Quality Assurance Field Technician - Manhattan

USA
Full time
Remote
Compensation is not specified
Role
QA Engineer
Description

** :**

Bitcoin Depot is looking for a Quality Assurance Field Technician located in Manhattan, New York, to conduct routine inspections, installations, and repairs at existing BTM locations ensuring online accessibility for transactions.

Bitcoin Depot, renowned as the world's largest Bitcoin ATM Network, enables users to buy and sell Bitcoin across numerous BTM and BDCheckout locations.

Recognized as a top workplace by Atlanta Journal-Constitution for 2021 and 2022, part of inc 5000, and ACG Georgia Fast 40 list for two consecutive years, Bitcoin Depot presently trades on NASDAQ under the ticker symbol BTM.

Roles:

  • Travel up to 75% outside the primary market to service and maintain BTMs.
  • Developing and enacting quality assurance protocols.
  • Conducting routine product inspections and tests to maintain BTM standards.
  • Preparing and installing BTMs while ensuring approved use.
  • Installing associated signage and promotional materials.
  • Sustaining BTMs with regular maintenance and supply replenishment.
  • Training customers and external vendors in-person and remotely.
  • Gathering site-specific merchant and internal data.
  • Generating operational reports and training documentation.
  • Resolving and reporting issues to the Tech Support Manager.
  • Supporting team members and fulfilling assigned duties.

Qualifications/Experience:

  • Residency in the Louisville area is mandatory.
  • Three years of industry experience within the ATM/BTM field.
  • Strong interpersonal skills for customer relations.
  • Methodical problem-solving ability.
  • Mid-level proficiency in Microsoft Excel or Google Sheets.
  • Capacity to manage multiple tasks efficiently in a dynamic setting.
  • Effective verbal and written communication skills.

Physical Requirements:

  • Involves a variety of physical tasks from bending to lifting of up to 50 lbs.
  • Utilization of equipment like dollies for moving BTM machines.

Benefits:

  • 401K Matching
  • Health benefits with company contributions
  • Wellness membership
  • Equity
  • Paid leave & holidays
  • Annual in-person and virtual team building events
  • Remote work environment

Bitcoin Depot ensures equitable employment opportunities for all applicants and employees, upholding a zero-tolerance policy against discrimination based on various factors in accordance with federal, state, and local regulations.

Skills Required
Avatar
Bitcoin Depot
Company size
Not specified
Location
United States
Description
Not specified

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**F&A Team **

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Identify and address project risks and issues effectively.

Facilitate stakeholder communication throughout the project lifecycle to ensure alignment and timely issue resolution.

Create and maintain project documentation.

Conduct business analysis to identify opportunities for process improvements and optimizations.

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Strong data-informed work approach with user-centric focus.

Demonstrated leadership, initiative-taking, and result-oriented practices.

Excellent problem-solving and communication skills.

Strong strategic vision and innovative thinking.

Proficiency in evaluating and implementing digital tools and technologies such as cloud platforms, data analytics, and automation tools.

Experience with AI tools is advantageous.

Previous involvement in Finance transformation arena.

Knowledge of the crypto industry is a plus.

Life @ Crypto.com

Opportunity to think innovatively and work collaboratively with a talented, ambitious, and supportive team.

Proactive and transformative work environment fostering thoughtful and innovative solutions.

Internal growth opportunities to develop new skill sets for personal and professional advancement.

Supportive work culture that encourages cooperation and aid among colleagues.

Unified teamwork to achieve the shared objective of enabling Cryptocurrency adoption.

Embrace work flexibility with flexi-work hours and hybrid or remote setups.

Internal mobility program facilitating career advancement.

Benefits

Competitive salary and annual leave entitlements.

Opportunities for work flexibility, including hybrid or remote setups.

Please note that only shortlisted candidates will be contacted. We may utilize AI tools to support parts of the hiring process, but final decisions will be made by humans. Personal data shared will be used for recruitment purposes only. Crypto.com is an equal opportunities employer committed to diversity and inclusion.

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Full time
Hybrid
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Conduct, devise, and execute testing of security controls pertaining to identity management, key management, and infrastructure in network and cloud setups.

Aid client assurance tasks, including addressing Requests for Proposals (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs).

Recognize and assess trends in client inquiries and offer feedback to internal teams for enhancing documentation and control preparedness.

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A minimum of 8 years' relevant experience in security assurance, audit, compliance, or cloud security engineering.

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Knowledge of cryptographic key management, HSMs, and KMS systems.

Comprehensive understanding of cloud and network security architecture and configuration.

Proven track record in supporting SOC 1, SOC 2, ISO 27001, PCI DSS, or equivalent external audits and assessments.

Exposure to major cloud platforms like AWS, GCP, Azure, and infrastructure-as-code.

Experience in creating client assurance materials, RFP/RFI/DDQ responses, and evidence documentation.

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