Senior Data Analyst - Chatbot
Asia +2
Full time
Hybrid
Compensation is not specified
Role
Data Analyst
Description
Responsibilities
- Plan, design, deliver, and promote the Customer Service bot data analysis
- Establish an efficient analysis and reporting system to help internal teams interpret key metrics, identify weaknesses, and propose actionable steps
- Work closely with various teams like PM, data engineering, and Customer Service operations to meet product goals
- Regularly assess customer service bot KPIs and user cases to derive insightful information for enhancing products and operations
Requirements
- Over 5 years of experience; Bachelor’s degree or higher in a quantitative or engineering discipline with relevant professional work experience
- Strong analytical and communication skills
- Proficiency in common analytical tools like SQL, R, and Python
- Hands-on experience with at least one data visualization tool (such as Tableau, Qlik, PowerBI)
- Familiarity with managing large datasets and big data technologies like Hadoop, Spark, Presto, Hive
- Ability to collaborate with cross-functional teams to gather requirements and prioritize tasks
- Strong business acumen and logical thinking with the capability to synthesize information and identify patterns
- Previous experience in customer service data analysis and AI bot analysis is advantageous
Benefits
- Get involved in shaping the future with the world’s foremost blockchain ecosystem
- Engage with top talent in a global organization focusing on users with a flat hierarchy
- Manage unique, fast-paced projects autonomously in an innovative setting
- Excel in a performance-oriented workplace offering career progression and continuous learning
- Competitive salary and company benefits
- Remote work arrangements available (subject to business team requirements)
Equality Commitment
- Binance is dedicated to promoting diversity within the workforce as a core driver of success
Skills Required

Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified