Operations Lead - Bifinity Bahrain

We are in search of a highly proficient and seasoned Operations Lead to join our team located in Bahrain. The Operations Lead will assume responsibility for supervising and controlling the operational functions of Bifinity's services, with a focus on ensuring compliance with regulatory requirements and upholding top-tier operational efficiency and security standards.

Responsibilities:

• Supervise the daily operations at Bifinity in Bahrain to guarantee seamless and effective processes.
• Optimize and oversee users' fiat on/off-ramp processes.
• Collaborate with the compliance and legal teams to ensure all operations align with regulatory protocols.
• Formulate and execute operational policies and procedures to advance efficiency and security.
• Monitor and assess operational performance, pinpointing areas for enhancement.
• Guide and support the operations team, promoting a culture of excellence and continual progress.
• Coordinate with various stakeholders, internally and externally, to ensure the smooth integration and functioning of fiat services.
• Respond promptly and efficiently to any operational challenges or escalations.
• Foster and nurture relationships with primary partners, including banks and payment service providers.
• Ensure proper documentation of all operational activities for transparency and accountability.
• Remain updated on industry trends and regulatory modifications to uphold Bifinity's compliance and competitive edge.
• Drive initiatives aimed at enhancing customer experience and operational efficiency.
• Prepare and deliver operational reports to senior management, along with insights and suggestions for enhancement.

Requirements:

• At least 5 years of experience in operations management, preferably within the financial services or fintech sector.
• Deep comprehension of financial regulations.
• Demonstrated experience in managing and optimizing operational procedures.
• Knowledge of crypto/blockchain would be advantageous.
• Exceptional leadership and team management capabilities.
• Strong analytical prowess and problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Capable of thriving in a rapid-paced, dynamic work environment.