Team Operations Manager- Servicing
Status
Reno, USA
Full time
Office
Compensation is not specified
Role
Operations Manager
Description
Please note that the provided job description does not specify a job title. The following rewrite is based on the provided information without adding a job title.
About Figure
Figure is revolutionizing the finance industry by leveraging blockchain technology to provide faster, more efficient, and cost-effective solutions. In just five years, Figure has become a leading fintech company, known for its industry-first innovations in loan origination, equity management, private fund services, banking, and payments. With a highly talented team dedicated to groundbreaking technologies, Figure is committed to fostering a creative, collaborative, and supportive environment where everyone can thrive. Join our team and be a part of shaping the future of the financial world!
About the Role
We are seeking a dynamic and customer-focused leader who is well-versed in delinquency and default resolution. As the Team Operations Manager, you will have the opportunity to drive the success of our Servicing & Customer Care team by overseeing day-to-day operations, providing leadership, and ensuring exceptional service delivery. Your expertise in call center management within the financial sector, coupled with your regulatory knowledge, will be invaluable in supporting our growing team. Your commitment to delivering the best possible customer experience will help us maintain low delinquency rates and successfully navigate defaulted loans in a challenging financial landscape. With effective communication, problem-solving skills, and meticulous attention to detail, you will drive key outcomes, foster brand engagement, and ensure customer satisfaction. Taking the lead in troubleshooting and providing solutions with empathy and expertise, you will hold Figure accountable to our customers.
What You'll Do
- Lead the Servicing & Customer Care team, focusing on delivering industry-leading service and workforce management on a daily basis.
- Monitor delinquency rates and track your team's contributions to account resolution, ensuring excellent customer service through persuasive resolution-driven conversations that meet quality standards.
- Resolve escalated complaints, identify process and knowledge gaps, and communicate and implement solutions to improve overall customer satisfaction.
- Analyze reporting data to make data-driven recommendations to management regarding staff and loan performance.
- Provide regular data-driven coaching sessions, offering performance feedback and call quality assessments to associates.
- Address performance and disciplinary issues promptly and appropriately.
- Promote diversity and inclusion within the team, fostering a culture based on respect and collaboration.
- Collaborate with product and tech teams to manage escalations and drive timely resolutions.
- Recommend process improvements to enhance Figure's products and services.
- Participate in new hire training programs to expand the team's capabilities.
- Provide unrivaled support to our customers through phone, chat, and email, ensuring brand recognition and loyalty.
What We Look For
- Bachelor's degree preferred.
- 5+ years of experience in collections/default loan servicing or other financial services, preferably in mortgage or HELOC space. Experience in personal loan servicing is a plus.
- 3+ years of proven leadership experience in a call center environment with a focus on collections or defaults.
- Familiarity with FCRA, FDCPA, and CFPB guidelines.
- Demonstrated track record of successfully leading a team and achieving call center, delinquency roll rates, and collection resolutions.
- Strong metrics-based approach and ability to create impact.
- Ability to foster a value-based culture and promote respectful interactions and attitudes.
- Engaging leader with adaptability to different personalities and situations, handling matters with a sense of urgency.
- Flexible and adaptable to ongoing process refinements and organizational changes.
- Excellent communication skills, combining confidence, friendliness, and compassion.
- Strong organizational skills and process-driven mindset.
- Quick learner with the ability to navigate new technology platforms.
Benefits and Perks
- Competitive salary and opportunities for growth.
- Performance-based quarterly bonuses.
- Equity stock options.
- Comprehensive health, vision, and dental insurance for employees and their dependents.
- Employer-funded life and disability insurance coverage.
- Company benefits, including HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Up to 12 weeks of paid family leave.
- Flexible work options, including in-office, remote, and hybrid models.
- Home office and technology stipends for remote workers.
- Flexible time-off plan to promote work-life balance.
- Continuing education reimbursement.
- Team swag deliveries.
For CO, NY, CA, and WA residents, the salary range for this position is $78,000 - $85,000 per year with a 25% bonus and equity. Actual compensation may vary based on individual candidate experience and location.
Please review our California Employee and Prospective Employee Privacy Notice if you are a California resident for information on how Figure manages applicant data.
Figure does not sponsor work visas for this position. All hired individuals must provide proof of identity and eligibility to work in the United States.
#LI-SB1
Skills Required
Figure
Website
www.figure.comCompany size
Not specified
Location
United States
Description
Not specified
Status
ME Re
Junior PR & Communications Executive | Crypto & Tech
Full time
Remote
Growth Lab is a small PR consultancy working with crypto and fintech companies. We’re looking for a proactive, focused teammate who can research journalists, build targeted media lists, write compelling pitches and follow through on outreach. You’ll take ownership of assigned tasks, apply feedback and keep work moving, with direct guidance from the founder.
What you’ll do
Research journalists and their recent coverage to identify relevant people to approach.
Build and maintain accurate media lists, with useful notes on each reporter’s interests.
Help develop story angles and write clear, personalised media pitches.Support journalist outreach and follow-ups, with guidance.
Track coverage, interview opportunities and deadlines.Help prepare briefing documents, client updates and interview materials.
Follow crypto and financial news to spot opportunities for our clients.
Keep assigned work organised and follow it through to completion.
Who we’re looking for
You write clearly in English, enjoy research and want to understand how PR works.
You’re comfortable taking direction, asking questions when something is unclear and applying feedback to your next piece of work.
You bring determination and focus.
When a task takes more digging than expected, you keep working through it and communicate when you need help. You pay attention to the brief, check your work and flag delays early.
Familiarity with media pitching is needed.
An interest in crypto is mandatory.What you’ll gainDirect mentorship from an experienced communications lead.Practical training in journalist research, story development, pitching and media relations.Exposure to founders and complex topics across crypto, fintech and technology.Responsibility that grows as your skills and confidence develop.A small team where your work makes a visible contribution.
What you’ll do
Research journalists and their recent coverage to identify relevant people to approach.
Build and maintain accurate media lists, with useful notes on each reporter’s interests.
Help develop story angles and write clear, personalised media pitches.Support journalist outreach and follow-ups, with guidance.
Track coverage, interview opportunities and deadlines.Help prepare briefing documents, client updates and interview materials.
Follow crypto and financial news to spot opportunities for our clients.
Keep assigned work organised and follow it through to completion.
Who we’re looking for
You write clearly in English, enjoy research and want to understand how PR works.
You’re comfortable taking direction, asking questions when something is unclear and applying feedback to your next piece of work.
You bring determination and focus.
When a task takes more digging than expected, you keep working through it and communicate when you need help. You pay attention to the brief, check your work and flag delays early.
Familiarity with media pitching is needed.
An interest in crypto is mandatory.What you’ll gainDirect mentorship from an experienced communications lead.Practical training in journalist research, story development, pitching and media relations.Exposure to founders and complex topics across crypto, fintech and technology.Responsibility that grows as your skills and confidence develop.A small team where your work makes a visible contribution.
Payment in Crypto
Travala
Senior Business Development Manager (Listings)
Full time
Remote
About Travala
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally.
Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform.
By incorporating next-generation blockchain technology and tokenised loyalty rewards, Travala.com is creating a cutting-edge experience at the intersection of Web3 and travel.
About the Role
Travala.com is the world's leading Web3 travel booking platform, with AVA as its native utility token. We're hiring a Senior BD Manager to own new coin listings on Travala end-to-end — sourcing targets, pitching, negotiating, and closing deals. Listings may be structured as a traditional paid fee or as an in-kind token arrangement, decided deal by deal — the specific structure isn't the focus of this role, closing quality listings is.
This is a hunter role, not a strategist or management role. You'll have sales collateral and initial market research to build from - you're not starting from a completely blank page.
While this is a fully remote position, candidates based in the Asia-Pacific (APAC) region are preferred to align with working hours across our wider growth team and key internal departments, with flexibility for exceptional candidates in other locations.
Key Responsibilities
Own the full listing deal cycle: prospecting, outreach, pitching, negotiation, and closing - across paid listings and in-kind/token-based listing arrangements
Build and actively manage a prioritized pipeline of target projects, using our existing research as a starting point and expanding it over time
Represent Travala directly to token project founders, BD leads, and treasury teams to pitch new listings
Negotiate commercial terms within approved guardrails, and manage the process through to signature
Keep leadership updated on pipeline status, deal velocity, and market feedback on our listing offering
Build strategic token partner relationships to drive revenue, while identifying broader ecosystem or co-marketing leads for internal teams.
Act as primary BD liaison for internal teams (product, legal, marketing, finance) to coordinate workflows, documentation, and compliant token integration.
Research and stay up to date with cryptocurrency market trends, emerging tokens, and innovative blockchain projects to identify potential listing opportunities.
What's Not in Scope
To keep this role focused and avoid overlap with our marketing team, the following sit outside this role:
Post-signature announcements, co-marketing, and campaign work - owned by our CMO's team once a deal is signed.
Broader strategic partnerships beyond listings (e.g. major platform integrations) - owned separately.
Managing other BD staff -this is an individual contributor role, not a management position.
What You'll Have From Day One
Sales collateral and initial market research to support outreach and pipeline-building
Direct access to leadership for deal support and approvals - no bureaucratic layers slowing down a close
Requirements
5+ years of professional experience in business development or sales within the blockchain or cryptocurrency industry.
Deep understanding of Web3, including tokenomics, crypto payments, wallets, and market trends.
Genuine Web3/crypto BD experience - you already understand how token teams evaluate exchange listings and partnership offers.
Existing relationships in the space are a critical component - warm pipeline beats cold outreach.
Senior enough to run a full deal cycle independently, without needing management oversight at each step.
Genuinely commission-motivated. This role is structured for someone who wants their effort and results to show up directly in their paycheck - not someone seeking a flat, low-variability package.
Strong sales instincts and comfort with rejection - this is a quota-driven, outbound-heavy role.
Not looking for a “Head of BD” or management title - this is a hands-on, deal-closing role by design.
Exchange-side experience (Preferred): Prior experience on a listings/BD team at a crypto exchange is a strong plus - you understand how listing conversations and decisions actually get made from the other side of the table.
Benefits
Compensation: Competitive Base Salary + Uncapped Commission, depending on experience. Candidates with direct exchange-side listings experience would sit at the top of this range.
Travel Perks: Access to Smart Platinum tier on Travala.com for exclusive discounts and rewards.
Work-Life Balance: Remote working mode within a dynamic, high-performing international team culture.
Flexible Engagement Models: We offer tailored contracting or employment structures depending on your jurisdiction and location (to be discussed during the interview process).
Growth: Dedicated annual budget for courses, certifications, and tech conferences.
Web3 & Tech Exposure: Direct exposure to cutting-edge and trending technologies across Blockchain, Web3, FinTech, and real-world crypto adoption.
Premium Work Tools: High-end MacBook and necessary peripherals.
Founded in 2017 and now backed by industry giant Binance, Travala is the leading crypto-native travel booking service, offering 2,200,000+ properties across 230 countries, 600+ airlines, 50,000+ car rental locations, and 400,000+ activities globally.
Travala is a champion of cryptocurrency adoption, accepting over 100 leading cryptocurrencies alongside traditional payment methods. In addition to unbeatable prices via its Best Price Guarantee, Smart members on Travala can also enjoy additional discounts and loyalty rewards for eligible bookings made on the platform.
By incorporating next-generation blockchain technology and tokenised loyalty rewards, Travala.com is creating a cutting-edge experience at the intersection of Web3 and travel.
About the Role
Travala.com is the world's leading Web3 travel booking platform, with AVA as its native utility token. We're hiring a Senior BD Manager to own new coin listings on Travala end-to-end — sourcing targets, pitching, negotiating, and closing deals. Listings may be structured as a traditional paid fee or as an in-kind token arrangement, decided deal by deal — the specific structure isn't the focus of this role, closing quality listings is.
This is a hunter role, not a strategist or management role. You'll have sales collateral and initial market research to build from - you're not starting from a completely blank page.
While this is a fully remote position, candidates based in the Asia-Pacific (APAC) region are preferred to align with working hours across our wider growth team and key internal departments, with flexibility for exceptional candidates in other locations.
Key Responsibilities
Own the full listing deal cycle: prospecting, outreach, pitching, negotiation, and closing - across paid listings and in-kind/token-based listing arrangements
Build and actively manage a prioritized pipeline of target projects, using our existing research as a starting point and expanding it over time
Represent Travala directly to token project founders, BD leads, and treasury teams to pitch new listings
Negotiate commercial terms within approved guardrails, and manage the process through to signature
Keep leadership updated on pipeline status, deal velocity, and market feedback on our listing offering
Build strategic token partner relationships to drive revenue, while identifying broader ecosystem or co-marketing leads for internal teams.
Act as primary BD liaison for internal teams (product, legal, marketing, finance) to coordinate workflows, documentation, and compliant token integration.
Research and stay up to date with cryptocurrency market trends, emerging tokens, and innovative blockchain projects to identify potential listing opportunities.
What's Not in Scope
To keep this role focused and avoid overlap with our marketing team, the following sit outside this role:
Post-signature announcements, co-marketing, and campaign work - owned by our CMO's team once a deal is signed.
Broader strategic partnerships beyond listings (e.g. major platform integrations) - owned separately.
Managing other BD staff -this is an individual contributor role, not a management position.
What You'll Have From Day One
Sales collateral and initial market research to support outreach and pipeline-building
Direct access to leadership for deal support and approvals - no bureaucratic layers slowing down a close
Requirements
5+ years of professional experience in business development or sales within the blockchain or cryptocurrency industry.
Deep understanding of Web3, including tokenomics, crypto payments, wallets, and market trends.
Genuine Web3/crypto BD experience - you already understand how token teams evaluate exchange listings and partnership offers.
Existing relationships in the space are a critical component - warm pipeline beats cold outreach.
Senior enough to run a full deal cycle independently, without needing management oversight at each step.
Genuinely commission-motivated. This role is structured for someone who wants their effort and results to show up directly in their paycheck - not someone seeking a flat, low-variability package.
Strong sales instincts and comfort with rejection - this is a quota-driven, outbound-heavy role.
Not looking for a “Head of BD” or management title - this is a hands-on, deal-closing role by design.
Exchange-side experience (Preferred): Prior experience on a listings/BD team at a crypto exchange is a strong plus - you understand how listing conversations and decisions actually get made from the other side of the table.
Benefits
Compensation: Competitive Base Salary + Uncapped Commission, depending on experience. Candidates with direct exchange-side listings experience would sit at the top of this range.
Travel Perks: Access to Smart Platinum tier on Travala.com for exclusive discounts and rewards.
Work-Life Balance: Remote working mode within a dynamic, high-performing international team culture.
Flexible Engagement Models: We offer tailored contracting or employment structures depending on your jurisdiction and location (to be discussed during the interview process).
Growth: Dedicated annual budget for courses, certifications, and tech conferences.
Web3 & Tech Exposure: Direct exposure to cutting-edge and trending technologies across Blockchain, Web3, FinTech, and real-world crypto adoption.
Premium Work Tools: High-end MacBook and necessary peripherals.
mike William
Remote Campaign Marketer & Financial Liaison
Part time
Remote
We are seeking a dynamic and results-driven Remote Campaign Marketer & Financial Liaison to join our non-profit team. This specialized role focuses primarily on planning and executing marketing and fundraising campaigns to support our charitable mission, alongside acting as a secure financial intermediary to manage and track campaign funds transparently—all from the comfort of your home.We warmly welcome beginners and students to apply! If you have the passion, enthusiasm, and willingness to learn, we would love to have you on our virtual team.Key Responsibilities:Plan, develop, and execute digital marketing and fundraising campaigns across various online platforms to maximize donor engagement and reach.Create compelling promotional content, ads, and updates to drive awareness for our charitable rescue operations and community initiatives.Serve as a financial liaison and intermediary for campaigns, overseeing the secure collection, tracking, and transparent reconciliation of donations and funds.Coordinate with donors, stakeholders, and team members to ensure seamless communication and financial accountability throughout each campaign.Monitor campaign performance, analyze results, and provide regular reports on fundraising progress and financial flows.Qualifications & Requirements:Experience or strong interest in digital marketing, campaign management, or fundraising (Fresh graduates and students are welcome).Basic understanding or willingness to learn financial coordination, handling donations, or acting as a financial liaison.Excellent written and verbal communication skills in English for effective copywriting and stakeholder engagement.Proficiency in digital marketing tools, social media platforms, and online payment/financial tracking systems.High commitment to transparency, financial integrity, data privacy, and ethical standards.Self-motivated, organized, and able to work independently in a remote environment.
IMPORTANT WARNING:Please read carefully before applying! Do not submit your application unless you fully possess or strongly match the required skills, qualifications, and the ability to handle campaign marketing and financial coordination responsibly. Applications that do not meet these criteria will not be considered.Job Type: Contract / Remote (Flexible hours based on campaign needs)
IMPORTANT WARNING:Please read carefully before applying! Do not submit your application unless you fully possess or strongly match the required skills, qualifications, and the ability to handle campaign marketing and financial coordination responsibly. Applications that do not meet these criteria will not be considered.Job Type: Contract / Remote (Flexible hours based on campaign needs)
Payment in Crypto
SADR B
Strategic Business Development Partner - Tech Solutions
Remote, USA
Remote, USA
Part time
Remote
Strategic Business Development Partner - Tech Solutions
Company: Oferli Industry: Software Engineering & Cloud Architecture Location: Remote / Global
About Oferli Oferli provides enterprise-grade software engineering and scalable cloud solutions. As we scale our footprint, we are partnering with experienced business developers and sales professionals who can connect growing companies with our technical expertise.
Core Responsibilities
Identify and engage key decision-makers (CTOs, Founders, Operations Managers) requiring custom software or cloud infrastructure.
Build, manage, and nurture a robust commercial pipeline for Oferli.
Lead introductory discovery meetings and pitch technical solutions effectively.
Work in close alignment with Oferli's core team to ensure smooth onboarding for new clients.
Ideal Profile & Qualifications
Proven experience in B2B sales, business development, or technology partnership roles.
Ability to understand and communicate software engineering and cloud architecture value propositions.
Strong closing skills and an established professional network.
Highly disciplined, self-directed, and results-oriented.
Partnership Structure
Remuneration and partnership framework will be tailored and finalized during direct discussions with selected candidates.
How to Apply Apply directly through LaborX by sharing your professional profile or relevant background details.
Payment in Crypto
SADR B
B2B Sales & Growth Partner (Software & Cloud Solutions)
Remote, USA
Remote, USA
Part time
Remote
Company: Oferli Industry: Software Engineering & Cloud Architecture Location: Remote / Global
About Oferli Oferli bridges complex technical execution with high-value business outcomes. We specialize in custom software engineering and cloud infrastructure for growing enterprises and ambitious startups. To accelerate our market expansion, we are looking for a proactive B2B Sales & Growth Partner to drive client acquisition and secure new service agreements.
Core Responsibilities
Drive end-to-end client acquisition for custom software development and cloud architecture projects.
Map target industries, pitch decision-makers, and convert prospective leads into active clients.
Manage client relationships from the initial introduction through to contract finalization.
Represent Oferli’s technical capabilities with clarity and professionalism in the marketplace.
Ideal Profile & Qualifications
Demonstrated success in B2B tech sales, SaaS, or IT service partnership acquisition.
Strong network and the ability to autonomously generate and close qualified leads.
Excellent negotiation, persuasion, and client communication skills.
Entrepreneurial mindset, high autonomy, and commitment to performance-driven collaboration.
Partnership Structure
Partnership terms, revenue-sharing model, and collaboration details will be discussed and structured directly during the interview phase.
How to Apply Submit your professional background summary or portfolio directly via LaborX.
About Oferli Oferli bridges complex technical execution with high-value business outcomes. We specialize in custom software engineering and cloud infrastructure for growing enterprises and ambitious startups. To accelerate our market expansion, we are looking for a proactive B2B Sales & Growth Partner to drive client acquisition and secure new service agreements.
Core Responsibilities
Drive end-to-end client acquisition for custom software development and cloud architecture projects.
Map target industries, pitch decision-makers, and convert prospective leads into active clients.
Manage client relationships from the initial introduction through to contract finalization.
Represent Oferli’s technical capabilities with clarity and professionalism in the marketplace.
Ideal Profile & Qualifications
Demonstrated success in B2B tech sales, SaaS, or IT service partnership acquisition.
Strong network and the ability to autonomously generate and close qualified leads.
Excellent negotiation, persuasion, and client communication skills.
Entrepreneurial mindset, high autonomy, and commitment to performance-driven collaboration.
Partnership Structure
Partnership terms, revenue-sharing model, and collaboration details will be discussed and structured directly during the interview phase.
How to Apply Submit your professional background summary or portfolio directly via LaborX.
Payment in Crypto