Sr. Technical Account Manager - Automation Test Engineer (556)
Are you looking to advance your international career and work for a groundbreaking company? If so, we may have the perfect opportunity for you.
Ubiminds, a GPTW-certified company, collaborates with American software product companies to expand their development capabilities by providing access to a curated pool of talent from Brazil's top 5%. This unique approach combines staff augmentation with employer-of-record services as part of their LATAM strategy.
One of Ubiminds' clients specializes in Visual AI-powered test automation, aiding engineering teams in delivering high-quality software faster and more confidently. Their platform facilitates the modernization of testing, enhances quality scaling, and eradicates visual bugs throughout the software development lifecycle.
As a Technical Account Manager (TAM) at Ubiminds, you will play a critical role in driving technical onboarding, adoption, and long-term customer success post-sale. This position appeals to individuals with a strong technical background, particularly those who enjoy hands-on work with code, test frameworks, and CI/CD pipelines, while also being passionate about helping customers derive value, increase usage, and integrate Applitools into their daily development workflows.
Responsibilities:
Technical Onboarding & Time-to-Value
- Ensure successful technical onboarding for new customers
- Conduct hands-on enablement sessions for implementation across various test frameworks and CI/CD pipelines
- Guide customers through initial use cases aligned with their success criteria
- Ensure customers swiftly achieve significant value and confidence
Adoption & Ongoing Technical Success
- Foster sustained adoption across teams, projects, and workflows
- Aid customers in expanding test coverage, establishing best practices, and scaling usage over time
- Provide expert advice on test automation strategy, visual testing, and quality maturity
- Identify adoption gaps and offer proactive technical enhancements
Technical Ownership & Problem Solving
- Act as the primary technical contact for designated accounts
- Troubleshoot and resolve complex technical challenges in collaboration with the Support team
- Perform technical health checks, architecture reviews, and optimization sessions
- Lead root cause analysis for escalations and recurring issues
Customer Advocacy & Risk Management
- Anticipate technical risks that could affect adoption, satisfaction, or renewal
- Support renewals and expansions alongside Customer Success Managers by validating technically
- Represent customer needs by communicating product feedback, patterns, and gaps to Product and Engineering teams
Cross-Functional Collaboration
- Work closely with Product, Engineering, Support, Sales, and Customer Success teams
- Contribute to developing onboarding playbooks, best practices, and enablement materials
- Enhance internal processes to scale technical customer success
Required Skills:
- Excellent English communication skills, written and verbal
- Minimum 5+ years of hands-on engineering experience with proficiency in Java, JavaScript/TypeScript, Python, or similar
- Familiarity with test automation frameworks, APIs, and CI/CD pipelines
- Strong understanding of the software development lifecycle (SDLC)
- Ability to debug, troubleshoot, and solve complex technical issues
- Comfort working directly with senior engineers and technical leaders
Preferred Qualifications:
- 5+ years of experience in QA Test automation or DevOps
- Proficiency in test automation including functional, regression, and UI testing
- Knowledge of Playwright, Selenium, Cypress, or similar frameworks
- Past experience in a customer-facing technical role such as TAM, Customer Success Engineer, or Solutions Engineer
- Background in Quality Engineering, Software Development, or DevOps
- Experience supporting customers with varying maturity levels and organizational complexities
Perks and Benefits:
- Comparable treatment to full-time employees of product-based companies
- Back-office support offering career guidance, HR services, and concierge services
- Remote-first policy with the freedom to work in a distributed team
- Provided MacBook for work purposes
- Access to growth opportunities networking with technology professionals, tech talks, and remote social events
- Free English lessons with a native speaker for improved communication skills
- Candidate Referral bonus program
- Option for in-office work with perks at the Florianópolis headquarters
Hiring Process:
- Initial discussion with a Tech Recruiter
- Detailed interview with Tech Recruiter
- Client-specific process
- Job offer
Please note that AI tools may be used during the hiring process but are not a replacement for human judgment. If you have questions about how your data is processed, please reach out to us.
