Product & Implementation Specialist – Digital Asset Custody

Status
Taipei, Taiwan
Full time
Hybrid
Compensation is not specified
Role
Product Manager
Description

We are currently looking for a dynamic and skilled professional to fulfill the role of a Product / Implementation Specialist in our team. The primary focus will be on servicing institutional digital asset custody clients. This position plays a crucial role in bridging the gap between clients and our products, necessitating a strong understanding of digital asset custody processes, regulated finance, entity structures, and a results-oriented approach to problem-solving.

Primary Responsibilities

  • Manage the complete lifecycle of institutional clients, starting from onboarding, integration, to ongoing product support to ensure a smooth and secure client experience.

  • Client Solutions & Implementation:

    • Lead the client journey by being the main technical and product expert for institutional clients, addressing complex queries about custody, security, and settlement processes.
    • Define solution structures by identifying intricate client needs and designing precise product and operational frameworks that meet these requirements while complying with regulatory standards.
    • Drive project execution by coordinating and managing implementation plans with various teams like Technology, Operations, Compliance, and Legal to ensure timely and accurate client service delivery.
    • Develop and maintain detailed internal documentation, implementation playbooks, and standardized operational procedures for essential client-facing processes.
  • Product & Process Improvement:

    • Engage proactively with customers to understand their workflows, build strong relationships, and ensure their needs align with our product offerings.
    • Utilize client feedback and market research insights to provide actionable recommendations for the Product team to enhance features and backlog prioritization.
    • Act as a product advocate during client implementation, prioritizing initiatives and evaluating technical and operational tradeoffs based on a client's strategic goals.

Required Skills & Experience

  • Proven experience working with regulated financial products for institutional clients such as hedge funds, asset managers, and banks.
  • Deep knowledge of the digital asset custody landscape, including concepts like private key management, blockchain mechanics, and core custody operations.
  • Proficiency in solutions architecture, including scoping out complex client requirements, proposing technical solutions, and creating detailed implementation specifications.
  • Demonstrated ability to lead cross-functional delivery teams, drive results, and exhibit strong communication skills tailored to both technical and non-technical audiences.
  • Ability to adapt and align working hours to US business hours in order to effectively serve institutional clients.

Preferred Qualifications

  • Exposure to settlement operations involving fiat or digital assets is advantageous.
  • Previous experience with software implementation and iteration, especially in high-growth or financial technology environments.
  • A data-driven work approach rooted in prioritizing user needs with empathy and understanding.
Skills Required
Avatar
Сrypto.com
Company size
Not specified
Location
United States
Description
Not specified
Status

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