Senior Data Analyst - Chatbot

Status
Asia +2
Full time
Hybrid
Compensation is not specified
Role
Data Analyst
Description

Responsibilities

  • Plan, design, deliver, and promote the Customer Service bot data analysis
  • Establish an efficient analysis and reporting system to help internal teams interpret key metrics, identify weaknesses, and propose actionable steps
  • Work closely with various teams like PM, data engineering, and Customer Service operations to meet product goals
  • Regularly assess customer service bot KPIs and user cases to derive insightful information for enhancing products and operations

Requirements

  • Over 5 years of experience; Bachelor’s degree or higher in a quantitative or engineering discipline with relevant professional work experience
  • Strong analytical and communication skills
  • Proficiency in common analytical tools like SQL, R, and Python
  • Hands-on experience with at least one data visualization tool (such as Tableau, Qlik, PowerBI)
  • Familiarity with managing large datasets and big data technologies like Hadoop, Spark, Presto, Hive
  • Ability to collaborate with cross-functional teams to gather requirements and prioritize tasks
  • Strong business acumen and logical thinking with the capability to synthesize information and identify patterns
  • Previous experience in customer service data analysis and AI bot analysis is advantageous

Benefits

  • Get involved in shaping the future with the world’s foremost blockchain ecosystem
  • Engage with top talent in a global organization focusing on users with a flat hierarchy
  • Manage unique, fast-paced projects autonomously in an innovative setting
  • Excel in a performance-oriented workplace offering career progression and continuous learning
  • Competitive salary and company benefits
  • Remote work arrangements available (subject to business team requirements)

Equality Commitment

  • Binance is dedicated to promoting diversity within the workforce as a core driver of success
Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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