Senior Program Manager, Research

About us:

Circle operates in the financial technology sector, centered on the rising internet of money, facilitating value transfer akin to digital data in a global, rapid, and cost-effective manner compared to traditional settlement systems. Our pioneering internet layer presents unprecedented opportunities for payments, commerce, and markets, fostering global economic prosperity and inclusivity. Through our infrastructure, including USDC, a blockchain-based dollar, entities, institutions, and developers can leverage these advancements to capitalize on the significant junction in the fusion of money and technology.

What you'll join:

At Circle, transparency and stability underpin our operations. As we extend our footprint globally, prioritizing agility and productivity drives our success, guided by core values such as Multistakeholder, Mindfulness, Driven by Excellence, and High Integrity. Our workforce, known as Circlers, thrives in a virtual environment where unified efforts propel team accomplishments. We cultivate a flexible, diverse workspace that fosters innovation and inclusivity.

Your responsibilities:

Circle seeks a Senior Program Manager, Research (RPM) to invigorate the impact of our research teams. As the RPM, you will set the framework, conduct operational and team-wide programs, establish and enlarge research recruitment processes supporting team expansion. This role mandates experience in project, program, and recruiting management, alongside a comprehensive understanding of research's role in product design and development.

Key areas you'll focus on:

• Spearheading initiatives to enhance team efficacy and impact through operational enhancements
• Cultivating a culture of user research
• Collaborating and aligning with stakeholders to enhance research team efficiency and documentation
• Supporting research strategies through collaboration with researchers and cross-functional teams
• Offering recruitment strategies to engage target audiences effectively
• Collaborating with various teams to uphold and administer participant databases for research
• Setting up recruiting frameworks to target the appropriate audience
• Establishing expertise in research ops management
• Contributing to evolving UX practices and processes in alignment with our growth, supporting technological enhancement across product squads through varied research methodologies.

Alignment with our core values:

• Multistakeholder: Demonstrating loyalty and commitment to customers, shareholders, employees, communities.
• Mindful: Embodying respect, attentive listening, and attention to detail.
• Driven by Excellence: Fueled by our mission and customer success, pursuing excellence relentlessly.
• High Integrity: Upholding honesty in communication, and high ethical standards, rejecting deception and intolerance.

Qualifications you bring to Circle:

• Possession of at least 7 years in research and participant management or a similar applicable field
• Executing operational programs end-to-end, ensuring scalability for growth
• Building meaningful relationships with peers, senior stakeholders, and cross-functional teams
• Leading participant recruiting efforts efficiently
• Strong communication skills tailored for diverse stakeholders
• Mentoring and guiding fellow researchers and engaging in cross-business impact
• Proficiency in metrics and reporting for scheduling and candidate experience evaluation.
• Knowledge/experience in finance, procurement, and vendor management.
• Educational background in Bachelors, Masters, or equivalent.

Additional Notes:

• This role is open for qualified candidates to receive day-one PERM sponsorship.
• Circle strives to establish an inclusive financial future, integrating compensation ranges based on merit, accompanied by various factors.
• Starting environment contains competitive compensations, bonuses, equity, and benefits package, alongside additional perks as discretionary vacation, paid sick leave, and holidays.
• Circle is strongly committed to diversity and equal opportunity for all applicants.

We comply with the regulations of the E-Verify Program in specific locations, as mandated by applicable law.