Ledger

Job Summary:

Ledger is a global platform dedicated to making digital assets and Web3 accessible and secure for individuals and businesses. With offices around the world, Ledger has a team of over 700 professionals committed to developing products and services that facilitate the secure handling of crypto assets, including their popular Ledger hardware wallets.

Ledger Workplace is focused on creating and maintaining exceptional work environments for its employees to thrive. Currently, they are seeking an experienced individual to join the team as Workplace Security Services Manager. In this role, you will be responsible for overseeing workplace safety and security services and ensuring their efficient implementation.

Key Responsibilities:

Establish and enforce security policies, protocols, and procedures.

Manage security services provider contracts to ensure high-quality services and adherence to contractual obligations.

Conduct regular security audits and assessments to identify areas for improvement and address emerging threats.

Develop and oversee workplace building safety, fire, and evacuation protocols and drills.

Implement KPIs and monitoring processes to maintain service quality standards.

Cultivate a comprehensive security culture within the company and enhance security awareness among employees through training programs.

Qualifications:

Bachelor's degree in Security or Risk Management.

Required certifications in SSIAP 2 and 3, SST, etc.

Minimum of 7 years of experience in Security Operations in an international setting.

Proficiency in English.

Strong knowledge of IGH, ERP CDT, and local security regulations.

Sound understanding of security protocols, risk management, and emergency response planning.

Experience with security technology and systems, such as CCTV, access control, surveillance, and fire systems.

Benefits:

Stock options for employees to share in the company's success.

Hybrid work policy offering flexibility.

Annual company outing and frequent social events.

Comprehensive health insurance coverage.

Fitness programs and personal development opportunities.

Generous paid leave, including national holidays.

Access to high-quality office equipment.

Transportation reimbursement.

Employee discount on Ledger products.

We are on a mission to democratize access to digital assets and ensure their security on a global scale. Ledger, established in 2014, is a prominent entity in the digital asset and Web3 ecosystem. We safeguard over 20% of the world's crypto assets through our Ledger Nanos, with headquarters in Paris and Vierzon. Our international presence extends to offices in the UK, US, Switzerland, and Singapore, supported by a diverse team of 700 professionals.

Ledger thrives on core values such as Pragmatism, Audacity, Commitment, Trust, and Transparency. With a strong focus on quality design, we are now seeking dedicated individuals to join our Engineering Architecture team. This team plays a pivotal role in ensuring the integrity of our B2C and B2B products, while also steering the development of innovative features.

Your primary role will revolve around enhancing Ledger Vault through practical, hands-on involvement, offering critical support to engineering teams, and driving technological advancements within our stack. You will collaborate closely with Product and Engineering teams in envisioning and implementing new features, proactively addressing technical debt, and championing best engineering practices.

Responsibilities:

Demonstrate deep technical expertise in Ledger Vault, providing frontline assistance to engineering teams.

Support product and engineering ventures in concept development and design phases.

Spearhead tech initiatives to refine our stack, mitigate technical liabilities, and ensure engineering best practices.

Act as a subject matter expert, lending hands-on guidance to engineering squads on pivotal topics.

Lead explorations of innovative terrain, focusing on applicable Ledger solutions.

Requirements:

Minimum 6 years of hands-on experience in technical design, development, testing, and delivery.

Proficiency in back-end and algorithm development across various technological realms (e.g., blockchain, low-level device interaction).

Skilled in web back-end stacks like Python and node.js, along with multiple application development frameworks.

Ability to collaborate effectively with internal teams in goal setting, project planning, and deliverables.

Strong team player, possessing excellent interpersonal skills for seamless cross-functional cooperation.

Exceptional presentation and written communication skills, supported by an engineering degree.

Preferred Skills:

Track record in open-source platforms or contributions and experience in Embedded Software development.

Proficiency in additional Ledger backend stacks and languages like Python, Scala, and related frameworks.

Familiarity with HSMs, functional programming languages such as Scala, GraphQL, and a background in cryptography and security practices.

Enthusiasm for understanding the mechanics of blockchain at a deep level and unraveling complex systems.

Benefits:

Equity: Stock options align your success with ours as we progress.

Flexibility: Embrace a hybrid work model that fits your lifestyle.

Social Inclusion: Join annual company outings, social events, and enjoy snacks and drinks.

Health Insurance: Comprehensive coverage includes medical, dental, and vision care.

Wellness Support: Access personal development, coaching, and fitness programs.

Leave Entitlement: Enjoy five weeks of paid leave annually, along with national holidays and RTT days.

High-Tech Setup: Avail state-of-the-art office equipment, including Apple products.

Transport Reimbursement: Ledger supports part of your commuting expenses.

Discounts: Benefit from employee discounts on all our products.

We are committed to fostering a diverse and inclusive work environment, promoting equality for all individuals irrespective of gender, ethnicity, religion, sexual orientation, social status, disability, or age.

We are committed to making digital assets accessible and secure for individuals worldwide. Join our mission at Ledger, a global platform for digital assets and Web3, as we strive to provide innovative solutions. With over 700 professionals across various locations, we develop products that enable the safe management of crypto assets.

Ledger is seeking a proactive tax intern to support our Finance Team in managing the complexities of taxes in the digital asset realm. As part of this role, you will assist in tax registrations, declarations, and transfer pricing policies on a global scale, including addressing crypto-related tax matters.

Commencement Date: Starting from January 2025 Duration: 6 months

Your Responsibilities:

Assist in registering/deregistering companies for indirect taxes in multiple countries

Aid in preparing various tax declarations such as VAT, Intrastat, and tax credit (CIR)

Support with transfer pricing policies and staying informed on crypto and tax updates

Requirements:

Hold a Bachelor’s degree in tax law (at least Bac +3) with strong analytical capabilities

Proficiency in both French and English languages

Excellent written and verbal communication skills

Strong Excel proficiency; familiarity with transfer pricing, accounting, and customs is advantageous

Possess analytical, problem-solving, and critical thinking skills

Demonstrate a positive, proactive, and self-motivated attitude

Interest in the crypto industry is a plus

Benefits include:

Flexibility: Partial remote work options available

Social Events: Regular gatherings, snacks, and drinks

Transportation Support: Reimbursement for a portion of transportation expenses

Lunch Vouchers provided

Time Off: Additional leave per month of service, excluding national holidays

This internship offers a monthly compensation ranging from €800 to €1,500. We uphold a culture of inclusivity, welcoming all individuals regardless of gender, ethnicity, religion, sexual orientation, socioeconomic background, disability, or age.

We believe in making the world of digital assets accessible and secure for everyone. Join us in our mission.

Established in 2014, we are a global platform for digital assets and Web3. A significant portion of the world's crypto assets are safeguarded via our Ledger Nanos. With headquarters in Paris and Vierzon, along with offices in various locations worldwide, our team of over 550 professionals is dedicated to creating products and services that empower individuals and businesses to securely handle crypto assets. Our Ledger hardware wallets have been distributed in more than 180 countries, with over 5 million units sold.

As part of our team, you will reflect our core values of Pragmatism, Audacity, Commitment, Trust, and Transparency.

We are seeking individuals to join our Consumer Services organization, which focuses on providing web3 services to Ledger users, enabling them to conduct secure transactions within Ledger Live. While we are not an exchange platform, we partner with service providers to offer comprehensive crypto services in one place.

If you're enthusiastic about crypto, DeFi, and staking and have a strong opinion on decentralized vs. centralized exchanges, this role might be a perfect fit for you.

Responsibilities:

Take ownership of the desktop and mobile development for Consumer Services from a technical perspective

Collaborate with various teams within Consumer Services, including developers, QA specialists, designers, and product managers

Actively engage with partners to smoothen new integrations

Contribute to code reviews, advocating for code quality and best practices

Uphold high standards of quality for Consumer Services

Mentor and foster technical growth within the front-end team

Innovate in the development of quality software, UI/UX, security, and blockchain technology in crypto services

Share knowledge and contribute to the broader Ledger community

Requirements:

Minimum 5 years of experience in front-end software development

Proficiency in a JavaScript framework, preferably React, and TypeScript

Familiarity with testing technologies like Jest, Playwright, and React Testing Library

Strong attention to UI design detail and enhancing user experience

Experience working on projects focusing on front-end performance and scalability

Knowledge of modern development tools such as Git, CI/CD pipelines, and agile methodologies

Strong problem-solving skills and a creative approach to technical challenges

Ability to collaborate effectively with a team and share best practices

Benefits:

Stock options to commemorate success and growth

Flexibility with a hybrid work policy

Engaging social events and outings

Comprehensive health insurance coverage

Personal development support and fitness initiatives

Generous paid time off

Access to high-performance office equipment and gadgets

Transportation reimbursements

Employee discounts on products

We are an equal opportunity employer that values diversity and inclusion in our workspace.

We are dedicated to making digital assets accessible and secure for everyone with a strong focus on enhancing the user experience. If you are passionate about contributing to this mission, we welcome you to join our dynamic team.

Founded in 2014, our company is a global leader in digital assets and Web3 technology. A significant portion of the world's crypto assets are currently safeguarded by our Ledger Nanos devices. With headquarters in Paris and Vierzon and additional offices in various international locations, our team, consisting of over 500 professionals, is committed to creating innovative products and services that empower individuals and businesses to securely manage, trade, and store digital assets. Our Ledger hardware wallets, which have already been distributed to over 6 million users across 200 countries, represent just one aspect of our comprehensive offerings.

At our firm, we hold dear values such as Pragmatism, Audacity, Commitment, Trust, and Transparency, guiding us in our work every day. We are a data-driven organization that prioritizes leveraging data to drive our strategic decisions.

In this role, you will report to the Product Analytics Manager, spearheading efforts to shape the direction of our Ledger Live product line through meticulous tracking and assessment of all key components. We are seeking a detail-oriented and technically proficient individual to assist in elevating our data-centric culture and transforming data into a valuable asset.

Your primary responsibilities will include providing actionable insights to inform product and business strategies, developing and maintaining dashboards for various stakeholders, executing a comprehensive tracking strategy for Ledger Live, defining and guiding research endeavors like AB testing and Funnel evaluation, collaborating closely with Product Managers to establish success metrics for features, and working alongside other data team members to address complex challenges.

Ideally, you possess prior experience in leveraging data for business or product analytics and are proficient in SQL and Python scripting. Familiarity with AB Testing, Funnel evaluation concepts, and tools such as Mixpanel and data visualization platforms like Tableau would be advantageous. Knowledge of the crypto space is also desired.

As a member of our team, you can look forward to rewarding benefits such as lunch vouchers, a transportation reimbursement scheme, and additional leave entitlements based on your length of service.

Key Information:

Location: Paris, France

Duration: 6 months

Starting Date: January 2025

Compensation: €1,000 - €1,500 per month

We are committed to fostering a diverse and inclusive workplace, welcoming individuals from all backgrounds and identities to apply without any discrimination.

*:

We are a pioneering company dedicated to democratizing and securing digital assets globally, seeking individuals to join our innovative mission. Established in 2014, we are a leading platform catering to digital assets and Web3. With a committed team of over 900 professionals spread across various locations worldwide, our products and services empower individuals and businesses to effectively buy, store, exchange, expand, and manage crypto assets.

As part of our team, you will embody our core values of pragmatism, audacity, commitment, trust, and transparency. We are currently seeking a motivated individual with a profound interest in Bitcoin and Ethereum to collaborate closely with developers and extend support throughout the integration process.

Responsibilities:

Establish a strategic roadmap for Bitcoin and Ethereum for the Secure App and Ledger Live over the next year

Become the internal authority and advocate for Bitcoin and Ethereum

Implement the Bitcoin and Ethereum strategy for Ledger B2C/B2B with high focus on deliverables and timeliness

Offer vision and guidance to the engineering team and internal stakeholders

Develop detailed and actionable product specifications

Stay abreast of competitors and industry advancements impacting Bitcoin and Ethereum to ensure Ledger offers cutting-edge wallets

Participate in relevant Bitcoin and Ethereum conferences

Conduct quarterly presentations on new BIP/EIP and advancements in Bitcoin and Ethereum to all interested employees

Collaborate with Marketing, Communication, Services, B2B, and Ledger Live teams to ensure successful Bitcoin and Ethereum feature launches

Requirements:

Previous experience as a product manager in a fast-growing environment

Passion for Bitcoin and Ethereum

Degree in Computer Science

Proficient in Agile processes and principles

Strong organizational and time management skills

Entrepreneurial mindset with a knack for proposing innovative solutions

Detail-oriented with emphasis on delivery quality

Excellent communication skills and proactive in seeking clarification

Curious mindset with a knack for self-research

Thorough understanding of the cryptocurrency ecosystem

Familiarity with tools like Jira, Slack, Discord, and Google Suite

Benefits:

Equity participation through stock options

Flexible hybrid work policy

Annual company outings and social events

Comprehensive health insurance coverage

Personal development, coaching, and fitness opportunities

Generous paid leave and additional days off

Access to high-performance office equipment and technology

Partial transportation reimbursement

Employee discount on company products

Founded in 2014, Ledger is a leading global platform for digital assets and Web3, with a specialized focus on enhancing accessibility and security for all users. The company's diverse team, spread across locations in Paris, Vierzon, UK, US, Switzerland, and Singapore, is dedicated to developing innovative products and services that empower individuals and organizations to securely engage with crypto assets.

The Backend Blockchain Team at Ledger is responsible for creating and maintaining core Ledger blockchain infrastructure, transactional data services, and indexing layers. Utilizing Scala for backend services and tooling, the team of passionate Engineers emphasizes functional programming to ensure the development of robust and scalable platforms. Regular knowledge-sharing and community involvement through meetups, conferences, and open-source contributions are also core aspects of the team culture.

In this role, you will play a vital part in:

Developing highly resilient and high-performance services to support Ledger's products.

Leveraging functional programming concepts with Scala (Typelevel stack).

Administering extensive and performance-sensitive PostgresSQL deployments.

Managing a large number of blockchain nodes in a scalable manner.

Conducting performance evaluations to pinpoint inefficiencies and enhance overall service performance.

Ensuring the delivery of top-tier software through rigorous testing, documentation, and demonstration protocols.

Establishing monitoring systems to identify unforeseen failures and anomalies.

Implementing CI/CD practices for secure deployment workflows.

The ideal candidate will possess:

Proficiency in backend services programming within a transactional context.

Strong knowledge of relational database systems, SQL, and Linux operating systems.

The ability to collaborate effectively in a rapidly evolving environment, demonstrating autonomy and a proactive learning approach.

Experience with continuous integration and deployment solutions, as well as containerization and cloud deployments.

An interest in cryptocurrencies and a willingness to engage with blockchain technology.

A passion for team collaboration, continuous learning, and sharing knowledge through various avenues.

Highlights of the benefits package offered by Ledger include:

Stock options to allow employees to share in the company's growth and success.

Hybrid work policy for flexibility.

Annual company outings, social events, and wellness initiatives.

Comprehensive health insurance coverage and wellness programs.

Generous paid leave, including vacation days and RTT days.

Access to state-of-the-art office equipment and technology.

Transportation reimbursement and employee discounts on products.

Ledger promotes a diverse and inclusive workplace, welcoming individuals of all backgrounds and identities.

We are dedicated to democratizing access to digital assets and ensuring their security globally. Founded in 2014, Ledger is a leading platform for digital assets and Web3. Our Ledger Nanos currently secure over 20% of the world's crypto assets. With headquarters in Paris and Vierzon, alongside offices in the UK, US, Switzerland, and Singapore, our team of more than 900 professionals is committed to developing diverse products and services. These offerings enable both individuals and companies to securely purchase, store, exchange, grow, and manage crypto assets. Our Ledger hardware wallets are utilized in over 200 countries, with more than 6 million units sold.

Our core values – Pragmatism, Audacity, Commitment, Trust, and Transparency – define us at Ledger. Our employees embody these values, influencing the work we deliver.

For Ledger Enterprise Solutions, we are seeking a highly motivated Sales Development representative for the EMEA zone. The role involves driving sales and serving as a strategic influencer within our local teams. Your objective is to ensure our cutting-edge solutions meet and surpass the needs of our customers.

Responsibilities

Lead sales efforts in the region, showcasing excellence in performance

Collaborate with local sales, pre-sales, and CSM teams for seamless strategy execution

Contribute to setting ambitious yet achievable goals aligned with company objectives

Mentor and support other sales personnel for team success and professional growth

Voice customer feedback to the product team for product enhancements

Lead high-value negotiations and sales pitches to drive strategy execution

Communicate customer insights to the product team for innovation and improvements

Requirements

Minimum 8 years of sales experience in the tech or crypto security sectors

Ability to collaborate effectively across different teams

Strong communication and relationship-building skills

Strategic mindset to identify trends and insights

Experience in contributing to company-wide strategy discussions

Benefits

Stock options for all employees to share in our growth

Hybrid work policy for flexibility

Social events at the office with snacks and drinks

Comprehensive health insurance coverage

Opportunities for personal development, coaching, fitness

Generous vacation allowance plus national holidays

Access to premium office equipment and gadgets

Ledger reimbursement for transportation costs

Employee discount on company products

We are committed to being an equal opportunity employer, fostering an inclusive environment for all individuals, regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age.

We are dedicated to making digital assets accessible and secure worldwide and invite you to be a part of our mission.

Established in 2014, we are a leading global platform for digital assets and Web3, with over 900 professionals across various locations globally. Our focus is on developing products and services that enable individuals and companies to securely manage crypto assets, including our successful Ledger hardware wallets.

We pride ourselves on embodying unique values such as Pragmatism, Audacity, Commitment, Trust, and Transparency, shaping the work culture within the company.

As a Sales Lead, your responsibility will involve leading the North America & LATAM regions, expanding business operations, and devising a sales strategy to maintain our market leadership position.

Responsibilities:

Revenue Maximisation

Manage and enhance existing partnerships like BestBuy, ensuring continued satisfaction and exploring collaboration opportunities

Negotiate favorable trade terms and foster Ledger as a key strategic partner

Support partners in brand promotion, enhancing traffic acquisition, and maintaining Ledger's brand voice

Business Growth

Spearhead business expansion in Latin America by identifying and establishing relevant retail channels

Strategic Planning and Implementation

Develop and execute a sales strategy for the region in coordination with internal teams to ensure successful implementation

Monitor business performance, undertake data-driven initiatives, and optimize processes to enhance daily operations, communication, and reporting

Web3 Expertise: Stay informed about the latest industry updates and significant stakeholders

Requirements:

Bachelor’s degree in Business, Marketing, Sales, or related field

Minimum of +7 years experience in sales, focusing on retail partnerships in the consumer electronics sector

Proven track record in negotiating and finalizing partnership deals with online and offline retailers

Strong knowledge of the consumer electronics retail landscape in the US and ability to identify emerging trends

Excellent communication and negotiation skills, proficient in building professional relationships at all organizational levels

Self-motivated with a results-oriented approach and capability to work autonomously

Willingness to travel for meetings, trade shows, and industry events

Passion for technology, with an interest in cryptocurrencies and blockchain as a nice-to-have

Proficiency in English; Spanish or Brazilian Portuguese proficiency is advantageous

Perks:

Equity options to share in the company's success

401k retirement plan with employer match

Remote-friendly work policy

Personal development opportunities, internal talks, technical meetups, and hackathons

Comprehensive health insurance coverage for medical, dental, and vision care

Employee discounts on the company's products

Access to high-performance office equipment and gadgets, including Apple products

Regular social events, snacks, and refreshments

We are an inclusive employer that values diversity and does not discriminate based on gender, ethnicity, religion, sexual orientation, social status, disability, or age.

We are dedicated to democratizing and securing digital assets for everyone, and we invite you to be part of this impactful mission.

Founded in 2014, Ledger is a global leader in digital assets and Web3. With headquarters in Paris and Vierzon and additional offices around the world, our team of over 900 professionals is committed to developing products and services that empower individuals and businesses to securely engage with crypto assets. Our renowned Ledger hardware wallets have already sold more than 6 million units in 200 countries.

Ledger is defined by values such as Pragmatism, Audacity, Commitment, Trust, and Transparency, which drive our unique approach to the work we do.

If you are passionate about staying current with advancements in blockchain and cryptocurrency, this opportunity is ideal for you. In this role, you will engage closely with leading projects in the crypto space. Your focus will be on ensuring seamless integration of these projects with Ledger, from the technical setup to a collaborative go-to-market strategy. You will also spearhead a team that acts as the main liaison for blockchain foundations while championing these projects within Ledger.

The Blockchain/Ecosystem Relationship Manager will be instrumental in broadening Ledger's ecosystem by identifying and nurturing strategic partnerships with key players in the crypto industry, including blockchains, dApps, and Wallet providers. This role entails exploring potential services that can be developed on our platform and devising comprehensive strategies to drive business growth. You will oversee the complete partnership lifecycle to ensure successful collaborations, while also coordinating a team of Business Developers.

Your Responsibilities:

1. Partner Identification and Engagement:

Identify partners aligned with Ledger’s strategic objectives.

Conduct market research to discover new business opportunities and potential partners.

2. Service Development Exploration:

Collaborate with partners to conceptualize and define new services for Ledger.

Assess feasibility and alignment with company goals and create detailed proposals for new services.

3. Promotion Plan Creation:

Develop and execute joint promotion plans with partners to boost service impact.

Coordinate marketing activities for increased adoption and awareness.

4. Relationship Management:

Act as the main contact for partners throughout the partnership lifecycle.

Facilitate consistent communication and collaboration between Ledger and its partners.

5. Negotiation and Contract Oversight:

Negotiate partnership agreements and terms.

Ensure contracts adhere to company policies and manage partnership execution.

6. Performance Tracking and Reporting:

Monitor the performance of partnerships and associated services.

Provide regular updates and reports to senior management on partnership progress, recommending optimizations.

Qualifications:

Bachelor’s degree in Business, Marketing, Computer Science, or related field; MBA or advanced degree preferred.

Proven experience in business development or partnership management within software or cryptocurrency sectors.

Deep understanding of blockchain technology and cryptocurrency markets.

Strong communication, negotiation, and interpersonal skills.

Ability to cultivate strong relationships with partners and internal teams.

Strategic and analytical thinker with effective problems-solving abilities.

Self-motivated, proactive, and capable of working independently or collaboratively.

Willingness to travel when necessary.

We are dedicated to democratizing access to digital assets and ensuring their security for all. Join us on this important mission.

Established in 2014, Ledger serves as the global platform for Web3 and digital assets. Our Ledger Nanos secure over 20% of the world's crypto assets. With offices in various countries, we have a team of over 500 professionals working on innovative products and services to enable individuals and businesses to securely manage, trade, and store crypto assets. Ledger's hardware wallets have reached over 6 million units sold in 200 countries.

At Ledger, we embody core values like Pragmatism, Audacity, Commitment, Trust, and Transparency. Our company thrives on being customer-centric and constantly seeks feedback to enhance our offerings.

As a part of the Customer Support team, your primary responsibility will be to serve as the initial point of contact between customers and the Ledger team. You will deliver prompt and effective technical support to ensure customer satisfaction. Queries will revolve around Ledger products and services, necessitating empathy and patience to assist customers at all stages of their learning curve.

Your responsibilities:

Ensure customer satisfaction through timely responses to inquiries

Provide clear and concise communication, documenting service tickets and ensuring issues are resolved

Recognize recurrent support patterns and product issues, offering insights to the product team

Recommend enhancements to knowledge base articles and support materials to reduce common inquiries

Collaborate with various teams such as R&D, Legal, and Marketing to resolve escalated support issues

Engage in global events and stay abreast of crypto trends and Ledger products

Desired qualifications:

Previous experience in customer support or customer-facing roles

Dedication to a "Customer First" approach

Strong interest in cryptocurrencies and blockchain technology

Excellent English and Russian verbal and written communication skills

Ability to understand hardware and software products and evaluate technical data

Proficiency in Google Docs, Sheets, Slides, and Microsoft Excel and PowerPoint

Experience with Zendesk or Salesforce is a plus

Benefits for you:

Stock options to align your success with the company's growth

Hybrid work policy for flexibility

Social events, snacks, and beverages

Comprehensive health insurance coverage

Personal development opportunities, coaching, and fitness programs

Five weeks of annual paid leave, in addition to national holidays

Access to high-performance office equipment and gadgets

Transportation reimbursement and employee discounts on products

We are committed to being an equal opportunity employer, embracing diversity and inclusivity across gender, ethnicity, religion, sexual orientation, social status, disability, and age.

Founded in 2014, Ledger is a leading global platform in the field of digital assets and Web3 technology. Our team of more than 900 professionals is dedicated to developing innovative products and services that enable individuals and companies worldwide to securely manage their crypto assets. We are headquartered in Paris and Vierzon, with additional offices in the UK, US, Switzerland, and Singapore.

At Ledger, we are committed to putting our customers first and continuously improving our products based on their feedback. As a valuable member of the Customer Support team, you will serve as the vital link between our customers and our company, ensuring prompt and effective technical assistance to enhance customer satisfaction.

Your role will involve addressing customer inquiries related to Ledger products and services, requiring a patient and empathetic approach to support clients at every stage of their experience. From resolving transaction issues to troubleshooting connectivity problems and handling RMAs, your responsibilities will cover a wide range of customer support tasks.

Your Responsibilities:

Prioritize customer satisfaction by addressing daily inquiries effectively.

Ensure clear communication by documenting service tickets and following up to ensure resolution.

Identify recurring support trends and product issues to provide feedback for product improvement.

Contribute to enhancing self-service options by suggesting improvements to knowledge base articles and FAQs.

Collaborate with various internal departments like R&D, Legal, and Marketing to address support escalations promptly.

Stay updated on industry trends and developments in the cryptocurrency world and Ledger's product offerings.

Requirements:

Previous experience in customer support or a customer-facing role.

Strong customer-focused attitude.

Interest in cryptocurrencies and blockchain technology.

Excellent written and verbal communication skills in English and Chinese.

Ability to analyze technical data and learn about hardware/software products.

Proficiency in tools like Google Docs, Google Sheets, Google Slides, Google Forms, and Microsoft Excel PPT.

Experience with Customer Experience Management Platforms like Zendesk or Sprinklr is a plus.

Benefits:

Stock options granted to employees to align with the company's success.

Hybrid work policy for flexibility.

Social events, snacks, and beverages for a vibrant work culture.

Comprehensive health insurance coverage, including medical, dental, and vision care.

Personal development opportunities, coaching, and fitness programs.

Generous paid time off, including five weeks of annual leave, national holidays, and rest and relaxation days.

Access to high-performance office equipment and gadgets.

Transportation reimbursement and employee discounts on products.

We are committed to creating an inclusive workplace where diversity is celebrated, and all individuals are treated equally regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age.

We are dedicated to democratizing digital assets and ensuring their security for everyone. If you are passionate about this mission, we invite you to be part of our team. Ledger, established in 2014, functions as a global platform for digital assets and Web3, safeguarding over 25% of the world’s crypto assets through our Ledger Nanos.

Headquartered in Paris and Vierzon, with offices in various locations globally, Ledger boasts nearly 600 professionals committed to creating products and services that enable individuals and organizations to securely manage crypto assets, including the acclaimed Ledger hardware wallets sold in 180 countries. We embrace core values such as Pragmatism, Audacity, Commitment, Trust, and Transparency.

In alignment with our goal of fostering an open platform, Ledger is currently seeking an individual to fill the Head of Developer Relations role. This position is pivotal and entails working closely with developers, driving engagement, and building awareness around Ledger's platform. The Head of Developer Relations will lead the DevRel team in engaging, inspiring, and educating developers. The ideal candidate will collaborate with our engineering team, possessing strong communication skills, a flair for writing, and a sociable nature.

Responsibilities

Lead a global team of developer advocates and technical educators to cultivate a strong technical community.

Formulate and execute strategies to enhance developer engagement with and integration of Ledger Live.

Supervise developer content marketing initiatives, encompassing various channels such as blog posts, web copy, email campaigns, newsletters, events, and podcasts.

Manage the developer journey from the website, documentation, to tools, ensuring a cohesive experience.

Develop compelling product demonstrations, tutorials, and videos for promotional purposes.

Organize external events like hackathons to engage the developer community.

Manage and improve communication channels for developers, such as Slack, Discord, Discourse, and others.

Gather, analyze, and disseminate developer insights to product and engineering teams.

Collaborate with marketing and sales teams to effectively launch new services, features, and enhancements through the developer community.

Explore innovative strategies to better serve the Ledger technical community.

Requirements

Possess 10+ years of experience in building and managing community programs within Developer Relations, Technical Community Management, or related domains.

Excellent interpersonal skills with the ability to effectively communicate and build relationships both in written and verbal forms.

Proven track record of employing an analytical and data-driven approach in nurturing communities.

Experience in handling challenging community situations with empathy, sound judgment, and diplomacy.

Understanding blockchain technology, security concepts, and relevant communities is highly advantageous.

Familiarity with coding is preferred.

Benefits

Stock options for employees to share in the company's success.

Hybrid work policy for flexible work arrangements.

Enjoy annual company outings, social events, and on-site snacks.

Comprehensive health insurance coverage including medical, dental, and vision care.

Personal development opportunities, coaching, and fitness programs.

Generous paid time off, inclusive of holidays and additional rest days.

Access to cutting-edge office equipment and tech gadgets.

Transportation reimbursement program.

Employee discount on Ledger products.

Founded in 2014, Ledger is a global platform focused on making digital assets and Web3 accessible and secure for individuals and businesses worldwide. Headquartered in Paris and Vierzon, Ledger has offices in various locations including the UK, US, Switzerland, and Singapore, with a dedicated team of over 900 professionals. Ledger's mission is to enable seamless purchase, storage, exchange, growth, and management of crypto assets for its users.

At Ledger, core values including Pragmatism, Audacity, Commitment, Trust, and Transparency shape the foundation of our work environment. Our Ledger Live application, developed using React.js for both desktop and mobile platforms, is a key product facilitating the management of blockchain-backed assets, including coins and NFTs. Ledger Live integrates DApps and offers an SDK for third-party integration, ensuring seamless compatibility with Ledger hardware wallets.

To support our continuous growth, we are seeking a seasoned Front-End Engineer to join the Wallet Experience business unit. This role within the Live Hub squad will predominantly involve developing and maintaining the UI flows for portfolio and account management through Ledger Live applications. The Senior Front-End Engineer will take ownership of desktop and mobile development, collaborate closely with cross-functional teams, provide technical solutions, ensure adherence to best practices in testing, participate in code reviews, oversee UI/UX framework quality, mentor team members for tech growth, and actively contribute to our Open Source projects repository.

Ideal candidates will possess a minimum of 5 years of software development experience, a strong JavaScript and TypeScript proficiency, extensive knowledge in React.js development, familiarity with testing strategies, and good understanding of UI/UX practices. Desirable qualifications include experience with React Native and/or Electron, Web3 expertise, and prior experience in managing a shared components library.

At Ledger, we offer competitive benefits such as stock options, a flexible hybrid work policy, social events, health insurance coverage, professional development opportunities, generous annual leave, high-performance office equipment, transportation reimbursements, and employee discounts. Our commitment to diversity and inclusivity ensures equal opportunities for all candidates, irrespective of gender, ethnicity, religion, sexual orientation, social status, disability, or age.

Founded in 2014, Ledger is the global platform for digital assets and Web3, with a substantial portion of the world's crypto assets protected by our Ledger Nanos.

Headquartered in Paris and Vierzon, Ledger has established offices in various countries and boasts a team of over 900 professionals focused on developing a range of products and services that allow individuals and businesses to securely manage crypto assets. One of our flagship products is the Ledger hardware wallets, with millions of units sold worldwide.

We are in search of a skilled logistics and manufacturing manager to oversee the global operations in Vierzon while driving continuous improvement through the application of total quality management principles. The ideal candidate will possess extensive expertise in logistics and supply chain management, along with a proven track record in implementing and maintaining an ISO 9001 certified quality management system.

Responsibilities:

Global Logistics & Shipping Management

Manage global logistics operations encompassing warehousing, transportation, and inventory management.

Negotiate contracts with shipping lines, freight forwarders, and logistics service providers to secure optimal rates and services.

Quality Management

Implement and supervise a Total Quality Management system across the Ledger industrial site in Vierzon.

Lead the efforts to acquire and sustain ISO 9001 certification, including preparation, documentation, and audit coordination.

Ensure compliance with international quality standards and supervise that Ledger's quality processes align with manufacturing partners.

Team Management & Development

Lead and cultivate a team of approximately 30 logistics and manufacturing professionals, nurturing a culture of continuous enhancement and excellence.

Provide guidance and training on best practices related to logistics and quality management.

Requirements:

Bachelor's degree in Supply Chain Management, Industrial Engineering, or a related field.

Proficiency in English with demonstrated ability to work effectively in an international setting.

At least 8 years of experience in a logistics or supply chain management role within a global organization.

Proven expertise in Total Quality Management and the ISO 9001 certification process.

Strong analytical and problem-solving skills suitable for managing complex global supply chains.

Excellent negotiation and communication skills, with proficiency in English. Knowledge of additional languages is advantageous.

Willingness to travel occasionally (5 to 10% of the time).

*

We focus on ensuring accessibility and security in the digital asset world and invite you to be part of our mission.

Founded in 2014, Ledger is a global digital assets and Web3 platform with a significant share securing crypto assets globally through our Ledger Nanos. Join our team headquartered in Paris and Vierzon with additional offices in the UK, US, Switzerland, and Singapore, comprising over 550 professionals creating diverse products and services. We help individuals and companies securely engage with crypto assets through our Ledger hardware wallets, with over 5 million units sold across 180 countries.

At Ledger, we uphold values that define us: Practicality, Boldness, Dedication, Trust, and Transparency. Check out our Origins video for more insight.

To support Ledger's expansion, we seek a new team member to contribute to the embedded firmware team responsible for the hardware wallets’ Operating System and related applications.

Applications for our hardware wallet range cover cryptocurrency support, key management, and security protocols such as PGP, SSH, U2F, among others. Ledger Live offers over 150 apps.

Responsibilities

Develop and maintain secure applications on our operating system.

Enhance our application development framework.

Ensure application quality through testing and documentation.

Deploy new applications to Ledger Live.

Assist third-party developers.

Key Collaborations:

Work closely with the OS team for SDK advancements.

Coordinate with the Security team for software threat analysis and fixes.

Engage with the Product team for requirement prioritization.

Collaborate with the Customer Success team for user issue resolution.

Active involvement in the developer community.

Desired Qualifications

Degree in Computer Science, Engineering, or related field.

Proficiency in Embedded C software development.

Strong communication skills.

Experience in Python programming.

Basic knowledge of cryptography.

Interest in software and hardware security vulnerabilities and mitigation measures.

Additional Points of Interest

Familiarity with blockchain technology.

Proficiency in Rust software development.

Benefits:

Equity: Receive stock options to share in our mutual success as we expand.

Flexibility: Enjoy a hybrid work policy.

Social: Join company outings and regular social events.

Healthcare: Avail comprehensive health insurance coverage.

Wellness: Access personal development, coaching, and fitness programs.

Time Off: Benefit from paid leave, holidays, and rest days.

Technology: Access high-performance office equipment and gadgets.

Transport: Ledger contributes to your transportation expenses.

Discounts: Enjoy employee discounts on our products.

We are an equal opportunity employer, committed to diversity and inclusion for everyone regardless of gender, ethnicity, religion, sexual orientation, social status, disability, or age.

_ _

We're making the world of digital assets accessible and secure for everyone. Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 900 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. 
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here.
Your mission
shape the future of our Web3 platform by contributing to the challenge of the ambitious Ledger Connectivity Team by holding up tools and libraries such as the Wallet API, Wallet Sync and Connect Kit. Those libraries are consumed both internally by Ledger and externally by developers crafting Live apps integrated inside Ledger Live
Immerse yourself in this crucial role, playing a vital part in making Ledger a key contributor to drive the global digital assets and cryptocurrency ecosystems
Bring your expertise in the JavaScript and Web3 ecosystems to innovation and solve complex and challenging problems. Your knowledge of modern JavaScript practices and comprehension of state managers and asynchronous handling in JavaScript will help streamline our services and ensure optimal performance
Besides implementing solutions, you will be involved in working with cross-functional teams, helping on the development and optimisation of our Blockchain architecture, and fostering a functional programming approach to create an efficient, maintainable and side-effect-limited codebase

We're making the world of digital assets accessible and secure for everyone. 
Join the mission.
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 15% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 5 millions units already sold in 180 countries. 
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Have a look at our Origins video here.
The QA Engineer will work to validate current and future functionalities. Working closely with the QA Expert/Lead and developers to identify possible test scenarios, evaluate the need for more extensive testing methods and participate in the development of the team into agile testing methodology.
Your mission
Elaborate, maintain and implement detailed test plans, help define acceptance criteria for different scenarios.
Provide complete and detailed analysis of failing tests to help engineering teams understand better the corrective actions to be implemented.
Assess risk from test results and alert in time the squad of potential issues.
Ensure good communication with different stakeholders through thorough and well structured reports.
Apply extensive testing methodologies to assure quality of our products.
Being able to create/apply extensive exploratory testing to identify possible risks.
Engage squad team in agile testing methodology, sharing knowledge and being able to create debate on current practices.
Work with QA automation team to create specifications and acceptance criteria for test scenarios & tools.
Be active in the use of automated testing solutions 
What we’re looking for
5+years of experience in software quality assurance
Good knowledge of Unix commands
Team work spirit, great organizational and communication skills
Fluent English is a must
Experience/knowledge in blockchain and IoT technology is appreciated
Proficient in black box, grey box testing approaches
Good knowledge of development processes, agile methodology.
Experience with AWS, Docker containers
Engineering degree

We're making the world of digital assets accessible and secure for everyone. 
Join the mission. 
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more than 700 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 6 millions units already sold in 200 countries. 
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Hear from our employees how they shape the work we do here. 
This role is part of the Wholesale team, within the wider Consumer Sales team. You will report into the Channel Marketing Manager, supporting them in creating and delivering best in class retail activations. 
 
Duration: 6 months
Start date: interns can start any time from November through to January 2024
Your mission:
Assist in the planning and execution of marketing activation plans with our top tier retailers all around the world
Assist in the planning and execution of offline expansion via POS implementation
Monitor, keep track and analyse marketing activities (promotions, online & offline communication campaigns, etc.)
Optimise and globally harmonise product presentations online & offline 
Support in the organisation of trade shows and events in all geographies
Coordinate with marketing and design teams to develop retail guidelines for new products and service launches
Stay up to date on the latest industry news to help bring web3 to traditional retail
What we're looking for:
Previous experience in marketing - prior internships in Consumer Electronics or tech is a plus
Strong influencing and interpersonal skills - you will work in close collaboration with internal & external partners
Excellent organisational skills, and the ability to manage multiple streams of work
Analytical skills with the capacity to present data in a compelling manner 
Fluency in English
Someone with an interest in crypto

We're making the world of digital assets accessible and secure for everyone. Join the mission. 
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 25% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of almost 1000 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 5 millions units already sold in 180 countries. At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Have a look at our Origins video here.
To improve our compliance with privacy regulations around the world, we are looking for a Data Protection Legal Counsel, motivated to join our dynamic Ledgers’ Data Protection Office and experience an in-house legal environment in a diverse and fast-moving high technology-focused environment.
Your main responsibilities will be the following :
Participate in the definition and the implementation of the group’s privacy compliance program for all B2C and B2B products and services.
Support contract negotiations with 3rd party vendors regarding privacy issues. 
Take part in the privacy and security risk assessment carried out for our new vendors and maintain the mapping of all data flows in order to identify risks and take mitigation measures.
Play a key support role across the team and step on matters where the business needs assistance on critical projects (e-commerce, products, B2B, HR, back office, marketing, customer support…).
Draft any process, template and guideline necessary to improve Ledger privacy practices.
Supervise the processing of customer and employee data requests and contribute to its automation.
Raise privacy awareness among our employees, in particular by developing our Privacy & Security Champions network. 
Ensure a technological and legal watch to anticipate future regulations and uses of personal data. 
Supervise the intern of the team.

We're making the world of digital assets accessible and secure for everyone. Join the mission. 
Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 25% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of almost 1000 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 5 millions units already sold in 180 countries. 
At Ledger, we embody the values that make us unique: Pragmatism, Audacity, Commitment, Trust and Transparency. Have a look at our Origins video here.
To support our Business in day to day challenges we are looking for a Legal Intern, motivated to join our dynamic Ledger B2C Legal Team and experience an in house legal environment in a diverse and fast-moving high technology-focused environment. In this role you will have the opportunity to support Ledger’s B2C business across a broad range of areas and assist on various important activities across the entire legal team.
Your main responsibilities will be:
Assist on contract management-related and other critical legal processes, third-party on-boarding checks and other administrative tasks.
Draft and negotiate different contracts across a broad range of areas including marketing, sales, procurement, IP licensing and general commercial engagements with third parties.
Support key projects and assist on the launch of new products and services.
Perform legal research tasks.
Assist on disputes and contentious matters.
Depending on the legal team and business needs, you will be prepared to jump in and support across a wide range of areas in an industry that is fast-paced and constantly evolving.
What we are looking for:
You are a trainee lawyer and / or have a DJCE / Master II (BAC+5) in business law or new technologies / multimedia law (ideally with a focus on commercial law, financial law, technology law or distribution law).
You already have previous meaningful internship experience in commercial law.
Background in data privacy and IP law is a big plus.