Software TPM (B2B2C)
provided job description in different words:
We are in need of a Technical Program Manager with a strong focus on Product strategy to oversee and drive Inline's Table Management System (TMS) and Food Ordering (FO) products in collaboration with global partner integrations. The appointed individual will be instrumental in strategizing, developing, and expanding products that facilitate the front-of-house operations of restaurants, including reservations, table management, queuing, deposits & payments, and food ordering. They will also be responsible for establishing connections between Inline and a growing network of global partners like booking platforms, POS systems, membership systems, malls, and regional restaurant groups. The key aspect of this role entails coordinating intricate multi-stakeholder programs that cater to merchants, patrons, and partners simultaneously, leveraging extensive F&B domain expertise to influence product enhancements that elevate merchant operations and patron experiences across diverse markets.
Key Responsibilities:
Strategy & Prioritization
- Collaborate closely with stakeholders and the UX design team to define and transform the product vision into actionable roadmaps for the TMS and FO product categories.
- Conduct market research and competitive analysis within the F&B tech industry to offer product insights.
- Assess product and integration opportunities considering merchant value, patron experience, partner impact, engineering effort, and operational complexity.
- Monitor product and partner metrics to offer guidance for refining priorities and roadmap execution.
Program Management
- Lead cross-functional programs spanning planning to execution for TMS and FO products, including various interfaces catering to restaurants and patrons, as well as premium add-on features.
- Ensure alignment of priorities and execution among Engineering, Design, QA, CSM/BD, Marketing, Operations, and other stakeholders.
- Manage Product Backlog, Release Planning, Sprint Planning, and Scrum execution.
- Identify project risks, actively resolve blockers, and steer teams toward successful deliveries, including launch preparedness with internal playbooks and training.
Global Partner Integration
- Oversee the entire partner integration lifecycle, from scoping to scenario design, API documentation, kickoff, development support, E2E testing, launch, and post-launch activities.
- Handle integrations across various partner categories, such as booking platforms, POS systems, membership systems, malls, regional restaurant groups, and hospitality groups.
- Act as the primary technical point of contact for global partners worldwide, facilitating kickoff meetings, joint testing, and ongoing technical communication.
- Define integration scenarios, acceptance criteria, success metrics, and ensure transparent and on-target integration projects for internal and external stakeholders.
Stakeholder Management & F&B Insights
- Maintain clear and continuous communication across internal stakeholders (leadership, Engineering, Design, QA, Go to Market teams, Marketing) and external stakeholders (partners, key merchant accounts) amid potentially conflicting priorities.
- Develop a profound comprehension of restaurant front-of-house operations, representing the merchant's voice in product decisions based on aspects like reservations, table management, queuing, deposits, no-show and online food ordering workflows.
- Transform merchant and partner feedback into clear pain points and valuable inputs for the roadmap.
- Support international product delivery across seven distinct markets, addressing localization and region-specific requirements effectively.
Requirements:
Required
- At least 5 years of Technical Product Management, Technical Program Management, or relevant experience.
- Proficiency in building B2B or B2B2C SaaS software, particularly within the F&B, restaurant, or hospitality domain.
- In-depth familiarity with the F&B industry, especially in restaurant front-of-house operations.
- Hands-on experience in adding and expanding third-party integrations utilizing REST APIs, Webhooks, etc.
- Strong stakeholder management skills, with a successful track record in driving alignment across teams and partners.
- Ability to collaborate closely with Engineering on technical feasibility and resource planning.
- Excellent analytical and communication skills with a knack for data-driven decision-making.
Preferred
- Experience working closely with engineers designers in areas like online payment systems, omnichannel messaging systems, global distribution systems, booking channel integrations, POS or hospitality tech ecosystems.
- Familiarity with multi-market product delivery practices and Product Analytics.