Team Operations Manager- Servicing
Status
Reno, USA
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
Please note that the provided job description does not specify a job title. The following rewrite is based on the provided information without adding a job title.
About Figure
Figure is revolutionizing the finance industry by leveraging blockchain technology to provide faster, more efficient, and cost-effective solutions. In just five years, Figure has become a leading fintech company, known for its industry-first innovations in loan origination, equity management, private fund services, banking, and payments. With a highly talented team dedicated to groundbreaking technologies, Figure is committed to fostering a creative, collaborative, and supportive environment where everyone can thrive. Join our team and be a part of shaping the future of the financial world!
About the Role
We are seeking a dynamic and customer-focused leader who is well-versed in delinquency and default resolution. As the Team Operations Manager, you will have the opportunity to drive the success of our Servicing & Customer Care team by overseeing day-to-day operations, providing leadership, and ensuring exceptional service delivery. Your expertise in call center management within the financial sector, coupled with your regulatory knowledge, will be invaluable in supporting our growing team. Your commitment to delivering the best possible customer experience will help us maintain low delinquency rates and successfully navigate defaulted loans in a challenging financial landscape. With effective communication, problem-solving skills, and meticulous attention to detail, you will drive key outcomes, foster brand engagement, and ensure customer satisfaction. Taking the lead in troubleshooting and providing solutions with empathy and expertise, you will hold Figure accountable to our customers.
What You'll Do
- Lead the Servicing & Customer Care team, focusing on delivering industry-leading service and workforce management on a daily basis.
- Monitor delinquency rates and track your team's contributions to account resolution, ensuring excellent customer service through persuasive resolution-driven conversations that meet quality standards.
- Resolve escalated complaints, identify process and knowledge gaps, and communicate and implement solutions to improve overall customer satisfaction.
- Analyze reporting data to make data-driven recommendations to management regarding staff and loan performance.
- Provide regular data-driven coaching sessions, offering performance feedback and call quality assessments to associates.
- Address performance and disciplinary issues promptly and appropriately.
- Promote diversity and inclusion within the team, fostering a culture based on respect and collaboration.
- Collaborate with product and tech teams to manage escalations and drive timely resolutions.
- Recommend process improvements to enhance Figure's products and services.
- Participate in new hire training programs to expand the team's capabilities.
- Provide unrivaled support to our customers through phone, chat, and email, ensuring brand recognition and loyalty.
What We Look For
- Bachelor's degree preferred.
- 5+ years of experience in collections/default loan servicing or other financial services, preferably in mortgage or HELOC space. Experience in personal loan servicing is a plus.
- 3+ years of proven leadership experience in a call center environment with a focus on collections or defaults.
- Familiarity with FCRA, FDCPA, and CFPB guidelines.
- Demonstrated track record of successfully leading a team and achieving call center, delinquency roll rates, and collection resolutions.
- Strong metrics-based approach and ability to create impact.
- Ability to foster a value-based culture and promote respectful interactions and attitudes.
- Engaging leader with adaptability to different personalities and situations, handling matters with a sense of urgency.
- Flexible and adaptable to ongoing process refinements and organizational changes.
- Excellent communication skills, combining confidence, friendliness, and compassion.
- Strong organizational skills and process-driven mindset.
- Quick learner with the ability to navigate new technology platforms.
Benefits and Perks
- Competitive salary and opportunities for growth.
- Performance-based quarterly bonuses.
- Equity stock options.
- Comprehensive health, vision, and dental insurance for employees and their dependents.
- Employer-funded life and disability insurance coverage.
- Company benefits, including HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks of paid family leave.
- Flexible work options, including in-office, remote, and hybrid models.
- Home office and technology stipends for remote workers.
- Flexible time-off plan to promote work-life balance.
- Continuing education reimbursement.
- Team swag deliveries.
For CO, NY, CA, and WA residents, the salary range for this position is $78,000 - $85,000 per year with a 25% bonus and equity. Actual compensation may vary based on individual candidate experience and location.
Please review our California Employee and Prospective Employee Privacy Notice if you are a California resident for information on how Figure manages applicant data.
Figure does not sponsor work visas for this position. All hired individuals must provide proof of identity and eligibility to work in the United States.
#LI-SB1
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Status
Klim V
Call Center Operator Needed | US Based Native English
Part time
Remote
Hiring: Native English Call Center Representatives (Remote)
We are looking for confident, communicative individuals with a native-level English accent, preferably American (US), to join our remote call center team.
Requirements:
Native or native-level English speaker (US accent preferred)
Excellent communication and conversation skills
Comfortable speaking on the phone
Reliable internet connection and a quiet working environment
Professional and friendly attitude
Compensation:
Fixed payment of $15 per completed call
Flexible schedule
Remote work
If you have a clear, natural English accent and enjoy talking to people, we'd love to hear from you.
To apply, send us a short voice recording introducing yourself along with your contact information.
We are looking for confident, communicative individuals with a native-level English accent, preferably American (US), to join our remote call center team.
Requirements:
Native or native-level English speaker (US accent preferred)
Excellent communication and conversation skills
Comfortable speaking on the phone
Reliable internet connection and a quiet working environment
Professional and friendly attitude
Compensation:
Fixed payment of $15 per completed call
Flexible schedule
Remote work
If you have a clear, natural English accent and enjoy talking to people, we'd love to hear from you.
To apply, send us a short voice recording introducing yourself along with your contact information.
Payment in Crypto
Hannah Bayaras
Growth Hacker
Prague, Czechia +9
Prague, Czechia +9
Full time
Remote
About Us
We are an AI & Blockchain company building the financial infrastructure for the AI age. We have customers in 19 countries, and our team is an international mix of remote talents with two core locations in Singapore and Dubai.
We raised $2.8M in funding and are expanding our team, with new products across SaaS and retail. By joining now, you’ll have the unique opportunity to work directly with founders who have made multiple exits, and build the future of AI and finance.
About You
Deeply obsessed with consumer product experiences.
Your favorite source of alpha is Reddit or X.
AI-native with modern growth, creative, and automation tools.
Strong copywriter with a bias toward action and fast execution.
Excited by the intersection of AI, Fintech, and Blockchain, but mature enough to hide complexity from users.
Obsessed with data, analytics, audiences, retargeting, and experimentation.
Has proven wins: campaigns, funnels, content, communities, apps, or growth loops.
Your Work
Run growth experiments across acquisition, activation, retention, and referral.
Write sharp copy for ads, landing pages, onboarding, email, social, and product flows.
Use AI tools like Claude Code, Codex, ChatGPT, automation tools, and creative testing tools daily.
Analyze funnels, cohorts, audiences, retargeting pools, attribution, and behavioral data.
Turn complex crypto and AI ideas into simple consumer-facing value.
Work closely with the product team to improve user experience and grow beyond crypto-native audiences.
We are an AI & Blockchain company building the financial infrastructure for the AI age. We have customers in 19 countries, and our team is an international mix of remote talents with two core locations in Singapore and Dubai.
We raised $2.8M in funding and are expanding our team, with new products across SaaS and retail. By joining now, you’ll have the unique opportunity to work directly with founders who have made multiple exits, and build the future of AI and finance.
About You
Deeply obsessed with consumer product experiences.
Your favorite source of alpha is Reddit or X.
AI-native with modern growth, creative, and automation tools.
Strong copywriter with a bias toward action and fast execution.
Excited by the intersection of AI, Fintech, and Blockchain, but mature enough to hide complexity from users.
Obsessed with data, analytics, audiences, retargeting, and experimentation.
Has proven wins: campaigns, funnels, content, communities, apps, or growth loops.
Your Work
Run growth experiments across acquisition, activation, retention, and referral.
Write sharp copy for ads, landing pages, onboarding, email, social, and product flows.
Use AI tools like Claude Code, Codex, ChatGPT, automation tools, and creative testing tools daily.
Analyze funnels, cohorts, audiences, retargeting pools, attribution, and behavioral data.
Turn complex crypto and AI ideas into simple consumer-facing value.
Work closely with the product team to improve user experience and grow beyond crypto-native audiences.
VEVE.bet
Digital Marketing Specialist Wanted
Lima, Peru
Lima, Peru
Part time
Remote
Digital Marketing Specialist (English & Spanish)
Location: Remote
Employment Type: Full-Time or Part-Time (Flexible)
About Us
We are an emerging iGaming company focused on the Latin American market. We are seeking an experienced Digital Marketing Specialist who is fluent in both English and Spanish to help build brand awareness, acquire new customers, and support our continued growth.
Key Responsibilities
Develop and execute digital marketing campaigns across multiple channels, including Facebook, Instagram, TikTok, Telegram, X (Twitter), YouTube, and other relevant platforms.
Create, translate, and optimize marketing content in both English and Spanish.
Manage social media accounts and maintain consistent brand messaging.
Identify new customer acquisition opportunities and growth channels.
Coordinate promotional campaigns, bonuses, tournaments, and special events.
Work with influencers, affiliates, and online communities to increase brand awareness.
Monitor campaign performance and provide regular reports on KPIs, conversions, and ROI.
Conduct competitor analysis and identify emerging market trends within the iGaming industry.
Assist with CRM, email marketing, push notifications, and player retention campaigns.
Collaborate with designers and content creators to develop high-performing marketing materials.
Requirements
Fluent written and spoken English and Spanish.
Minimum 2 years of experience in Digital Marketing, Performance Marketing, Social Media Marketing, Affiliate Marketing, or a related field.
Strong understanding of Meta Ads, Google Ads, TikTok Ads, and other digital advertising platforms.
Experience managing social media communities and online engagement.
Excellent copywriting and communication skills.
Ability to work independently and manage multiple projects simultaneously.
Strong analytical skills and familiarity with marketing analytics tools.
Preferred Qualifications
Previous experience in iGaming, crypto, fintech, or related industries.
Experience working with affiliate marketers and influencers.
Knowledge of Latin American markets, particularly Peru, Mexico, Colombia, Chile, and Argentina.
Experience with CRM platforms, email marketing, and player retention strategies.
Familiarity with SEO, content marketing, and conversion optimization.
What We Offer
Competitive salary based on experience.
Performance-based bonuses and incentives.
Fully remote work environment.
Flexible working hours.
Opportunity to work with a rapidly growing international iGaming company.
Career growth opportunities within the company.
To Apply
Please send your CV, portfolio, and a brief introduction outlining your experience in digital marketing and Spanish-language markets.
Location: Remote
Employment Type: Full-Time or Part-Time (Flexible)
About Us
We are an emerging iGaming company focused on the Latin American market. We are seeking an experienced Digital Marketing Specialist who is fluent in both English and Spanish to help build brand awareness, acquire new customers, and support our continued growth.
Key Responsibilities
Develop and execute digital marketing campaigns across multiple channels, including Facebook, Instagram, TikTok, Telegram, X (Twitter), YouTube, and other relevant platforms.
Create, translate, and optimize marketing content in both English and Spanish.
Manage social media accounts and maintain consistent brand messaging.
Identify new customer acquisition opportunities and growth channels.
Coordinate promotional campaigns, bonuses, tournaments, and special events.
Work with influencers, affiliates, and online communities to increase brand awareness.
Monitor campaign performance and provide regular reports on KPIs, conversions, and ROI.
Conduct competitor analysis and identify emerging market trends within the iGaming industry.
Assist with CRM, email marketing, push notifications, and player retention campaigns.
Collaborate with designers and content creators to develop high-performing marketing materials.
Requirements
Fluent written and spoken English and Spanish.
Minimum 2 years of experience in Digital Marketing, Performance Marketing, Social Media Marketing, Affiliate Marketing, or a related field.
Strong understanding of Meta Ads, Google Ads, TikTok Ads, and other digital advertising platforms.
Experience managing social media communities and online engagement.
Excellent copywriting and communication skills.
Ability to work independently and manage multiple projects simultaneously.
Strong analytical skills and familiarity with marketing analytics tools.
Preferred Qualifications
Previous experience in iGaming, crypto, fintech, or related industries.
Experience working with affiliate marketers and influencers.
Knowledge of Latin American markets, particularly Peru, Mexico, Colombia, Chile, and Argentina.
Experience with CRM platforms, email marketing, and player retention strategies.
Familiarity with SEO, content marketing, and conversion optimization.
What We Offer
Competitive salary based on experience.
Performance-based bonuses and incentives.
Fully remote work environment.
Flexible working hours.
Opportunity to work with a rapidly growing international iGaming company.
Career growth opportunities within the company.
To Apply
Please send your CV, portfolio, and a brief introduction outlining your experience in digital marketing and Spanish-language markets.
Payment in Crypto
Klein Labs
Director of BD & Strategic Partnerships
Singapore +2
Singapore +2
Full time
Hybrid
We are looking for a commercially driven and strategically minded leader to take ownership of Klein Labs’ global business growth and external partnerships. This role will cover several core business lines, including market-making services, OTC, treasury solutions, ventures, and fundraising coordination.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
You will work closely with the founding team to develop and execute global BD and fundraising strategies, expand and maintain relationships with projects, exchanges, funds, family offices, high-net-worth individuals, and other key ecosystem participants, and continuously drive business partnerships, capital introduction, and long-term strategic value creation. This role is ideal for someone with strong execution, mature business judgment, and a solid understanding of capital markets, who can thrive in a fast-paced, high-autonomy, crypto-native environment.
Responsibilities
Develop and execute business development, strategic partnership, and fundraising plans across Klein Labs’ business lines, driving revenue growth, partnership conversion, and capital introduction.
Build and maintain long-term relationships with exchanges, projects, DAOs, market makers, funds, family offices, HNWIs, and other key ecosystem participants.
Design and implement partnership models across market-making, OTC, treasury, ventures, and fund-related business lines to improve conversion efficiency and long-term value creation.
Support institutional fundraising and LP relationship management, including investor outreach, investor communication, due diligence coordination, subscription processes, and capital onboarding.
Clearly communicate Klein Labs’ business model, fund strategy, return profile, risk framework, and differentiated strengths to external partners and investors, building trust and improving conversion.
Manage and continuously optimize external materials, including company introductions, business decks, fundraising decks, one-pagers, FAQs, DDQs, and investor update materials, ensuring professionalism and consistency in external messaging.
Represent Klein Labs in key business negotiations, industry events, important external meetings, and strategic partnership discussions.
Work cross-functionally with management, research, trading, legal, and operations teams to drive partnership execution, fundraising progress, and long-term relationship management.
Support the expansion and management of the global BD team as the business grows, including KPI setting and performance culture development.
Requirements
3+ years of experience in business development, strategic partnerships, institutional fundraising, investor relations, sales, or related functions, with prior crypto industry experience preferred.
A clear and verifiable track record in driving business growth, partnership conversion, or fundraising outcomes, with the ability to independently move initiatives forward.
Strong understanding of the Web3 ecosystem, crypto market structure, token economics, and strategic partnership dynamics.
Familiarity with how to engage and build trust with projects, exchanges, funds, family offices, HNWIs, institutional investors, and crypto-native LPs.
Strong communication, relationship-building, material preparation, and process management skills, with the ability to coordinate across multiple stakeholders in complex situations.
Highly execution-oriented, results-driven, and capable of building systems and processes in a fast-paced, high-ownership environment.
Professional working proficiency in English.
Candidates based in Singapore or Dubai are strongly preferred.
Existing relationships with institutions, family offices, HNWIs, crypto-native LPs, exchanges, or project teams are a strong plus. Experience in liquidity management, trading services, funds, asset management, primary markets, or related market structure is also preferred.
What We Offer
A key role with direct exposure to Klein Labs’ core business growth, strategic partnerships, and capital network development.
Close collaboration with the founding team and senior leadership, with direct involvement in shaping business direction, fundraising strategy, and external positioning.
Competitive compensation, performance-based incentives, and long-term upside.
Direct access to high-quality deal flow, institutional relationships, and primary market opportunities.
Deep involvement across CEX, DEX, and both on-chain and off-chain collaboration ecosystems.
A highly flexible, low-hierarchy, and deeply crypto-native working environment.
Payment in Crypto
NextBit Marketing LLC
Business development Manager
Full time
Remote
Hey everyone,
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
I’m looking for recommendations or to connect directly with a marketing team / agency that genuinely understands the Forex trading space — especially community-led growth.
I run many public XAUUSD signals Telegram channel that has grown organically to 12,000+ members over the years (since 2020). No ads, no clickbait, no fake screenshots. The channel is completely free and will stay that way because the core idea has always been transparency and live testing rather than selling promises.
A few things about the community:
• Signals focused only on FX & XAUUSD
• Consistent average accuracy around ~78%
• Clear risk management & lot sizing shared with every setup
• Priority is always capital protection, not overtrading
• Everything is public so anyone can track performance in real time for as long as they want
The growth so far has been word-of-mouth and organic, but now I want to scale this community responsibly and reach 100,000+ free members this year without turning it into a hype machine.
I’m not looking for generic social media marketers. I’m specifically interested in people/agencies who:
• Understand traders, not just traffic
• Can grow communities ethically and sustainably
• Know how to position transparency as a strength (not fake luxury marketing)
• Have experience with Telegram / Instagram / Reddit / Trading communities
If you’re a marketer in this niche, or you’ve worked with someone solid before, I’d really appreciate guidance, referrals, or a conversation.
Thanks in advance 🙏
Happy to share more details in DMs.
Payment in Crypto