Specialist, Operational Excellence (OpEx)
Kuala Lumpur, Malaysia
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
About the Role
We are seeking an Operational Excellence Specialist to join our team at OKX, a world-leading digital asset trading platform. In this role, you will play a key role in enhancing the operational efficiency and effectiveness of our organization, with a strong focus on improving the customer experience. You will identify areas for improvement, streamline processes, and drive the adoption of OKGroup products and services.
Key Responsibilities
- Analyze data and customer feedback to identify improvement opportunities for product and campaign enhancements.
- Serve as the main point of contact between the OpEx team, operations team, and external stakeholders.
- Collaborate with stakeholders to gather insights, understand requirements, and develop solutions.
- Lead process re-engineering initiatives to ensure efficient execution across business operations.
- Proactively address potential issues that may hinder operational excellence.
- Foster coordination and cooperation across different functions during business incidents or crises.
- Manage and update standard operating procedures to meet GBS function standards.
- Develop and implement operation support readiness through effective communication, stakeholder engagement, and training programs.
- Oversee projects related to operational process improvements from start to finish.
Requirements
- Bachelor's or Master's degree in business administration, engineering, operations management, or a related field.
- Minimum of 3 years of experience in leading teams and driving operational excellence.
- Strong knowledge of lean methodologies, Six Sigma, Kaizen, and continuous improvement frameworks.
- Exceptional analytical and process engineering skills.
- Ability to build trust and facilitate consensus among cross-functional teams.
- Excellent problem-solving skills and a results-driven mindset.
- Strong influencing and persuasive abilities across different levels of an organization.
- Familiarity with project management principles and ability to manage multiple projects simultaneously.
- Ability to thrive in a fast-paced environment and manage competing priorities effectively.
Why Join Us?
- Competitive compensation package.
- Meal Allowance up to RM 500/month.
- Monthly team building activities.
- RM 2500 Benefits per annum for training and wellness.
- Yearly bonus opportunity.
- Convenient workplace located 5 minutes walk from MRT TRX.
- Opportunities for growth and promotion with assistance, mentoring, and training programs.
- Employee engagement, recognition, and appreciation program.
- Multinational working environment with diverse backgrounds and cultures.
Skills Required

OKX
Website
www.okx.comCompany size
Not specified
Location
United States
Description
Not specified