Payment Operations Manager
Mythical Games has acquired DMarket, leading the advancement of blockchain-enabled virtual item trade. As a game technology company, Mythical Games aims to empower the gaming industry's evolution with a focus on innovation and distributed ledger technology.
The company's commitment to a 'People First' culture underscores the value it places on a supportive and respectful work environment, emphasizing the importance of exceptional teamwork in product development.
We are seeking an experienced Payment Operations Manager to enhance our organization's payment operations, ensuring operational efficiency and scalability. The role involves collaborating with product and technology teams to optimize payment processes and enhance customer experience. Additionally, the position involves working closely with Trust & Safety functions to guarantee secure and compliant payment solutions.
Key Responsibilities:
- Analyzing and tracking payment performance metrics
- Managing relationships with key payment service providers
- Supporting existing payment flows while collaborating on enhancement initiatives
- Assisting in reconciliations with external payment service providers
- Onboarding and networking with new payment partners
- Market analysis to identify scalable local payment solutions
- Implementing cost reduction and payment performance optimization initiatives
- Coordinating with internal technical teams for seamless operations
- Resolving escalations and driving improvement projects for enhanced customer experience
- Contributing to policy development and compliance enforcement
Required Experience:
- Profound knowledge of global payment systems and regulations
- Understanding of payment trends in key regions
- Compliance expertise in OFAC/AML, KYC, and risk management
- Strong analytical skills and financial data interpretation
- Experience in addressing e-commerce payment challenges
- Ability to navigate a fast-paced environment and manage strategic projects
- Familiarity with credit card chargeback processes and risk mitigation
- Proficiency in SQL and Excel
- Strong command of English language (Upper-Intermediate level)
Preferred Experience:
- Background in cryptocurrencies and tokens a plus
- Experience with marketplaces, particularly in digital goods
- Exposure to the gaming industry
Location:
Remote position available only in Ukraine
Hiring Process:
- Initial discussion with a Recruiter
- Technical Interview
- Final Interview
- Reference Check
- Job Offer
Perks:
- Collaborative and professional team environment
- Employment with an international product company
- Competitive compensation package
- Comprehensive healthcare benefits
- Generous vacation and personal leave policies
- Flexible working hours
- Referral bonuses
- Support for special occasions as per internal policies
Our team values diversity and encourages individuals from all backgrounds to apply. If you require accommodation due to a disability, please contact us at the provided email for a supportive and accessible interview process.