Senior Product Manager, AI Transformation

Our Product Management team is responsible for overseeing product initiatives from concept to launch, driving product impacts and introducing new features across our global operations. Working in close collaboration with a range of cross-functional team members including engineers, designers, analysts, and marketers, the team is dedicated to delivering exceptional products and features.

Responsibilities:

• Roll out AI-powered features to production, including conversational AI, intelligent onboarding, smart trading assistants, and automated compliance workflows
• Lead diverse cross-functional teams comprising ML engineers, data scientists, designers, and backend engineers to execute end-to-end AI product deliveries
• Evaluate and implement LLM/GenAI capabilities into product experiences, ensuring a balance between innovation speed and compliance
• Establish internal AI enablement guidelines to enhance the adoption of AI tools across product, engineering, and operations teams
• Define success metrics for AI features through engagement, cost reduction, resolution rate, and NPS metrics, conducting thorough A/B tests
• Manage relationships with AI/ML infrastructure vendors, annotation services, and model suppliers
• Provide updates to senior leadership regarding the progress, ROI, and strategic direction of AI transformation

Requirements:

• Minimum of 10 years of product management experience, with at least 3 years leading AI/ML product initiatives in production
• Demonstrated track record of successfully launching AI products on a large scale, such as chatbots, recommendation systems, NLP features, and intelligent automation products
• In-depth knowledge of LLMs, prompt engineering, RAG architectures, fine-tuning, and evaluation frameworks, with the ability to engage in technical conversations with ML engineers
• Experience with conversational AI platforms like Dialogflow, Rasa, and custom LLM-based agents, and proficiency in evaluating their performance
• Strong ability to translate vague AI opportunities into specific product specifications, build-or-buy decisions, and phased rollout plans
• Proficient in working with SQL, analytics dashboards, and experiment design, possessing strong data intuition
• Previous experience in fintech, crypto, or high-compliance environments is advantageous
• Demonstrated ability to influence and align senior stakeholders, including C-suite executives, engineering leads, and compliance, on AI adoption strategies
• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree in AI/ML is a plus but not required, as delivered products are more critical

Benefits:

• Competitive salary
• Comprehensive medical insurance with extended coverage for dependents
• Generous annual leave entitlement, including birthday and work anniversary leave
• Flexibility in work arrangements, offering flexi-work hours and hybrid or remote setups
• Internal mobility program for career advancement opportunities
• Additional perks such as a company visa card

About Us:

Founded in 2016, we serve over 80 million customers globally and are a rapidly growing cryptocurrency platform. Our vision is to make cryptocurrency accessible to everyone and to foster a more equitable digital ecosystem through innovation.

We are dedicated to creating an inclusive environment and value diversity in our team. Personal data shared by applicants will be used solely for recruitment purposes, and only shortlisted candidates will be contacted.