Tier 1 EMEA Support Team Lead
Status
UK
Full time
Remote
Compensation is not specified
Role
Customer service
Description
Location: Remote, UK
Experience: Mid Level
Job Function: Support
Employment Type: Permanent, Full Time
Industry: Computer & Network Security
About the position
As a Team Lead for the EMEA Support Tier 1 team at Keyfactor, you will play a crucial role in leading and nurturing a rapidly expanding team dedicated to delivering exceptional operational and support services to Keyfactor clients in the EMEA region. Our mission is to combine top-notch service with cutting-edge products to enhance operational efficiencies for our customers. The primary focus of your role will revolve around enhancing the overall customer experience.
Applicants must be residing in the UK and possess the legal right to work there.
Responsibilities
- Lead, train, and mentor a team of Tier 1 Support Analysts, aiding in the resolution of incidents of low to medium complexity, handling service requests, and sharing best practices for product configuration with clients.
- Possess excellent communication skills with a customer-centric approach, identifying technical challenges faced by customers and providing solutions independently or in collaboration with team members.
- Collaborate with the US-based Tier 1 support team lead and Tier 2 leadership to assess and escalate cases strategically for efficient resolution.
- Conduct daily standups, oversee case distribution within the team, remove any obstacles, and communicate externally with other departments to ensure the resolution plan progresses effectively.
- Act as the liaison for the support team in customer communications during service outages or major incidents, working closely with Customer Marketing and Success teams.
- Develop, document, refine, and uphold Tier 1 support processes, and ensure the team is well-versed in and adheres to such procedures, including case triaging.
- Test configurations to replicate issues and propose solutions to problems.
- Create and enhance training materials to foster the growth of Support Analysts.
- Collaborate with Customer Success Managers to address escalations.
- Perform regular performance evaluations to ensure Support Analysts meet or exceed defined performance benchmarks.
- Generate new and enhance existing knowledge base articles.
Skills and Qualifications
- Solid experience in technical support interacting with external clients.
- Demonstrated experience in leading technical teams.
- Previous exposure to working in global teams with a distributed workforce.
- Proficient troubleshooting skills to pinpoint issues and analyze potential solutions critically.
- Familiarity with Windows Server OS, IIS, ADFS, WAP, Active Directory, Linux OS, PowerShell, Java scripting, SQL Database, network topologies, and firewalls troubleshooting.
- Knowledge of security best practices across infrastructure, application, IAM, or data platform solutions is advantageous.
- Familiarity with PKI is a plus.
- Effective and professional communication with key stakeholders.
- Ability to meet deadlines, maintain a positive demeanor, and take initiative to resolve issues.
- Strong leadership skills, able to work independently as well as collaboratively.
Compensation:
Salary will be based on experience.
Culture, Career Opportunities, and Benefits:
At Keyfactor, we focus on continual improvement and are dedicated to offering personal and professional growth opportunities within our rapidly expanding organization. We promote a balance of autonomy and structure to foster an entrepreneurial environment that encourages creativity and innovation. Our culture and talent are central to our success, and we are committed to recruiting and retaining top industry talent.
Core Values:
- Trust is paramount: We prioritize honesty and trust in all business dealings.
- Customers are core: We place our clients at the center of everything we do.
- Innovation never stops: We strive to stay ahead of the curve through continuous innovation.
- Agile delivery: We excel in dynamic and evolving environments to achieve strategic goals.
- United by respect: We promote diversity, inclusivity, and acting with empathy in all aspects of business and community.
- Teams make it happen: We value teamwork and unity in achieving shared goals.
Keyfactor is an equal opportunity employer. Applicants with disabilities may contact our People team to request accommodations at any time.
Skills Required
Keyfactor
Website
www.keyfactor.comCompany size
Not specified
Location
United States
Description
Not specified
Status
White Bridge LTD
Junior Crypto Analyst & Trader (Remote, Training Included)
Bruges, Belgium +9
Bruges, Belgium +9
Part time
Remote
WhiteBridge-Ltd is a young and rapidly developing company working in the field of digital markets and analytics.
We bring together enterprising people who want to master modern approaches to trading, analysis and decision-making in a dynamic market environment.
We are currently looking for a Junior Crypto Analyst & Trader, a novice specialist who is ready to complete training, perform real trading operations and develop under the guidance of experienced mentors.
Your Responsibilities:
Execution and support of trading operations on digital markets.
Tracking asset dynamics and market trends.
Maintaining internal records on transactions and statistics.
Analyzing market data, news, and charts for decision-making.
Work with analytical tools and participate in discussions with a team of traders.
The gradual formation and improvement of your own trading strategy.
What We Offer:
Working for a young and growing international company.
Remote format — you can work from anywhere in the world.
Flexible schedule — up to 20 hours per week, it is convenient to combine with study or main activity.
Learning from scratch — all processes and trading tools are mastered with a mentor.
The opportunity for professional growth and transition to more advanced levels.
Ideal Candidate:
He is interested in digital assets and trading processes.
He is attentive to details and is able to analyze data.
He learns quickly and is ready to act in a dynamic environment.
Knows how to work independently and in a team.
Trading experience is not required — the desire to develop is important.
We bring together enterprising people who want to master modern approaches to trading, analysis and decision-making in a dynamic market environment.
We are currently looking for a Junior Crypto Analyst & Trader, a novice specialist who is ready to complete training, perform real trading operations and develop under the guidance of experienced mentors.
Your Responsibilities:
Execution and support of trading operations on digital markets.
Tracking asset dynamics and market trends.
Maintaining internal records on transactions and statistics.
Analyzing market data, news, and charts for decision-making.
Work with analytical tools and participate in discussions with a team of traders.
The gradual formation and improvement of your own trading strategy.
What We Offer:
Working for a young and growing international company.
Remote format — you can work from anywhere in the world.
Flexible schedule — up to 20 hours per week, it is convenient to combine with study or main activity.
Learning from scratch — all processes and trading tools are mastered with a mentor.
The opportunity for professional growth and transition to more advanced levels.
Ideal Candidate:
He is interested in digital assets and trading processes.
He is attentive to details and is able to analyze data.
He learns quickly and is ready to act in a dynamic environment.
Knows how to work independently and in a team.
Trading experience is not required — the desire to develop is important.
Payment in Crypto
Ali Ahmad
Graphic Designer for Web & Mobile Projects
Part time
Remote
We are lookang for a talented and creative graphic designer to work on various digital design project including web banners social medai posts product mockups and UI/UX layouts
Payment in Crypto
George I
Game Studio Hiring: Full-Stack, Mobile & 3D Web Developers
Part time
Remote
About Us
We are an established game studio developing HeroWarrior, a Unity-based web battle game that has been in active development for three years. Our project is supported by GameWorld (Netherlands) and we're currently preparing for version 2.0 with an expanded development team.
Following strategic restructuring in 2022, we're now building a distributed team across Europe and seeking talented developers to join our long-term project.
Open Positions
We are actively recruiting for the following roles:
UI/UX Designer
Specialization in gaming interface design
Experience with Unity UI systems preferred
Full-Stack Developers
Backend and frontend development for web platform
Experience with game-related web services preferred
Mobile Developers
Native mobile app development
Cross-platform experience valued
Unity Developers
Gameplay mechanics implementation
3+ years Unity experience required
3D Web Developers
WebGL and Three.js expertise
Browser-based 3D rendering experience
hat We Offer
Project Commitment: We're seeking long-term partnerships, not short-term contractors. This is an opportunity to grow with an established project backed by industry partners.
Compensation Structure:
Flexible payment options: hourly rates, monthly retainers, or milestone-based compensation
Rates negotiable based on experience and role
Initial evaluation period followed by standard employment terms
Work Environment:
Remote-friendly distributed team
Collaborative development process
Opportunity to work on a commercially-backed game project
Application Requirements
Please submit the following:
Portfolio/Resume - Detailed work history and relevant projects
Rate Expectations - Your preferred compensation structure and rates
Code Samples - GitHub repository, portfolio links, or previous work examples
Availability - Expected start date and commitment level
Evaluation Process Acknowledgment - Confirmation of willingness to complete a brief technical assessment
Ideal Candidates
Demonstrated passion for game development
Strong technical skills in relevant technologies
Experience working on long-term projects
Collaborative mindset and professional communication
Interest in building innovative gaming experiences
Next Steps
We are moving quickly to fill these positions. Qualified candidates will be contacted within one week for initial discussions and technical evaluation.
To apply, please send your complete application materials to vlad@gameworldcompany.com
We are an established game studio developing HeroWarrior, a Unity-based web battle game that has been in active development for three years. Our project is supported by GameWorld (Netherlands) and we're currently preparing for version 2.0 with an expanded development team.
Following strategic restructuring in 2022, we're now building a distributed team across Europe and seeking talented developers to join our long-term project.
Open Positions
We are actively recruiting for the following roles:
UI/UX Designer
Specialization in gaming interface design
Experience with Unity UI systems preferred
Full-Stack Developers
Backend and frontend development for web platform
Experience with game-related web services preferred
Mobile Developers
Native mobile app development
Cross-platform experience valued
Unity Developers
Gameplay mechanics implementation
3+ years Unity experience required
3D Web Developers
WebGL and Three.js expertise
Browser-based 3D rendering experience
hat We Offer
Project Commitment: We're seeking long-term partnerships, not short-term contractors. This is an opportunity to grow with an established project backed by industry partners.
Compensation Structure:
Flexible payment options: hourly rates, monthly retainers, or milestone-based compensation
Rates negotiable based on experience and role
Initial evaluation period followed by standard employment terms
Work Environment:
Remote-friendly distributed team
Collaborative development process
Opportunity to work on a commercially-backed game project
Application Requirements
Please submit the following:
Portfolio/Resume - Detailed work history and relevant projects
Rate Expectations - Your preferred compensation structure and rates
Code Samples - GitHub repository, portfolio links, or previous work examples
Availability - Expected start date and commitment level
Evaluation Process Acknowledgment - Confirmation of willingness to complete a brief technical assessment
Ideal Candidates
Demonstrated passion for game development
Strong technical skills in relevant technologies
Experience working on long-term projects
Collaborative mindset and professional communication
Interest in building innovative gaming experiences
Next Steps
We are moving quickly to fill these positions. Qualified candidates will be contacted within one week for initial discussions and technical evaluation.
To apply, please send your complete application materials to vlad@gameworldcompany.com
Payment in Crypto
VaultChain
Assistant in Financial Technology and Trading Strategies (with Training)
Berlin, Germany
Berlin, Germany
Part time
Remote
Description
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
We are offering an opportunity to join our team and learn about cross-market trading strategies, focusing on identifying price differences of assets across multiple platforms. This role provides hands-on experience in financial technology, data analysis, and trading support.
As part of this position, you will:
Gain practical knowledge of market analysis and trading workflows
Learn how to recognize and evaluate opportunities across different platforms
Develop your skills in risk management and decision-making
Work with a mentor who will guide you step by step through the learning process
What we provide:
Comprehensive training program designed for beginners
Ongoing mentorship and professional support
Flexible schedule (approx. 1 hour a day required for study and practice)
Remote work setup with the possibility to grow into a larger role over time
This is a part-time, entry-level opportunity suitable for candidates with little or no prior experience. What matters most is your willingness to learn and apply new knowledge in practice.
Compensation: Competitive monthly pay structure with opportunities for progression as skills develop
Binance
Data Scientist, Market Growth (Lifecycle)
Asia +8
Asia +8
Full time
Remote
About the Role
As part of our team, you will focus on enhancing and fine-tuning core algorithmic models within marketing settings, encompassing user behavior prediction, profiling, ROI estimations, and traffic distribution strategies. Your responsibilities will involve creating and implementing precision marketing models, including predictions for click-through rates, conversion rates, lifetime value forecasting, and channel attribution analysis. Utilizing user data and business objectives, you will design data-driven strategies for acquiring, retaining, and re-engaging users. Your role will also entail continuous validation and refinement of performance through A/B testing, causal inference, and attribution analysis. Strong collaboration with data, product, and operational teams will be essential to effectively integrate these algorithms into Binance's marketing systems to drive measurable growth.
Responsibilities:
Develop core algorithm models in marketing contexts to enhance efficiency and conversion rates, focusing on user behavior prediction, profiling, ROI estimation, and traffic allocation strategies.
Construct precise marketing models such as CTR/CVR prediction, LTV forecasting, and channel attribution analysis, grounded in user profiles, real-time behavioral data, and business objectives.
Generate algorithm strategies driven by data for optimizing user acquisition, retention, and repurchase to boost user growth and operational effectiveness.
Understand business requirements thoroughly, continuously monitor algorithm performance, and optimize models through methods like A/B testing, causal inference, and attribution analysis for ongoing enhancement and business impact.
Collaborate closely with data, product, and operations teams to implement algorithms seamlessly into marketing systems and support user growth initiatives effectively.
Requirements:
Minimum of 3 years' experience in relevant fields with a strong foundation in algorithms and programming.
Master’s Degree or higher in Computer Science, Statistics, Applied Mathematics, Machine Learning, or related disciplines.
Proficiency in at least one programming language (Python, Scala, Java) and familiarity with big data processing frameworks like Hadoop, Spark, or Flink.
Strong comprehension of machine learning algorithms (e.g., LR, GBDT, DNN), common marketing models (e.g., Uplift Model, Lookalike), and tools such as TensorFlow or PyTorch.
Proficient with SQL/Hive, experienced in large-scale data cleaning, feature engineering, and model tuning.
In-depth understanding of user growth, ad placement, and e-commerce marketing scenarios to design algorithm solutions aligned with business objectives.
Strong analytical skills, ability to work autonomously, and effective communication and collaboration within a team.
Why Binance
Contribute to shaping the future within a prominent blockchain ecosystem.
Engage with top-tier talent in a globally-focused organization with a flat structure.
Take on challenging and innovative projects with autonomy in a dynamic environment.
Flourish in a results-oriented workplace with avenues for career advancement and constant learning.
Receive a competitive salary and comprehensive company benefits.
Enjoy the flexibility of a work-from-home arrangement based on the requirements of the business team.
Binance is committed to fostering equal opportunities in employment, recognizing the importance of a diverse workforce in our success. Upon submitting a job application, you acknowledge reading and consenting to our Candidate Privacy Notice. Utilization of AI tools may support parts of the hiring process while final hiring decisions are human-driven. For more details on data processing, please feel free to contact us.
As part of our team, you will focus on enhancing and fine-tuning core algorithmic models within marketing settings, encompassing user behavior prediction, profiling, ROI estimations, and traffic distribution strategies. Your responsibilities will involve creating and implementing precision marketing models, including predictions for click-through rates, conversion rates, lifetime value forecasting, and channel attribution analysis. Utilizing user data and business objectives, you will design data-driven strategies for acquiring, retaining, and re-engaging users. Your role will also entail continuous validation and refinement of performance through A/B testing, causal inference, and attribution analysis. Strong collaboration with data, product, and operational teams will be essential to effectively integrate these algorithms into Binance's marketing systems to drive measurable growth.
Responsibilities:
Develop core algorithm models in marketing contexts to enhance efficiency and conversion rates, focusing on user behavior prediction, profiling, ROI estimation, and traffic allocation strategies.
Construct precise marketing models such as CTR/CVR prediction, LTV forecasting, and channel attribution analysis, grounded in user profiles, real-time behavioral data, and business objectives.
Generate algorithm strategies driven by data for optimizing user acquisition, retention, and repurchase to boost user growth and operational effectiveness.
Understand business requirements thoroughly, continuously monitor algorithm performance, and optimize models through methods like A/B testing, causal inference, and attribution analysis for ongoing enhancement and business impact.
Collaborate closely with data, product, and operations teams to implement algorithms seamlessly into marketing systems and support user growth initiatives effectively.
Requirements:
Minimum of 3 years' experience in relevant fields with a strong foundation in algorithms and programming.
Master’s Degree or higher in Computer Science, Statistics, Applied Mathematics, Machine Learning, or related disciplines.
Proficiency in at least one programming language (Python, Scala, Java) and familiarity with big data processing frameworks like Hadoop, Spark, or Flink.
Strong comprehension of machine learning algorithms (e.g., LR, GBDT, DNN), common marketing models (e.g., Uplift Model, Lookalike), and tools such as TensorFlow or PyTorch.
Proficient with SQL/Hive, experienced in large-scale data cleaning, feature engineering, and model tuning.
In-depth understanding of user growth, ad placement, and e-commerce marketing scenarios to design algorithm solutions aligned with business objectives.
Strong analytical skills, ability to work autonomously, and effective communication and collaboration within a team.
Why Binance
Contribute to shaping the future within a prominent blockchain ecosystem.
Engage with top-tier talent in a globally-focused organization with a flat structure.
Take on challenging and innovative projects with autonomy in a dynamic environment.
Flourish in a results-oriented workplace with avenues for career advancement and constant learning.
Receive a competitive salary and comprehensive company benefits.
Enjoy the flexibility of a work-from-home arrangement based on the requirements of the business team.
Binance is committed to fostering equal opportunities in employment, recognizing the importance of a diverse workforce in our success. Upon submitting a job application, you acknowledge reading and consenting to our Candidate Privacy Notice. Utilization of AI tools may support parts of the hiring process while final hiring decisions are human-driven. For more details on data processing, please feel free to contact us.