Delivery Manager
About Ubiminds
Ubiminds is a company that values its people and partners with American software product companies to expand their development capabilities. We recruit top talent from Brazil to support our clients’ strategy in Latin America, focusing on both high performance and employee experience.
Our Culture
We prioritize people above all else.
Continuous improvement is key to our identity.
Taking ownership and having the right attitude are crucial.
Collaboration is essential for our success.
We uphold high standards of excellence.
Transparency and honesty are foundational principles for us.
Perks & Benefits
Work in an innovative, fast-paced environment and interface with leaders from industry-leading companies.
Leverage a network of partners and allies to translate effort into revenue.
Choose between remote work or the office, as we are a geographically dispersed team.
Provided with a MacBook for work.
Enjoy snacks, soft drinks, and beverages at our headquarters.
About the Role
We are seeking a proactive, empathetic, and business-savvy professional to join our Delivery Team as a Delivery Manager.
As a vital team member, you will serve as a strategic partner to clients as well as a trusted point of contact for our employees, ensuring exceptional experiences all around. Your primary responsibility will be to understand, track, and communicate the impact of our consultants’ work to ensure clients recognize the value they receive.
You will play a pivotal role in client relations, focusing on enhancing their experiences. Working closely with People teams, you will also assist in account growth by providing valuable insights in collaboration with Account Managers. This position demands a consultative mindset, along with robust relationship management and communication skills.
Duties
Client Relationship & Value Delivery
Cultivate strong relationships and serve as the primary contact for delivery matters.
Lead recurring client meetings to ensure alignment, transparency, and satisfaction.
Clearly articulate the business impact and value generated by consultants.
Delivery Excellence & Value Tracking
Monitor consultant performance to align with client expectations.
Track delivery health and proactively identify and address risks.
Provide visibility into results, outcomes, and overall impact.
Consultant Experience & Retention
Establish trust with consultants through regular check-ins and ongoing support.
Recognize early signs of disengagement or attrition risk, and take proactive measures.
Collaborate with People teams to develop and implement retention strategies.
Risk & Issue Management
Identify and address risks associated with performance, engagement, and satisfaction.
Navigate complex situations and mediate conflicts between clients and consultants.
Escalate issues promptly for effective resolution.
Project Management
Oversight of outsourcing projects, ensuring alignment on scope, timelines, and deliverables.
Monitor project progress and proactively mitigate risks.
Maintain stakeholder alignment throughout project lifecycles.
Opportunity Identification & Growth Support
Recognize expansion opportunities within existing accounts.
Share insights with Account Managers to bolster growth strategies.
Contribute to fostering enduring partnerships through consistent value delivery.
Cross-functional Collaboration
Collaborate with Talent, People, and Account teams to ensure alignment.
Assist in the hiring and onboarding processes as required.
Contribute to enhancing delivery and internal processes continuously.
Requirements
Mandatory Skills
Fluency in English and Portuguese.
Background in Project Management, Client Success, or Account Management, preferably in tech-related fields.
Strong ability to understand and communicate business impact effectively.
Outstanding communication, interpersonal, and stakeholder management skills.
Proven track record in problem-solving and conflict resolution.
Ability to manage multiple priorities effectively in a fast-paced environment.
Nice to Have
Experience with staff augmentation or distributed teams.
Familiarity with software development environments.
Role Structure & Collaboration
Account Managers oversee account growth and expansion.
Talent Acquisition manages recruitment and pipeline development.
Project Managers oversee delivery visibility, client relationships, and retention, serving as the liaison between clients and consultants.
We may utilize artificial intelligence (AI) tools to support various stages of the recruitment process, such as application review, resume analysis, and response assessment. While these tools aid our recruitment efforts, they do not replace human judgment. Final hiring decisions are made by human individuals. For more information on how your data is processed, reach out to us.
Social media manager
Discord Community Moderator (Web3/Gaming)
Part-Time Support in Mexico | Chile | Colombia
Recruiter PL
Ubiminds is a company focused on putting people first and collaborating with American software product companies to expand their development capabilities. We select top talent from Brazil to assist in our clients' strategies in LATAM, emphasizing high performance along with a strong emphasis on the employee experience.
Our Culture
Prioritizing People: Our team comes first.
Embracing Challenges: We believe in continuous improvement.
Taking Ownership: We value responsibility and a proactive mindset.
Teamwork: Success comes from working together.
Excellence: We maintain high standards.
Transparency: We believe in honesty and openness.
Perks & Benefits
Global Exposure: Opportunity to enhance English skills and learn international hiring standards.
Culture of Care: A workplace that values transparency and employee well-being.
Tech Recruitment Expertise: Involvement in IT Recruitment to develop valuable skills.
Flexibility & Balance: A work environment that supports work-life balance.
Direct Impact: Contributing to the growth and quality of our team.
Remote Work: Flexibility to work from anywhere.
Continuous Development: Encouragement for ongoing education and language improvement.
Key Responsibilities
Manage full recruitment process for Core Team positions.
Provide support for technology roles, aiding in finding specialized profiles for projects.
Conduct screenings, interviews, and align profiles with hiring managers.
Conduct interviews in English to assess fluency and cultural fit.
Uphold high-quality candidate experience throughout the recruitment process.
Contribute to Employer Branding efforts.
Support employee engagement programs for a positive organizational culture.
Assist with People Operations and general HR tasks during low recruitment phases.
Requirements
Advanced/Fluent English proficiency for effective communication.
Previous experience in Recruitment and Selection.
Please note that select AI tools may be used in parts of the hiring process, assisting the recruitment team but not substituting human decision-making. Final hiring decisions are made by humans. If you require more information on data processing, please reach out.
Office Administrator, Bulgaria
Responsibilities:
Front Desk Management
Warmly greet and assist visitors, clients, and staff members professionally.
Handle incoming calls and direct them accordingly.
Keep the front desk area clean and organized.
Register and badge visitors, and notify staff of arrivals.
Assist with general administrative duties like mail distribution and office supply management.
Administrative Support
Help manage general administrative tasks such as mail distribution, package handling, and monitoring office supplies.
Schedule and manage meeting room bookings.
Support ordering processes, handle purchase requests, and manage invoicing.
Coordinate with subcontractors and vendors to ensure compliance with service level agreements.
Aid facilities management team with administrative tasks as needed.
Administer access cards, employee benefits, and swag merchandise.
Make travel arrangements for business trips.
Handle employee requests through the administrative ticketing system.
Security Management
Monitor access control and ensure premises security.
Collaborate with the security team to maintain a safe work environment.
Event Support
Assist in organizing company events, meetings, and conferences.
Provide assistance with catering and logistical arrangements.
Requirements:
High school diploma or higher education.
Previous experience in a similar role preferred.
Strong communication skills in English, both verbal and written.
Proficiency in Microsoft Office and G-Suite.
Proactive, solution-oriented mindset with a positive attitude.
Attention to detail with excellent multitasking abilities.
Ability to adapt to changing priorities in a fast-paced setting.
Demonstrated integrity and dependability.
Please note that we utilize artificial intelligence tools to analyze candidate applications for relevance to the job requirements. These tools support our recruitment team in managing applications efficiently but do not replace human decision-making. Hiring choices are ultimately made by human recruiters based on insights provided by the AI tools and other pertinent information. For further information on data processing, feel free to reach out to us.