Production Support Engineer
Hong Kong
Full time
Office
Compensation is not specified
Role
DevOps
Description
Company Overview:
Galaxy is a leading digital asset and blockchain firm dedicated to facilitating worldwide investment in economic progress through innovative crypto and blockchain solutions. With a vision of enabling the seamless flow of value and ownership, we offer tailored platform solutions across Global Markets, Asset Management, and Digital Infrastructure Solutions. Headquartered in New York City, Galaxy operates globally with a presence in North America, Europe, and Asia.
Core Values:
We are a diverse and dynamic team committed to empowering investors and creators in energizing the global economy. We seek individuals who resonate with our culture of high performance, openness to feedback, and a mission-driven mindset. Our values shape our work ethic and drive us towards success.
- Pursue excellence.
- Empower individuals to be effective through selectivity.
- Operate with alignment and empowering autonomy.
- Welcome transparent disagreement.
- Encourage independent decision-making.
- Foster the formation of elite teams.
Role Summary:
We are looking for an experienced Production Support Engineer to join our team. In this role, you will be integral in maintaining and enhancing the operational efficiency of our cryptocurrency-related services. Your responsibilities will involve providing superior client support, resolving complex issues, and collaborating with development teams to implement necessary improvements.
Key Responsibilities:
- Support various cryptocurrency operations, including client trading, lending, trade settlement, and risk management.
- Monitor system performance and address issues promptly to ensure seamless operations.
- Debug and troubleshoot Java and Python applications.
- Collaborate with development teams to enhance system stability and performance.
- Liaise with global teams for round-the-clock support.
- Document support procedures and maintain support documentation.
- Engage with clients to understand and address their needs effectively.
- Identify areas for system and process improvements.
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related fields.
- Minimum 3 years of experience in production support roles, preferably in financial services.
- Proficient in SQL and either Java or Python.
- Experience in debugging and troubleshooting complex systems.
- Strong attention to detail and commitment to quality.
- Excellent communication skills.
- Track record of delivering outstanding customer service.
- Ability to thrive in a fast-paced environment and manage priorities efficiently.
- Proficiency in English.
Preferred Skills:
- Previous exposure to cryptocurrency or FX trading systems.
- Experience working across different time zones.
- Knowledge of blockchain technology and cryptocurrency protocols.
- Familiarity with DevOps practices and tools.
- Relevant certifications in software development or IT support.
Benefits:
- Competitive salary and discretionary bonus.
- Generous paid time off.
- Comprehensive health benefits for employees and their dependents.
- Access to virtual coaching sessions.
- Daily in-office snacks.
- Opportunities for professional growth in the Crypto industry.
Diversity is a core value at Galaxy, and we are dedicated to providing equal employment opportunities without regard to various characteristics. We accommodate qualified applicants with disabilities, provide reasonable adjustments, and prioritize inclusion in our recruitment processes.
Please contact careers@galaxy.com for any assistance needed during the application process.
Skills Required
Galaxy
Website
galaxycrypto.caCompany size
Not specified
Location
United States
Description
Established in 2020 and guided by a team of visionary, driven, and forward-thinking entrepreneurs. Our unwavering commitment to knowledge acquisition and passion for cutting-edge technologies propel us forward. Join us as we embrace the future, navigate uncharted territories, and together unlock a realm of limitless possibilities.
Sally Xiao
Customer Support (Remote)
Full time
Remote
English and Chinese as working language
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
3、Be proficient in English. With Chinese，Malaysian,Korean and other language skills will be preferred.
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Job duties:
1、Be responsible for receiving users’ inquiries and answering concerns through online customer service tools.
2、Be agile to send feedback of users’ problems, do a good job of collecting and organizing problems.
3、Be proficient in English. With Chinese，Malaysian,Korean and other language skills will be preferred.
4、Have strong business sensitivity, be able to master the basic business after training. With Cryptocurrency related knowledge and experience is preferred.
5、Be thoughtful about daily work and good at finding obstacle points in users’ experience, digging users’ needs, and promoting problem solution and processing optimization.
6、Be adaptive to shift work for both day and night shifts.
Job requirements.
1、Have good logical thinking ,be able to judge the real needs of users.
2、Be enthusiastic about customer service , responsible for customer experience , and be able to provide comprehensive solutions to problems.
3、Be able to adjust communication method effectively according to different users’ requests and needs.
4、Possess self-management skills and be able to work independently in an ever-changing and fast-paced environment.
5、Have good learning ability, be good at discovering and self-summary.
6、Be experienced in providing support to customers by online chat services, email, and tickets.
7、Have good communication skills, good presentation skills, strong affinity, hard-working ability, good pressure-bearing ability.
Payment in Crypto
Sally Xiao
Business Development (Remote)
Full time
Remote
Job Title: Business Development
Job type: Full-time, remoteKey Responsibilities:
1. Develop and execute strategies to grow the derivatives trading user base intarget regions.
2. Build and manage partnerships with institutional clients and key ecosystemplayers.
3. Identify market trends, user needs, and competitor activities to drive productand service enhancements.
4. Collaborate with internal teams to optimize product offerings and campaigns fortarget markets.
Qualifications:
1. Proven experience in business development or sales in the crypto/financialindustry.
2. Strong understanding of derivatives trading and market dynamics.
3. Excellent communication and negotiation skills.
Job type: Full-time, remoteKey Responsibilities:
1. Develop and execute strategies to grow the derivatives trading user base intarget regions.
2. Build and manage partnerships with institutional clients and key ecosystemplayers.
3. Identify market trends, user needs, and competitor activities to drive productand service enhancements.
4. Collaborate with internal teams to optimize product offerings and campaigns fortarget markets.
Qualifications:
1. Proven experience in business development or sales in the crypto/financialindustry.
2. Strong understanding of derivatives trading and market dynamics.
3. Excellent communication and negotiation skills.
Payment in Crypto
den moder
Crypto Community Manager for Telegram
Full time
Remote
Hey everyone!
Our team is looking for a community manager to moderate and actively engage in multiple Telegram groups.
Responsibilities:
Keep chats active
Respond to members questions
Moderate the group
This is a full-time position (8 hours per day) with a salary of $100 per group. We manage multiple groups, so there’s an opportunity to earn more.
Requirements:
High-level English proficiency
Strong knowledge of the crypto space
Payment is in crypto only.
Our team is looking for a community manager to moderate and actively engage in multiple Telegram groups.
Responsibilities:
Keep chats active
Respond to members questions
Moderate the group
This is a full-time position (8 hours per day) with a salary of $100 per group. We manage multiple groups, so there’s an opportunity to earn more.
Requirements:
High-level English proficiency
Strong knowledge of the crypto space
Payment is in crypto only.
Payment in Crypto
Iron Key Capital
Venture Fellow (Part-Time, Remote)
Part time
Remote
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Iron Key Capital
Venture Scout
Full time
Remote
Venture Scout (Part-Time, Remote) - Iron Key Capital
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.
Location: Remote (Global)
About Iron Key Capital:
Iron Key Capital is an investment firm specializing in liquid and venture opportunities in the crypto space. We invest in pre-seed and seed-stage Web3 startups focused on enterprise adoption of utility-driven digital assets. Additionally, we operate a blockchain innovation lab and incubate startups within the Web3 infrastructure sector. Backed by 200+ LPs globally, Iron Key deploys over $1M annually.
Role Overview:
The Venture Fellow program is an 8-week, part-time, remote opportunity designed for individuals eager to develop their skills in venture capital and angel investing. Fellows will gain hands-on experience in early-stage investing, including deal sourcing, due diligence, and pitching investment opportunities.
This program is ideal for aspiring investors, founders, or professionals exploring a career shift into venture capital. Fellows will work closely with seasoned venture capitalists and gain access to Iron Key’s investor community to learn best practices in the field.
Key Responsibilities:
Identify and evaluate early-stage investment opportunities in the Web3 ecosystem.
Conduct market research and due diligence on potential investments.
Collaborate with the Iron Key team on deal sourcing and portfolio management.
Engage with investors and team members to develop investment strategies.
Contribute to thought leadership on topics related to venture capital and Web3 innovation.
Qualifications:
Strong analytical and problem-solving skills to evaluate investment opportunities.
Excellent communication and interpersonal skills for engaging with team members and stakeholders.
Experience in Web3, AI, or related technologies is preferred.
Involvement in startups, entrepreneurial ecosystems, or Web3 communities is a plus.
Aspiring to transition into venture capital or professionalize angel investing skills.
Bonus: Previous experience as a founder or working within early-stage startups.
Program Details:
Duration: 8 weeks (part-time)
Location: Remote
Compensation: Competitive, based on experience
How to Apply:
Submit your application through this link:
https://airtable.com/appfCDlkorF5FL3VZ/pagnjuRX1A7gZjBGc/form
Additional Information:
This program is designed to take the guesswork out of breaking into venture capital or professionalizing angel investing. Successful Fellows may have opportunities to advance into Venture Partner or Core Contributor roles at Iron Key.