Senior Technical Customer Support (411)
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Want to advance your international career to the next level?
We've got your back!
Ubiminds, a people-centric company certified by Great Place to Work, collaborates with American software product organizations to expand their development capabilities. We source and assemble the top 5% talent from Brazil to support their Latin America strategy, offering a tailored mix of staff augmentation and employer-of-record services.
One of our clients operates a SaaS platform specializing in innovative cloud cost management and FinOps.
Their platform aggregates billing and usage data from various cloud, SaaS, and PaaS providers, categorizes it in real-time based on clients' business structures, and enables them to analyze it at any time or resource granularity level. This equips them with insights to make well-informed business decisions.
This opportunity is not just about advancing your international career but also a chance to work in an innovative company.
Responsibilities:
- Act as the key technical support contact for customer-reported issues related to the CloudZero product suite, covering integrations with AWS, GCP, Azure, MongoDB, and Datadog.
- Develop expertise on cloud cost sources and the FinOps/cloud cost management landscape.
- Manage support requests efficiently, prioritize critical issues, ensure adherence to SLAs, and guide colleagues on effective queue management.
- Identify, document, and escalate bugs in collaboration with Product and Engineering teams.
- Lead communication with customers and internal teams during significant incidents, working closely with Engineering, Customer Success, and other stakeholders for prompt resolution.
- Collaborate across departments to advocate for customer requirements and enhance the product experience.
- Drive projects within the department that align with team, department, and company objectives.
- Support and mentor team members through training sessions and on-the-job assistance.
Requirements:
Mandatory Skills:
- Advanced/Fluent proficiency in English with strong verbal and written communication skills.
- 4+ years of experience in senior technical support or support engineering roles for B2B SaaS products.
- Hands-on experience supporting cloud services, particularly AWS; familiarity with GCP and Azure is a bonus.
- Proficient in utilizing support tools such as browser developer tools, application logs, and performance management tools like Datadog or New Relic.
- Ability to query relational databases (e.g., SQL) for troubleshooting and analysis.
- Experience in debugging API calls and scripts, especially in Python.
- Strong problem-solving skills, attention to detail, and capability to manage multiple tasks effectively.
Benefits:
- Integration within a product-focused company, receiving the same treatment as full-time employees.
- Comprehensive back-office support including career guidance, HR, and concierge services.
- Remote-first policy with opportunities for growth and engagement with other tech professionals.
- Provided MacBook for work.
- Access to educational resources for improving English proficiency.
- Candidate Referral bonus scheme.
- On-site facility access for those who prefer working in the office, with weekly amenities like massages, snacks, beverages, and games.
Hiring Process:
- Initial discussion with a Tech Recruiter.
- Detailed interview with the Tech Recruiter focusing on the job requirements.
- Client-specific interview process (varies).
- Job offer stage.
Skills Required
Ubiminds
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
ghed santos
Founding Head of Engineering
San Francisco, USA
San Francisco, USA
Full time
Remote
About The Project:The project is a venture-backed stealth mode project having raised $2 million and building a Social Intelligence Engine designed to power smarter, faster crypto trading. We're combining advanced data infrastructure and real-time intelligence to unlock new trading possibilities. About the Role:We're looking for a tech-savvy, investor-facing leader with an engineering background to represent us on the frontlines. This is not a research role it's about amplifying our voice, building relationships, and being the bridge between our technology and the world. Key Responsibilities:1）Represent us externally at hackathons, pitch events, conferences, and investor meetings.2）Be our lead evangelist clearly explaining our tech vision to both technical and non-technical audiences.3）Drive fundraising efforts with compelling presentations, clear strategy narratives, and investor Q&A.4）Partner closely with engineering/product to demo the platform, shape the roadmap, and turn market feedback into action. Requirements:1）Strong engineering background (AI, blockchain, data infrastructure, or similar).2）Proven experience in investor-facing roles, including fundraising and pitching.3）Excellent presentation and communication skills, with a track record of representing projects publicly.4）Experience participating in or leading hackathons, demos, and tech events.5）Understanding of consumer behavior data in gaming and apps is a plus.6）Familiarity with Web3, crypto, and developer communities. Compensation:Competitive salary + equity + team token + and performance-based incentives.
Payment in Crypto
Сrypto.com
Product Manager, Cash & Transfers
Singapore
Singapore
Full time
Hybrid
Our Product Management team is responsible for driving product initiatives throughout the entire lifecycle, making significant impacts by launching products and features across our global operations. Working closely with engineers, designers, analysts, marketers, and other team members, we aim to deliver outstanding products to the market.
We are seeking Product Managers to lead product initiatives from concept to launch. This role offers a unique opportunity for individuals with a strategic vision to oversee a transformative platform that revolutionizes financial practices. As a Product Manager, you will play a key role in driving impact and introducing new products and features globally. Collaboration with diverse team members will be essential in delivering exceptional products and features to users.
Job Responsibilities
Develop and maintain the team's roadmap, milestones, and strategic priorities, ensuring alignment
Create product features, draft specifications, conduct user studies, incorporate feedback, coordinate test plans with QA, manage backlogs, and deliver products/features promptly
Engage with customers through interviews to build empathy and address their needs effectively
Prioritize initiatives and projects based on strategic objectives, evaluating necessary tradeoffs
Conduct market research and analysis to inform product decisions
Act as a representative for the team in cross-functional communications and coordinate specific features within product lines
Job Requirements
Employ a data-informed approach while maintaining a user-centric focus
Possess a strong passion for developing user-friendly products and enhancing customer experiences
Demonstrate experience in launching and refining successful software or financial products on a large scale
Exhibit leadership capabilities, taking the lead, generating results, and challenging boundaries as required
Collaborate effectively with diverse teams including designers, engineers, QA, marketing, compliance, and growth teams
Hold a Bachelor's degree or equivalent experience in a relevant field
Preferably have domain expertise in banking systems or crypto transfers
Approach work with humility and foster positive relationships with colleagues
We are seeking Product Managers to lead product initiatives from concept to launch. This role offers a unique opportunity for individuals with a strategic vision to oversee a transformative platform that revolutionizes financial practices. As a Product Manager, you will play a key role in driving impact and introducing new products and features globally. Collaboration with diverse team members will be essential in delivering exceptional products and features to users.
Job Responsibilities
Develop and maintain the team's roadmap, milestones, and strategic priorities, ensuring alignment
Create product features, draft specifications, conduct user studies, incorporate feedback, coordinate test plans with QA, manage backlogs, and deliver products/features promptly
Engage with customers through interviews to build empathy and address their needs effectively
Prioritize initiatives and projects based on strategic objectives, evaluating necessary tradeoffs
Conduct market research and analysis to inform product decisions
Act as a representative for the team in cross-functional communications and coordinate specific features within product lines
Job Requirements
Employ a data-informed approach while maintaining a user-centric focus
Possess a strong passion for developing user-friendly products and enhancing customer experiences
Demonstrate experience in launching and refining successful software or financial products on a large scale
Exhibit leadership capabilities, taking the lead, generating results, and challenging boundaries as required
Collaborate effectively with diverse teams including designers, engineers, QA, marketing, compliance, and growth teams
Hold a Bachelor's degree or equivalent experience in a relevant field
Preferably have domain expertise in banking systems or crypto transfers
Approach work with humility and foster positive relationships with colleagues
Сrypto.com
Product Manager, Cash & Transfers
Hong Kong
Hong Kong
Full time
Hybrid
Our Product Management team is responsible for driving product initiatives from their conception through to execution, making crucial impacts and successfully launching products and features on a global scale. We closely collaborate with a diverse range of team members, including engineers, designers, analysts, marketers, and various cross-functional teams, to deliver exceptional features and products.
We are seeking Product Managers who can lead product initiatives from inception to execution, offering a unique chance to shape and oversee an innovative platform that aims to revolutionize the financial landscape. This role allows you to drive significant impacts and introduce products and features globally, working closely with diverse team members to consistently deliver outstanding results.
Job Responsibilities
Develop and maintain the team’s roadmap, milestones, and strategic priorities, ensuring smooth progress
Define features, draft product specifications, conduct user studies, incorporate feedback, create test plans with QA, manage backlog, and deliver products/features within set timelines
Engage with customers through interviews to build empathy and ensure their needs are met
Appropriately prioritize initiatives and projects, making necessary tradeoffs
Conduct market research and analysis
Represent the team in communication with cross-functional teams and manage specific product features
Job Requirements
Adopt a data-informed approach with a user-centered perspective
Have a strong interest in creating exceptional customer-facing products and experiences
Previous experience in successfully launching and iterating on software or financial products at scale
Demonstrate leadership qualities, taking initiative, achieving results, and pushing boundaries when required
Ability to collaborate effectively with designers, engineers, QA, Marketing, compliance, and growth teams
Hold a Bachelor's degree or equivalent experience
Preferred domain knowledge in banking systems or crypto transfers
Bring humility to your work and interactions with others
We are seeking Product Managers who can lead product initiatives from inception to execution, offering a unique chance to shape and oversee an innovative platform that aims to revolutionize the financial landscape. This role allows you to drive significant impacts and introduce products and features globally, working closely with diverse team members to consistently deliver outstanding results.
Job Responsibilities
Develop and maintain the team’s roadmap, milestones, and strategic priorities, ensuring smooth progress
Define features, draft product specifications, conduct user studies, incorporate feedback, create test plans with QA, manage backlog, and deliver products/features within set timelines
Engage with customers through interviews to build empathy and ensure their needs are met
Appropriately prioritize initiatives and projects, making necessary tradeoffs
Conduct market research and analysis
Represent the team in communication with cross-functional teams and manage specific product features
Job Requirements
Adopt a data-informed approach with a user-centered perspective
Have a strong interest in creating exceptional customer-facing products and experiences
Previous experience in successfully launching and iterating on software or financial products at scale
Demonstrate leadership qualities, taking initiative, achieving results, and pushing boundaries when required
Ability to collaborate effectively with designers, engineers, QA, Marketing, compliance, and growth teams
Hold a Bachelor's degree or equivalent experience
Preferred domain knowledge in banking systems or crypto transfers
Bring humility to your work and interactions with others
Сrypto.com
(Senior) Product Manager, Sports
Hong Kong
Hong Kong
Full time
Hybrid
The Product Management team is responsible for driving product initiatives from inception through execution, impacting and launching products/features globally. Collaboration with engineers, designers, analysts, marketers, and other teams is crucial to deliver exceptional features and products.
Responsibilities:
Develop and maintain the team's roadmap, milestones, and dependencies aligning with strategic priorities
Define features, write product specifications, conduct user studies, iteratively improve based on feedback, create test plans, manage backlog, and ensure timely product launches
Conduct interviews and engage with customers to understand and address their needs effectively
Prioritize projects, make tradeoffs as necessary, and oversee initiatives with leadership
Conduct market research and analysis to inform product decisions
Represent the team in communications with cross-functional teams
Manage specific features within product lines and serve as a sports expert internally
Requirements:
Essential deep knowledge of the sports domain
Previous experience in sports is advantageous
Bachelor's degree or equivalent practical experience
Data-driven approach with a user-centric mindset
Passion for developing user-friendly products
Experience in successfully launching and iterating on software or financial products at scale
Demonstrated leadership abilities, proactivity, and results-driven mindset
Strong collaboration skills with diverse team members
Approach work and interactions with humility
Life @Company:
Encouraged to think innovatively and strive for new opportunities in a supportive team environment
Active and forward-thinking working culture fostering creative solutions
Opportunities for personal and professional growth development through new skill sets
Supportive workplace culture with colleagues helping and backing each other
Collaborative team environment to achieve mutual goals for widespread cryptocurrency adoption
Benefits:
Competitive salary
Comprehensive medical insurance package for self and dependents
Generous annual leave including birthday and work anniversary bonuses
Flexible work arrangements including remote options
Internal mobility program for diverse career development opportunities
Additional work perks provided by the Company
About:
Established in 2016, Company serves a vast customer base globally and aims to accelerate cryptocurrency adoption as the world's fastest-growing platform. Committed to security, privacy, and compliance, Company supports innovation to empower individuals in building a fairer digital ecosystem.
Company is an equal opportunity employer committed to promoting diversity and inclusive opportunities. We value a range of backgrounds, perspectives, and skills that enrich our team. Personal data shared by applicants will only be used for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.
Responsibilities:
Develop and maintain the team's roadmap, milestones, and dependencies aligning with strategic priorities
Define features, write product specifications, conduct user studies, iteratively improve based on feedback, create test plans, manage backlog, and ensure timely product launches
Conduct interviews and engage with customers to understand and address their needs effectively
Prioritize projects, make tradeoffs as necessary, and oversee initiatives with leadership
Conduct market research and analysis to inform product decisions
Represent the team in communications with cross-functional teams
Manage specific features within product lines and serve as a sports expert internally
Requirements:
Essential deep knowledge of the sports domain
Previous experience in sports is advantageous
Bachelor's degree or equivalent practical experience
Data-driven approach with a user-centric mindset
Passion for developing user-friendly products
Experience in successfully launching and iterating on software or financial products at scale
Demonstrated leadership abilities, proactivity, and results-driven mindset
Strong collaboration skills with diverse team members
Approach work and interactions with humility
Life @Company:
Encouraged to think innovatively and strive for new opportunities in a supportive team environment
Active and forward-thinking working culture fostering creative solutions
Opportunities for personal and professional growth development through new skill sets
Supportive workplace culture with colleagues helping and backing each other
Collaborative team environment to achieve mutual goals for widespread cryptocurrency adoption
Benefits:
Competitive salary
Comprehensive medical insurance package for self and dependents
Generous annual leave including birthday and work anniversary bonuses
Flexible work arrangements including remote options
Internal mobility program for diverse career development opportunities
Additional work perks provided by the Company
About:
Established in 2016, Company serves a vast customer base globally and aims to accelerate cryptocurrency adoption as the world's fastest-growing platform. Committed to security, privacy, and compliance, Company supports innovation to empower individuals in building a fairer digital ecosystem.
Company is an equal opportunity employer committed to promoting diversity and inclusive opportunities. We value a range of backgrounds, perspectives, and skills that enrich our team. Personal data shared by applicants will only be used for recruitment purposes. Kindly note that only shortlisted candidates will be contacted.
Сrypto.com
CRM MarTech Manager (User Acquisition Focus)
Melbourne, Australia
Melbourne, Australia
Full time
Hybrid
About the Role
We are in search of a highly skilled and creative individual to fill the position of CRM MarTech Manager within our dynamic team. Reporting directly to the CRM Martech & Projects Director, the chosen candidate will have a crucial role in implementing our CRM strategies, starting from defining business requirements to final execution.
As an integral part of the CRM team, the CRM MarTech Manager will collaborate closely with marketing, product, data, growth, and tech teams to drive meaningful engagements. This role offers the opportunity to work on CRM applications that significantly impact user engagement and retention on the platform, providing exposure to project management, growth strategy, and data analytics.
Responsibilities
Collaborate with stakeholders to develop CRM strategies that improve customer experience and retention.
Utilize customer data and insights to guide campaigns and initiatives.
Manage the overall CRM function, overseeing project development from inception to completion.
Work with development teams to estimate work efforts, establish milestones, and allocate resources.
Coordinate with cross-functional stakeholders to define technical requirements accurately and ensure timely project delivery.
Effectively communicate project status, potential roadblocks, and key deliverables to internal and external stakeholders.
Assist in planning and quality assurance for data tracking events and integration projects.
Maintain up-to-date project documentation to ensure project milestones are met.
Act as the communication point between internal teams and external vendors.
Requirements
Minimum of 4 years of experience in managing customer data platforms (CDP) with a focus on Growth.
Hands-on expertise with CDP encompassing retention, acquisition, experimentation, data visualization tools, and data warehouses.
Proficiency in API requirements and liquid scripting for campaign automation and dynamic personalization.
Strong analytical skills for querying complex datasets using SQL.
Ability to translate CRM requirements into Product Requirement Documents (PRDs).
Proficient in project management tools, methodologies, and best practices.
Self-motivated with a proactive attitude, always seeking innovative solutions to overcome challenges with minimal supervision.
We are in search of a highly skilled and creative individual to fill the position of CRM MarTech Manager within our dynamic team. Reporting directly to the CRM Martech & Projects Director, the chosen candidate will have a crucial role in implementing our CRM strategies, starting from defining business requirements to final execution.
As an integral part of the CRM team, the CRM MarTech Manager will collaborate closely with marketing, product, data, growth, and tech teams to drive meaningful engagements. This role offers the opportunity to work on CRM applications that significantly impact user engagement and retention on the platform, providing exposure to project management, growth strategy, and data analytics.
Responsibilities
Collaborate with stakeholders to develop CRM strategies that improve customer experience and retention.
Utilize customer data and insights to guide campaigns and initiatives.
Manage the overall CRM function, overseeing project development from inception to completion.
Work with development teams to estimate work efforts, establish milestones, and allocate resources.
Coordinate with cross-functional stakeholders to define technical requirements accurately and ensure timely project delivery.
Effectively communicate project status, potential roadblocks, and key deliverables to internal and external stakeholders.
Assist in planning and quality assurance for data tracking events and integration projects.
Maintain up-to-date project documentation to ensure project milestones are met.
Act as the communication point between internal teams and external vendors.
Requirements
Minimum of 4 years of experience in managing customer data platforms (CDP) with a focus on Growth.
Hands-on expertise with CDP encompassing retention, acquisition, experimentation, data visualization tools, and data warehouses.
Proficiency in API requirements and liquid scripting for campaign automation and dynamic personalization.
Strong analytical skills for querying complex datasets using SQL.
Ability to translate CRM requirements into Product Requirement Documents (PRDs).
Proficient in project management tools, methodologies, and best practices.
Self-motivated with a proactive attitude, always seeking innovative solutions to overcome challenges with minimal supervision.