US Based Customer Support Associate
Status
Florida, USA
Full time
Hybrid
2,000
-
3,500
Monthly
24,000
-
42,000
Annual
Role
Customer service
Work Experience
From 1 to 3 years
Description
We are currently seeking a US Based Customer Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients based in the United States.
Key Responsibilities:
- Assist customers with inquiries, troubleshoot issues, and provide timely and accurate information
- Handle incoming customer calls, emails, and messages in a professional and courteous manner
- Keep detailed records of customer interactions and transactions
- Collaborate with team members to ensure a seamless customer experience
- Provide administrative support as needed
Required Skills:
- Proven experience in customer service roles
- Strong communication and interpersonal skills
- Ability to write and communicate effectively
- Proficiency in administrative tasks
- Ability to work independently and in a team environment
This is a great opportunity for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment. If you meet the requirements and are looking for a rewarding career in customer support, we would love to hear from you. Apply now!
Skills Required
Young Moghul
Website
Not specified
Country
Not specified
Description
Not specified
Status
Yuki Eliot
chat moderator
Full time
Remote
We are looking for a reliable and active Community Manager to oversee our group chat. Your main goal is to keep the conversation flowing, maintain a positive atmosphere, and ensure all members follow our community guidelines.
Payment in Crypto
FlipFlop launchpad
Ambassador for Prediction market project
Part time
Remote
Project Presentation:
Create engaging presentations or pitches about the platform’s features (e.g., betting on events, oracle integration, rewards) for social media, Discord, Telegram, or webinars.
Record Videos: Produce short promotional videos (1-3 minutes) demoing the platform, explaining prediction mechanics, or sharing success stories; post on YouTube, TikTok, X, or project channels.
Participate in AMAs: Join live Ask Me Anything sessions (1-2 hours weekly) to answer community questions, highlight updates, and build trust as a knowledgeable advocate.
Create engaging presentations or pitches about the platform’s features (e.g., betting on events, oracle integration, rewards) for social media, Discord, Telegram, or webinars.
Record Videos: Produce short promotional videos (1-3 minutes) demoing the platform, explaining prediction mechanics, or sharing success stories; post on YouTube, TikTok, X, or project channels.
Participate in AMAs: Join live Ask Me Anything sessions (1-2 hours weekly) to answer community questions, highlight updates, and build trust as a knowledgeable advocate.
Payment in Crypto
Binance
UX Writer (6-months Contract)
Hong Kong
Hong Kong
Full time
Remote
Binance is a renowned global blockchain ecosystem recognized for operating the largest cryptocurrency exchange by trading volume and users. We have gained the trust of over 300 million individuals across 100+ countries due to our exceptional security measures, transparent user fund policies, efficient trading engine, high liquidity, and diverse array of digital asset products. Our services encompass trading, finance, education, research, payments, institutional support, Web3 functionalities, and more. Through harnessing the potential of digital assets and blockchain technology, we strive to construct an inclusive financial ecosystem that promotes financial freedom and enhances access to financial services worldwide.
Responsibilities:
Craft coherent UI text in Chinese and English for products, ensuring clarity in conveying information to end users.
Collaborate with senior designers and product managers to align all textual content with product objectives and user experience standards.
Develop, test, and optimize AI prompts for internal AI products at Binance, adapting prompt content based on real-world use cases.
Work closely with engineering and product teams to ensure accurate implementation of all textual content on live products.
Regularly review existing bilingual content, rectify ambiguous wording, and systematically update the content database.
Stay updated on the latest trends in content creation and AI industries, exploring innovative approaches to enhance work efficiency.
Qualifications:
Possession of a Bachelor's degree or higher in Translation, Linguistics, Journalism, UX Design, or related fields.
Fluency in English is compulsory for effective coordination with international partners; proficiency in additional languages is advantageous, and familiarity with UX copy protocols is preferred.
Demonstrated interest in internet, AI, and fintech products with strong attention to linguistic nuances.
Excellent communication skills, collaborative attitude, quick learning abilities to adapt swiftly to new tasks.
Prior experience in copywriting or AI prompt design is advantageous.
The offered Benefits at Binance:
Take part in shaping the future with the foremost blockchain ecosystem globally.
Collaborate with top-tier talent in a user-centered, globally-oriented company with a flat structure.
Engage in distinctive, fast-paced projects autonomously within an innovative environment.
Flourish in a results-oriented workplace with avenues for career growth and ongoing learning.
Competitive salary and employee perks.
Remote work opportunities with the flexible nature based on the team's requirements.
Binance is devoted to being an equal opportunity employer as we believe in the significance of fostering a diverse workforce essential for our advancement.
By submitting your job application, you confirm that you have read and accepted our Candidate Privacy Notice.
We may utilize artificial intelligence (AI) tools to assist in various stages of the hiring process, such as application review, resume analysis, and assessing candidate responses. These tools support our recruitment team and do not replace human decision-making. Final recruitment determinations are made by individuals. For more information on how your data is handled, kindly reach out to us.
Responsibilities:
Craft coherent UI text in Chinese and English for products, ensuring clarity in conveying information to end users.
Collaborate with senior designers and product managers to align all textual content with product objectives and user experience standards.
Develop, test, and optimize AI prompts for internal AI products at Binance, adapting prompt content based on real-world use cases.
Work closely with engineering and product teams to ensure accurate implementation of all textual content on live products.
Regularly review existing bilingual content, rectify ambiguous wording, and systematically update the content database.
Stay updated on the latest trends in content creation and AI industries, exploring innovative approaches to enhance work efficiency.
Qualifications:
Possession of a Bachelor's degree or higher in Translation, Linguistics, Journalism, UX Design, or related fields.
Fluency in English is compulsory for effective coordination with international partners; proficiency in additional languages is advantageous, and familiarity with UX copy protocols is preferred.
Demonstrated interest in internet, AI, and fintech products with strong attention to linguistic nuances.
Excellent communication skills, collaborative attitude, quick learning abilities to adapt swiftly to new tasks.
Prior experience in copywriting or AI prompt design is advantageous.
The offered Benefits at Binance:
Take part in shaping the future with the foremost blockchain ecosystem globally.
Collaborate with top-tier talent in a user-centered, globally-oriented company with a flat structure.
Engage in distinctive, fast-paced projects autonomously within an innovative environment.
Flourish in a results-oriented workplace with avenues for career growth and ongoing learning.
Competitive salary and employee perks.
Remote work opportunities with the flexible nature based on the team's requirements.
Binance is devoted to being an equal opportunity employer as we believe in the significance of fostering a diverse workforce essential for our advancement.
By submitting your job application, you confirm that you have read and accepted our Candidate Privacy Notice.
We may utilize artificial intelligence (AI) tools to assist in various stages of the hiring process, such as application review, resume analysis, and assessing candidate responses. These tools support our recruitment team and do not replace human decision-making. Final recruitment determinations are made by individuals. For more information on how your data is handled, kindly reach out to us.
Binance
Senior Content Operations Manager – Market & Financial Content
Asia +5
Asia +5
Full time
Remote
About the Role
We are seeking a detail-oriented Senior Content Operations Manager who is proficient in data analysis to oversee financial content strategy and implementation. This role involves working at the convergence of market insights, user engagement, and interdepartmental cooperation to transform intricate market narratives into informative, persuasive, and customer-retaining content.
Responsibilities:
Responsible for managing all aspects of content operations related to market content and utilizing related content to enrich user experience and promote user conversion.
Stay informed about financial markets and cryptocurrency trends in real-time, and translate market changes into relevant, accurate, and compelling content.
Lead content projects across different departments (Academy, news, etc.) from inception to completion, emphasizing on meeting deadlines and maintaining high quality.
Establish and maintain a feedback loop for content using data: track engagement metrics, draw insights, and implement quick iterations.
Implement AI tools effectively to streamline content creation processes - from brainstorming and initial drafts to localization and personalization.
Collaborate with Product Management and engineering teams to define content-related features and enhancements within products.
Develop content strategies that align with various user lifecycle stages such as onboarding, activation, retention, and re-engagement.
Requirements:
Minimum of 5 years of experience in content operations, particularly within financial or investment platforms.
In-depth market awareness, ability to track macro trends, understand trading patterns, and engage with investors effectively.
Proven track record in project management, including managing cross-functional initiatives, collaborating with multiple stakeholders, and conducting post-project analyses.
Strong user-centric approach: consideration of user segmentation, identification of lifecycle touchpoints, and understanding of how content influences user actions.
Proficient in handling and interpreting data to derive actionable insights.
Fluency in English is a must for coordination with international partners; knowledge of additional languages is advantageous.
Hands-on expertise with AI tools (e.g., ChatGPT, Claude, Midjourney) to expedite content workflows and enhance quality.
Why join us:
Contribute to shaping the future with the global leader in blockchain technology.
Collaborate with top-tier talent in a globally-oriented organization with a flat hierarchy.
Engage in stimulating, fast-paced projects independently in an innovative setting.
Flourish in a results-driven culture with room for professional development and continuous learning.
Competitive compensation package and company benefits available.
Telecommuting options may be facilitated based on business requirements.
We are committed to fostering diversity within our workforce as we believe it is crucial to our success.
By applying for this position, you acknowledge that you have reviewed and agreed to our Candidate Privacy Notice.
We may leverage artificial intelligence tools as part of the recruitment process, such as assessing applications, analyzing resumes, or evaluating responses. These tools are supportive of our recruitment team but do not replace human judgment, as final hiring decisions are made by individuals. For further information regarding data processing, kindly reach out to us.
We are seeking a detail-oriented Senior Content Operations Manager who is proficient in data analysis to oversee financial content strategy and implementation. This role involves working at the convergence of market insights, user engagement, and interdepartmental cooperation to transform intricate market narratives into informative, persuasive, and customer-retaining content.
Responsibilities:
Responsible for managing all aspects of content operations related to market content and utilizing related content to enrich user experience and promote user conversion.
Stay informed about financial markets and cryptocurrency trends in real-time, and translate market changes into relevant, accurate, and compelling content.
Lead content projects across different departments (Academy, news, etc.) from inception to completion, emphasizing on meeting deadlines and maintaining high quality.
Establish and maintain a feedback loop for content using data: track engagement metrics, draw insights, and implement quick iterations.
Implement AI tools effectively to streamline content creation processes - from brainstorming and initial drafts to localization and personalization.
Collaborate with Product Management and engineering teams to define content-related features and enhancements within products.
Develop content strategies that align with various user lifecycle stages such as onboarding, activation, retention, and re-engagement.
Requirements:
Minimum of 5 years of experience in content operations, particularly within financial or investment platforms.
In-depth market awareness, ability to track macro trends, understand trading patterns, and engage with investors effectively.
Proven track record in project management, including managing cross-functional initiatives, collaborating with multiple stakeholders, and conducting post-project analyses.
Strong user-centric approach: consideration of user segmentation, identification of lifecycle touchpoints, and understanding of how content influences user actions.
Proficient in handling and interpreting data to derive actionable insights.
Fluency in English is a must for coordination with international partners; knowledge of additional languages is advantageous.
Hands-on expertise with AI tools (e.g., ChatGPT, Claude, Midjourney) to expedite content workflows and enhance quality.
Why join us:
Contribute to shaping the future with the global leader in blockchain technology.
Collaborate with top-tier talent in a globally-oriented organization with a flat hierarchy.
Engage in stimulating, fast-paced projects independently in an innovative setting.
Flourish in a results-driven culture with room for professional development and continuous learning.
Competitive compensation package and company benefits available.
Telecommuting options may be facilitated based on business requirements.
We are committed to fostering diversity within our workforce as we believe it is crucial to our success.
By applying for this position, you acknowledge that you have reviewed and agreed to our Candidate Privacy Notice.
We may leverage artificial intelligence tools as part of the recruitment process, such as assessing applications, analyzing resumes, or evaluating responses. These tools are supportive of our recruitment team but do not replace human judgment, as final hiring decisions are made by individuals. For further information regarding data processing, kindly reach out to us.
Hotcoin
SEO Writer
Full time
Remote
SEO Copywriter (English)
Location: Remote (Must work as per Indochina Time (UTC+7 and UTC+8)
Salary: max 3,000 USDT per month
Working Hours: 9 AM – 12 PM and then 1 PM – 6 PM (Indochina Time)
Working Days: Monday to Friday & 2nd Saturday of every month
English Proficiency Required: Must have professional-level proficiency in both spoken and written English.
SKILLSET REQUIRED:
2-3 Years of proven experience as an SEO Writer or similar role in a cryptocurrency-related content
Strong Writing Skill, Storytelling and Engagement: Balancing SEO needs with the art of storytelling to keep readers engaged and encourage sharing and conversion.
Content Strategy Alignment: Understanding how SEO content fits into a broader marketing or content strategy and aligning it with business goals.
Keyword Research, understanding how to find relevant keywords and phrases that potential readers might use to search for a topic. This includes using tools like Google Keyword Planner, Ahrefs, SEMrush, and Ubersuggest.
On-Page SEO Optimization: Knowing how to implement SEO best practices directly within the content. This includes optimizing meta titles, descriptions, headings (H1, H2, etc.), and URL structures
Link Building and Internal Linking: Knowing how to integrate both external (backlinks) and internal links in content to boost SEO performance and website navigation
Optimizing for Featured Snippets
Content Optimization for Mobile, as more users browse on smartphones and tablets
Familiarity with tools like Google Analytics and Search Console to monitor performance and make data-driven decisions
updated with changes to search engine algorithms, especially Google’s regular updates, and knowing how to adjust content accordingly.
Why Join Hotcoin?
Competitive salary (paid in USDT)
Work remotely with a global crypto team
Flexible international work environment
Career growth opportunities in the fast-evolving crypto industry
contact Directly HR & Talent Recruiter in telegram @febiekateHC
Location: Remote (Must work as per Indochina Time (UTC+7 and UTC+8)
Salary: max 3,000 USDT per month
Working Hours: 9 AM – 12 PM and then 1 PM – 6 PM (Indochina Time)
Working Days: Monday to Friday & 2nd Saturday of every month
English Proficiency Required: Must have professional-level proficiency in both spoken and written English.
SKILLSET REQUIRED:
2-3 Years of proven experience as an SEO Writer or similar role in a cryptocurrency-related content
Strong Writing Skill, Storytelling and Engagement: Balancing SEO needs with the art of storytelling to keep readers engaged and encourage sharing and conversion.
Content Strategy Alignment: Understanding how SEO content fits into a broader marketing or content strategy and aligning it with business goals.
Keyword Research, understanding how to find relevant keywords and phrases that potential readers might use to search for a topic. This includes using tools like Google Keyword Planner, Ahrefs, SEMrush, and Ubersuggest.
On-Page SEO Optimization: Knowing how to implement SEO best practices directly within the content. This includes optimizing meta titles, descriptions, headings (H1, H2, etc.), and URL structures
Link Building and Internal Linking: Knowing how to integrate both external (backlinks) and internal links in content to boost SEO performance and website navigation
Optimizing for Featured Snippets
Content Optimization for Mobile, as more users browse on smartphones and tablets
Familiarity with tools like Google Analytics and Search Console to monitor performance and make data-driven decisions
updated with changes to search engine algorithms, especially Google’s regular updates, and knowing how to adjust content accordingly.
Why Join Hotcoin?
Competitive salary (paid in USDT)
Work remotely with a global crypto team
Flexible international work environment
Career growth opportunities in the fast-evolving crypto industry
contact Directly HR & Talent Recruiter in telegram @febiekateHC
Payment in Crypto