Solutions Architect

About Keyfactor 

Our goal is to create a connected community built on trust, emphasizing identity-based security for both machines and individuals. Keyfactor empowers organizations to ensure digital trust on a large scale and sustain it efficiently. With a wealth of cybersecurity expertise, Keyfactor serves over 1,500 companies globally. We are honored to consistently be recognized as a top workplace, achieved through our exceptional team that fosters our culture as we expand. We invite you to envision your future with Keyfactor! 

Location: United States; Remote, EST or CST

Experience Level: IC3

Employment Type: Full-Time 

Industry: Computer & Network Security

Travel Requirements: Less than 25%

Job Summary:

The Solutions Architect position will steer Keyfactor’s enterprise customers through the implementation and integration of Keyfactor’s solutions into their systems and applications. This role involves collaborating directly with customers to install software components and address issues as they arise. The role engages with other stakeholders in the business to offer insights into the product’s strategic direction and support the managed services segment of the business.

This role is U.S.-based and can be carried out remotely. Applicants must possess either U.S. citizenship or U.S. permanent resident status. 

Job Responsibilities:

• Aid customers in designing, implementing, and fully utilizing Keyfactor solutions by:  -Working closely with Keyfactor Sales to ensure optimal solutions for customers  -Leading design workshops with customers and documenting solution designs for customer review  -Ensuring customers are prepared to maximize Keyfactor solutions  
• Serve as the main technical contact to efficiently deliver Keyfactor solutions by: -Implementing Keyfactor solutions in a collaborative manner to enhance customer adoption  -Addressing customer inquiries promptly and to their satisfaction   -Identifying and managing risks concerning technical solution design and client views 
• Collaborate with internal cross-functional teams to drive continuous improvement by:  -Collaborating with Keyfactor Product teams to identify new feature requests and report issues  -Actively contributing to the enhancement of service delivery processes and methodologies by addressing challenges, recommending solutions, and advocating new initiatives  -Guiding and mentoring junior team members, providing technical direction  -Transferring knowledge gained from implementing customer solutions across Professional Services  
• Boost team efficiency by documenting common architectures and solutions 

Minimum Qualifications, Education, and Skills:

• 5-7 years of experience in customer-facing technical roles within large enterprise IT environments 
• Effective communication skills to convey information at both technical and business levels to technical staff and executives 
• Able to thrive in a dynamic, rapidly growing environment
• Proficient in time management and prioritization, handling multiple tasks simultaneously 
• Demonstrated ability to manage complex technical projects and resolve critical customer issues 
• Technical Competencies must include: -Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography  -Experience in deploying and configuring Enterprise Certificate Authorities  -Familiarity with DevOps and automation tools (Ansible, Bash, Jenkins, Puppet)  -Knowledge of Java Application Servers (JBoss, Wildfly) and Relational Database Servers (MySQL, MariaDB, MSSQL)  -Advanced understanding of Linux operating systems, networking, and IT security principles  -Proficient in containerization platforms (Kubernetes, Docker) with hands-on application deployment using YAML  -Willingness to learn new languages, technologies, and APIs as needed to meet customer demands 
• Bonus skills include: -Knowledge of EJBCA -Advanced scripting with various Microsoft tools (SQL, PowerShell, etc.)  -Proficiency with Windows Server operating systems  -Comprehensive knowledge of Active Directory Certificate Services & Active Directory Federation Services  -Understanding of Kerberos protocol and other authentication protocols  -Relevant industry certifications  -Possession of existing security clearance  

Compensation:

Salary alignment will be based on experience. 

Culture, Career Opportunities and Benefits:

We cultivate teams that continuously strive for improvement. You will face challenges daily and be presented with opportunities for personal and professional growth. Our balance of autonomy and structure creates an entrepreneurial atmosphere that fosters creativity and innovation. 

Some distinctive aspects of our culture include: -Second Fridays off company-wide  -Comprehensive benefit coverage provided for you and your dependents (U.S.)  -Generous paid parental leave (U.S.)  -Dedicated employee-focused support through Key Contributors & Culture Committees  -DIVERSE Commitment for a more inclusive and diverse future  -Keyfactor Alliance Program supporting DEIB initiatives  -Wellbeing resources, wellness allowance, mindfulness app membership, and Wellness Wednesdays  -Global Volunteer Day, company non-profit matching, and 3 volunteer days off  -Unlimited time off (U.S.) and competitive time off globally  -Monthly Talent development and Cross Functional meetings for professional growth  -Regular All Hands meetings followed by group events 

Core Values:

Our core values are vital to the operation of our business and what we seek in every team member:  Trust is essential: -Openness and trust are crucial in delivering secure software and solutions. We are a trusted and honest partner in every aspect of our business.  Customers are fundamental: -Centered on customers, we pave strategies and actions. We prioritize our customers' security needs and approach data with the same care as our own.  Innovation is ongoing: -We commit to staying ahead of the innovation curve through continual investment and focus.  Agile delivery:  -Operating in fast-paced and evolving environments, we adjust promptly while pursuing strategic objectives.  United by respect:  -Our unity is founded on respect for all. We advocate diversity, inclusivity, equity, and act empathetically and openly in our business and communities.  Teams shape success: -Unity and collaboration are core to achieving shared visions. We pride ourselves on working as a unified team, creating advocates and winning collectively. 

Keyfactor is an equal opportunity employer, inclusive of veterans and individuals with disabilities.  Applicants with disabilities can contact Keyfactor’s People team for accommodations at any time.