Operations Specialist - Gulf Binance
Binance is a renowned global blockchain ecosystem and the driving force behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by over 300 million individuals across more than 100 countries, we are known for our leading-edge security measures, transparent user fund practices, high-speed trading engine, extensive liquidity, and a diverse range of digital asset products. Our offerings span from trading and financial services to educational resources, research facilities, payment solutions, institutional offerings, Web3 functionalities, and beyond. We harness the potential of digital assets and blockchain technology to construct an inclusive financial landscape that promotes financial freedom and enhances financial accessibility worldwide.
We are in search of an Operations Specialist to bolster daily operations, oversee product operations, and drive new business initiatives for a regulated cryptocurrency exchange venture.
This position will serve as Tier-2 operations support and act as a dependable backup to the Operation Manager. The individual will aid in managing daily operations, dealing with operational issues, liaising with internal teams, and backing product or service launches from an operations standpoint.
Moreover, the role will extend support to new business avenues such as Tokenization if integrated by the company. The ideal candidate will possess proficiency in crypto exchange operations, fintech operations, business operations, or regulated platform operations.
Responsibilities:
1. Daily Operations & Tier-2 Support
- Assisting in daily operational tasks to ensure accurate and timely completion.
- Acting as Tier-2 support for operational issues escalated from internal or customer-facing units.
- Tracking, following up, and coordinating issue resolution across relevant departments until resolution.
- Drafting routine and ad-hoc operational updates for managerial review.
2. Product & Business Operations
- Facilitating product launch readiness from an operational perspective, including UAT coordination, SOP development, FAQ creation, internal alignment, and post-launch supervision.
- Collaborating closely with Product, Technology, Compliance, Risk, Customer Service, Finance, and other teams to ensure seamless execution.
- Reviewing product workflows and identifying operational discrepancies, user challenges, or process risks pre and post-launch.
- Upgrading workflows, checklists, and internal playbooks to foster scalable operations.
3. New Business Operations
- Aiding in operations planning and execution for new business endeavors, encompassing Tokenization-related services.
- Contributing to designing operational workflows, control points, SOPs, and issue management frameworks for new services.
- Coordinating efforts with Product, Compliance, Legal, Risk, Technology, Finance, and external collaborators to ensure launch readiness and post-launch operations.
Requirements:
- Bachelor’s degree in Business, Finance, Operations, or a related field.
- 5-7 years of experience in operations, business operations, fintech operations, crypto exchange operations, platform operations, or related fields.
- Proficient in operational processes, issue resolution, and cross-functional cooperation.
- Bilingual English/Thai fluency essential for coordinating with international partners and stakeholders.
- Strong analytical skills, attention to detail, and ownership mentality.
- Capable of independent follow-up management in a fast-paced, regulated setting.
- Previous involvement in crypto exchange, digital assets, fintech, securities, payments, banking, or regulated financial services.
- Desirable understanding of trading operations, fiat/crypto transactions, KYC processes, compliance operations, or risk management.
- Experience in supporting product launches, UAT, SOP creation, or process enhancement beneficial.
- Familiarity with Excel, Google Sheets, or dashboard tools advantageous.
Why Binance
- Shape the future with the most advanced blockchain ecosystem globally.
- Collaborate with top-tier talents in a user-focused global setup with a flat structure.
- Engage in distinct, fast-paced projects with autonomy within an innovative environment.
- Flourish in a results-oriented workspace with avenues for career progression and continuous learning.
- Competitive remuneration and company perks.
- Work-from-home flexibility tailored to the business team's operations.
