Technical Ops Support
Europe
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Responsibilities:
- This role involves being part of a customer support team that operates 24x6 on a rotational shift basis, covering support channels such as Forums, Telegram groups, and Discord.
- Providing hands-on technical support by analyzing issues and offering solutions and suggestions.
- Ensuring delivery of exceptional customer experience within specified SLAs.
- Identifying and addressing customer needs and helping them overcome unique challenges and achieve their goals.
- Soliciting product feedback, monitoring usage/performance metrics, and contributing to the product roadmap.
- Cultivating and managing relationships with various stakeholders both internally and externally.
- Collaborating with internal teams to influence long-term solutions and product development strategies.
- Adapting to a fast-paced and constantly evolving work environment.
Requirements:
- Must be located in the EU time zone.
- Proficient in both spoken and written English.
- Minimum of 1 year experience in a technical support role.
- Possession of a technical degree.
- Strong analytical abilities.
- Capable of comprehending and troubleshooting complex technical issues.
- Effective communication skills with stakeholders across different levels.
- Strong interpersonal skills for relationship management.
- Keen interest in blockchain and crypto technologies.
- Mandatory experience with blockchain/web3 technology.
Skills Required
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
BitGo
Senior Backend Engineer - Wallets
Bangalore, India
Bangalore, India
Full time
Office
About the Job
BitGo is a leading provider of digital asset financial services catering to institutional investors by offering liquidity, custody, and security solutions. Founded in 2013, BitGo is renowned for introducing the multi-signature wallet and being the first digital asset company focused on institutional clients. Involved in both centralized and decentralized finance, BitGo provides market-leading trading, lending, and borrowing services along with acting as the custodian for WBTC, a globally recognized stablecoin for Bitcoin. Processing about 20% of global Bitcoin transactions, BitGo supports over 600 coins and tokens and serves more than 1500 institutional clients in 50 countries. Backed by well-known entities like Goldman Sachs and Digital Currency Group, BitGo is seeking a Senior Software Engineer to join their team in Bangalore, India.
Responsibilities:
Develop robust APIs, libraries, and services for wallet services.
Manage functionality and scalability features from inception to deployment and integration.
Document and expose functionality for various user interfaces.
Enhance internal workflows and provide tooling for improved service.
Focus on implementing security features to ensure the safety of assets.
Collaborate with engineering teams to maintain work quality and technical requirements consistency.
Provide mentorship and code reviews for peers.
Engage with global stakeholders as necessary.
Skills & Experience:
BitGo values teamwork, communication, ownership, and craftsmanship and seeks individuals who share these values. Required qualifications include:
Required:
3+ years of back-end, server-side software development experience.
Proficiency in algorithm design and problem-solving.
Strong skills in Node.JS/TypeScript, PostgreSQL, MongoDB, and RESTful API design.
Experience with version control, code review tools, CI tools, and project management tools.
Bachelor's degree in computer science or related technical discipline.
Proficiency in spoken English.
Preferred:
Background in Bitcoin or centralized financial industries.
Interest and experience in cryptocurrencies and blockchain.
Why Join BitGo?
BitGo offers a disruptive environment that requires vision, innovation, passion, technical expertise, collaboration, and execution. Here are some of the benefits of working at BitGo:
Competitive salary
Hybrid working model
IT equipment support
Meal & Commute allowance
Medical Insurance
Well-being allowance comprising medical, wellness, and fitness aspects
Snacks provided at the Bangalore office
Opportunity to work with a talented and dynamic team in a transformative industry.
BitGo is a leading provider of digital asset financial services catering to institutional investors by offering liquidity, custody, and security solutions. Founded in 2013, BitGo is renowned for introducing the multi-signature wallet and being the first digital asset company focused on institutional clients. Involved in both centralized and decentralized finance, BitGo provides market-leading trading, lending, and borrowing services along with acting as the custodian for WBTC, a globally recognized stablecoin for Bitcoin. Processing about 20% of global Bitcoin transactions, BitGo supports over 600 coins and tokens and serves more than 1500 institutional clients in 50 countries. Backed by well-known entities like Goldman Sachs and Digital Currency Group, BitGo is seeking a Senior Software Engineer to join their team in Bangalore, India.
Responsibilities:
Develop robust APIs, libraries, and services for wallet services.
Manage functionality and scalability features from inception to deployment and integration.
Document and expose functionality for various user interfaces.
Enhance internal workflows and provide tooling for improved service.
Focus on implementing security features to ensure the safety of assets.
Collaborate with engineering teams to maintain work quality and technical requirements consistency.
Provide mentorship and code reviews for peers.
Engage with global stakeholders as necessary.
Skills & Experience:
BitGo values teamwork, communication, ownership, and craftsmanship and seeks individuals who share these values. Required qualifications include:
Required:
3+ years of back-end, server-side software development experience.
Proficiency in algorithm design and problem-solving.
Strong skills in Node.JS/TypeScript, PostgreSQL, MongoDB, and RESTful API design.
Experience with version control, code review tools, CI tools, and project management tools.
Bachelor's degree in computer science or related technical discipline.
Proficiency in spoken English.
Preferred:
Background in Bitcoin or centralized financial industries.
Interest and experience in cryptocurrencies and blockchain.
Why Join BitGo?
BitGo offers a disruptive environment that requires vision, innovation, passion, technical expertise, collaboration, and execution. Here are some of the benefits of working at BitGo:
Competitive salary
Hybrid working model
IT equipment support
Meal & Commute allowance
Medical Insurance
Well-being allowance comprising medical, wellness, and fitness aspects
Snacks provided at the Bangalore office
Opportunity to work with a talented and dynamic team in a transformative industry.
Genies, Inc.
Senior Product Designer
Los Angeles, USA
Los Angeles, USA
Full time
Office
Genies is looking for a seasoned professional to join their team as a Senior Product Designer. This role involves reshaping the digital identity landscape by introducing intuitive UI/UX designs for avatar AI and social networks. The selected candidate will collaborate closely with the Head of Design and executive team to enhance existing and future Genies products. The ideal candidate should demonstrate a strong passion for creating visually appealing and user-friendly interfaces as well as anticipate the impact of emerging technologies like XR and AI on mobile and spatial computing, social products, and experiences. As a product designer at Genies, you will have the opportunity to shape the product and design roadmap, working alongside the founders, engineering, and product leaders to address complex technical challenges by redefining design principles, user interfaces, workflows, and interactivity.
Requirements:
Minimum 6 years of UI/UX mobile design experience showcasing expertise in design execution
Proficiency in interactive and motion design is advantageous
Capability to lead end-to-end design projects for mobile platforms
Hands-on approach is crucial for this role
Excellent skills in UI/UX design with a diverse portfolio demonstrating creativity and research
Strong product and systems thinking with a proven track record of delivering valuable user experiences
Advanced proficiency in design tools such as Figma, Spline, Unity, Adobe Suite, and 3d
Strong storytelling abilities to inspire through compelling narratives
Curiosity and eagerness to learn continuously
Experience with prototyping at both low and high fidelity levels
Proficient in presenting information visually and in writing
Exceptional communication skills both written and verbal
Responsibilities:
Act as the key Product Designer for Genies' new product lines
Shape user experience, interactions, and interfaces through various design stages
Work simultaneously on MVP designs while expanding the boundaries of the core product vision
Lead user research, stakeholder interviews, and problem framing to envision opportunities
Apply human-centered design principles to develop user stories, personas, flows, mockups, prototypes, and specifications
Take ownership of projects from inception to completion, guiding junior and intermediate designers
Contribute to defining and implementing product design strategies and visions, advocating for best practices and operationalizing these strategies
Utilize designs to drive internal exploration and Research & Development (R&D)
Maintain visual and brand consistency across all products and platforms
Collaborate cross-functionally with teams such as Engineering, Product, Art & Animation, and Senior Management
Compensation Details: Genies offers competitive salaries with a starting salary range from $200,000 to $260,000, depending on various factors. Full-time employees may be eligible for equity compensation, along with a comprehensive health, wellness, and benefits package.
Working at Genies:
Opportunities for professional development and career growth within a supportive team environment
Flexible work hours and remote work policy to shape your career effectively
Enjoy the perks and culture of a startup while benefiting from stable funding
Comprehensive health insurance, dental, vision coverage, and 401K program
Generous paid time off, including paid parental leave and wellness programs
Modern office environment with additional benefits like monthly wellness reimbursement and unique office facilities
Equal Opportunity Employer: Genies is committed to creating an inclusive work environment free of discrimination and harassment. Embracing diversity and inclusion is a core value to provide a sense of belonging for all employees.
Requirements:
Minimum 6 years of UI/UX mobile design experience showcasing expertise in design execution
Proficiency in interactive and motion design is advantageous
Capability to lead end-to-end design projects for mobile platforms
Hands-on approach is crucial for this role
Excellent skills in UI/UX design with a diverse portfolio demonstrating creativity and research
Strong product and systems thinking with a proven track record of delivering valuable user experiences
Advanced proficiency in design tools such as Figma, Spline, Unity, Adobe Suite, and 3d
Strong storytelling abilities to inspire through compelling narratives
Curiosity and eagerness to learn continuously
Experience with prototyping at both low and high fidelity levels
Proficient in presenting information visually and in writing
Exceptional communication skills both written and verbal
Responsibilities:
Act as the key Product Designer for Genies' new product lines
Shape user experience, interactions, and interfaces through various design stages
Work simultaneously on MVP designs while expanding the boundaries of the core product vision
Lead user research, stakeholder interviews, and problem framing to envision opportunities
Apply human-centered design principles to develop user stories, personas, flows, mockups, prototypes, and specifications
Take ownership of projects from inception to completion, guiding junior and intermediate designers
Contribute to defining and implementing product design strategies and visions, advocating for best practices and operationalizing these strategies
Utilize designs to drive internal exploration and Research & Development (R&D)
Maintain visual and brand consistency across all products and platforms
Collaborate cross-functionally with teams such as Engineering, Product, Art & Animation, and Senior Management
Compensation Details: Genies offers competitive salaries with a starting salary range from $200,000 to $260,000, depending on various factors. Full-time employees may be eligible for equity compensation, along with a comprehensive health, wellness, and benefits package.
Working at Genies:
Opportunities for professional development and career growth within a supportive team environment
Flexible work hours and remote work policy to shape your career effectively
Enjoy the perks and culture of a startup while benefiting from stable funding
Comprehensive health insurance, dental, vision coverage, and 401K program
Generous paid time off, including paid parental leave and wellness programs
Modern office environment with additional benefits like monthly wellness reimbursement and unique office facilities
Equal Opportunity Employer: Genies is committed to creating an inclusive work environment free of discrimination and harassment. Embracing diversity and inclusion is a core value to provide a sense of belonging for all employees.
Aptos
Backend Engineer, Product Ecosystem
Palo Alto, USA
Palo Alto, USA
Full time
Office
Our company is a people-centric blockchain firm with a primary objective to ensure fair and widespread accessibility to decentralized assets in a secure and efficient manner. We are led by experts who previously contributed to the development of a renowned blockchain technology. Through our open-source technology, we aspire to lay the groundwork for a trustworthy and scalable web3 environment that offers equal opportunities for all individuals to engage with financial assets at reduced costs and with minimal intermediaries.
Embodying our mission and values, we at Aptos are dedicated to building sustainable solutions beyond just the core technology. Our product infrastructure team focuses on identifying and addressing the key challenges hindering developers in the Web3 sphere. This team aims to deliver innovative infrastructure products that cater to the diverse needs of our ecosystem, ranging from internal projects to external partners and community builders.
In this role, the selected candidate will collaborate closely with various product teams to develop robust, high-performance backend services. Not only will you contribute to enhancing the current architecture, but you will also take part in designing and implementing a cloud platform that accelerates application development on Aptos. Your responsibilities will involve creating data APIs, low-latency high-throughput services for blockchain operations, an identity management system, and more.
This position is situated in our Palo Alto, CA office.
Key Responsibilities
Design and implement scalable and reliable services to pave the way for millions of users to transition to Web3 and Aptos effectively.
Collaborate with diverse teams across the organization and ecosystem to facilitate the scaling of their projects.
Ensure the unwavering reliability and top-notch user experience of all externally facing technical components.
Uphold high standards of software engineering practices in a prominent open-source project.
Qualifications
Minimum of 5 years in industry experience showcasing proficiency in crafting high-quality code and infrastructure.
Proficiency in a low-level programming language like Rust, C/C++.
Experience in building backend systems and scaling high-throughput applications.
Exposure to developing user-centric products.
Familiarity with Python or Typescript.
Knowledge of Kubernetes, AWS, or GCS.
Passion for continuous improvement and innovation in infrastructure development.
Salary Range
The base salary for this position is between $150k and $250k annually.
Benefits
Comprehensive insurance coverage for medical, dental, and vision for employees and their dependents.
Choice of equipment for work.
Flexible vacation policy, inclusive of company holidays and additional days off.
Competitive compensation.
Equity (RSUs) and Protocol Token Grants.
401k matching for US employees.
Engaging in-person and digital events.
We are an Equal Opportunity Employer committed to fostering diversity in the workplace. Our hiring decisions are based solely on qualifications, merit, and operational needs.
If you come across any suspicious activities or requests during the application process, please report them promptly to our security team.
Security Contact: security@aptoslabs.com
Embodying our mission and values, we at Aptos are dedicated to building sustainable solutions beyond just the core technology. Our product infrastructure team focuses on identifying and addressing the key challenges hindering developers in the Web3 sphere. This team aims to deliver innovative infrastructure products that cater to the diverse needs of our ecosystem, ranging from internal projects to external partners and community builders.
In this role, the selected candidate will collaborate closely with various product teams to develop robust, high-performance backend services. Not only will you contribute to enhancing the current architecture, but you will also take part in designing and implementing a cloud platform that accelerates application development on Aptos. Your responsibilities will involve creating data APIs, low-latency high-throughput services for blockchain operations, an identity management system, and more.
This position is situated in our Palo Alto, CA office.
Key Responsibilities
Design and implement scalable and reliable services to pave the way for millions of users to transition to Web3 and Aptos effectively.
Collaborate with diverse teams across the organization and ecosystem to facilitate the scaling of their projects.
Ensure the unwavering reliability and top-notch user experience of all externally facing technical components.
Uphold high standards of software engineering practices in a prominent open-source project.
Qualifications
Minimum of 5 years in industry experience showcasing proficiency in crafting high-quality code and infrastructure.
Proficiency in a low-level programming language like Rust, C/C++.
Experience in building backend systems and scaling high-throughput applications.
Exposure to developing user-centric products.
Familiarity with Python or Typescript.
Knowledge of Kubernetes, AWS, or GCS.
Passion for continuous improvement and innovation in infrastructure development.
Salary Range
The base salary for this position is between $150k and $250k annually.
Benefits
Comprehensive insurance coverage for medical, dental, and vision for employees and their dependents.
Choice of equipment for work.
Flexible vacation policy, inclusive of company holidays and additional days off.
Competitive compensation.
Equity (RSUs) and Protocol Token Grants.
401k matching for US employees.
Engaging in-person and digital events.
We are an Equal Opportunity Employer committed to fostering diversity in the workplace. Our hiring decisions are based solely on qualifications, merit, and operational needs.
If you come across any suspicious activities or requests during the application process, please report them promptly to our security team.
Security Contact: security@aptoslabs.com
21.co
DevOps Engineer
Switzerland +1
Switzerland +1
Full time
Office
Company Overview:
A leading organization specializing in providing access to cryptocurrencies through user-friendly products, 21.co is a pioneer in the field. The company operates as the parent entity of 21Shares, a major issuer of cryptocurrency-backed exchange-traded products (ETPs).
Established in 2018 by Hany Rashwan and Ophelia Snyder, 21.co boasts a global presence with offices in Zurich, London, and New York. Notably, Cathie Wood, the Chief Executive Officer & Chief Investment Officer of ARK Invest, serves as a board member at the company.
Role Summary:
Amun 21Shares is seeking a proficient DevOps Associate to join its expanding team. The selected candidate will play a crucial role in ingraining DevOps best practices across the organization's engineering projects. Key responsibilities encompass enhancing continuous integration practices, developing automation for build/release processes, and standardizing these procedures across the application suite. The role will also provide avenues for learning in various areas, such as data streaming, infrastructure as code, GitOps, observability, security, and DevOps metrics.
Accountabilities and Responsibilities:
Developing familiarity with the technologies employed by the organization
Acquiring knowledge of relevant tools and products
Actively seeking clarification and engaging in follow-up discussions
Demonstrating active listening skills
Communicating work progress updates proactively
Escalating issues promptly and effectively
Ensuring validation and updating of documentation
Required Skills:
Proficiency in working within a Linux environment utilizing standard sys-admin tools
Competence in scripting (in any programming language)
Strong teamwork and communication abilities
Capable of setting up local environments and establishing connections with networks and servers
Understanding distinctions between containers, virtual machines, and bare metal
Experience in building and managing infrastructure with code
Appreciation of how infrastructure underpins various stages of the software development lifecycle (SDLC)
Ability to discern implications of operating at different SDLC phases
Desirable qualifications include completion of a Technical Bootcamp or prior work experience
Primary Job Activities:
Updating and maintaining documentation while actively recording questions and comments
Making pull requests to identify issues, describe changes, and outline testing procedures
Conducting one-on-one sessions to address individual clarifications and escalate concerns, if any
Promviding comprehensive updates on daily completed tasks and planned activities
Efficiently managing assigned tasks within designated time frames
Engaging in continuous learning to enhance skill set
Technology Stack:
AWS cloud infrastructure
Helm and GitHub Action
Docker and Kubernetes
Tools: Terraform, Terragrunt, Helm, Flux
Version Control: GitHub
Development Tools: Lens, VSCode, Warp
Monitoring Platforms: New Relic, Apiiro, PagerDuty
Developer Stack:
Database: Postgresql
Backend: Node.js (Typescript, feathersjs, nestjs)
Frontend: Vue and React frameworks
Additional Programming Languages: Python and Golang
A leading organization specializing in providing access to cryptocurrencies through user-friendly products, 21.co is a pioneer in the field. The company operates as the parent entity of 21Shares, a major issuer of cryptocurrency-backed exchange-traded products (ETPs).
Established in 2018 by Hany Rashwan and Ophelia Snyder, 21.co boasts a global presence with offices in Zurich, London, and New York. Notably, Cathie Wood, the Chief Executive Officer & Chief Investment Officer of ARK Invest, serves as a board member at the company.
Role Summary:
Amun 21Shares is seeking a proficient DevOps Associate to join its expanding team. The selected candidate will play a crucial role in ingraining DevOps best practices across the organization's engineering projects. Key responsibilities encompass enhancing continuous integration practices, developing automation for build/release processes, and standardizing these procedures across the application suite. The role will also provide avenues for learning in various areas, such as data streaming, infrastructure as code, GitOps, observability, security, and DevOps metrics.
Accountabilities and Responsibilities:
Developing familiarity with the technologies employed by the organization
Acquiring knowledge of relevant tools and products
Actively seeking clarification and engaging in follow-up discussions
Demonstrating active listening skills
Communicating work progress updates proactively
Escalating issues promptly and effectively
Ensuring validation and updating of documentation
Required Skills:
Proficiency in working within a Linux environment utilizing standard sys-admin tools
Competence in scripting (in any programming language)
Strong teamwork and communication abilities
Capable of setting up local environments and establishing connections with networks and servers
Understanding distinctions between containers, virtual machines, and bare metal
Experience in building and managing infrastructure with code
Appreciation of how infrastructure underpins various stages of the software development lifecycle (SDLC)
Ability to discern implications of operating at different SDLC phases
Desirable qualifications include completion of a Technical Bootcamp or prior work experience
Primary Job Activities:
Updating and maintaining documentation while actively recording questions and comments
Making pull requests to identify issues, describe changes, and outline testing procedures
Conducting one-on-one sessions to address individual clarifications and escalate concerns, if any
Promviding comprehensive updates on daily completed tasks and planned activities
Efficiently managing assigned tasks within designated time frames
Engaging in continuous learning to enhance skill set
Technology Stack:
AWS cloud infrastructure
Helm and GitHub Action
Docker and Kubernetes
Tools: Terraform, Terragrunt, Helm, Flux
Version Control: GitHub
Development Tools: Lens, VSCode, Warp
Monitoring Platforms: New Relic, Apiiro, PagerDuty
Developer Stack:
Database: Postgresql
Backend: Node.js (Typescript, feathersjs, nestjs)
Frontend: Vue and React frameworks
Additional Programming Languages: Python and Golang
Cherryventures
AI Researcher/ML Engineer - Saas B2B Start up (Berlin)
Berlin, Germany
Berlin, Germany
Full time
Office
AI Researcher (Founding Engineer)
About us
We are an innovative and well-funded company focused on transforming the audit industry by leveraging cutting-edge AI technology. Our core objective is to streamline audits across financial, IT, and ESG sectors by implementing AI automation. We prioritize excellence in AI research and user experience to simplify and enhance the audit process.
Our culture revolves around trust, user-centric solutions, rapid decision-making, and collaborative teamwork. We are seeking a talented Founding Engineer to join our team in Berlin.
Your Role
As a founding AI engineer, you will play a pivotal role in our technological advancements. Collaborating closely with our technical and product leadership, your responsibilities will include:
Setting ambitious goals for AI products and identifying areas for enhancement.
Leading the development and deployment of RAG (retrieval-augmented generation) pipelines.
Defining and refining performance metrics with both short-term and long-term strategies.
We require candidates with expertise in LLMs, retrieval-augmented generation, fine-tuning, and prompting techniques to drive our AI initiatives and strengthen our market position.
Qualifications
Minimum of 5 years of experience as an AI/ML engineer or relevant academic background.
Demonstrated expertise in developing complex RAG pipelines.
Proficiency in evaluating and benchmarking LLMs.
Strong skills in fine-tuning and reinforcement learning.
Sound knowledge of prompting techniques.
Fluency in English.
Bonus Qualifications
Published papers on relevant generative AI topics.
Experience with search-related functionalities.
Prior exposure to startup environments.
Benefits
Competitive salary and equity offering.
Attractive office space in Berlin with flexible remote work options.
Opportunity to be part of a dynamic and impactful team.
Rapid career growth and continuous learning prospects.
Inclusive and diverse work environment promoting innovation and excellence.
Note: Visa sponsorship is not available for this position; applicants must have an existing EU/German work permit.
Join us on our journey towards building something extraordinary together! 🚀
We are an equal opportunity employer that celebrates diversity and does not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, or disability.
About us
We are an innovative and well-funded company focused on transforming the audit industry by leveraging cutting-edge AI technology. Our core objective is to streamline audits across financial, IT, and ESG sectors by implementing AI automation. We prioritize excellence in AI research and user experience to simplify and enhance the audit process.
Our culture revolves around trust, user-centric solutions, rapid decision-making, and collaborative teamwork. We are seeking a talented Founding Engineer to join our team in Berlin.
Your Role
As a founding AI engineer, you will play a pivotal role in our technological advancements. Collaborating closely with our technical and product leadership, your responsibilities will include:
Setting ambitious goals for AI products and identifying areas for enhancement.
Leading the development and deployment of RAG (retrieval-augmented generation) pipelines.
Defining and refining performance metrics with both short-term and long-term strategies.
We require candidates with expertise in LLMs, retrieval-augmented generation, fine-tuning, and prompting techniques to drive our AI initiatives and strengthen our market position.
Qualifications
Minimum of 5 years of experience as an AI/ML engineer or relevant academic background.
Demonstrated expertise in developing complex RAG pipelines.
Proficiency in evaluating and benchmarking LLMs.
Strong skills in fine-tuning and reinforcement learning.
Sound knowledge of prompting techniques.
Fluency in English.
Bonus Qualifications
Published papers on relevant generative AI topics.
Experience with search-related functionalities.
Prior exposure to startup environments.
Benefits
Competitive salary and equity offering.
Attractive office space in Berlin with flexible remote work options.
Opportunity to be part of a dynamic and impactful team.
Rapid career growth and continuous learning prospects.
Inclusive and diverse work environment promoting innovation and excellence.
Note: Visa sponsorship is not available for this position; applicants must have an existing EU/German work permit.
Join us on our journey towards building something extraordinary together! 🚀
We are an equal opportunity employer that celebrates diversity and does not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital status, or disability.