Security IT Operation Analyst

We are looking for a dedicated professional to join our team as a Security IT Operations Analyst. This position involves managing, monitoring, and ensuring the security of our IT infrastructure, including advanced cybersecurity tasks. The ideal candidate will excel in both proactive and reactive measures to uphold system functionality, security, and compliance with industry standards, contributing to a sturdy and advanced IT environment.

Responsibilities

• Analyzing and categorizing security events and alerts, providing context to incidents for better threat understanding.
• Conducting data analysis using SIEM tools and multiple data sources to detect malicious activities.
• Deploying and overseeing security controls to safeguard client data and systems in line with CySEC and GDPR requirements.
• Assisting in ICT incident recording and escalation procedures following internal DORA-compliant protocols.
• Contributing to creating automation workflows for security and IT operations, including alert handling, vulnerability management, system monitoring, and routine tasks.
• Offering first-line technical support to internal users for hardware, software, network, and applications.
• Monitoring IT system health and performance to ensure network availability and server stability.
• Performing regular software updates, managing patches, and documenting business continuity incident logs.
• Supporting onboarding and offboarding processes such as device provisioning, access control, and account management.
• Managing backup systems, assisting with ICT risk assessments, and participating in disaster recovery testing.
• Collaborating with third-party vendors and service providers for IT infrastructure and cloud services.
• Ensuring compliance with industry frameworks like GDPR and ISO 27001, as well as operational frameworks like DORA.
• Handling on-call responsibilities as required.

Requirements

• Minimum of 3 years of experience in Information Security, IT Operations, or similar roles.
• Proficiency in SIEM platforms (e.g., Splunk, QRadar, Sentinel), EPP/EDR/XDR, and SOAR solutions.
• Familiarity with monitoring tools and frameworks in Cloud environments (preferably AWS, Azure).
• Knowledge of cybersecurity frameworks (e.g., ISO 27001, NIST), endpoint protection, and phishing awareness.
• Experience in designing and developing automation workflows for SecOps and ITOps tasks using SOAR tools or scripting languages.
• English fluency is mandatory; knowledge of Greek is advantageous.

Technical Competencies

• Ability to efficiently troubleshoot, escalate, and resolve system or security incidents.
• Demonstrated capability to identify opportunities for process enhancements and implement automation to improve workflows.

Soft Skills

• Highly motivated, detail-oriented, and able to work independently or collaboratively in a team setting.
• Strong problem-solving abilities and adept at prioritizing tasks in high-pressure scenarios.
• Reliable, proactive, and committed to maintaining confidentiality, security, and compliance.

Education and Certifications

• Bachelor’s degree in Computer Science, Information Security, or a related field.
• Relevant IT/Security certifications (e.g., CompTIA Security+, CEH, CySA+, or equivalent) are highly desirable.
• Cloud-related certifications (AWS/Azure Fundamentals) are a strong plus.