Quality Assurance Field Technician - Charlotte

USA
Full time
Remote
Compensation is not specified
Role
QA Engineer
Description

Bitcoin Depot is hiring a Quality Assurance Field Technician within the Charlotte, North Carolina region. This role involves conducting routine inspections, installations, and repairs at existing BTM locations to ensure they are operational and ready for transactions.

We are the largest Bitcoin ATM Network globally, enabling users to buy and sell Bitcoin across numerous BTM and BDCheckout sites.

Recognized for being a top workplace by Atlanta Journal-Constitution in 2021 and 2022, part of the inc 5000, and consecutively listed in the ACG Georgia Fast 40, Bitcoin Depot is now traded on the NASDAQ as BTM.

Responsibilities

  • Travel within the home market up to 75% of the time for BTM inspections, installations, and maintenance.
  • Develop and implement quality assurance protocols.
  • Conduct regular product inspections to uphold BTM standards.
  • Commission and prep BTMs for deployment.
  • Physically install BTMs at approved sites.
  • Manage site-related signage and marketing materials.
  • Carry out ongoing BTM maintenance following company guidelines.
  • Train customers and vendors in person and remotely.
  • Gather merchant and internal data accurately on-site.
  • Develop training materials and operational manuals.
  • Document quality assurance efforts and deliver reports internally.
  • Alert the Tech Support Manager of issue resolutions.
  • Collaborate with team members and tackle assigned tasks.

Qualifications/Experience

  • Charlotte residence is a must.
  • Three years of prior experience in the ATM or BTM sector.
  • Strong interpersonal skills for internal and external rapport.
  • Proficient problem-solving and adherence to protocols.
  • Intermediate knowledge of Microsoft Excel and/or Google Sheets.
  • Capacity to manage multiple tasks swiftly in a dynamic setting.
  • Excellent verbal and written communication skills.

Physical Requirements

  • Capability of bending, climbing, lifting, driving, and more.
  • Ability to lift a minimum of 50 lbs and operate a dolly for equipment transport.

Benefits:

  • Matching 401K
  • Health benefits with company contribution
  • Paid wellness membership
  • Equity incentives
  • Paid time off, holidays, and annual team building events
  • Remote first working environment

Bitcoin Depot affirms non-discrimination policies in hiring, promotion, training, and all facets of employment in compliance with federal, state, and local regulations.

Skills Required
Avatar
Bitcoin Depot
Company size
Not specified
Location
United States
Description
Bitcoin Depot was founded in 2016 with the mission to connect those who prefer to use cash to the broader, digital financial system. Bitcoin Depot provides its users with simple, efficient and intuitive means of converting cash into cryptocurrency. Users can convert cash to cryptocurrencies at Bitcoin Depot’s kiosks and at thousands of name-brand retail locations through BDCheckout.

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Bachelor's degree in Communications, Marketing, or related fields.

5+ years of experience in managing social media strategies for brands.

Strong background in cryptocurrency, blockchain, and web 3.0.

Demonstrated experience in creating and posting content on social media.

Proficient in social media analytics and performance evaluation.

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San Francisco, USA
Full time
Remote
Company Overview:

Circle is a leading financial technology company positioned in the forefront of the evolving internet of money. Facilitating global, instant, and cost-effective value transfer akin to digital data, Circle's innovative infrastructure, including USDC, revolutionizes payments, commerce, and markets. These advancements hold the potential to elevate global economic prosperity and foster greater financial inclusion.

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Circle seeks a passionate and skilled Compliance Tech & Insights Intern to bolster the compliance program through data-driven insights and reporting enhancements. In this pivotal role, you will play a key part in developing top-tier assets to bolster the Global Compliance Program's effectiveness and deliver outstanding performance results. By ensuring data integrity, fostering program insights, and fine-tuning models, you will empower compliance officers to make well-informed decisions crucial to operational success.

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Collaborate with the Compliance Program and Product teams to drive discussions on dashboarding and reporting design for AML, Sanctions, and KYC controls.

Conduct analytics related to BSA/AML compliance controls for regulatory examinations, focusing on tuning and optimizing controls.

Construct self-service dashboards and reports to facilitate consistent, data-informed decision-making processes.

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Multistakeholder: Demonstrate commitment to customers, shareholders, employees, and local communities.

Mindful: Embody respect, active listening, and attention to detail.

Driven by Excellence: Pursue perfection relentlessly, striving for customer success and rejecting mediocrity.

High Integrity: Uphold high moral and ethical standards, fostering open and honest communication and eschewing manipulation and dishonesty.

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Pursuing a degree in Information Science, Computer Science, Engineering, or a related field.

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Demonstrated experience collaborating with various cross-functional leaders to enhance compliance processes and systems.

Adaptability to rapid industry changes and agility to respond promptly to shifting demands.

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Candidates in certain locations may receive day-one PERM sponsorship for this role.

Circle is a proud equal opportunity employer that celebrates diversity and promotes a fair and inclusive workplace. Without bias based on race, religion, nationality, gender, age, marital status, veteran status, or disability, Circle supports the inclusivity and diversity of its team members.

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Europe
Full time
Remote
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Aptitude for fast-paced, collaborative work environments and receptiveness to feedback.

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Willingness to learn and adapt to new workflows to optimize production processes.

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At Improbable, we strive to create an inclusive and diverse environment where individuals can thrive and contribute their best work. Our commitment to a healthy culture and strong values underpins our path to success. We uphold a non-discriminatory approach in all aspects of employment.

If you need any accommodations during the application process or wish to discuss any concerns confidentially, please indicate so in the Additional Information section of your application.