Sr. Technical Account Manager - Automation Test Engineer
Are you seeking to advance your career on an international level? Look no further, as Ubiminds is here to guide you through the process. We are a thriving company focused on putting our people first, certified as a Great Place to Work. Collaborating with American software product companies, we specialize in expanding their development capabilities. Ubiminds sources the top 5% of talent in Brazil to support their Latin American strategy, offering a distinctive blend of staff augmentation and employer-of-record services.
One of our prominent clients is a leader in Visual AI-powered test automation, aiding engineering teams in delivering top-notch software expeditiously and with confidence. They have developed a platform that enables teams to revolutionize their testing practices, enhance quality, and eliminate visual bugs throughout the software development cycle.
This is an exceptional opportunity for you to not only accelerate your international career but also work in an innovative and groundbreaking company.
Overview:
As a Technical Account Manager (TAM), you will play a crucial role as a technical leader responsible for driving technical onboarding, adoption, and ensuring long-term customer success post-sale. This position is ideal for individuals who revel in hands-on work with code, test frameworks, and CI/CD pipelines, and are equally passionate about assisting customers in realizing value, expanding usage, and seamlessly integrating Applitools within their daily development routines.
In this role, you will closely collaborate with a Customer Success Manager (CSM), forming a cohesive account team that effectively manages customer relationships, value realization, renewals, and expansions.
Responsibilities:
Technical Onboarding & Time-to-Value:
- Lead technical onboarding for new customers
- Conduct hands-on enablement sessions to integrate across test frameworks and CI/CD pipelines
- Assist customers in deploying initial use cases aligned with their success criteria
- Ensure swift and confident attainment of meaningful value by customers
Adoption & Ongoing Technical Success:
- Drive continuous adoption across teams, projects, and processes
- Aid customers in increasing test coverage, implementing best practices, and escalating usage gradually
- Offer expert guidance on test automation strategies, visual testing, and quality enhancements
- Proactively identify adoption gaps and suggest technical enhancements
Technical Ownership & Problem Solving:
- Act as the primary technical contact for designated accounts
- Resolve intricate technical challenges in coordination with the Support team
- Conduct technical health checks and optimization sessions
- Lead root cause analysis for escalations and recurring issues
Customer Advocacy & Risk Management:
- Identify potential technical risks affecting adoption, satisfaction, or renewal
- Collaborate with CSMs to support renewals and expansions with sound technical backing
- Advocate for customer needs by conveying product feedback and insights to Product and Engineering teams
Qualifications:
- Proficiency in English (Advanced/Fluent), with exceptional communication skills
- Extensive hands-on engineering experience with Java, JavaScript/TypeScript, Python, or similar (minimum 5+ years)
- Knowledge of test automation frameworks, APIs, and CI/CD pipelines
- Solid grasp of the software development lifecycle (SDLC)
- Proven ability to troubleshoot and solve complex technical issues
- Comfortable interacting with senior engineers and technical leaders
Preferred Qualifications:
- Over 5 years of QA Test Automation or DevOps experience
- Familiarity with Playwright, Selenium, Cypress, or similar frameworks
- Prior experience in customer-facing technical roles
- Background in Quality Engineering, Software Development, or DevOps
Perks and Benefits:
As a Senior Technical Account Manager - Automation Test Engineer at Ubiminds, you can enjoy:
- Equal treatment to full-time employees of product-based companies
- Full back-office support, including career guidance and HR services
- Remote-first policy allowing flexibility
- A provided MacBook for work
- Access to growth opportunities through tech talks and networking events
- Free English lessons for improvement
- Candidate referral bonus and a fun office environment in Florianópolis
Hiring Process:
- Initial general chat with a Tech Recruiter
- Interview with Tech Recruiter discussing the job opening
- Further client-specific process leading to potential offer
In our selection process, we may employ AI tools to streamline various stages but note that the final hiring decisions are made by humans. For more information on data processing, please feel free to reach out to us.
