Product Manager - Ledger Live (f/m)
We are dedicated to democratizing and securing access to the digital asset realm for individuals worldwide.
Join us in our crusade.
Founded in 2014, Ledger serves as the global hub for digital assets and Web3 technologies. A significant portion of the world's cryptocurrency assets are safeguarded through our Ledger Nanos. Headquartered in Paris and Vierzon, with additional bases in the UK, US, Switzerland, and Singapore, our team comprises over 700 professionals who are actively creating an array of products and services to empower individuals and businesses in safely purchasing, storing, exchanging, growing, and managing crypto assets – such as our Ledger hardware wallets, which have already reached over 6 million sold units across 200 countries.
At Ledger, we exemplify distinctive values that define us: Pragmatism, Audacity, Commitment, Trust, and Transparency. Hear firsthand from our employees about the impact they have on the work we conduct.
As a Product Manager within the On&Off Ramp Team, you will play a pivotal role in enhancing the customer experience during the conversion between fiat and crypto within the Consumer Services division. Collaboration with Engineering, Design, Delivery, Marketing, and Business teams is crucial to harmonize, outline, and implement the product vision and strategy. Your primary task will be translating this vision and strategy into a roadmap that facilitates the development of innovative, user-centric solutions for clients seeking to purchase, sell, or request a card linked to their cryptocurrency.
The On&Off Ramp product developed by Ledger facilitates customers in securely comparing service providers integrated into Ledger Live. Clients have the flexibility to select the most suitable option for buying, selling, or obtaining a card based on their country, payment method, or desired features. Your responsibilities as a product manager encompass ensuring a secure customer experience and boosting conversion rates by collaborating with product design, engineering, the business line manager, the legal team, and service providers. With a network of over 40 providers globally, scalability considerations across countries, payment methods, compliance, time constraints, and conversion rates are paramount.
Your Responsibilities:
- Align product vision and strategy with Consumer Services targets and Company Objectives and Key Results (OKRs) for the Buy, Sell, and Card solutions
- Conduct thorough user research to consistently gather insights, verify outcomes, identify opportunities, propose solutions, and formulate hypotheses
- Partner with senior management to identity, prioritize, and shape the product roadmap
- Supervise and guide the product lifecycle, from initial planning to launch, while collaborating with stakeholders. Develop key metrics and performance indicators to evaluate product success and identify enhancement prospects
- Follow Ledger’s Product Management evolution process
- Cultivate a culture rooted in data-backed decision-making by instituting metrics and KPIs to monitor product performance and pinpoint areas for experimentation and iterative enhancements
- Work closely with the Delivery team to optimize the delivery of customer value in alignment with Ledger’s goals
- Streamline and expand partner integrations in an optimal, iterative fashion while upholding high standards of security and transparency
What We Seek:
- Prior experience as a Product Manager in consumer-focused (B2C) environments
- Proficiency in funnel optimization, A/B testing, and conversion-driven roadmap strategies
- Background in fields such as comparison apps or websites, fintech, marketplace search result experiences, or transitioning freemium users to premium services
- Demonstrated ability to collaborate effectively within diverse, multidisciplinary product teams
- A deep-rooted passion for end-to-end user experience with a commitment to surpassing customer expectations
- Exceptional organizational skills and adept time management abilities
What We Offer:
- Equity: Participation in our success through granted stock options
- Flexibility: Adoption of a hybrid work policy
- Social: Regular social activities, complimentary snacks, and beverages
- Medical: Comprehensive health insurance encompassing medical, dental, and vision care
- Well-being: Opportunities for personal development, coaching, and fitness engagement with our affiliated partners
- Vacation: Five weeks of paid leave annually, in addition to national holidays and rest & relaxation (RTT) days
- High Tech: Access to top-notch office equipment and devices including Apple products
- Transport: Ledger provides partial reimbursement for chosen modes of transportation
- Discounts: Employee discount extended on all Ledger products
We are a proponent of equal employment opportunities for all, irrespective of gender, ethnicity, religion, sexual orientation, social status, disability, or age.
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