Senior Trading Systems Support Engineer

About us:

B2C2 is a forward-thinking digital asset firm that focuses on creating the future ecosystem. The company enables institutional access to cryptocurrency by offering reliable liquidity regardless of market conditions. With a strong foundation in crypto-native technology and a commitment to continuous innovation, B2C2 is a trusted partner for institutions worldwide. Established in 2015 and acquired by SBI Group in 2020, B2C2 operates as an independent entity with headquarters in the UK and offices in the US and Japan. B2C2 OTC Ltd. is regulated by the UK's Financial Conduct Authority (FRN 810834).

We take pride in our inclusive company culture and our ability to attract top talent that fits our values. If you are seeking a challenging role within an innovative industry at a dynamic company, please continue reading.

Scope of the Role:

This position presents an exciting opportunity for successful candidates to join the Tech Support team.

Opportunity:

• Experience rapid professional growth in a supportive environment that encourages you to perform at your best consistently.
• Collaborate with cutting-edge technologies and products to enhance productivity.
• Work with a highly skilled global team under the guidance of the Head of Support, enhancing your skills within a lively office setting in London.
• Access to training and development opportunities.

Role and Responsibilities:

• Ensure optimal uptime for production trading systems through real-time monitoring.
• Provide expert-level 2 and 3 support for complex technical issues on various platforms and products, ensuring timely resolution and client satisfaction.
• Develop specialization in trading environment knowledge and effectively coordinate with cross-functional teams to address system issues.
• Continuously monitor application alerts to maintain optimal system performance.
• Create and maintain precise internal documentation for troubleshooting processes, common issues, and their solutions.
• Offer guidance and training to junior support engineers with regular handover calls to teams across multiple offices.
• Lead incident response efforts, including investigation, documentation, and communication.
• Execute weekly support duties checklists.

Qualifications, Skills, and Experience:

• Minimum of 5 years of hands-on experience in a technical application support role within a trading firm, preferably in cryptocurrency, FX, or equities.
• Demonstrated initiative and ability to take ownership of problems until resolution, with good problem-solving skills.
• Exceptional communication and interpersonal skills.
• Understanding of financial products, trading system architecture, and risk/compliance principles.
• Proficiency in reading code and developing scripts for automation and analysis.
• Willingness to contribute to setting up a long-term support model within the team.
• Availability for phone or remote support outside of regular office hours when needed.
• Openness to working shift hours, if required.
• Interest in monitoring, alerting, and reporting initiatives.
• Enthusiastic about assisting individuals with varying technical aptitude.
• Experience with Apple MacBooks and Linux technologies.

Additional Notes:

This overview does not encompass all responsibilities associated with the role, as tasks may evolve with changing company needs and goals.

At B2C2, we prioritize fostering a strong culture rooted in our core values:

• Ambitious – Striving for significant accomplishments through exceptional performance.
• Innovative – Looking ahead for progressive solutions that benefit both clients and employees.
• Meritocratic – Recognizing and rewarding positive contributions across the organization.
• Collegiate – Achieving success through collaborative teamwork in a supportive environment.
• Risk-aware – Making informed decisions and implementing thoughtful practices.

Equal Employment Opportunities Policy:

B2C2 is dedicated to promoting equal employment opportunities for all applicants and employees, regardless of background. We do not discriminate based on factors such as race, color, religion, gender, national origin, age, disability, genetic information, marital status, or any other protected characteristic. Our recruitment, hiring, training, promotion, and compensation practices are applied without bias in compliance with federal, state, and local regulations. We are committed to creating an inclusive workplace that attracts, engages, promotes, and retains top talent, and we are open to considering flexible work arrangements for all roles.