Senior Customer Support Agent / KL, Malaysia
Malaysia
Full time
Hybrid
Compensation is not specified
Role
Customer service
Description
Dapper Labs is seeking an enthusiastic team member to join their Global Customer Support team, focusing on assisting users with Dapper Wallets and collectible experiences. The desired individual should possess a solid understanding of educating online consumers in a developing field, displaying high engagement, adaptability, and quick decision-making capabilities. The candidate should also demonstrate a keen interest in resolving complex issues, addressing concerns for both collectors and internal teams. Experience in crypto, startups, email, chat, and messaging support is valued for delivering top-notch service to users.
Responsibilities:
- Efficiently handle a variety of support requests from different user groups, including mainstream users, developers, and technology enthusiasts.
- Advocate for the collector’s needs within the organization to ensure feedback and issues are addressed promptly.
- Collaborate with various teams to proactively test new product developments and preempt potential support challenges.
- Enhance support documentation and internal processes to reduce the workload and provide uninterrupted experiences for collectors.
Requirements:
- Prior customer success experience of at least 3 years, specifically in engaging online consumers, preferably within the crypto or startup sectors.
- Strong written and verbal communication skills with a high proficiency in English.
- Proficiency in CRM tools like Zendesk and working in fast-paced support environments managing email and chat queues.
- Ability to absorb and retain a vast amount of evolving details and derive satisfaction from connecting the dots.
- Ideal if already involved in the crypto and web3 community, possess knowledge of the cryptocurrency space, or have experience in new-tech domains.
Candidates must be prepared for a flexible schedule, catering to a global audience, which includes non-traditional working hours, weekends, and holidays. This role is based in the Kuala Lumpur, Malaysia office.
Dapper Labs leverages blockchain technology to create seamless, secure, and enjoyable web3 experiences. Since its establishment in 2018, Dapper Labs has empowered enthusiasts by involving them in their favorite brands, fostering vibrant interactive communities, and offering pathways for them to become creators themselves. Dapper Labs is recognized for the Dapper Platform and renowned digital video collectibles, including NBA Top Shot, NFL All Day, UFC Strike, and LaLiga Golazos. In addition, notable investors and partners include influential entities in various industries.
For further details on Dapper Labs, including benefits and perks, candidates can visit the career page directly.
Skills Required
Dapper Labs
Website
Not specified
Company size
Not specified
Location
United States
Description
Dapper Labs uses the power of play to deliver blockchain-based experiences and digital collectibles that are made for you and ready for the real world.
Young Moghul
US Based Customer Support Associate
Florida, USA
Florida, USA
Full time
Hybrid
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Karen Tan
Member Relations Executive
Singapore
Singapore
Full time
Office
Job Description:
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Greet and welcome guests to club
Perform check in and check out of incoming guests
Issue locker keys and gym cards access
Attend to phone calls
Maintain towel records of guests and ensure hotel towels are returned
Handle guests' enquiries and requests as needed
Email clients on events
Perform receptionist duties
Perform any other ad-hoc duties as assigned
Job Requirements:
Customer service oriented
Able to work on noon shift on weekends and/or public holidays
Enjoy interaction with guests
Pleasant disposition
Problem solving skills
Team player who takes initiative in accomplishing all assigned tasks
Willing to go the extra mile for guests
Please email your latest cv to enquiry@1stchoicerecruit.com to apply. We regret that only shortlisted candidates will be contacted. Thank you.
Ambere Reeves
Digital Marketing
Full time
Remote
We are seeking a highly motivated and skilled Digital Marketing Specialist to join our team. The ideal candidate will have a strong background in sales and marketing, excellent customer service skills, accounting knowledge, and expertise in consulting services.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Develop and implement digital marketing strategies to drive online visibility, traffic, and conversion
- Manage social media channels and create engaging content to attract target audience
- Analyze campaign performance and provide recommendations for optimization
- Collaborate with cross-functional teams to ensure alignment of marketing initiatives
- Provide consultative guidance to internal stakeholders on best practices for digital marketing
Required Skills:
- Demonstrated experience in sales and marketing
- Strong understanding of customer service principles
- Knowledge of accounting principles preferred
- Ability to provide consulting services to guide strategic decision-making
- Excellent communication and interpersonal skills
- Proficiency in digital marketing tools and platforms
If you are passionate about digital marketing, thrive in a dynamic environment, and possess the required skills, we encourage you to apply for this exciting opportunity.
Nick Franklin
SMM manager (for Lending Defi)
Full time
Remote
Hi, I am Nick and decided to launch new lending Defi, we are looking for an experienced SMM manager.
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Requirements:
-very good at English
-good at marketing using social media
-customer service in telegram and discord
-3+ years experience
-able to have phone call and video call
My TG: https://t.me/NickLFranklin
Payment in Crypto
Celeste Samsodien
Business Developer
Full time
Remote
Role Summary
Our Client requires a Business Development Executive with Crypto Experience for this full time 100% remote position.
Description:
KEY Difference Labs (KDL) is a premier blockchain accelerator based in Dubai, offering tailored support for startups across early and mature stages of development. Through its incubation and accelerator programs, KDL provides mentorship, resources, and strategic guidance to help projects succeed in the web3 ecosystem. With a focus on building lasting relationships, KDL connects startups with key industry players, including venture capital, technology providers, and exchanges.
Responsibilities:
Building Strategic Partnerships*: Identifying and cultivating relationships with industry leaders, technology providers, VCs, and other key stakeholders to enhance the accelerator's offerings and expand its network.
Recruiting Startups*: Actively reaching out to and engaging with promising startups, convincing them to join KDL's programs by showcasing the unique value and opportunities the accelerator provides.
*Securing Event Sponsorships*: Developing and pitching sponsorship opportunities for KDL's events, targeting companies and organizations that align with the accelerator’s mission and ensuring they receive value from their sponsorship.
This role is crucial for driving growth, expanding KDL's influence in the web3 ecosystem, and ensuring the success of its programs and events.
Qualification & Experience:
Bachelor’s degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain).
MBA or advanced degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain), could be considered as an advantage.
Proven record of generating leads and exceeding sales targets in a competitive environment.
Demonstrated ability to build strong relationships and inspire trust with clients.
Deep understanding of the cryptocurrency and blockchain landscape, including market trends, technologies, and regulatory environments.
Application Process:
Send your CV with reference
BDE/KDW
in the subject line to tara@kimcharris.com
Our Client requires a Business Development Executive with Crypto Experience for this full time 100% remote position.
Description:
KEY Difference Labs (KDL) is a premier blockchain accelerator based in Dubai, offering tailored support for startups across early and mature stages of development. Through its incubation and accelerator programs, KDL provides mentorship, resources, and strategic guidance to help projects succeed in the web3 ecosystem. With a focus on building lasting relationships, KDL connects startups with key industry players, including venture capital, technology providers, and exchanges.
Responsibilities:
Building Strategic Partnerships*: Identifying and cultivating relationships with industry leaders, technology providers, VCs, and other key stakeholders to enhance the accelerator's offerings and expand its network.
Recruiting Startups*: Actively reaching out to and engaging with promising startups, convincing them to join KDL's programs by showcasing the unique value and opportunities the accelerator provides.
*Securing Event Sponsorships*: Developing and pitching sponsorship opportunities for KDL's events, targeting companies and organizations that align with the accelerator’s mission and ensuring they receive value from their sponsorship.
This role is crucial for driving growth, expanding KDL's influence in the web3 ecosystem, and ensuring the success of its programs and events.
Qualification & Experience:
Bachelor’s degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain).
MBA or advanced degree in Business, Finance, or a related field (e.g. Accounting, Marketing, Blockchain), could be considered as an advantage.
Proven record of generating leads and exceeding sales targets in a competitive environment.
Demonstrated ability to build strong relationships and inspire trust with clients.
Deep understanding of the cryptocurrency and blockchain landscape, including market trends, technologies, and regulatory environments.
Application Process:
Send your CV with reference
BDE/KDW
in the subject line to tara@kimcharris.com