UX Researcher

Who We Are

At our organization, we are pioneers in the technology realm, navigating the future with innovative digital asset solutions. Since our establishment in 2017, we have been at the forefront of driving change with our avant-garde digital asset exchange, Web3 portal, and blockchain ecosystems. Our diverse and sophisticated range of products, solutions, and trading tools are reshaping the financial landscape. Trusted by over 50 million users across more than 180 countries, we strive to empower individuals to explore the realm of Web3. With our unwavering dedication to innovation and a wide array of offerings, we envision the intersection of financial accessibility, blockchain, and decentralized finance.

Driven by innovation and social responsibility, we actively engage in various public welfare activities, encouraging our employees to be part of this journey. Upholding diversity and inclusion as fundamental values, we believe in cultivating long-term value for the industry through our eclectic global workforce of 3,000+ employees. Join us in building the future!

About the Opportunity

The Global Research team at our organization comprises 8 researchers distributed worldwide, driving customer-centricity and innovation by integrating customer insights into every phase of product development. Working in an agile and embedded model, we collaborate closely with product and design teams to translate insights into actionable strategies.

Responsibilities

• Identifying research opportunities in collaboration with product managers, designers, and analysts.
• Establishing research panels and perpetuating continuous user feedback loops.
• Creating research roadmaps and obtaining stakeholder buy-in on project scope and timelines.
• Leading and executing a variety of qualitative and quantitative research projects from inception to reporting.
• Communicating research findings effectively to teams to illuminate user needs.

Qualifications

• Bachelor's degree.
• 5+ years of experience leading comprehensive research studies that have influenced product and design decisions.
• Proficiency in core qualitative and quantitative research methodologies, complemented by the ability to integrate insights from different data sources.
• Exceptional communication and facilitation skills to disseminate user research within the organization.
• Strong problem-solving abilities and autonomy within a fast-paced environment.
• Additional experience may qualify for the Senior UX Researcher position.
• Prior exposure to collaboration with product teams.

Desired Skills

• Interest or background in blockchain and fintech industries.
• Proficiency in Mandarin or Turkish languages.

Perks & Benefits

• Competitive compensation package.
• Learning and development programs with educational subsidies.
• Team building activities and company events.
• Wellness and meal benefits.
• Comprehensive healthcare coverage for employees and dependents.
• More to be revealed throughout the hiring process!