevant regulations governing hiring practices.
Diversity is actively supported and encouraged across all teams and aspects of the company at CertiK.
AI tools may be utilized in parts of the hiring process to enhance efficiency; however, all final employment decisions are made by humans. For more details regarding data processing, feel free to reach out for additional information.