Application Support Engineer

We are a dynamic team involved in designing, developing, maintaining, and enhancing software for various venture projects that complement our core businesses. These projects are rapidly initiated with a small, efficient team. Your role will entail active participation in designing different components of scalable applications, spanning from frontend UI to backend infrastructure.

North American Derivatives Exchange (NADEX) is a regulated derivatives exchange based in Chicago, which operates as a distinct entity under Crypto.com. It offers a unique platform enabling retail investors to directly participate in the exchange without requiring a broker. At NADEX, innovative capped-risk derivatives contracts are listed, covering a broad array of global financial markets.

Founded in 2016, Crypto.com caters to over 70 million customers globally, emerging as the fastest-growing cryptocurrency platform worldwide. The vision is clear: Cryptocurrency in Every Wallet™. Upholding the values of security, privacy, and compliance, Crypto.com strives to drive cryptocurrency adoption through innovation, empowering the upcoming generation of innovators and entrepreneurs to foster a more inclusive and fair digital ecosystem.

Moreover, in a strategic move, Crypto.com acquired NADEX, a reputable US exchange established in 2008, renowned for offering secure and innovative binary options, call spreads, and knock-outs, under the oversight of the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.

About the Role:

We are searching for a motivated, creative, and self-starting individual to join the application support team. This position involves ensuring the smooth operation and administration of the Exchange and Clearing Organization. Additionally, there is a focus on initiating innovation and automation of processes and procedures. As a team member, you will play a critical role in maintaining the technical prowess of the Nadex Platform, Exchange, and Clearing Organization. Ideal for technically inclined candidates looking to advance their careers in a fast-paced Exchange trading setting.

Responsibilities:

• Offer expert-level remote management, administration, and support for Production and Demo trading exchanges, including ensuring system availability, application stability, performance optimization, version upgrades, daily monitoring, issue resolution, and contract settlement.
• Engage in the development, enhancement, and continual refinement of operational processes and service delivery.
• Investigate, implement, and operate third-party tools aimed at automating, improving, and streamlining service operations.
• Provide assistance in addressing a wide range of issues beyond the specified job scope when required.
• Maintain coverage during nights and weekends on a rotational basis within a 24/7 operational environment.

Must-Have Qualifications:

• Possess a minimum of 5 years' experience managing or supporting mission-critical production software applications.
• Strong aptitude for technical troubleshooting and problem-solving.
• Experience in incident management within a production or regulated environment.
• Proficiency or hands-on experience with Linux operating systems, scripting/automation (e.g., Bash or Python), and system monitoring tools (e.g., Grafana, Zabbix, Logic Monitor).
• Excellent interpersonal, verbal, and written communication skills.
• Preparedness to work flexible hours, including nights and weekends, ingrained in a 24/7 support model.

Preferred Qualifications:

• Background in financial services, fintech, trading exchanges, or trading system applications.
• Knowledge or experience in options and futures trading markets.
• Familiarity with AWS, Argo CD, AMQ/Kafka/Tomcat, high availability systems, networks, FIX protocol, Scila, Splunk, and Python.
• Proficiency in SQL, job scheduling software, and clustered/high availability environments.
• Strong attention to detail and commitment to process enhancement.

Life @ Crypto.com:

• Encouraged to think expansively, delve into new opportunities while collaborating with a skilled, ambitious, and nurturing team.
• A transformative and proactive work environment, empowering employees to innovate and discover thoughtful solutions.
• Internal growth opportunities, facilitating the development of new skill sets fostering personal and professional growth.
• Embedded work culture that nurtures support and collaboration among colleagues.
• Unified teamwork striving to realize the common goal of establishing Cryptocurrency access for all.
• Adaptation to work flexibility, offering flexi-work hours and hybrid or remote setups.
• Career advancement prospects through an internal mobility program fostering varied avenues.
• Work perks include a crypto.com visa card provided upon joining.

Benefits:

• Competitive salary.
• Generous annual leave entitlements including birthday and work anniversary leaves.
• Adoption of work flexibility, accommodating flexi-work hours and hybrid or remote setups.
• Career growth opportunities through internal mobility programs.
• Work perks include a crypto.com visa card upon joining, varying as per regional requirements.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers worldwide, positioning itself as the fastest-growing global cryptocurrency platform. With a straightforward vision of Cryptocurrency in Every Wallet™, Crypto.com is dedicated to expediting cryptocurrency adoption through innovation, enabling a more equitable digital ecosystem powered by security, privacy, and compliance.

Personal data will be solely used for recruitment purposes, and only shortlisted candidates will be contacted.

Please note that candidates shouldn't expect further contact unless shortlisted.