Delivery Manager
About Ubiminds
Ubiminds is a company that values its people and partners with American software product companies to expand their development capabilities. We recruit top talent from Brazil to support our clients’ strategy in Latin America, focusing on both high performance and employee experience.
Our Culture
We prioritize people above all else.
Continuous improvement is key to our identity.
Taking ownership and having the right attitude are crucial.
Collaboration is essential for our success.
We uphold high standards of excellence.
Transparency and honesty are foundational principles for us.
Perks & Benefits
Work in an innovative, fast-paced environment and interface with leaders from industry-leading companies.
Leverage a network of partners and allies to translate effort into revenue.
Choose between remote work or the office, as we are a geographically dispersed team.
Provided with a MacBook for work.
Enjoy snacks, soft drinks, and beverages at our headquarters.
About the Role
We are seeking a proactive, empathetic, and business-savvy professional to join our Delivery Team as a Delivery Manager.
As a vital team member, you will serve as a strategic partner to clients as well as a trusted point of contact for our employees, ensuring exceptional experiences all around. Your primary responsibility will be to understand, track, and communicate the impact of our consultants’ work to ensure clients recognize the value they receive.
You will play a pivotal role in client relations, focusing on enhancing their experiences. Working closely with People teams, you will also assist in account growth by providing valuable insights in collaboration with Account Managers. This position demands a consultative mindset, along with robust relationship management and communication skills.
Duties
Client Relationship & Value Delivery
Cultivate strong relationships and serve as the primary contact for delivery matters.
Lead recurring client meetings to ensure alignment, transparency, and satisfaction.
Clearly articulate the business impact and value generated by consultants.
Delivery Excellence & Value Tracking
Monitor consultant performance to align with client expectations.
Track delivery health and proactively identify and address risks.
Provide visibility into results, outcomes, and overall impact.
Consultant Experience & Retention
Establish trust with consultants through regular check-ins and ongoing support.
Recognize early signs of disengagement or attrition risk, and take proactive measures.
Collaborate with People teams to develop and implement retention strategies.
Risk & Issue Management
Identify and address risks associated with performance, engagement, and satisfaction.
Navigate complex situations and mediate conflicts between clients and consultants.
Escalate issues promptly for effective resolution.
Project Management
Oversight of outsourcing projects, ensuring alignment on scope, timelines, and deliverables.
Monitor project progress and proactively mitigate risks.
Maintain stakeholder alignment throughout project lifecycles.
Opportunity Identification & Growth Support
Recognize expansion opportunities within existing accounts.
Share insights with Account Managers to bolster growth strategies.
Contribute to fostering enduring partnerships through consistent value delivery.
Cross-functional Collaboration
Collaborate with Talent, People, and Account teams to ensure alignment.
Assist in the hiring and onboarding processes as required.
Contribute to enhancing delivery and internal processes continuously.
Requirements
Mandatory Skills
Fluency in English and Portuguese.
Background in Project Management, Client Success, or Account Management, preferably in tech-related fields.
Strong ability to understand and communicate business impact effectively.
Outstanding communication, interpersonal, and stakeholder management skills.
Proven track record in problem-solving and conflict resolution.
Ability to manage multiple priorities effectively in a fast-paced environment.
Nice to Have
Experience with staff augmentation or distributed teams.
Familiarity with software development environments.
Role Structure & Collaboration
Account Managers oversee account growth and expansion.
Talent Acquisition manages recruitment and pipeline development.
Project Managers oversee delivery visibility, client relationships, and retention, serving as the liaison between clients and consultants.
We may utilize artificial intelligence (AI) tools to support various stages of the recruitment process, such as application review, resume analysis, and response assessment. While these tools aid our recruitment efforts, they do not replace human judgment. Final hiring decisions are made by human individuals. For more information on how your data is processed, reach out to us.
Recruiter, Marketer, Advertiser, Business Developer
Open roles
- Marketer
- Business Developer
- Recruiter
- Advertiser
Requirements
- Clear natural English communication without translators or AI
- Professional fast and reliable
- Fluent in your native language
If you want to be part of something early and actually make an impact — reach out
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Part-Time Support in Mexico | Chile | Colombia
Member of Executive Office, Executive Administrative Assistant
Anchorage Digital stands as a leading crypto platform facilitating institutional involvement in digital assets via services like custody, staking, trading, governance, settlement, and the most advanced security infrastructure in the industry. It is also home to Anchorage Digital Bank N.A., the initial federally chartered crypto bank in the U.S., extending its services to institutions through various offerings domestically and internationally.
The company boasts backing from prominent institutions such as Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation surpassing $3 billion. Established in 2017 in San Francisco, California, Anchorage Digital maintains offices in New York, Porto, Singapore, and Sioux Falls.
We are currently searching for a diligent and organized Executive Administrative Assistant to offer comprehensive support to multiple Executives throughout our business operations. The ideal candidate will thrive in a fast-paced environment, handling frequent changes and competing priorities. Experience supporting senior executives in a high-growth startup setting is preferred for this role, requiring proactive behavior, proficiency in calendar management, project coordination, cross-functional collaboration, and exceptional communication abilities.
Technical Skills required:
Efficient management of complex calendars for various senior executives, including scheduling international meetings effectively.
Coordinating both domestic and international travel arrangements with attention to detail and adherence to company policy.
Accurate processing of expense reports in compliance with guidelines.
Providing general administrative support, including document management, correspondence, and presentation preparation.
Assisting with logistical arrangements for team offsites and special events.
Supporting the planning and execution of NYC-based events if local to the area.
Complexity and Impact of Work:
Excellent organizational and time-management skills, adaptable to changing priorities.
Oversight of project timelines, milestones, and deliverables.
Assistance in planning, executing, and tracking strategic initiatives and projects led by Executives.
Superior communication and interpersonal skills, maintaining professionalism with internal and external stakeholders.
Ability to handle confidential information discreetly.
Organizational Knowledge:
Ensuring alignment of goals, objectives, and initiatives across multiple departments.
Coordination of meetings involving cross-functional teams.
Acting as a link between executives and various departments, facilitating communication effectively.
Communication and Influence:
Prioritizing and scheduling engagements by liaising with stakeholders.
Cultivating a strategic mindset and contributing innovative ideas.
Demonstrating passion and commitment to impactful work.
Qualifications:
Experience as an executive assistant to multiple C-level executives in dynamic environments.
Proficiency in calendar management, travel coordination, and expense reporting software.
Problem-solving skills, proactive attitude, and good judgment.
Ability to work independently and as part of a team.
Proficient with Google Workspace and other relevant tools.
Hands-on experience in event logistics, project management, and cross-functional coordination.
Preferred location on the East Coast, proximity to NYC is a bonus.
Additional Points of Interest:
Optional affinity towards the soundtrack of Hamilton.
Anchorage Digital, known as the Anchorage Village internally, brings together top talents from security, financial services, and distributed ledger technology sectors to create the essential infrastructure enabling institutions to engage securely in the evolving digital asset landscape. With a team of over 600 diverse members, a shared goal of building the future of finance unites us.
Anchorage Digital celebrates and values diversity in the workplace, ensuring all individuals feel respected, supported, and connected irrespective of background. The company functions as an Equal Opportunity Employer, dedicated to fair employment practices disregarding varying attributes of individuals.
Privacy protection is paramount at Anchorage Digital, central to maintaining trust and confidence when handling personal and financial information of its clients. Utilization of AI tools is integrated into the hiring process, aiding in application reviews without substituting human judgment. The ultimate hiring decisions remain in human hands, reflecting the company's commitment to ethical recruitment processes.