Product Operations Associate
Job Summary
The role of Product Operations Associate involves managing product offerings within the crypto industry for a prominent finance app. This pivotal position provides a valuable opportunity to gain hands-on experience in crypto product operations and project coordination. You will work collaboratively with diverse teams to enhance operational efficiency and deliver a smooth user experience for cryptocurrency transactions. Your contributions will directly impact millions of users globally by ensuring high-quality product launches across various platforms. Join an innovative and fast-paced team to drive product excellence and take ownership in a dynamic, growth-focused setting.
Responsibilities
- Coordinate the timely release and management of diverse product offerings in the crypto sector
- Liaise with stakeholders to gather and align requirements for successful product delivery
- Implement standard operating procedures with precision to ensure flawless execution of changes
- Identify operational inefficiencies, propose solutions, and proactively address bottlenecks
- Support new product launches and market expansion initiatives
- Serve as the primary point of contact for specific product verticals
- Collaborate with cross-functional teams to prioritize and resolve product issues effectively
- Review customer service escalations and follow up with stakeholders for timely resolutions
- May require weekend and holiday coverage
Requirements
- Effective collaboration skills with individuals at all levels
- Excellent interpersonal, communication, organization, and prioritization abilities
- Strong aptitude for meeting the needs of both technical and non-technical stakeholders
- Detail-oriented with a commitment to delivering high-quality work
- Motivated to troubleshoot problems, drive positive change, and proactively tackle challenges
- Adaptive to change and comfortable in fast-paced, dynamic environments
- Capable of making independent decisions through critical thinking
- Fast learner with a solution-oriented mindset
- Preferred knowledge of crypto trading and experience in operations
Life at the Company
- Encouraged to explore new opportunities in partnership with a talented, ambitious, and supportive team
- Transformational and proactive work environment that fosters innovative solutions
- Internal growth opportunities to enhance personal and professional development
- Collaborative work culture that prioritizes support and teamwork towards common goals
Are you ready to kickstart your future with us?
Benefits
- Competitive salary
- Comprehensive medical insurance with extended coverage options
- Generous annual leave entitlement including special leave for birthday and work anniversary
- Flexibility in working hours and hybrid or remote setups
- Internal mobility program to support individual career advancement
- Company perks, including a crypto visa card upon joining exclusively for employees
About the Company
Founded in 2016, the Company serves a significant customer base and is one of the fastest-growing cryptocurrency platforms globally. With a vision to make cryptocurrency accessible to all, the Company employs a foundation of security, privacy, and compliance in its operations. Committed to driving cryptocurrency adoption through innovation, the Company aims to empower future developers and entrepreneurs within a fairer digital ecosystem.
Note: Personal data provided by applicants will be strictly used for recruitment purposes. Only shortlisted candidates will be contacted.
