Payment Operations Specialist / Manager, Gulf Binance

Binance is a prominent global blockchain ecosystem known for operating the largest cryptocurrency exchange worldwide based on trading volume and registered users. Trusted by millions across various countries, we offer top-notch security measures, transparent user fund management, high-speed trading engine, extensive liquidity, and an unparalleled selection of digital asset products. Our services encompass trading, finance, education, research, payments, institutional solutions, Web3 features, and more. By harnessing the potential of digital assets and blockchain technology, we aim to create a financial ecosystem that promotes financial access and enhances the freedom of money for individuals globally.

We are in search of a dedicated professional to fill the role of Payment Operations Specialist/Manager at Gulf Binance. This individual will be responsible for optimizing operational processes related to Tourist Wallet, a solution enabling seamless exchanges between cryptocurrency and THB for spending and settlements. Your primary focus will be ensuring the smooth operation of payment processes from setup and monitoring to case resolution, and coordination across different functions.

Working closely with the Head of Operations, you will supervise payment and settlement actions, address operational issues, and ensure efficient and compliant operational flows.

Primary Responsibilities:

• Supervise all aspects of crypto payment, fiat conversion, and reconciliation processes.

• Ensure transaction accuracy, investigate anomalies, and ensure timely resolutions.

• Collaborate with banking partners or third-party vendors for complex cases.

• Guarantee smooth daily settlements and uninterrupted system functionality across payment channels.

• Develop and enhance SOPs for payment workflows and case handling.

• Identify inefficiencies, recommend automation or system improvements, and monitor operational KPIs.

• Assist in generating reports on payment trends, reconciliation status, and case resolution metrics.

• Ensure alignment with internal policies and regulatory standards.

• Collaborate with Compliance and Risk teams to review suspect transactions or high-risk payment paths.

• Aid in internal and external audits by providing transaction logs and necessary documentation.

• Collaborate with Product, Tech, and Customer Support departments to enhance payment experiences and resolve cases promptly.

• Engage with third-party vendors, payment gateways, and banks to address technical or settlement-related issues.

• Assist in preparing operational readiness for new products, currencies, or payment features.

Requirements:

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• 3–6 years of experience in payment operations, crypto exchange, or fintech.
• Sound knowledge of crypto-fiat workflows, settlement processes, and vendor management.
• Preferably, hands-on experience with reconciliation tools and case investigation.
• Analytical, detail-oriented, and proactive in problem-solving.
• Proficiency in English and Thai languages for communication with international partners.

Preferred Skills:

• Proactive mindset with the ability to work independently.
• Strong interpersonal and communication skills in cross-functional collaborations.
• Process-oriented with a knack for visualizing workflows and suggesting enhancements.

Binance offers a challenging and innovative environment where employees can shape the future in the leading blockchain ecosystem. With the opportunity to work alongside top talent in a global organization, individuals can expect autonomy on exciting projects and avenues for personal growth and learning. We provide competitive salaries, a range of benefits, and a work-from-home arrangement based on project requirements. Binance is committed to fostering diversity and inclusion in our workforce.

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