Quality Assurance Field Technician - Richmond
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Bitcoin Depot seeks a Quality Assurance Field Technician in the Richmond, Virginia region to oversee inspections, installations, and repairs at existing BTM locations to ensure operational efficiency.
Company Overview:
Bitcoin Depot is a prominent Bitcoin ATM Network with global presence, facilitating Bitcoin transactions at numerous BTM and BDCheckout spots. Recognized as a top workplace by Atlanta Journal-Constitution, an inc 5000 company, and featuring on the ACG Georgia Fast 40 list, we are publicly traded on NASDAQ under BTM.
Responsibilities:
- Travel to perform on-site services for BTMs, with significant travel outside the primary market.
- Establish and manage quality assurance processes and protocols.
- Conduct routine inspections, testing, and maintenance of BTM units.
- Prepare BTMs for installation and complete physical setup at designated locations.
- Conduct supplier training and customer education sessions.
- Compile accurate data and maintain records of quality assurance activities.
- Collaborate with the Tech Support Manager on issue resolution.
- Support team members and perform additional tasks per assignment.
Qualifications/Experience:
- Residency in the Louisville area is mandatory.
- Minimum three years of experience in the ATM or BTM field.
- Strong interpersonal skills for effective customer relations.
- Proficient in Microsoft Excel and/or Google Sheets.
- Ability to manage multiple tasks efficiently in a dynamic setting.
- Excellent written and oral communication skills.
Physical Requirements:
- Capability for physical activities including lifting, bending, climbing, driving, etc.
- Ability to move bulky equipment and lift a minimum of 50 lbs with a dolly.
Benefits:
- 401K Matching
- Health benefits including company contribution towards premiums
- Paid wellness membership
- Equity participation
- Paid time off & holidays
- Annual in-person and virtual team building events
- Remote work possibilities
At Bitcoin Depot, we uphold a policy of equal employment opportunities without discrimination based on race, color, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected characteristic. This policy governs all employment aspects like recruitment, promotion, compensation, and training.
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