Technical Ops Support

Status
Europe
Full time
Remote
Compensation is not specified
Role
Customer service
Description

Responsibilities:

  • This role involves being part of a customer support team that operates 24x6 on a rotational shift basis, covering support channels such as Forums, Telegram groups, and Discord.
  • Providing hands-on technical support by analyzing issues and offering solutions and suggestions.
  • Ensuring delivery of exceptional customer experience within specified SLAs.
  • Identifying and addressing customer needs and helping them overcome unique challenges and achieve their goals.
  • Soliciting product feedback, monitoring usage/performance metrics, and contributing to the product roadmap.
  • Cultivating and managing relationships with various stakeholders both internally and externally.
  • Collaborating with internal teams to influence long-term solutions and product development strategies.
  • Adapting to a fast-paced and constantly evolving work environment.

Requirements:

  • Must be located in the EU time zone.
  • Proficient in both spoken and written English.
  • Minimum of 1 year experience in a technical support role.
  • Possession of a technical degree.
  • Strong analytical abilities.
  • Capable of comprehending and troubleshooting complex technical issues.
  • Effective communication skills with stakeholders across different levels.
  • Strong interpersonal skills for relationship management.
  • Keen interest in blockchain and crypto technologies.
  • Mandatory experience with blockchain/web3 technology.
Skills Required
Avatar
Binance
Website
Not specified
Company size
Not specified
Location
United States
Description
Not specified
Status

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