Sr. Technical Account Manager - Automation Test Engineer (549)
Are you looking to advance your international career to the next level? Let Ubiminds support you!
Ubiminds is a people-first company certified as a Great Place to Work, working with American software product firms to expand their development presence. We recruit the top 5% of Brazilian talent to support their LATAM strategies, offering a unique blend of staff augmentation and employer-of-record services.
One of our esteemed clients is a leader in Visual AI–powered test automation, aiding engineering teams in delivering high-quality software quicker and more confidently. Their platform enables teams to modernize testing, enhance quality, and eradicate visual bugs throughout the software development lifecycle.
This is a special opportunity for you to not only advance your international career but also collaborate with a pioneering company.
Responsibilities
Technical Account Manager (TAM)
As a TAM, feel empowered to spearhead technical onboarding, adoption, and long-term customer success post-sale. This position is ideal for engineers passionate about hands-on work with code, test frameworks, and CI/CD pipelines, and those driven by helping customers achieve value and embed Applitools into their workflows.
Collaborate closely with a Customer Success Manager (CSM) to explore relationships and drive value for customers. Specifically:
- CSM focusing on relationships, value realization, renewals, and expansions
- TAM concentrating on technical onboarding, implementation, adoption, and technical success within practitioner teams
Key Responsibilities:
- Technical Onboarding & Time-to-Value:
- Lead technical onboarding for new customers
- Conduct hands-on enablement sessions for implementation
- Guide customers through initial use cases aligning with success criteria
- Adoption & Ongoing Technical Success:
- Drive sustained adoption across teams, projects, and workflows
- Assist in expanding test coverage and standardizing best practices
- Offer expert directions on test automation strategy, visual testing, and quality maturity
- Technical Ownership & Problem-Solving:
- Act as the primary technical contact for designated accounts
- Troubleshoot and resolve complex technical issues in collaboration with the Support team
- Conduct technical health checks, architecture reviews, and optimization sessions
- Customer Advocacy & Risk Management:
- Proactively identify technical risks affecting adoption, satisfaction, or renewal
- Collaborate with CSMs to promote renewals and expansions with strong validation
- Advocate for customer needs by communicating product feedback, patterns, and gaps with Product and Engineering
- Cross-Functional Collaboration:
- Engage with Product, Engineering, Support, Sales, and Customer Success teams
- Contribute to onboarding playbooks, best practices, and enablement materials
- Help refine internal processes for scalable technical customer success
Required Skills
- Advanced/fluent English proficiency for effective communication
- Solid hands-on engineering background with at least 5 years of experience
- Proficiency in Java, JavaScript/TypeScript, Python, or similar
- Experience with test automation frameworks, APIs, and CI/CD pipelines
- Strong understanding of the software development lifecycle (SDLC)
- Proven ability in debugging, troubleshooting, and resolving complex technical challenges
Preferred Qualifications
- 5+ years of experience in QA Test automation or DevOps
- Familiarity with Playwright, Selenium, Cypress, or similar frameworks
- Previous experience in a client-facing technical role
- Background in Quality Engineering, Software Development, or DevOps
Perks and Benefits
As a Sr. Technical Account Manager - Automation Test Engineer at Ubiminds:
- Enjoy a supportive remote-first policy
- Receive a MacBook for work
- Access growth opportunities and tech events
- English language improvement sessions
- Candidate referral bonus
- Optional office work in Florianópolis with perks
Hiring Process
- Initial quick chat with a Tech Recruiter
- Detailed interview with Tech Recruiter
- Followed by client interview
- Offer stage
We embrace AI tools to enhance our recruitment process by reviewing applications, analyzing resumes, and assessing responses to guide decision-making. These tools supplement but do not replace human judgment in the hiring process. For inquiries regarding your data processing, please contact us.
