Team Operations Manager- Servicing
Status
Reno, USA
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
Please note that the provided job description does not specify a job title. The following rewrite is based on the provided information without adding a job title.
About Figure
Figure is revolutionizing the finance industry by leveraging blockchain technology to provide faster, more efficient, and cost-effective solutions. In just five years, Figure has become a leading fintech company, known for its industry-first innovations in loan origination, equity management, private fund services, banking, and payments. With a highly talented team dedicated to groundbreaking technologies, Figure is committed to fostering a creative, collaborative, and supportive environment where everyone can thrive. Join our team and be a part of shaping the future of the financial world!
About the Role
We are seeking a dynamic and customer-focused leader who is well-versed in delinquency and default resolution. As the Team Operations Manager, you will have the opportunity to drive the success of our Servicing & Customer Care team by overseeing day-to-day operations, providing leadership, and ensuring exceptional service delivery. Your expertise in call center management within the financial sector, coupled with your regulatory knowledge, will be invaluable in supporting our growing team. Your commitment to delivering the best possible customer experience will help us maintain low delinquency rates and successfully navigate defaulted loans in a challenging financial landscape. With effective communication, problem-solving skills, and meticulous attention to detail, you will drive key outcomes, foster brand engagement, and ensure customer satisfaction. Taking the lead in troubleshooting and providing solutions with empathy and expertise, you will hold Figure accountable to our customers.
What You'll Do
- Lead the Servicing & Customer Care team, focusing on delivering industry-leading service and workforce management on a daily basis.
- Monitor delinquency rates and track your team's contributions to account resolution, ensuring excellent customer service through persuasive resolution-driven conversations that meet quality standards.
- Resolve escalated complaints, identify process and knowledge gaps, and communicate and implement solutions to improve overall customer satisfaction.
- Analyze reporting data to make data-driven recommendations to management regarding staff and loan performance.
- Provide regular data-driven coaching sessions, offering performance feedback and call quality assessments to associates.
- Address performance and disciplinary issues promptly and appropriately.
- Promote diversity and inclusion within the team, fostering a culture based on respect and collaboration.
- Collaborate with product and tech teams to manage escalations and drive timely resolutions.
- Recommend process improvements to enhance Figure's products and services.
- Participate in new hire training programs to expand the team's capabilities.
- Provide unrivaled support to our customers through phone, chat, and email, ensuring brand recognition and loyalty.
What We Look For
- Bachelor's degree preferred.
- 5+ years of experience in collections/default loan servicing or other financial services, preferably in mortgage or HELOC space. Experience in personal loan servicing is a plus.
- 3+ years of proven leadership experience in a call center environment with a focus on collections or defaults.
- Familiarity with FCRA, FDCPA, and CFPB guidelines.
- Demonstrated track record of successfully leading a team and achieving call center, delinquency roll rates, and collection resolutions.
- Strong metrics-based approach and ability to create impact.
- Ability to foster a value-based culture and promote respectful interactions and attitudes.
- Engaging leader with adaptability to different personalities and situations, handling matters with a sense of urgency.
- Flexible and adaptable to ongoing process refinements and organizational changes.
- Excellent communication skills, combining confidence, friendliness, and compassion.
- Strong organizational skills and process-driven mindset.
- Quick learner with the ability to navigate new technology platforms.
Benefits and Perks
- Competitive salary and opportunities for growth.
- Performance-based quarterly bonuses.
- Equity stock options.
- Comprehensive health, vision, and dental insurance for employees and their dependents.
- Employer-funded life and disability insurance coverage.
- Company benefits, including HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks of paid family leave.
- Flexible work options, including in-office, remote, and hybrid models.
- Home office and technology stipends for remote workers.
- Flexible time-off plan to promote work-life balance.
- Continuing education reimbursement.
- Team swag deliveries.
For CO, NY, CA, and WA residents, the salary range for this position is $78,000 - $85,000 per year with a 25% bonus and equity. Actual compensation may vary based on individual candidate experience and location.
Please review our California Employee and Prospective Employee Privacy Notice if you are a California resident for information on how Figure manages applicant data.
Figure does not sponsor work visas for this position. All hired individuals must provide proof of identity and eligibility to work in the United States.
#LI-SB1
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Figure is a financial technology company with the mission of leveraging blockchain, AI and advanced analytics to unlock new access points for consumer credit products that can transform the financial lives of our customers. We provide home equity release solutions, including home equity lines of credit, home improvement loans and home buy-lease back offering for retirement. Concurrently, we are building a blockchain protocol for the origination, custody, trading and securitization of whole loans and other assets. Apply now to join our team.
Status
Manta Network
Social Media Manager - Twitter & Discord
Full time
Remote
Position Overview:
We are seeking a dynamic and experienced Social Media Manager to join our team. The ideal candidate will have a proven track record in managing social media platforms, particularly Twitter, and will be adept at creating engaging content. Additionally, experience in managing Discord communities, a deep understanding of web3 technologies, and expertise in public sentiment management are essential.
Key Responsibilities:
Develop and implement a comprehensive social media strategy for Twitter to increase brand awareness, engagement, and follower growth.
Create, curate, and manage high-quality, engaging content across all social media channels, with a focus on Twitter.
Monitor, respond to, and engage with our online community, fostering a positive and active social media presence.
Manage and grow our Discord community, ensuring active participation and engagement.
Analyze social media metrics and generate reports to measure the effectiveness of social media campaigns and strategies.
Monitor public sentiment and manage any potential social media crises, ensuring timely and appropriate responses.
Stay up-to-date with the latest trends in social media, web3, and community management.
Collaborate with the marketing and content teams to ensure consistent messaging and branding across all platforms.
Identify and engage with key influencers and community members in the web3 space.
Qualifications:
Proven experience in social media management, with a focus on Twitter and Discord.
Strong writing, editing, and content creation skills.
In-depth knowledge and understanding of web3 technologies and the cryptocurrency landscape.
Experience in community management and engagement strategies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical skills and the ability to interpret social media metrics.
Expertise in managing public sentiment and handling social media crises.
Creative thinker with a passion for innovation and staying ahead of industry trends.
Preferred Qualifications:
Previous experience working in a web3 or blockchain-related company.
Familiarity with social media management tools and analytics platforms.
Experience in influencer marketing and collaboration.
We are seeking a dynamic and experienced Social Media Manager to join our team. The ideal candidate will have a proven track record in managing social media platforms, particularly Twitter, and will be adept at creating engaging content. Additionally, experience in managing Discord communities, a deep understanding of web3 technologies, and expertise in public sentiment management are essential.
Key Responsibilities:
Develop and implement a comprehensive social media strategy for Twitter to increase brand awareness, engagement, and follower growth.
Create, curate, and manage high-quality, engaging content across all social media channels, with a focus on Twitter.
Monitor, respond to, and engage with our online community, fostering a positive and active social media presence.
Manage and grow our Discord community, ensuring active participation and engagement.
Analyze social media metrics and generate reports to measure the effectiveness of social media campaigns and strategies.
Monitor public sentiment and manage any potential social media crises, ensuring timely and appropriate responses.
Stay up-to-date with the latest trends in social media, web3, and community management.
Collaborate with the marketing and content teams to ensure consistent messaging and branding across all platforms.
Identify and engage with key influencers and community members in the web3 space.
Qualifications:
Proven experience in social media management, with a focus on Twitter and Discord.
Strong writing, editing, and content creation skills.
In-depth knowledge and understanding of web3 technologies and the cryptocurrency landscape.
Experience in community management and engagement strategies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical skills and the ability to interpret social media metrics.
Expertise in managing public sentiment and handling social media crises.
Creative thinker with a passion for innovation and staying ahead of industry trends.
Preferred Qualifications:
Previous experience working in a web3 or blockchain-related company.
Familiarity with social media management tools and analytics platforms.
Experience in influencer marketing and collaboration.
Gate.io
Channel Operations Associate
Full time
Remote
岗位职责：
1. 建立、梳理、维护渠道合作信息， 持续追踪和核算转化数据。
2. 跟踪和分析渠道合作效果，包括活动数据、参与度和转化等关键指标，为活动优化和商务维护提供依据。
3. 协调跨部门合作，确保活动顺利进行，包括与商务、产品、技术、活动等部门的沟通和协作。
4.收集新代理商和沉默资源，按照策略筛选、分配、追踪资源维护情况。
任职要求
1. 大学本科及以上学历，市场营销、商业管理、金融科技或相关领域，英文能作为工作语言。
2. 1年以上的项目管理、 财务审计或商务运营经验，有金融科技、财务审计相关或互联网行业背景者优先。
3. 具备优秀的项目管理和协调能力，能够平衡好紧急重要任务的优先级，能够在快节奏的环境中有效管理多个资源。
4. 对数据分析和用户行为有深刻理解，能够利用数据驱动决策和产品优化。
5. 强烈的责任心和团队合作精神，具备良好的沟通和协调能力，能够与不同背景的团队成员有效合作。
6. 愿意不断学习和适应行业的快速变化。
7.良好的沟通能力，闭环沟通， 主动反馈任务卡点和需要的资源支持。
1. 建立、梳理、维护渠道合作信息， 持续追踪和核算转化数据。
2. 跟踪和分析渠道合作效果，包括活动数据、参与度和转化等关键指标，为活动优化和商务维护提供依据。
3. 协调跨部门合作，确保活动顺利进行，包括与商务、产品、技术、活动等部门的沟通和协作。
4.收集新代理商和沉默资源，按照策略筛选、分配、追踪资源维护情况。
任职要求
1. 大学本科及以上学历，市场营销、商业管理、金融科技或相关领域，英文能作为工作语言。
2. 1年以上的项目管理、 财务审计或商务运营经验，有金融科技、财务审计相关或互联网行业背景者优先。
3. 具备优秀的项目管理和协调能力，能够平衡好紧急重要任务的优先级，能够在快节奏的环境中有效管理多个资源。
4. 对数据分析和用户行为有深刻理解，能够利用数据驱动决策和产品优化。
5. 强烈的责任心和团队合作精神，具备良好的沟通和协调能力，能够与不同背景的团队成员有效合作。
6. 愿意不断学习和适应行业的快速变化。
7.良好的沟通能力，闭环沟通， 主动反馈任务卡点和需要的资源支持。
Brave
Campus Marketing Representative - Universiy of Pennsylvania
Part time
Hybrid
Campus Marketing Representative - University of Pennsylvania
Partial Remote and On Campus
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 50 million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is looking for students to help support Brave’s Campus Events Program. Campus Representatives should be passionate about Brave, leaders amongst their peers, and experts in campus life. They’ll be responsible for brand activations at their schools, identifying opportunities to showcase Brave, and educating their peers on the benefits of using the Brave browser.
Responsibilities
Grow Brave’s awareness by hosting events on campus and touting the benefits of Brave with peers
Collaborate with the Brave marketing team on campaign ideas and engaging activations that meet objectives and drive impact
Ideate and design on-campus events; host events and/or participate in existing campus events such as hackathons, study sessions, etc.
Conduct product demos at events, and share feedback and insights back with the Brave marketing team
Promote Brave to your fellow peers through social media
Share specific sign-up links to drive Brave downloads and usage at your school
Participate in pre-event communication and post-event feedback reports
Stay in communication through one-on-one meetings or Slack conversations weekly with team leads
Requirements
Current undergraduate/graduate student at University of Pennsylvania
Must be enrolled in at least 50% of in-person classes
Major in business administration, marketing, and sales with a strong interest in event planning
Able to commit at least 2-8 hours per week to host events with students on your campus (and ideally much more)
Able to receive and store program deliveries including event materials and swag
Actively involved in campus organizations and communities
Effective communicator who enjoys networking with others
Reliable and willing to learn and grow
Excited about Brave
Eligible to work in the US and no sponsorship required
Working at Brave
Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
Opportunity to get experience at a hyper-growth company, and revolutionize the web
Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
The hourly rate for this role is the city’s minimum wage:
$1600.00 per quarter is possible.
Partial Remote and On Campus
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 50 million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is looking for students to help support Brave’s Campus Events Program. Campus Representatives should be passionate about Brave, leaders amongst their peers, and experts in campus life. They’ll be responsible for brand activations at their schools, identifying opportunities to showcase Brave, and educating their peers on the benefits of using the Brave browser.
Responsibilities
Grow Brave’s awareness by hosting events on campus and touting the benefits of Brave with peers
Collaborate with the Brave marketing team on campaign ideas and engaging activations that meet objectives and drive impact
Ideate and design on-campus events; host events and/or participate in existing campus events such as hackathons, study sessions, etc.
Conduct product demos at events, and share feedback and insights back with the Brave marketing team
Promote Brave to your fellow peers through social media
Share specific sign-up links to drive Brave downloads and usage at your school
Participate in pre-event communication and post-event feedback reports
Stay in communication through one-on-one meetings or Slack conversations weekly with team leads
Requirements
Current undergraduate/graduate student at University of Pennsylvania
Must be enrolled in at least 50% of in-person classes
Major in business administration, marketing, and sales with a strong interest in event planning
Able to commit at least 2-8 hours per week to host events with students on your campus (and ideally much more)
Able to receive and store program deliveries including event materials and swag
Actively involved in campus organizations and communities
Effective communicator who enjoys networking with others
Reliable and willing to learn and grow
Excited about Brave
Eligible to work in the US and no sponsorship required
Working at Brave
Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
Opportunity to get experience at a hyper-growth company, and revolutionize the web
Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
The hourly rate for this role is the city’s minimum wage:
$1600.00 per quarter is possible.
Brave
Campus Marketing Representative - University of Pennsylvania - Pittsburg
Part time
Hybrid
Campus Marketing Representative - University of Pennsylvania - Pittsburg
Partial Remote and On Campus
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 50 million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is looking for students to help support Brave’s Campus Events Program. Campus Representatives should be passionate about Brave, leaders amongst their peers, and experts in campus life. They’ll be responsible for brand activations at their schools, identifying opportunities to showcase Brave, and educating their peers on the benefits of using the Brave browser.
Responsibilities
Grow Brave’s awareness by hosting events on campus and touting the benefits of Brave with peers
Collaborate with the Brave marketing team on campaign ideas and engaging activations that meet objectives and drive impact
Ideate and design on-campus events; host events and/or participate in existing campus events such as hackathons, study sessions, etc.
Conduct product demos at events, and share feedback and insights back with the Brave marketing team
Promote Brave to your fellow peers through social media
Share specific sign-up links to drive Brave downloads and usage at your school
Participate in pre-event communication and post-event feedback reports
Stay in communication through one-on-one meetings or Slack conversations weekly with team leads
Requirements
Current undergraduate/graduate student at University of Pennsylvania - Pittsburg
Must be enrolled in at least 50% of in-person classes
Major in business administration, marketing, and sales with a strong interest in event planning
Able to commit at least 2-8 hours per week to host events with students on your campus (and ideally much more)
Able to receive and store program deliveries including event materials and swag
Actively involved in campus organizations and communities
Effective communicator who enjoys networking with others
Reliable and willing to learn and grow
Excited about Brave
Eligible to work in the US and no sponsorship required
Working at Brave
Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
Opportunity to get experience at a hyper-growth company, and revolutionize the web
Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
The hourly rate for this role is the city’s minimum wage:
$1600.00 per quarter is possible.
Partial Remote and On Campus
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 50 million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is looking for students to help support Brave’s Campus Events Program. Campus Representatives should be passionate about Brave, leaders amongst their peers, and experts in campus life. They’ll be responsible for brand activations at their schools, identifying opportunities to showcase Brave, and educating their peers on the benefits of using the Brave browser.
Responsibilities
Grow Brave’s awareness by hosting events on campus and touting the benefits of Brave with peers
Collaborate with the Brave marketing team on campaign ideas and engaging activations that meet objectives and drive impact
Ideate and design on-campus events; host events and/or participate in existing campus events such as hackathons, study sessions, etc.
Conduct product demos at events, and share feedback and insights back with the Brave marketing team
Promote Brave to your fellow peers through social media
Share specific sign-up links to drive Brave downloads and usage at your school
Participate in pre-event communication and post-event feedback reports
Stay in communication through one-on-one meetings or Slack conversations weekly with team leads
Requirements
Current undergraduate/graduate student at University of Pennsylvania - Pittsburg
Must be enrolled in at least 50% of in-person classes
Major in business administration, marketing, and sales with a strong interest in event planning
Able to commit at least 2-8 hours per week to host events with students on your campus (and ideally much more)
Able to receive and store program deliveries including event materials and swag
Actively involved in campus organizations and communities
Effective communicator who enjoys networking with others
Reliable and willing to learn and grow
Excited about Brave
Eligible to work in the US and no sponsorship required
Working at Brave
Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
Opportunity to get experience at a hyper-growth company, and revolutionize the web
Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
The hourly rate for this role is the city’s minimum wage:
$1600.00 per quarter is possible.
Brave
Campus Marketing Representative - University of North Carolina - Charlotte
Part time
Hybrid
Campus Marketing Representative - University ofNorth Carolina -Charlotte
Partial Remote and On Campus
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 50 million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is looking for students to help support Brave’s Campus Events Program. Campus Representatives should be passionate about Brave, leaders amongst their peers, and experts in campus life. They’ll be responsible for brand activations at their schools, identifying opportunities to showcase Brave, and educating their peers on the benefits of using the Brave browser.
Responsibilities
Grow Brave’s awareness by hosting events on campus and touting the benefits of Brave with peers
Collaborate with the Brave marketing team on campaign ideas and engaging activations that meet objectives and drive impact
Ideate and design on-campus events; host events and/or participate in existing campus events such as hackathons, study sessions, etc.
Conduct product demos at events, and share feedback and insights back with the Brave marketing team
Promote Brave to your fellow peers through social media
Share specific sign-up links to drive Brave downloads and usage at your school
Participate in pre-event communication and post-event feedback reports
Stay in communication through one-on-one meetings or Slack conversations weekly with team leads
Requirements
Current undergraduate/graduate student at University ofNorth Carolina -Charlotte
Must be enrolled in at least 50% of in-person classes
Major in business administration, marketing, and sales with a strong interest in event planning
Able to commit at least 2-8 hours per week to host events with students on your campus (and ideally much more)
Able to receive and store program deliveries including event materials and swag
Actively involved in campus organizations and communities
Effective communicator who enjoys networking with others
Reliable and willing to learn and grow
Excited about Brave
Eligible to work in the US and no sponsorship required
Working at Brave
Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
Opportunity to get experience at a hyper-growth company, and revolutionize the web
Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
The hourly rate for this role is the city’s minimum wage:
$1600.00 per quarter is possible.
Partial Remote and On Campus
About Brave
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 50 million people have switched to Brave for a faster, more private web. Millions more switch every month.
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
Brave is looking for students to help support Brave’s Campus Events Program. Campus Representatives should be passionate about Brave, leaders amongst their peers, and experts in campus life. They’ll be responsible for brand activations at their schools, identifying opportunities to showcase Brave, and educating their peers on the benefits of using the Brave browser.
Responsibilities
Grow Brave’s awareness by hosting events on campus and touting the benefits of Brave with peers
Collaborate with the Brave marketing team on campaign ideas and engaging activations that meet objectives and drive impact
Ideate and design on-campus events; host events and/or participate in existing campus events such as hackathons, study sessions, etc.
Conduct product demos at events, and share feedback and insights back with the Brave marketing team
Promote Brave to your fellow peers through social media
Share specific sign-up links to drive Brave downloads and usage at your school
Participate in pre-event communication and post-event feedback reports
Stay in communication through one-on-one meetings or Slack conversations weekly with team leads
Requirements
Current undergraduate/graduate student at University ofNorth Carolina -Charlotte
Must be enrolled in at least 50% of in-person classes
Major in business administration, marketing, and sales with a strong interest in event planning
Able to commit at least 2-8 hours per week to host events with students on your campus (and ideally much more)
Able to receive and store program deliveries including event materials and swag
Actively involved in campus organizations and communities
Effective communicator who enjoys networking with others
Reliable and willing to learn and grow
Excited about Brave
Eligible to work in the US and no sponsorship required
Working at Brave
Welcoming, humble, ridiculously smart teammates, and a truly flat org structure
Opportunity to get experience at a hyper-growth company, and revolutionize the web
Oh, and did we mention Brendan, our CEO & co-founder, invented JavaScript?
The hourly rate for this role is the city’s minimum wage:
$1600.00 per quarter is possible.